[Resolved] Cell C — trying to cancel a contract
[protected] Cancellation of contract
This has been the worse experience of my life trying to cancel my contract
Went into the Alberton Cell-C offices on 20 March and spoke to Phelokzi to cancel my contract. Gave her a letter to cancel
Went back 23 May to cancel again and gave them a letter cancelling the contract.
Went back to Cell-C- Alberton City and was told to call the number. Spoke to Lerato @ cancellation dept. Gave them the letter
Spoke to Roebelle x 2 In May in Call Centre and cancelled.
June the same with Dudu, July the same, August the same
1 Sept phoned Nthombi and cancelled contract. Told me cancelled but must send an e-mail to business @cellc.co.za and she will reposed.
No response back.
Phone back 3 Sept and there is o record after I spoke to Paul, Maleleko, Landi, Nonkululeko, Zihaar and Leah. I was cut off 6 times and everytime I have to call back and repeat the same questions.
So because Nthombi did not put anything on the system I now have to pay for October as well.
Leah noted that the contract is now cancelled, but will have to pay.
This has been the worse experience of my life with Cell-C and as far as I am concerned my money was taken without any consideration that I am a pensioner and I have cancelled this contract more than 6 times and have been trying since May to get this contract cancelled.
I suggest that someone contact my daughter Lieze Malan on [protected] and let her know that this contract has now been cancelled.
I do not want a refund, but I do not want to pay for October and I was told that the contract was eventually cancelled on 1 September
Lieze Malan on Behalf of YP Swanepoel
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
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