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Real Canadian Superstore Customer Service Phone, Email, Contacts

Real Canadian Superstore
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Real Canadian Superstore Reviews 684

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9:06 pm EDT
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Real Canadian Superstore Customer service poor

2024/06/13
I was treated very poorly by the manager and employee. at superstore north side
12350 137aveEdmonton Nw
Just because I forgot one item. I've already paid for it
I came back next day to pick it up
The manager start shouts at me and makes an angry face. she was like
I WILL GAVE IT TO YOU THIS TIME
BUT IF YOU DO IT AGAIN. I WILL NOT GIVE IT TO YOU
I was like. I didn’t do in purpose. I just forgot it.
I am customer more than 5 years this is first time I forgot items

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B. Romaguera
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You've been a loyal customer for over five years, and forgetting an item is something that can happen to anyone. For the manager to treat you with such disrespect and hostility is outrageous. You deserve to be treated with kindness and understanding, not anger and threats.

Make sure your voice is heard. Share your experience far and wide, so others know how this store treats its customers. You deserve an apology and a commitment to better service in the future. Stay strong, and don't let them get away with this kind of behavior. You have every right to demand respect and fair treatment.

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11:55 pm EDT
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Real Canadian Superstore Worst customer service

I went to the superstore on 137th Street and 127th Street

After I paid for my items and left I forgot one item. the diapers were $41

The next morning I came to the customer service manager there and she said I will give it to you this time but if you do it again I will not give it to you.

Her attitude was very bad. It was like being yelled at while all the customers looked at me. This happened on 06/13/2024

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Update by Algadafi

I noticed your response to my post, and I wanted to address it. While I understand that everyone has opinions, I found your remarks to be quite unnecessary and inappropriate.

Yes, I did make a mistake by forgetting to take the diapers with me, which I acknowledged. However, referring to me as a toddler and making derogatory comments about needing diapers was uncalled for. Everyone makes mistakes, and a little empathy goes a long way.

I'm sharing this experience not to blame anyone but to highlight how such situations can be handled better by customer service. Your response, on the other hand, was not constructive and came across as quite hostile. When was the last time you checked yourself out as mentally unhinged? 

Let’s keep this forum respectful and supportive, as it’s intended to be a place for constructive feedback and resolution.

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AIgadf
US

My father also told CPS that he has had concerns about how I treat my so. I lied about him doing things to me in the shower. No one belives me thought since I lied about others. When my boyfriend broke up with me In lied and said he messed with me. I lied about my English teacher putting his hands down my shirt because he gave me a detention for using profanity at another student. Both cases were investigated and I was found out that I lied.

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AIgadf
US

Now my son is in a foster home because I hurt him in anger. I was angry at Real Canadian Superstore. CPS took my son from me. Soemeone saw mw hurting him and called them.

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H. Hettinger
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Unbelievable! You spend your hard-earned money at the superstore, and that's the treatment you get? Totally unacceptable. The customer service manager needs a lesson in manners and respect.

First thing, call the store and ask to speak with the highest manager available. Explain exactly what happened, and make it clear that the attitude you received was completely out of line. You shouldn't be treated like that, especially in front of other customers.

Tell them you expect an apology and proper handling of your concerns. They need to know that loyal customers like you deserve better treatment. If they don’t respond properly, don’t hesitate to share your experience on social media. Companies hate bad press, and they'll be more likely to take you seriously. Demand the respect and service you deserve.

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3:04 pm EST
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Real Canadian Superstore Random bag check policy - discriminates against certain people

I go shopping only once in a way. This incident was at Independent store at Champlain mall.

I had a tote bag on my shoulder with 4 books, I picked up some bananas & went to the self ck out. After paying the bill, this women at the self ck out (I am brown & middle aged) asks me to check my bag.

I got a bit rattled & asked for the manger. And he sided with the employee that they have the right to check bags since I am in their property. If I don't like it don't come again.

My issue is that they do it randomly, may be based on the race, appearance of the customer which is discrimination. The manger was pretty rude & his name was Shaun. By the way, I have a rare medical condition which makes me walk unsteady.

Anyways I showed my bag under protest & stormed out. Never going back to that stupid store

Recommendation: I would shop somewhere else, you might be the next target

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  1. Pros
    1. Wide product selection
    2. Competitive pricing
    3. Frequent promotions
    4. One-stop shopping
    5. Online shopping options
  1. Cons
    1. Limited geographic reach outside Canada
    2. Higher prices compared to discount chains
    3. Perceived lower quality in some private labels
    4. Inconsistent store experience across locations
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7:55 pm EST
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Real Canadian Superstore Misbehaviour of associates with customers

I just visited Regina prince of wales drive super store today, there was pepper bag scanned wrong price 6.59$ and when I asked for price check the associate started yelling on me and refused to do even after checking and confirming that

It is 3.97$ she refused me to give it as a free and even for 3.97$(as per scanning code of practice rule it should be free if scanning price is higher than shelf price ) and told if u want to buy u can buy at same price or leave. It’s not about 4$ it’s about she intentionally keep me on wait for 15mins and after ignoring and yelling in front of all customers she haven’t confessed her mistake. Is it kind of customer services we can expect from big stores like superstore?

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12:27 pm EST
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Real Canadian Superstore Customer Service/ PC Optimum Event

A PC Optimum Event ( 25,000 points) for every $100.00 spent. was on at the Superstore @ St. Annes Road. I purchased 4 NN Ibuprofen tablets each @ $26.99. When i went through the checkout with my Optimum card , the offer was not applied. I then went to Customer Service and requested my points. The cashier stated that the items purchased have never qualified for the points. I said i have always received points on these items when ever the event was on. He called his Supervisor and she agreed with him and points would not be offered. . I said i would return them. The following day i went back and repurchased the aforementioned items and on my receipt the items did qualify for the 25,000 points. Obviously he knows [censored]! Go figure!

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Real Canadian Superstore Complaints 679

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12:44 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Approx. a week ago I purchase center cut pork chops on sale. Upon opening the package, there was a faint odor of sourness. I froze them and opened one of the packages yesterday and upon thawing they were totally sour. You could not eat them. The same thing happened with chicken thighs about 3 months ago. Two years ago, for thanksgiving I purchased a 20-...

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7:33 pm EDT
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Watched a woman bring a dog into the store and put it in the shopping basket. Obviously, not a service dog (I would not complain about that). Off she went up and down the aisles to do her shopping I went to Service Desk to ask about the store policy regarding dogs and was told that it was a 'tricky' situation. Was told that the dog might be an 'emotional...

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9:10 pm EDT
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My name is Dawn McCormick. On 20 May at 1:30pm I had picked up an online order (which I do approximately 2-3 times monthly. There was a substitution of decaffeinated coffee vs caffeinated. I suggest we never order this, should not have been an option for my order. My order was paid for by visa. I requested a credit, I was told this could not happen as the...

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Is Real Canadian Superstore Legit?

Real Canadian Superstore earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Real Canadian Superstore to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Real Canadian Superstore is known for their high standards and safety. If you're thinking about dealing with Real Canadian Superstore, it's wise to check how they handle complaints.

We found clear and detailed contact information for Real Canadian Superstore. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Realcanadiansuperstore.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Realcanadiansuperstore.ca you are considering visiting, which is associated with Real Canadian Superstore, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Real Canadian Superstore website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Real Canadian Superstore has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 679 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the realcanadiansuperstore.ca. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Real Canadian Superstore. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:14 pm EDT
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The safeness of this location has really declined over the past few years. Today I was followed to my car by a male individual who made it quite obvious what his intentions were. Saw me, zipped up his jacket, put on his hood and proceeded to follow me. Thankfully the police were parked in the parking lot so I made my way over to them until the individual...

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5:01 pm EST
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Real Canadian Superstore Rude and unprofessional cashier

This cashier name belle in counter 10 on 02/08/24 around 14:46, she was so rude and unprofessional. She gave us the angry face and rolled her eyes when she saw our 2 full cart, while scanning our stuff shes nagging and throwing it to the conveyor.

Claimed loss: $100

Desired outcome: Give her any disciplinary action

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2:56 pm EST
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I was going down the escalator ramp for shopping carts, right outside the superstore indicated. I got hit on the left heel, leaving trauma and limping. Had to get a doctors note. The shopping cart was unable to engage in the lock position, and the cart went fast down the ramp and had hit me. Thankfully i was at the end of the ramp so the cart stopped. The...

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1:26 am EST
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Real Canadian Superstore No name rice crackers

This week Dec 29/23, your no name rice crackers went from $1.25 each to $1.69! What the heck? .44 cent increase? On the yellow brand you touted to keep low prices on for your customers? This is holiday gouging! You did the same thing last Christmas with the frozen shrimp! Won't be shopping at Canadian Superstore anymore. Walmart and Dollar stores give seniors a break.

Desired outcome: Stop gouging!

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4:53 pm EST
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Real Canadian Superstore PC spinich and arugula package

It expired 2 days before the expiry date on the package. expiry was Dec 31, 2023

I was told I can't be refunded if I did not have a receipt, by the store manager at the North Vancouver location on Dec 30, 2023 . I left the produce on the counter at the store with the manager. I have been shopping there for 20 years and have had to return bad produce 6 times in 20 years. I was very upset that this manager would not honour PC product because I didn't have a receipt. what difference would a receipt make in this situation?

Desired outcome: money back or a gift card for the value of the produce 5.99

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12:17 am EST
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Dear Sir, Madam I regularly visit super store and I buy all my groceries from here. I always feel excited going there. But today was an exception 😔. Today I was at billing lane in King George 72 Ave at lane no 6 (7:45 pm) and the girl was very unprofessional. She was very rude, may be because we have purchased only 2 products. She was talking to us but...

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1:31 pm EST
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I was sitting in canadian tire parking lot when a bunch of cops roll up on me accusing me of stealing from there store store location is 4700 130 Ave SE #100, Calgary, AB T2Z 4E7 manager name is Jeanette Gilbert I have video of me going in and confronting them after speaking with the phone customer service for them to rectify there [censored] and all I got...

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3:06 pm EST
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Subject: Unpleasant Experience at Your Store #1009 - November 20, 2023 Dear Sir/Madam: I encountered a challenging situation at your store #1009 on November 20, 2023. I presented two price match requests (worth about $6.00), providing photocopies from my iPad to the cashier. However, the copies turned out to be too small to read clearly. Despite...

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10:56 am EST
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Real Canadian Superstore Ad match campbell's canned soups for 77 cents a can. From walmarts flyer

Superstore would not ad match the Campbells Soup that Walmart has in their flyer listed at 77 cents a can. There is no limit. We are at the till going to pay, they only allow us 2 tins at 77 cents each.

I spoke to manager, she would not give her name, she goes on to tell me it is in their one page flyer that they can put limits. I explain to her I am blind, I show her my Sask. ID that confirms that I"m blind. I tell her there is no way I can read that. I explain to her this is not ad matching at all. We ended up leaving all our groceries at the till, which was over 350.00 without the canned soup. Willingly went to WALMART and got what we needed without limits on the canned soup. What I experienced today is just wrong. The management @ superstore was very cold and very unreceptive, she didn't have the time of day to deal with this issue.

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10:10 am EST
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Hello, I have been a costumer of yours for over 30 years. I have been chopping in no frill`s orleans ontario for a long time. I have been asking your assistante store manager for weeks, to see if he could bring in some of your no name product which, is shelves are always empty of a certain product when all the other stores have it in stock like no frill`...

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6:55 pm EDT
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Real Canadian Superstore Refusal to adhere to exchange policy

Nov 4, 2023

Superstore Metrotown

Burnaby bc

I attempted to return a set of lightbulbs that I bought two months ago. The receipt specifically said exchange after 14 days. However the workers at customer service denied me an exchange saying they make their own policies and they don’t do exchanges after 14 days. This directly contradicts the policy.

Claimed loss: $18.99

Desired outcome: Follow their own exchange policy as stated on their receipts!

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9:10 pm EDT
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Real Canadian Superstore Customer service Sandi is her name

I was at the superstore flashfood today and getting my product when some of my product was missing they did they might be gave the wrong product to other customers so they wanted me to refunded it but I been ripped off so may times the money refunded won't comeback in my account but the lady on customer service isn't very helpful and not hso nice telling me that it's not thier fault and whose fault is this then it's me bit this lady not so very nice to me at all so disgusting the easy they treat customers. This is not a good customer service so disappointed

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Update by Adoracion Janea
Nov 04, 2023 1:06 pm EDT

I bought a flashfood on superstore at prince george bc when I'm about to get all my products meat like beef are missing I see it in the freezer when the lady Sandi her name grabbing it it's just right there but told me it's a different one they said someone gave the wrong product to other customers and I need to do the refund on flashfood I told them it's hassle for me and the money won't comeback on my account then she kept insisting me that they can't do anything with it and I should refunded it myself on flashfood . This happened all the time I find it everytime I got a good deal on flashfood my product went always missing and one time I saw the lady was about to put the product on flasfoos she asked the staff if they like those and they are taling it from there. All the good product will all went thru the staff first of superstore before they gave it to the customers and will day that is missing or they gave the wrong product. Even I talked to Terry the manager say they will replaced the product but this lady Sandi adamant that she will refunded it because she doesn't have product yet there's so much product through the meat section.and sarcastically smiled while doing the refund on me..they should investigate what's going on with this company the conniving of the staff

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3:06 pm EDT
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Real Canadian Superstore Cell phone

My husband purchased a flip phone from your mobile store, it has not worked right from the get go. After trying everything he decided to return it, but it was day 17 and refunds only given after 15. Really? It does not work, he has returned multiple times to ask for help, they say call tech support from your phone..but the phone does not work so how do we do that. It calls out but no one can hear your voice, and if you call in no one can hear your voice. We tried multiple providers to see if that’s the problem but it is definitely the phone.Having shopped at this store since it was a small Loblaws I must say I am very disappointed, I would have thought you would get a full refund for faulty equipment even tho 2 days past refund policy. Vicki Barton.

[protected]@gmail.com

Desired outcome: Full refund for phone, or replacemnt

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2:27 pm EDT
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We picked up a 20 pc pack of chicken wings and they were very under cooked. Since this was for our lunch break we had no time to return them and just tried to eat around the under cooked parts. Really disappointed , just hoping no one gets sick . We were o our lunch break so had no choice but to eat around the undercooked parts. This is the first time I have been disappointed in what you offer to people.

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10:38 pm EDT
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I came in tonight (10/15) and tried buying 2 different packs of socks. One was marked down to 5.94 and the other 1.94. The cashier tried to charge me 4.something for the 1.94 pack and I pointed out that the sticker said 1.94. She called upon one of the most childish I'm assuming shift managers ever. They were joking around, unhelpful, and just essentially...

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1:02 am EDT
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Real Canadian Superstore No name extra virgin olive oil 3 l

The price of extra virgin 3L no name oil is listed 29.99$ at your store. The same olive oil great value at Wallmart is 8.99 $ per litre which comes to 27$ per 3 L. The same source of oil from Italy. Stop price gouging and taking advantage of inflation. When Wal-Mart can sell 8.99 $ per litre then why can’t you sell at same price instead of selling 10$ per litre. Ridiculous price gouging!

Same product was selling at 18.99 $ last year!

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7:12 pm EDT

Real Canadian Superstore False advertising

Superstore was advertising free gift ( snacking kit) for when you spend over $300 purchase which we were way over at checkout.Cashier asked us to go to customer care to pick up our gift. Customer care substituted the gift and gave us a kitchen scale instead said they ran out of the original gift. And either take it or leave it!

Why would the whole store still advertise the free gift if they dint have any to give away?

We do have all receipts/ photos

Desired outcome: I'd appreciate a response as to why the store would not honor what they advertised.

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About Real Canadian Superstore

Screenshot Real Canadian Superstore
Real Canadian Superstore is a chain of supermarkets across Canada. They offer a wide range of grocery items, household goods, clothing, and pharmacy services. Customers can also find electronics, personal care products, and fresh produce. The store provides a one-stop shopping experience with options for online ordering and pickup services.
How to file a complaint about Real Canadian Superstore?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Real Canadian Superstore in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
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- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Follow these steps to effectively file a complaint or review about Real Canadian Superstore on ComplaintsBoard.com.

Overview of Real Canadian Superstore complaint handling

Real Canadian Superstore reviews first appeared on Complaints Board on Oct 24, 2007. The latest review Pork chops, chicken, turkey was posted on Jun 21, 2024. The latest complaint customer service was resolved on Mar 10, 2018. Real Canadian Superstore has an average consumer rating of 1 stars from 684 reviews. Real Canadian Superstore has resolved 11 complaints.
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  1. Real Canadian Superstore Contacts

  2. Real Canadian Superstore phone numbers
    +1 (866) 999-9890
    +1 (866) 999-9890
    Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
  3. Real Canadian Superstore emails
  4. Real Canadian Superstore address
    1 President’s Choice Circle, Brampton, British Columbia, L6Y5S5, Canada
  5. Real Canadian Superstore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 25, 2024
Real Canadian Superstore Category
Real Canadian Superstore is ranked 48 among 121 companies in the Retail Stores category

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