Axiata Group Berhad Reviews and Complaints

Latest Reviews and Complaints

Nabin9 of NP

Jan 09, 2018 4:46 am UTC

Verified customer

prepaid mobile service

Communication with international networks and the application like WeChat rejects this number (+977 [protected]) marking as invalid. The customer care service is too much haphazard. They are literally irresponsible to the service of their customer. This is huge mistake to take Ncell number in Nepal. Nothing to get satisfied with. This is totally useless. No consideration of clients complain. I am tourism entrepreneur and what this type of cheaters can understand the sensitivity of communication. Cheating and careless service everywhere.

I want my number (+977 [protected]) to be recognized well and listed as valid number while making call and text from all other country in globe. Wechat is not accepting this number and same cases with people trying to reach me from around the globe.

Best Regards
Nabin Dhital

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How responsive is Axiata Group Berhad's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

Keywords

application call clients complain communication customer care service globe international networks mistake ncell number satisfaction sensitivity of communication service text tourism entrepreneur valid number

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Axiata Group Berhad has received 1 complaints on ComplaintsBoard. The first reported case, prepaid mobile service, was published on Jan 9, 2018, and the most recent complaint, prepaid mobile service, was posted on Jan 9, 2018.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Axiata Group Berhad Legit?

Axiata Group Berhad earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Axiata Group Berhad to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Axiata Group Berhad is known for their high standards and safety. If you're thinking about dealing with Axiata Group Berhad, it's wise to check how they handle complaints.

We found clear and detailed contact information for Axiata Group Berhad. The company provides a physical address, 5 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Axiata Group Berhad has claimed the domain name for axiata.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Axiata.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Axiata.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Axiata Group Berhad have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Axiata Group Berhad and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

Axiata Group Berhad protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.