Cell C
reviews and complaints

My contract was cancelled years ago with cell c and now they have started debited my account again and my bank has charged me debit order fees as this was not provided for. This problem needs to be sorted out within the next 7 working day. For more details contact me on [protected].

What does a person need to do.. To get a paid up letter from you.. I finished paying last year already.. And i am being transferred from one consultant to the other.. Am really not happy and its affecting my credit score..
The was a time when i spoke to 3 consultants in one day.. All promising to assist me.. Till these day.. I have received nothing..

After a long time trying to cancel my contract with Cell C, I finally managed to get my contract canceled in early September. After couples of weeks my account was handed over to debt collectors. I have followed up with Cell C so many times but I am not getting anywhere and my name is being ruined for Cell C incompetence.

Cell c is chasing its customers away with these security questions. What security questions

telkom only needs your id to do a sim swap in their kiosks and telkom shops. No funny questions are asked because they compare to what they see in their computer system and look at your face and your id. Simple as that.

For cell c even if you bring your id to their cell c shop they will still ask you these ridiculous security questions.
People are leaving cell c because of this.

I have 2 contracts with Cell C and only upgraded one of my numbers in May 2021 and received only the one handset as per my upgrade request. Both numbers' anniversary month is August, hence the reason I could upgrade in May. In my recorded conversation with the Cell C operator (in May), I specifically said that I was going to cancel the second number and was told that I must do it in August. When it came to August, I was told that I upgraded and received two handsets, of which I totally deny, as I only received the one upgrade. I spoke to about 20 to 30 call centre staff since August to resolve this matter and also sent an affidavit as instructed by Cell C to deny requesting and receiving the second upgrade. I refuse to pay for a second handset and reversed my debit order for two months (Sepr & Oct). No one at Cell C has ever contacted me to try and resolve my issue but I rather received calls for other products they want to offer me.

I got mugged and they stole my phone and been trying to do a sim swap for my number to no avail.to even think I ported from MTN to cell c thinking they are better.been using the number for more than 7years.very disappointed 😠 have been sent from Pillar to post to get the necessary documents, still they need more.How am I supposed to remember the amount of airtime I recharged with after being pointed a gun @

On the 10th of September, I went to Cell C store to inquire about my account. I was informed that I owe Cell C an amount of R163.00, which I paid immediately via my app. My bank statement also shows an amount of R316.00 which has been debited on the 7th September 2021.. The last ticket number allocated is [protected] and there are so many of them.

I cancelled my Cell C contact early this year (2021). In Jul 2021 I noticed that there was a Cell C missed payment from my credit report. I followed up with Cell C and they mentioned that there's an outstanding amount that I have to pay. I immediately paid up that amount and on 29 Jul 2021, I received a confirmation of settle account letter (Ref: 1070902432).

However in September a company called Shapiro Shaik Defries and Associates contacted me and told me that they are calling on behalf of Cell C to collect their money. I inquired with Cell C again [protected]) and I never received a response. I even gave a review on Hello peter, to which Cell C replied and said that they will be in-touch to help resolve the query.
Right now (10 Nov 2021) I've just received an update on my credit score and it went down by 63 points, due to Cell C missed payments.
This has affected my credit life badly.

I would not advice anyone to take-up a contract with Cell C.

There was an fraudulent contract opened on my name in 2011, I am backlisted and prevented at all banks for credit, I also lost a few job offers as my credit score is influenced.

after how many SAPS documents and emails no service or attendance has been made to resolve this matter, Credit companies had clear their records but a letter of CellC is still needed.

I cannot complaint about a service of which there is none.

Hi, I am really unhappy with Cell C. My sim failed that I had for more or less for 2-3months. Now I have to do RICA again! Why? Shouldn't you have my details and my ID details. Yet, when I phone customer care to do a new sim swop with the sim that the Cell C shop gave me. They declined, just because I don't know how many emergency recharges I did in 30days and data bundles I bought in the last 30days. Who keeps tabs of that? Then when I say they should give me a few minutes to go through all my messages to check. They told me, I only have 1 min to answer such [censored] questions.

Shouldn't you have my ID information and other personal information that I could've answered to get my SIM activated again. Now you want me to waste my fuel and time again to go RICA my sim at a shop. Yet, Cell C doesn't pay me for the time I have to waste to do a new sim swop, from your faulty sim that you provided to me.

You should care more about your clients and help them out in certain situations, especially if it a manufacturing fault.

Aren't the company suppose to make things easier for their clients, when they have already did RICA on a Cell C sim.

I am very disappointed in how Cell C handled my sim swop.

It would've made sense if I never had a sim with Cell C or if I wanted to get an extra sim for myself, but that isn't the case.

I hope you can rectify this situation ASAP.

If I have to go to a shop to RICA again, then I will definitely consider changing my network.

I have cancelled a contract on the 06th of October and was advised to serve a notice of 30days which is ending tomorrow however still receiving statement for upcoming bill in November, I therefore regard this as an illegal and unethical behaviour.And as a consumer I feel Cellc is is violating my rights of being informed, heard, making choice and for my safety.

I need to know where is fairness and transparency, clear instructions were given to terminate the contract but you still want to fiddle with my account and impacting my financial status.

Conract: [protected]

Regards
Portia

On the 4th November 2021, I received by e-mail the following, from Cell C collections department:

According to our records your account is in arrears by R 393.18. Please make a payment towards the account to prevent further action or kindly contact us on 084135 to discuss the options.

It so happens that I pay Cell C by DIRECT DEBIT, and they helped themselves to the said payment amount on the 30th of October 2021, as per my bank statement.

Is this an attempt to get a double payment?
Or is the service so bad and the confusion so big that they don't know what they are doing?

I complaint to Cell C's Fraud department about unauthorized deductions. On 15 July they requested that i sent in bank statements as proof of the deductions, which i did. No one from Cell C responded up to date. The deductions continue. Please assist.

My wife M M Keyser passed away on17 Dec 2020. She had two cellphone contracts with Cell C. [protected] ACC NO 150507 and [protected] ACC NO 219978 which have been paid by me for 20 years plus and still being paid by me. I have been trying since 6 Jan 2021 to change this contracts to my name with no positive reaction from Cell C All documents required have been send to various departments at Cell C. I also visit the store of Cell C in Louis Trichardt with no positive solution to my request.

Good day

I am form Waterval Boven/ Waterval Onder Mpumalanga...

Since 28 October we are with zero signal on cell c and MTN. We are losing business due to this...

PLEASE RESOLVE THIS PROBLEM ASAP OR WE WILL BE FORCED TO GO OVER TO VODACOM OR TELKOM, we can not afford to lose business!

Regards

I'm so done with cell c, firstly I cancel my contract with them and it's confirmed it will be canceled only to find out later on it was not canceled, a case its open but not resolved then its closed again, how come its closed? What's gona happen to the money I'm being charged for nothing?
Secondly I'm offered a 10gb for R149. 99 as put of promotion and when I have to pay I'm being charged R300 and something isn't this a scam? I want my money cell c and I'm tired of these cases you busy opening for me which don't get resolved. I can't be paying an insane bill every month end.

my name is mrs A de bod: Id [protected] cell c numbers that you cut off: [protected]
[protected] i email custumer care phone for statements phone for proof of cell phone that was deliver.

nothing. now you black listed me. i am going to take you to court. can you please provide me with statements and tell me why cell c black listed me. i would like some consultant to phone me.

Phone me at work since i have no cellphone nr anymore due to cell c.

[protected]

Ever since the migration to vodacom I have been having endless data issues and networking issues I was informed that I could be migrated to MTN like prepaid customers instead however everytime I call customer care I get through to consultants who are uninterested and drop the line on me I am very disappointed and definitely will not be extending my contract

I have been trying for thr past 3 weeks tp get my cell c fibre statement for October 2021. I have emailed and spoken to 10 fibre customer agents however no response. All i get it make contact with collections department. I did not luck either. I need the statement to claim my data from my company. The service i received is pathetic. No help after 3 weeks.
Fibre statement account number is. [protected]
Cell c takes my money for the fibre but cant give me a statement.

In July this year I telephonically asked for my international roaming to be reactivated as I found out it was just deactivated without my consent.

I left for work beginning of September to Congo and discovered that my roaming was not working. I had my wife call the centre to explain what had happened and a customer care consultant who was reluctant to start off with, kindly assisted my wife after security questions were answered. I was told to switch off my phone and restart, which I did, however roaming still did not work.

My called the centre again this month and the customer care consultant refused to help because of protocol.

My wife tried to explain that I am unable to call them because my roaming isn't working. I need my mobile number to work so that I can access my work email.

This is ridiculous! Cell C wants to apply protocol when they do not do their jobs in the first place!

I am terribly disappointed with Cell C!