Replied
My IPhone 15 was stolen on the 9th of December 2023. after months of back and forth which included having to prove I had been paying insurance monthly we finally received a sms. on the 17th of May 2024
Good day, your Cell C Device Insurance, underwritten by Hollard, claim is approved and an excess fee will be payable before your Iphone 15 Blue 512gb Mtpg3hx/A is collected. Please see excess and banking details for your claim below: Bank: FNB A/C No.: [protected] Branch Code: 260950 A/C Type: Current Reference: WWAS131529 Amount: R6499.80 . Send proof of excess payment [protected]@deviceinsurance.co.za. Cell C JR WWAS, Auth FSP 1296
On request of how the excess has been calculated, 3 emails received no reply. Calling the call centre for clarity I was informed that the access is worked out on the unit that was stolen and was values at R32 499, in November when I received the phone, and the 20% is calculated from that value not the replacement value for the phone, Which is around 28K now. I can only advise to NEVER insure with Cell C device insurance.. Their actions feel criminal
Claimed loss: Five months of ridiculous frustration, and R6500 payable for a 27K phone
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No Resolution... still no response to our email to sm@cellc.co.za
Still no resolution... Still no reply... my complaint marked as resolved because I am still waiting for a response from the email address I was given
still no resolution... still waiting for a response to my email.
still no resolution
Have emailed from another email address hoping to get a response... have received this sms though.
Good day Gayleen Basson, this is a friendly reminder that your Cell C Device Insurance claim is still awaiting excess. Should the excess not be received by 2024-08-18 your claim will be suspended. For any queries, please call [protected] or email claims@deviceinsurance.co.za. Cell C is a JR of WWAS FSP 12964
Guess if this drags on long enough... we get to start all over again... how is this not criminal.
This complaint has been resolved automatically due to user's inactivity.
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