Cell C
reviews and complaints

I have had an issue with Cell C and a fraudulent account opened in my name. I have sent all required documents and they have not responded to me for over a year.

I have called call centres, fraud departments and even posted on social media with no assistance. I constantly get told to resubmit documents I sent long ago but no resolution follows thereafter.

I need urgent assistance as this is negatively impacting my financial standing and Cell C is not interested in helping.

good day,

i have tried all i could. i need my paid up letter and an update with the ITC but cell c is sending me from pillar to post my life is at a standstill please assist.
I HAVE CALLED CELL C ane they say i has been handed over to the legal department but the legal department never calls me please help me

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email ; [protected]@gmail.com
contact; [protected]

On 21 December 2021 ordered and paid for a CellC Modem
Still today I have not received my modem or any correspondence
regarding my online purchase Order No [protected]

In 2018 I was retreched, I sent proof of retreched to cell c. Once I got a job again I reached out to cell c to make payment arrangements this was 2019. Every year I have been calling to make those arrangements I am sent from pillar to post and they keep giving me different reasons why my cases hasn't been logged I am frustrated really and this has affected my credit score. Please resolve urgently contact me on [protected]. The service is terrible why must I beg you to pay your money PLEASE MAN

The contract ended on February but they kept on debiting my account while I was not getting any benefits. Until I canel it on july now I have to pay for something that I didn't get. I hate how celc do things

I had this attached Cell C contract and its paid up long time ago and am battling to remove my name from the ITC AND CELL C is failing not interested in issuing me with paid up letter for this account. As a result of this, my name is ruined from the ITC and i cant access finance anywhere. my life is a mess as a result of this insensitive company. will you please assist me in forcing cell c to issue me paid up letter for this account.

I logged a call in 2 December for a refund.
Provided proof of payment on the 6 December as per the consultant request.
Was told payment was was procesed 14 December. It now the 24th December and still my money has not been refunded.

I AM HONESTLY SICK OF CELLC'S incompetence.

They take my money every month, but my lines are suspended for 2 months now, its been going on now for 6 months now, im gatvol for this.
The operators that work remoteley sounds like they are still in bed sleeping, and when they cant answer my questions, they just end the line..
I keep on getting enails that i'm in arrears but i've got the POP that I pay every month, I sent it through everytime I phone cell c, and to a lott of email addresses.
They are dragging my name through the mudd.
I want it sorted out please
Its almost 2 weeks that i'm waiting for the manager "Gerda" to phone me back

My 3 Cell C contracts were cancelled at the end of its 2 year contract period and the numbers were ported to Telkom. During the two year period my monthly invoice for the three contracts were paid by debit order on time and never returned unpaid. After I cancelled the contracts, a statement arrived via email with an outstanding amount of R537. There was no invoice attached just an amount on the statement for R537. This amount is such an odd amount because the 3 contracts were identical at R399 each and they weren't open lines but top up contracts so no last charges on one last invoice. The question is why haven't they sent me an invoice and why haven't they just debited my usual payment method (debit order). My credit profile now shows that I have not be paying my Cell C account on time with the R537 showing as unpaid.
Shortly after receiving this statement (with no invoice), I received a call from their debt collection attorneys trying to collect the "outstanding" amount. They couldn't tell me either what the amount is for. When I called 084135, they could not find any outstanding balance on my profile, odd. I asked for a paid up letter 4 times, but still nothing. This is totally unacceptable and smells like a fraudulent activity on my account. But the worst part is that I have tried to resolve this by reaching out to Cell C, in fact, I've spent several hours but to no avail. I have cellphone contracts with Vodacom and Telkom and have no problems with their customer service. Cell C has no customer service and are utterly unprofessional.

Don't get a contract with Cell C. Their instore consultants lied to me and told me the laptop I was getting has a i5 processor. When I got home and started using the laptop I eventually found out it has NO processor. Then I have been trying to contact cell c so that I could return it as the store is located 50ks away. So it's difficult for me to go back to the store. I have been begging them to phone me after work since July yet no answer. When I finally got hold of them today... They tell me that they cannot help! So angry. They are absolutely useless.

I do not have enough petrol money to drive back to the store again as I am unable to work on my laptop and get income. I can't even run Netflix properly.

Cell C.. You used to be good but how you handle things has got worse.

You stuffed my profile up, handed me over to legal and now have made a second letter of demand to me. How can you make 2 letters of demand. You sent 1, l paid it.. Now you send me another letter of demand.

You're a bunch of useless...
Can someone with brains please call me to sort your crap out..

Disgusted
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My ID [protected]
Canceled contract with number
[protected] end September 2021, cell c agent phoned me and said she see I also have a data contract I am not using and why I said well we have Fibre at home. She suggested that those data minutes she can allocate to the number [protected] so my daughter can use the data at least. Since then cell c charge me R800 per month as they said I took out a new contract and I did NOT! Please go and listen to the recording. The only contract I took with the data I am already paying for the remainder of the data contract with the minutes allocated to the number above is a R29 whatts app bundle. Cell C is in error I will never take out a contract of R800 for my daughter as we are struggling financially, but cell c only says it's a new contract I also want a copy of recording in order to go to a lawyer if this is not resolved soon.

Good day…
My name is Dieketseng Lentsela
My numbers are [protected]

I am in great pain as I write this to you, please help me get my settlement letter from cellc which I have paid through the SHAPIRO SHAIK DEBT COLLECTORS…it's been two months now since they have been promising me my settlement letter, I even have a funeral here at home yet I cannot do anything due to cellc, I paid the outstanding amount yes on the 30th of October but now they are playing me for a fool, when I call cellc they say the lawyer's are the 1 delaying with making the amount reflect from their side, and when I call the lawyers they are saying cellc is the 1 delaying with the letter.. please help me please please

i had a contract with cell c and i stopped paying but i paid again after being handed over and i have completed my debt but they still have not sent my paid up letter. i have tried to call but nobody is helping me. i was owing 2850 to which i paid over a year.

i was handed over to ssda and they say that they are waiting on cell c and cell c is just not responding and i do not know what to do anymore.

kindly assist my contact details are [protected]

I was a victim of 5 WASP services.

I don't need Cell C to resolve the issue, but what I do need is a detailed listing of the Debits my Pre Paid account, Four weeks now just to get one document.

I need the Legal department to contact me so that we can discuss pre-trail Discovery documentation if they are unwilling to give the detail to me. I am unable to get any contact info from a legal representative

Service calls either ignored or not resolved

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Cell C are debit incorrect amounts since May. I have sent proof of payment. Local Cell C branch at La Lucia sent proof of payments. Still not corrected. My statements reflect some crazy amount they cannot explain how they got to this figure but keep debiting my account. That is theft. f.[protected]@cellc.co.za then accused me of tampering with my bank statements which is defamation of character. I sent a complete bank statement from May until November showing every proof of payment. This is still not resolved. I do feel my last option is to open a case of fraud against Cell C and a case against f.[protected]@cellc.co.za.

No internet for the last 2 weeks. Apparently sim faulty for the second time but store have nothing in stock.
This is a Business phone. I need it 24/7. 90% of the day it says emergency calls only. Cant phone cant receive any calls. I work on a mine and I can not afford to miss any urgent calls. I have informed them but they are starting to complain as they say it cant take this long to get your phone fixed.
[protected]
Please assist urgently

I received this message from Cell C on the 11th November:

We have received your query and will attend to it shortly. Your reference no is: [protected]. An SMS will be sent to you when your query has been resolved. Cell C

My issue still hasn't been resolved, and despite numerous calls, emails, complaints on Hello Peter and visits to the Cresta Branch, nothing has been done.

My account was paid on the 3rd September and Cell C still haven't allocated the payment to my account, despite sending the proof of payment numerous times. I have now been listed on ITC, but my account was paid months ago.

on the 25th I bought Data of R149 3G and R50 airtime on my Capitec Bank app. And I have been calling to customer service the whole week not getting answers instead the ladies I was speaking to, Nokubonga, Sne said you are having a technical error and the data and airtime will be loaded I must wait for few hours bear in mind I bought the data and airtime to do my work. and nothing was loaded, on Thursday I decided to go to Cell C in Tygervallely and according to the lady there Zimasa she knew nothing about the Technical error that is happening, and she phoned in front of me and finally I made a query and I was given query number and they told me that an agent will call me [protected] and a lady called accordingly on Friday and her Name was Sivuyisiwe from Back office and she said I must sent her my bank statement in order for me to receive my Data and Airtime and I did send it. and Today I called again and I spoke to Mpho and she said according to her records it says the case has been resolved and she sees that the is some subscriptions that deducted on my cell from the 25th then I told her still it doesn't add up to the airtime that I bought and my R149 data so finally she told me that she will open another query regarding query number [protected] please I need answers because now I am sitting with a problem and I am suppose to be using data at work how long should I wait this is frustrating and I even went to Capitec to reverse the money and they couldn't help because its already done and cant reverse. Please assist!

I am appalled at the lack of service the Cell C call centre Provides. I have requested call backs at least two or three times in prior weeks and received nothing. Today I call their call centre and was informed I am failing their security checks, how exactly I am not sure as the detail on my profile ON THEIR APP AND WEBSITE corresponds to what I was asked. When I asked to speak with a supervisor, I am told they are on a long call or they will call me back. I had to call back to ask for a supervisor only for that supervisor to give me even less of an answer than his so called subordinates did. I must now go into a store to resolve. What the hell are the call centres there for then?
Convenience? I think not!
You are quick to take my money every month without fail though and I am a good payer. Yet it is like squeezing blood from a stone to get decent service.
Unacceptable Cell C. Unacceptable!