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Taco John's
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Taco John's
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104 complaints
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A
9:41 pm

Taco John's - Poor service/ bad food/ just an absolute disaster

May 15, 2022 Location: Taco Johns in Wellington Co

6:52 pm check #1688

store#2616

Placed my order online through Uber eats because I am from Illinois and i don't have a vehicle. My order total was $44.56 after the use of the app total order came out to $62. I received half the food i ordered. Items that im missing are

-bacon ranch polI $3.60 -chkn bcn gua taco $2.40 -churro $2.40 -lrg Pot Ole $1.19 upcharge because i added to make it a combo. My daughters kid meal $4.67 only thing that came was the cheese quesdilla. It was absolutely disgusting. The quesdilla was hard as a rock. We didn't receive any of our sides or drinks with our combos. Plus the food we did receive was barely editable. I called to notify them. What they offered was to put my name down for a free meal. Seriously unreal no refunds available. So i lost out on my money. Safe to say my family and I are extremely disappointed. Honestly this place shouldnt even be in business.

Desired outcome: A Full Refund $44.56 plus the tax/tips i had to pay with the uber eats app $62 total

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4:52 pm

Taco John's - Rewards

I literally spent years gathering points. Wen I heard of your new rewards program i was excited. It sounded like you would convert all of my punches...54 of them to be exact, to the new system at 100 points per punch. I open my app a collection days ago. Punches still there. I look today. It says they are all expired. This is utter crap. I love Taco Johns but I've spent a lit of money building those rewards. If I knew they were going to expire and not converting would have used them. There was such vague info on what was happening. Shame on you Taco Johns. Shame. This is not how I would expect a Company from my part of the world to react. I would have even understood if past punches were 50 points. But to simply remove them. Looks like Taco bell is now my choice.

Desired outcome: Give me back my points and let them expire in 6 months as your info had stated

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1:16 pm
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Taco John's - All the manager at 2205 n belt want to yell at me instead of asking me to do something

They make a big sense when I try to fill the daily work area they make me do dishes all the time the won’t let me work by myself they always have to inturup me when I’m work the head boss yells at me don’t yell at nobody esle my names Tekaila Williams they won’t let me do anything or work in some places they make me wonder what to do and they make a big...

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11:35 pm
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Taco John's - Wrongfully fired

I was let go tonight over Randy Duggar janela all of them sitting there saying they want to quit because I'm working there so the reason why I got fired is because they were spreading these lies they pretty much told if I was still there there quitting so I got terminated just to make other people happy because I have had differences with Randy Duggar he...

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C
5:34 pm
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Taco John's - Employees, food, price

Yes I was at Taco Bell on January 22nd and I was supposed to get a free combo meal because I downloaded the app which the lady did not ring it up at the right price ordered two bean burritos to a large potato Oles and it came to $26 and your employees are very rude and I would the food is cold and nasty it was a very bad experience and we go to if you guy...

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D
10:40 pm
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Taco John's - Quality of food and employee

They were out of beef and chicken (althought they had the fried chicken) I ordered the chicken tacos and asked what was on it. They kid taking the order not only was quiet he was also mumbling. And my husband ordered the taco salad and asked for fried chicken because that was the only meat they had. Got to the window and asked the kid what kinda sauce wa...

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J
8:12 pm

Taco John's - Missing item I ordered and rude staff

I ordered a 5 piece fried chicken and other food. I got to the window and seen the receipt price and I said something to the workers. They laughed and said it just changed prices. So I told them that their sign in the drive through atill said 4.99 instead of the 6.49 they charged me. They got the manager after I told them it was not okay to laugh at a customer and tell them it just changed. I wanted it for what the sign said. The manager came over and got rude asking what I wanted. I told them I wanted the price that is advertised. She gave me the money and said have a good night really rude and smart. I get home and didn't even get the chicken I paid for. I will never go back there again with that rude staff!

Desired outcome: I want to have my food I ordered or money back.

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Taco John's - Incorrect order

I ran to the new taco johns on 26th and dynamite in Sioux falls sd. I ordered my super nachos with no guacamole and extra nacho cheese and it came with a load of guacamole and barely any nacho cheese. I could not run back into town when I noticed it because I take care of my mom who just got out of the hospital so it was a huge waste of my time and money and the food was crap!!!

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Taco John's - Missing food and will not answer phone

Our order was missing half of it and tried to call several times and no answer they are open 24 hrs I didn't get to eat and neither did my guest that are staying with me for the holidays I am very disappointed because I also work in this type of restaurant and I don't see how u can miss so much at one time and your prices are high enough to where I paid for service I didn't receive

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Taco John's - Extra charges

I do not eat meat so I get beans in my tacos instead of beef/chicken. I am charged money to replace meat for beans. I have never been charged to substitute beans, anywhere, ever. I find that to be very ridiculous and won't be returning. I like your food but find that to be quite greedy.

I just tried to send the complaint and it told me it was too short and wouldn't get seen. So, I'm now trying to add more nonsense words to make this long enough to get some attention. This is silly.
Let's see if it works now.

Desired outcome: Not to be up charged for beans.

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10:32 pm
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Taco John's - Sanitation

1007 West 2N St Grand Island Nebraska. Went to get food, no one was wearing gloves, touching tortillas they were putting on hot plate and preparing it. They need to use sanitation when preparing food. Someone could get sick from them not wearing gloves and who knows if they were washing their hands! I did pay for food but didn't eat it…. This place needs help I will not be back to this location.

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J
3:39 pm
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Taco John's - Speed

I had ordered a Number 3 Medium with drink at 13:08 on 7/2/2022 in Newcastle Wyoming. I finally got my food at 13:25 that's almost 20 minutes waiting on my food. That isn't fast food. They said the food would be out in a few minutes. At one point no food was being called out for almost 10 minutes. It seemed like they all simply all took a breather and...

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Taco John's - Refund of my $21.62

This was by far the worst fast food experience in my life. First: 5 of 12 items were not in the bags I was given in drive through. The dining room is not open due to covid so I needed to go back through the drive through. I let the guy know through the intercom and he told me he would talk to me at the window. I waited my turn again behind 4 cars to get...

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C
12:50 pm

Taco John's - Drive thru.

Central Ave location. Billings MT. I don't usually have any trouble at Taco Johns, but the last 3 times I have been through this location they have screwed the order up. It wasn't a difficult order either. 4 breakfast burritos with bacon and sausage, 4 tater ole', 4 OJ's. They handed me 1 OJ. After pointing out the mistake she handed out the other 3 OJ's. Then she handed the bag out and I drive off, only to find we were missing all 4 orders of ole's. When we ate the burritos they were all missing the sausage which I got charged for.

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1:10 pm

Taco John's - Service

I'm super disappointed in TJs! Went in on Monday and ordered a $10 lunch that costed me $31! The cashier was having trouble with the credit card machine and kept running my card. After several phone calls with TJs the manager told me if the money was not returned by Friday to come into the store. Friday rolls around abc I was not refunded my money. I go to TJs and the door has a sign that says drive through only. I called the store 15 times before they answered and the manager said we talked about it and it's not our problem! Unfortunately it's not about the money, just keep it! Its about your super unprofessional crappy customer service!

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12:31 pm
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Taco John's - Night manager is very rude.

Jasmine Riter is always incredibly rude when I go through my local taco john's. She does not ever have a friendly attitude and makes me feel like an inconvenience for even going through the drive through. She does everything without a smile and barely says anything. I've heard her being rude to other customers and employees. She is incredibly immature. When...

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12:47 pm
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Taco John's - Rude employees

Went through taco John's line. Took extremely long to receive our food. Through window employees were standing around and gossiping. Nacho cheese was ordered, repeated back, and charged, but not placed in to go bag. Had to go back around and wait in line behind 6 cars because inner lobby is closed. Employees were rude when asked for the forgotten nacho...

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4:54 pm
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Taco John's - Mexi rolls

It ad that mexi rolls are going away Those things are fire awesome snack Please please please Keep them

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S
10:03 am
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Taco John's - Leadership

The manager at the madison sd tj's awful. She has been heard saying that it's her job to work as little as possible. She has them work up to 11 hour shifts. Because she doesn't want to work. She is rude and uncaring for her employees. She is hardly ever at work. Can't keep employees. Has shown prejudice toward her employees. I believe she should be investigated. People should be treated with respect, and she has none!

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H
3:22 pm
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Taco John's - lady running drive thru took a drink out of our cup

My family went to the drive thru on 10th ave in great falls around 12:40 pm. My Dr. Pepper was stale or watered down so I asked for a new one or a different drink. The woman running the drive thru pulled a new small cup, poured new Dr. Pepper into it, turned her back and took a drink, then GAVE IT TO MY HUSBAND and told him to try it! We recieved no hot...

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