Menu
Cell C company logo
Last seen 24 hours ago
Cell C
reviews & complaints

Cell C
reviews & complaints

Learn how the rating is calculated

1680 complaints
1146 resolved 534 unresolved
File a complaint Table of contents
Claimed
This account has been claimed by Cell C customer service / representatives through our verification process.
Click here to get notifications about new complaints of Cell C. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
G
10:31 am
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C - Kenilworth centre (ashma)

Uninterested consultant (Ashma)

Worst consultant ever rude

I work away and my sim card is still active I have lost the sim and cant get a sim swap as I have used the sim about 3 months ago

I was aked to take the security questions which consist of my last dialled numbers

Which I got wrong

My question is there any other way to confirm I am infact the owner of the sim cars. I have taken proof of address and ID along and seems of no use

Is there no other way to get this fixed

Read full review of Cell C
1 comment
Hide full review
P
3:06 am

Cell C - Settlement letter since i've paid you guys in full please send me a letter I really need to use it

Hi ive made a payment on behalf of the following id no 9406305945081 all im asking for is you to clear up my name please and send me a settlement letter as soon as possible I really need to use it please...

Desired outcome: Id like a settlement letter as soon as possible please thanks...

Read full review of Cell C
View 0 more photos
Hide full review
H
7:21 am
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C - Cell C legal department not responding to emails or updating their systems on Credit Bureau

I recently ran a Credit check on my name since I started a new job and wanted to make sure I was in Good standing. I found that my 2 Cell C accounts are still showing active and is in arears. the 2 accounts was handed over to Nimble Credit which I then contacted an was resolved within 48hrs( Very Friendly people and willing to assist) they gave me the letters that said from their side the accounts are indeed paid up and closed. I left it for another 48hrs and the Nimble-Cell c was off my name, but Cell C is still showing active I contacted them via emails and telephonically everytime I give them the case no and get sent or given a new case no and typical please allow 48hrs for this to get resolved. Well the 48Hrs from the first phone call and email lapsed on the 28th March. I am still calling daily and emailing them to remove their listing against me. As now with my new work and bigger salary I cant do anything as they have literally F--#$ up my credit score and I cant get finance for anything.

I just want them to remove their listings so that I can get on with my life

Desired outcome: I want this cleared off my name immediately

Read full review of Cell C
Update by hthu1206
Jun 13, 2022 4:12 am

You replied to me on the 1st of June stating that all credit bureau's have been notified and updated. This morning I contacted Experian and Transunion to find out and they have received no notification or emails from you to update the system. The day that you handed my account over to Nimble that day the account should have been closed by you. I am Tired of apologies and excuses and it will be done in 48hrs, your legal department is incompetent in doing their jobs

Update by hthu1206
May 27, 2022 5:22 am

I Have emailed all departments and yourself from March and keep getting new case no’s all various departments were CC in the emails

View 0 more photos
1 comment
Hide full review
ADVERTISIMENT
F
6:29 am
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C - Laptop replacement

Good day

Kindly note that my laptop was collected by courier company by Cellc for them to update my software . Laptop collected on the 15/02/2022 . Still dated been following up since 26 /05/2022 I have to contacting Cellc customer Service for an update and was told that , I would receive an replacement laptop and was provide Ref no: SPI008346871 . But every time I get sent to contract department, follow up department and repairs and still no success. This is ridiculous as a client to be sent to numerous department and still not get the correct info update with regards to my replacement laptop .

RAM 154052

Desired outcome: Receive my laptop

Read full review of Cell C
1 comment
Hide full review
L
6:22 am
Verified customer This complaint was posted by a verified customer. Learn more

Cell C - Cancelled contract affecting upgrade

I had a month to month data contract that was cancelled in March 2021, and from November I received calls from debt collectors regarding this account that is outstanding. Then I started communicating with Cell C to resolve this and always got the answer they will get back to me. I have been due for an upgrade on my contract that I have had for 17 odd years and now I am not able to upgrade because of this account that is still showing. I have phoned and emailed so many times and even the Cell C shop tried to assist and I am not getting anywhere. Then I spoke to a consultant that told me the account is an arrears and she will send me the statements (As i never received anything) and when I checked she didn't put it in date order and see where is shows closing balance R0.00, so I mailed it back to Cell C with comments, I am not receiving any feedback and when I call they tell me the note just shows to call 084 151. When you call this number it asks for an SSID and if you don't provide it just drops. I don't know what to do at this stage to get this off my name.

Desired outcome: Name cleared from this account that is paid up so that I can upgrade my current contract.

Read full review of Cell C
Hide full review
C
3:05 am
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C - No response from Cell C customer care or any other department of that matter on a account in arrears.

Good Morning All.

Hope and trust all is well.

I have emailed '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]' and still no reply from any of the abovementioned emails on the website.

The account was in arrears and we have paid the full amount on 22.05.2022, I have submitted the proof of payment, have asked that someone can please advise if they have received the proof of payment and also, will the phone line be activated once payment is received and allocated.

Your speedy response will be highly appreciated.

Desired outcome: Can someone please contact us regarding the outcome

Read full review of Cell C
Update by Clementhy
May 27, 2022 6:19 am

Hi. Thank you for replying but please see in thr conplaint above the email adresses that was mailed already and no reply from any of the email adresses including [email protected]

3 comments
C
Jun 09, 2022 1:07 pm

Good afternoon

Its been weeks and no one from Cell C seem ro care about a customer or thier conplaints. Can someone from Cell C please nr +[protected]

Hide full review
N
10:09 am
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - Contract handing over

My name is Nnyana Moshodi with ID 8804060826085. I had a contract agreement for blackberry and was supposed to pay R200 a month which it did not happen I was paying over R300. I called to to rectify that and was told I must pay R350 to change the tarrif. Because I could not afford that I later decided to stop paying. The Sim card was then closed and was handed over to Shapiro shake. I then was supposed to pay R1500 which I refused to pay because I was not receiving the services. They then said I can pay R1100 to get settlement and I did in 2019. Now am getting call and messages that I still owe cell c R18050. Please help me resolve this issue and get a settlement. I have been trying to call cell c customer service but am not helped because they say nothing under my name appears. My contacts are 0636965505 or 0744671166 and my email is [email protected] Please help me

Desired outcome: Settlement letter

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comment
Hide full review
N
7:46 am
Replied
Cell C has left an official reply on this complaint.

Cell C - Sim Swap

My name is Ndumiso I upgraded my contract February 2022 a new phone was sent to me with no service sim card , I advise cell c several times but still no one was willing to help me its been 4 months they h'v been debiting on my account , the last person I spoke to she advise me to go to the nearest branch my response to her was all branches are closed , on top of that they sent me non Rica sim card and they charged me what confused me was why I was charged for a new sim card because it was cell c mistake not mine...Cell c sucks

Read full review of Cell C
3 comments
D
Jun 09, 2022 12:04 am

I also upgraded last week Thursday and is still waiting for my handset to be delivered. I phoned 084 145 and 084 135 since Tuesday several times. Every time I was put through to customer service dealing with deliviries, but no one answered the call. I kept on the line on one occasion for an hour and a half, and ended the call eventually. What a absolute joke seeing that companies are complaining about the slow economy and consumers not wanting to spend money. Cell C...a quick lesson...work on your customer service, that is not too much to ask for!

Jun 09, 2022 8:37 am
Verified customer This comment was posted by a verified customer. Learn more

Good day Dricus Basson

Thank you for reaching out.

Please advise as to when was the application made.

^NH

Hide full review
K
6:58 am
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - down grading of packages - awaiting two weeks and no assistance from Cell C exclusive consultants

two weeks ago I created a case with Cell C Exclusive helpdesk as i am an exclusive client.

my direct nr is 0846262856. i have 6 lines under my name. the numbers in question are: 08440329249 and 0845019402. My April statement reflected that pinnacle 2G for R90-00 and R155-65 has been billed for both lines. this is not what i have requested and would like to down grade 0844032949 to the lowest package and on 0845019402 reduce to pinnacle 1G.

on my line which a case was not opened i would like to upgrade to a package where i get more minutes (airtimes) as the package i have currently is not working for me.

also in the past everything was done telephonically, now a days majority of the cases booked are done electronically via email, and i am sorry to say but CELL C's service where emails are concerned is unprofessional and pathetic!

two months ago one of my contract lines was due for an upgrade, the response was just so poor why, because everything is done via email which your consultants dont know or not willing to assist or respond!

i have been a Cell C customer for more than 20 years and i am sorry to say that as time passes your services are busy deteriorating and i am on the verge for cancelling my contracts and going to another service provider who can provide professional services.,

now i wonder how long will i wait before i receive a response on the complaint?

very dissatisfied customer

Desired outcome: cell c to adhere to request provide feedback and assistance

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comment
Hide full review
ADVERTISIMENT
N
7:15 am
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - Declined sim swap request

Hi

I have problems with making a swim swap, I'm an university student, I've been with cell c for years using one number and now on Thursday my Sim card got damaged, it not detected even when I try putting it to another device. I've requested a sim swap even went to cell store and they told me to call customer care cause the sim is not registered on my name, I bought sim card in the local store years back. I can't lose this number cause it's registered in so many things. I didn't know that it is wrong to buy a sim card in local stores, I thought because it's cell c I guess it's okay. I believe that cell can do something to help me out cause I really can't loose that number. Please kindly assist a student in need. This is so stressing , I've tried my best I don't know what to do now.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comment
Hide full review
V
10:57 am
Verified customer This complaint was posted by a verified customer. Learn more

Cell C - Product being advertised but does not longer exist

I have been a client of Cell C for many years and its really disappointing to hear that you have taken away some key products that are of value.

I am on a contract that is going to end next month and I would like the option to keep my device and have a package only with Cell C, however now I’m completely reconsidering remaining with Cell C… These are the reasons:

1. Your website is not updated with the latest changes…I have been enquiring with your sales and retentions teams about a ‘month to month’ option which is clearly still on your website, but which I believe does no longer exist.. Why then do you still have it advertised on your website?

2. Why are you trying to lock customers into a 24 month contract if they do not want that option? I want the option to be able to be flexible so that in 6 months time if I want a new device I can simply just cancel the month to month and then take on another 24 month contract.

This is highly disappointing that I have to send an email to complain about this. I have never had any issues with Cell C but the fact that Im now being pushed into a corner I am seriously reconsidering extending my contract.

It would be amazing if this email gets to the right people to look into this issue.

Read full review of Cell C
Hide full review
A
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Upgraded my cell with cell c bayside mall, I took an additional data sim with the new upgrade but the sim does not work, I have been back to the cell c store in bayside mall 4 times already with nothing resolved, the staff is extremely rude especially the store manager carl and his consultant monique, the refuse to assist and only argues the fact that the...

Read full review of Cell C
M
8:22 am
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C - Sim only contract that cannot be upgraded

I went to a cell c shop today to upgrade on of my three contracts only to be told I was already on a contract for that number (Kicked in last month). I remember receiving a call from cell c regarding this contract expiring and asked if I wanted to upgrade. I wasn't ready to upgrade and was offered a sim only deal to which I agreed, because sim only deals you can upgrade at any time right. Apparently not anymore. If I want to cancel this sim only contract I have to pay the full commitment.

I phoned cell c customer care, to ask for the recording but was transferred to the upgrades department.

the upgrades department said the same as the shop. "you cant upgrade because you have 24 months on this contract". I ask for the recording, but upgrades tell me they cant request recordings, I have to speak to Customer care. I get transferred again to customer care. after a lengthy explanation, I'm told they cant help me with the recording, only the upgrades department can get me that.

At this point I don't know who to trust or believe.

Desired outcome: Please allow me to upgrade this contract from sim only contract to device contract.

Read full review of Cell C
Update by Milo Fourie
Jun 01, 2022 5:44 am

My number is [protected]. I cannot post my ID number in an open forum.

Update by Milo Fourie
May 31, 2022 8:31 am

I have made several more calls, and keep getting promises that someone would contact me, yet no one has contacted me since.

1 comment
Hide full review
C
1:53 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - Cell C new contract

My husband applied for a new cell c contract. He collected the 2 devices (laptop and router) from Cape Gate Store. When attempting to set up the laptop at home (after it was opened in store but could not be turned on de to Flat battery as indicated by store agent) the laptop setup could not be completed due to fault of some kind. The laptop was returned to store. We requested that the contract be cancelled since we were within the 7 day cooling of period-of which we were told that we could not do. We did not want a faulty device...irrespective of the fault, as we needed to purchase an alternative device that our daughter needed for school. We were told that the device would be collected by Platinum Warranty for assessment. Assessment was completed and it was found that there was a software problem that was fixed. We have subsequently been unsuccessful in getting clarity about the state of affairs, we have no devices, the unhelpful and disintered store manager, has made no attempt to resolve the matter so that as consumers we are informed. I have never experienced such preposterous customer service in my life. We need assistance as we do not wish to held liable for an account, of which we have no devices. It is hampering our ability to purchase a new needed device for our daughter to continue with school, this has been prolonged for 3 weeks now. The matter has claimed to be brought to the attention of the area manager from whom we have seen no attempt to resolve this matter.

Desired outcome: We need this matter to be resolved, either the contract terminated, as since the inception of this contract we have had no working device in our possession but some kind of feedback so that we know how to take things further.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comment
Hide full review
ADVERTISIMENT
J
2:35 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - Cellc paid up letter

Hi ive been trying endlessly to get a paid up letter from cellc. Roughly about two months ago i paid up my account in full the amount was R1233. I immediately phoned and requested a paid up letter. The consultant told me they can not issue me a letter they have to escalate a case and il recieve a response within 24 hours i waited through the entire week and got no response when i phoned back the new consultant told me that the case as expired with no response and all she could do is escalated a new case and wait for a response i waited again and a week passed and when i phoned back they told me this case as expired as well been furious i queried who is the company yourl are escalating me too. The company name and details was given to me so i could contact them whilst a third case was been escalated. When i contacted the company (EDC blake and associates) they told me they dont have any information on my account thats why i was not recieving a paid up letter. Find this information out two months after asking for a paid up later i was furious because i with have never got that answer if i didnt phone the company myself. Contacted cellc back and still havent recieved my letter up till now. Requested to speak to a manager and was placed on hold for nearly twenty minutes before the call been cut. Absolutely terrible service from cellc and they consultance are no help and niether do they no the proceedures all they do is continuously place you on all whilst they find out what to do. I need my letter urgently with of never taken a contract with cellc if i knew the service delivery was this bad very very disappointing from a brand this big. Cellc please fix this asap

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comment
Hide full review
A
8:55 am
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Cell C has left an official reply on this complaint.

Cell C - Received less package data & minutes

Good day

Ive had a contract with CellC for many years with no issues. Early this year the package was reduced ( less minutes & data) and we went instore to query this. The consultant took my details and we were advised that they will investigate and get back to us. We advised him that someone needs to get back to us and explain why because we cannot continue paying and receiving less data & minutes as agreed. Whilst we have not received any feedback from Cell C, the account has now been handed overs to lawyers and this is a default payment under my credit profile. I dont want to fight I just want to resolve this matter asap.

Desired outcome: We would like to reach an agreement and settle the account and get it removed from my credit report

Read full review of Cell C
Update by Anele1
May 19, 2022 2:52 am

I have sent my email and your response is very shocking. So in all that I have written to CellC, the only thing that catches your attention is the payment?

I have never been treated like this by a company of Cell c's magnitude.

Good day Anele

Thank you for your email.

Kindly be advised the account is in areas by R*****.

We can either send you’re the Cell C banking detail s or do you want to make payment arrangements?

1 comment
Hide full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day, Please would you ​assess the below and advise if this is in order, I had a Cell C account 8 years ago to which no one reached out to me during that time. I was married and was under the impression per my ex-husband, that he had paid the account, as arranged. I did not know there was an outstanding amount up until this point where ​SSDA are now...

Read full review of Cell C
N
1:02 pm
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a cell c contract and payinh a insurance as well i was at the end of finishing my contract i lost my phone. Had to go cellc and claim for my new phone the said must go police station to do an affidavit and send it. I did everything but nothing i had to wait for 3 months i went to the guy that works in cellc to found out he said must take another phone...

Read full review of Cell C
T
12:28 pm
Verified customer This complaint was posted by a verified customer. Learn more

Cell C - Cell C billing

I have been asking cell c to please send me the owing amount to my previous account. Cell C has listed me for an amount of R170 and can not trace where this comes from, I am willing to make payment so that my name is cleared. Please assist to get this cleared. Reference logged 2204140000038183

Desired outcome: Please contact me to settle bill and clear my name

Read full review of Cell C
Hide full review
A
2:42 am
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C - my Cell C number has been blocked for no reason

I have been a Cell C customer for more than 10years, beginning of 2022 my number gets blocked for no apparent reason, I phoned customer care and was advised to do a sim swop, I did that, still blocked, I phoned again and a different agent at customer care tells me that the sim swop was not needed, all that should be done is for the phone to be unblocked from Cell C side, and that someone will contact me on my alternative number, its been weeks now no one has contacted me, due to my inconvenience and desperation I have made several follow ups, and not getting any joy or feedback, this has been ongoing since 22 March 22, so its been almost two months of this major inconvenience.

The reference number is 81f885.

Please advise

Desired outcome: For my phone number to get unblocked, as simple as that

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comment
Hide full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Cell C contacts

Phone numbers

135 147 More phone numbers

Website

www.cellc.co.za
ADVERTISIMENT

Cell C representatives

@cellc_support
Pamerla
Franscinah Bela
ADVERTISIMENT