Cell C
reviews and complaints

I have made a payment which I was told in store by cell of the pro rata amount I did an EFT payment of R750 I have than email a statement including the pro rata amount which was incorrect I found into customer care to be told I need to go in store I went in store to find out why wasmt the payment allocated they said they have escalated and I should email cell c as well. I have done that to no further joy I than called again to an agent that assisted me and told me to email the proof of payment. And I will be contacted with in 24 hours which was not the case it's now been a month over and I called in again to see what has happened and I get the call hung up on my ear by one of their staff as they do not want to deal with the case I am extremely disappointed in this atrocious level of service

My contract was ending in October 2024, I contacted CellC notifying them that i terminating my contract account but i want to keep my number as a prepaid. On the 1st of November the usual contract package was send and i called asking about the package the consulted assured me that i wont be paying any amount my cancellation will be effective on the 10th of November. Month end i received a statement saying i owe Cell C R298, I then enquire because my contract was up to date when I terminated.

Now i have received email saying that my account was hand over to Collection department.

Fraudulent contract taken out in my name Johan de Beer early 2021

Reported to bank (FNB) and the stopped the debit order

Reported /send mails to [protected]@cellc.co.za , numerous times with affidavit and required documents as required when logging it with Cell C telephonically on 2/3/2021 10:43 , reference [protected] (person Simo Ndlela)

NO RESPONSES from Cell C (within 48 promised) at all after numerous mails send.

Trying to upgrade my Teo cellphones and I'm being asked if I'm on debt review which I am not then I find out cell c listed me on experien for an account I sorted in 2020 and they needed to remove it but my score has not been adjusted as yet and I'm due for upgrading this is the last month . All I'm asking is to upgrade to what I'm paying now that'd all. I pay R1300 a month and sadly I'm looking at canceling cos I can't upgrade

Good day

I have a complaint, i am now 6 years with cell c, so i have 3 contracts with cell c

Every 2 years i want to upgrade their is always a problem from their side, then my score is to low or something, every time i must do a upgrade something is the problem my upgrade date was for august. The 2 upgrades of my phones are through but the 3 th one they ignore me, i sent several emails no response, from their side, i also called in they will give the message, nothing is happening

I am really angry because of the poor service

They can call you every day if you owe them money but when they must do their job, no assistance

Hannelie van Vuuren

I received an email stating that my line would be suspended, I responded to this and was advised that I should forward my POP for Oct & Nov which I did. Following that I received an email that my facility has been cancelled.

When I follow up on Sunday morning as my fiber is now inacctive, I was advised that no payment was received since June, yet every month I send POP and request confirmation of payment allocation.

The CellC fiber "collections/accounts/legal" team have never commicated any outstanding balance, my invoices come money without any carried over amount.

They state I should pay the cancellation fee 1st and then apply for a new fiber line yet I was wrongfully disconnected and [protected]@cfibre.co.za team is of no help whatsoever.

Sandy.

I took a contract last year for a laptop. It was faulty and I send it back. As of yet have not received the laptop and was billed for it. I believe it is unfair. Could someone please contact me regarding this. Its been a year already. Have spoken Alvinia at the Cell C shop at Garden Route Mall, George. My cell nr is [protected] my name is Darryl Rondganger

To whom it may concern,

I have cancelled my contract completely with Cell C,

I Mr Michael Phillip Mcclarty, have just recveived this Invoice Number: B382273309

Account Number: [protected]

Invoice Date: 01/11/2023

I cancelled my contract with Cell C on the 30 August 2023, as my period for the contract was coming to an end.

On the 26 March 2022 I moved to the UK permanently and asked Cell C to stop the DATA contract [protected], as the sim is no longer in use, I was informed that this cannot be done till the end of the contract, this was cancelled in August as well.

Why am I still being billed for any of this, Cell C must reimburse me for the DATA that was never used.

Thanking you in anticipation

Michael P McClarty

Email: [protected]@gmail.com

Cell:+[protected].

Good day

I've been a cell c customer for many years. I missed 2 payments and got handed over. I paid up the account within a month. Send numerous emails with proof of payment. Called and the agent said that the allocation department did'nt allocate my payment I should resend which I did. I called again and was told that I should move my money from my bank account as the account was still not updated and a big debit order was set to go off. This morning I received an email that my entire contract has been canceled and I must pay r38000.00 and still no payments updated on their system. My id number [protected].

They don't respond to any of my emails.

On Tuesday 31 October 2030 I received an sms informing me that Cell C will be adjusting my premium. If I sign a Contract it binds me to pay particular amount on particular day if I fail I am panelized. Cell C mut not unilaterally increase their payments before I agree. Last time they didi it they blame it on Covid now they are doing it again. Already I am paying more than this gadget is worth. so they must stop this increment because that is the breach of contract. Otherwise we can cancel this account because it is not operated fairly.

They keep escalading my case to 'legal' and dismissing me for days, just for me to redo the process with another annoyed call centre agent. They're now doing this thing where they keep transfering me to differnt departments and just putting me on hold - i've literally been on hold for this particular department transfer for 45 minutes, i've bene on the phone for over an hour

2020 I was retrenched, couldn't pay my account, I was then handed over to Shapiro Sheiks, I made arrangements, I tried to paid whatever I can afford, I got a job in 2021 where I started paying even though it wasn't much but I tried as I am a single parent, 2023 which is this year paid the full amount on the 18 September 2023 and sent the prove of payment to Shapiro sheiks, Lawyers requested for the paid up letter as I paid the amount in full, cell c keep on saying I am owing even if the lawyers insist that I paid in full.

25th august 23 mecer laptop contracts taken

2nd September 23 laptop taken in white and black screen

27th September 23 received replacement mecer latop

28th September 23 taken back to the store as it was broken/ missing links etc

2nd October 23 Mercer accredited technician was sent to assess the item. Consultant clearly requested a credit back to the store of the mecer laptop.

The laptop was repair wholly. I have demanded my contract cancellation with immediate effect but to no avail nothing is done. Who the hell wants to pay for a broken junk.

25th October 23 2 months and counting no device.

Contract [protected] - account [protected]

I sent an email on 15/9/2023 requesting to cancel contract. No response received.

I sent a follow up email on 9/10/2023 and still did not receive any response.

I then phoned on 16/10/2023 - was told that cannot cancel via email must phone.

Asked to be phoned back by someone that can understand afrikaans - none received

REF : [protected]

I have made a payment the 22th of September they proceeded to also debit on the 28th. I called them everyday since the 28th and sent all proof to their email. Now they say the finance department has decided to keep the additional credit for the next month. I want my money back i need to do grocery shopping and buy electricity but cellc is refusing to give back MY money its not theirs