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Cell C

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Cell C Customer Service Contacts

135 (Customer Service)
147 (Quick Info Line)
+27 841 555 555 (Technical Support)
+27 84 135 (Customer Service)
+27 84 145 (Contracts & Upgrades)
+27 841 234 (Glocell)
+27 841 944 000 (Cell C Business)
+27 841 4329 (Text Only)
The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road
Buccleuch
South Africa
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
SatClosed
SunClosed

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Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.

Cell C Complaints & Reviews

Dec 09, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Cell C — Fraud

Good day Trust you are well I am deeply disappointed from the service I got from the call centre operator...

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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Cell C — Cellphone contract termination

I cancelled my contract with Cell C in November. They sent me a settlement amount which I paid. They said the contract would end on the 30th of November. I received a billing for November, which I queried and was told the billing wasn't included in the settlement discount which I was given. Now I've received another billing for December, which I have paid even though I paid the settlement discount and was told the contract would end in November. I also noted that the contract was still showing as active on my credit report. I closed 3 accounts in November, only Cell C is playing cat and mouse games with me. I need to know when is this account going to be made inactive and why are they still billing me?

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    RESOLVED

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    • Cell C's response · Dec 09, 2020

      Dear Phelisas

      Thank you for contacting Cell C.

      We have received your query. Please forward it to [email protected], include your Cell C/ID number + your contact number for assistance.

      ^NZ

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved     Cell C — I took my device for repairs on the 26 october 2020 and even now I havent got my device back. I am taken post to pillar with no joy.

    I took my device for repairs on the 26 October 2020 and even now I haven't heard or got my device back. I have been making follow-ups with them but with no joy I am still taken from post to pillar and not satisfied.

    I am paying my account and insurance very well. I am not happy about this service and we all know we also heading to festive and very soon companies are closing. I have been without a phone almost 3 months already.

    I am very frustrated, if you would assist me as I am not being taken serious as a good paying customer together with questions that I am asking them and I don't get any response. This people are really failing me and making me unhappy.

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      • Cell C's response · Dec 08, 2020

        Dera Ntonto Sanda

        Thank you for reaching out to Cell C.

        We would like to look and assist with your query. Please forward it to [email protected] Include your Cell C/ID + your contact number so we can investigate.

        ^NZ

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved       Cell C Connect Centre — Laptop I had ordered

      Good day,
      I was called by a cell c agent to offer a cellphone deal. Long story short... I ended up ordering a laptop. Okay, I was sent a about 10 texts saying that it was with the courier company which was supposed to get her on 2020.12.04, however nothing came!!! I proceed to call the courier company to see where my parcel is. They told me someone from cell c "cancelled" the parcel! I got no email, call or text alerting me that a eugene greene cancelled it! Even till today I have been getting transferred from department to department! They suck!!! My contact details are [protected]... Someone please help!!

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        • Cell C's response · Dec 07, 2020

          Dear Ms. Makooa

          Thank you for reaching out to Cell C.

          We have received your complaint regarding your application.

          Kindly forward us your query with your ID number and contact number so we can investigate and assist to [email protected]

          ^NZ

        Dec 05, 2020

        Cell C — Misleading and absolutely horrible service and lying

        Hi. Myself and my sister have been dealing with Shaquille from the Cell C Sandton branch. All he has done i...

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Cell C — Contract upgrade

        I went to cell c Promenade for an earl upgrade. I was advised to pay commitment fee plus November installment. Which I did. The consultant told me my debit order for the 28th won't deduct. Well it did. I paid cell c twice for the month of November [R304]. They did not even advise me on how to reverse the double payment. I told the consultant that I wanted huawei p 2021 smart. He agreed he will keep the the device. When I went at 4pm to get the phone. He said one of his colleague sold the phone. I was so disappointed and angry. This phone I was buying it for my wife. Now I ended up buying Huawei P 40. Which is expensive. With less benefits. P smart 2021 comes with power bank and pouch. I ended up with a P40 which does not come with a power bank and free pouch but I must pay R369. I regret visiting cell c promenade. I love cell c but nothing more I regret than this early upgrade which I ended paying more money and bad service. [protected]. [protected]@gmail.com

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          • Updated by Sydwell Booi · Dec 03, 2020

            Rating one star

          • Cell C's response · Dec 03, 2020

            Hi Sydwell

            We would like to sincerely apologise for the level of service rendered to you.

            Please send an email to [email protected] with your cellphone number and we will look into your query.

            ^MM

          Dec 03, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           Cell C — Unethical behavior - non responsive

          I'm Currently in the UK and have lost my Cell C Sim, I've tried every possible avenue to get Cell C to...

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          Cell C — Account reconnection for cell phone number [protected]

          I lost my device 3 weeks ago and I called to block my sim and my device and i then did a sim swap through cell c customer care and reconnected my account but up until today my account is still inactive

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             Cell C — Device only order missing

            Bought a device only from Cell C and the order went missing.
            Still not resolved, kept phoning and getting transferred from one division to another and no one can assist.

            So their system doesn't work, such bad service and now they are taking my R3499.00 and I'm getting a device. The device is the LG K51s, I even bought a cell phone cover and screen guard from another website the same day; was looking forward to this device but now I guess I won't receive it and will have to purchase a phone somewhere else.

            Cell C will never ever see me as client again.

            Device only order missing

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              • Cell C's response · Dec 01, 2020

                Hi Ren van Heerden

                Thank you for reaching out to Cell C.

                We have received your query regarding an online purchase.

                Our team will investigate and contact you with feedback.

                ^NZ

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved               Cell C — Claim for a nokia 5 that is broken or

              I've never seen such a hustle to claim after being such a loyal customer for such a long time. I have two contracts with cell c and 3 divice contracted with c surance, I have experienced a disservice for 6 months since may 2020 between c cell repairs department and c surance between more than 40 emails and endless calls. Even the staff at cell c powerstation eyethu mall been trying to assist as begun to get frustrated. Payed the access fee requested, premium for all 3 devices are debited from my account every month and I'm still without the device I claimed for. The device was booked twice and returned to cell c powerstation eyethu mall twice, I received an email saying that the device is returned to cell c powerstation eyethu mall and I need 5o re-book it for the 3rd time since May. I just need to cancel all 3 premiums and never go back to cell c for any service, be it using their network, buying airtime or taking up contracts. I'm Rafure Joshua Thafeng... Learn from my experience.

              Claim for a nokia 5 that is broken or
              Claim for a nokia 5 that is broken or

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                • Cell C's response · Nov 26, 2020

                  Hi Joshua

                  Thank you for writing to us.

                  We have referred your query to our Support team for assistance. One of the consultants will contact you within 24 - 48 hours.

                  ^MM

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved                 Cell C — Fraudulent account

                I have am problem with CellC Someone opened account using my personal details, and I have reported the matter on the 18th of March 2020 till now I have not receive any response and my name has been placed under credit bureau, I cant do anything is about more than 90 day my case is not yet resolved, I would like CellC to speedily do the investigation because this issue is heating hard from me.

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                  • Cell C's response · Nov 25, 2020

                    Hi Sonwabo

                    Please accept our sincerest apologies for the delay in resolving your query.

                    Please send an email to [email protected] with your query and contact details, we will assist you.

                    ^MM

                  Nov 25, 2020

                  Cell C — Upgraded to the wrong package

                  On 2 October 2020 I upgraded after seeing a Friday special. I phoned the upgrade department on the Friday and...

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                  Nov 25, 2020

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved                   Cell C — Does not want to repair my device

                  Cell c puts our devices in water when at repairs My name is Kgetsepe Mkhabela, I have been a customer of...

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                  Nov 24, 2020

                  Cell C — Receiving pornographic videos through whatsapp. Both my friend and my cell numbers on my contract.

                  Although Whats App is not a cell C product, my cell C contract is the only place where both my friend and my...

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                  Nov 24, 2020

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved                   Cell C — Repairs

                  Good day Kindly attend to this gpjoh391469, am still waiting for the invoice as per sms sent on t 6/11/2020...

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                  Nov 24, 2020

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved                   Cell C — Paid up letter

                  Year 2020 from January to June I was unemployed since I had contract with cell c I couldn't be able to...

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                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved                   Cell C — Data contract

                  I have asked for over 5 months to cancel my data contract it has fallen onto death ears. I am so over this bad service from Cell C and I haven't used the contract for more than two years still paying every month. I have emailed called and went into the store for assistance but with no luck the last resort is to close my bank account where the debit order is been taken from.

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                    • Cell C's response · Nov 23, 2020

                      Hi Bonita

                      Thank you for writing to us.

                      Please send an email to [email protected] and include the cellphone number in question as well as your contact details, we will assist you.

                      ^MM

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved                     Cell C — Paid of letter

                    Cell c was not deducting on my account and o constantly called them to deduct but rhey never did whixh I have proof that I had money in my account... They handed me over after I paid of the whole amount same month and requested a paid of lettrr its been 3 months they have not given me my paid up letter.. Rather wasting my airtime making me call evryday with emepty promises.

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                      • Cell C's response · Nov 21, 2020

                        Good day Mpho93

                        Thank you for contacting Cell C.

                        We kindly ask that you email us the query, and your Cell C number/ID number and contact details to [email protected] with the Cell C/ID number in question + your contact number.

                        ^NZ

                      Nov 13, 2020

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved                       Cell C — Claim procedure - poor service

                      Good Morning. Re: CELL C claim ZC Phungula Claim number: 281926 Contract number: [protected] I have a...

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                      Nov 09, 2020

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved                       Cell C — New contract by phone is not what I asked for. Now unable to use my phone.

                      Cell C contacted me by phone, and offered an upgrade. I was reluctant to do this over the phone as it...

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