Having problems with Captain D's?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Captain D's reviews first appeared on Complaints Board on Oct 1, 2008. The latest review Customer service was posted on Aug 2, 2021. The latest complaint service was resolved on Mar 12, 2020. Captain D's has an average consumer rating of 2 stars from 407 reviews. Captain D's has resolved 60 complaints.

Captain D's Customer Service Contacts

624 Grassmere Park Drive, Suite 30
Nashville, Georgia
United States - 37211

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Captain D's Customer Service. Initial Captain D's complaints should be directed to their team directly. You can find contact details for Captain D's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Captain D's. Discuss the issues you have had with Captain D's and work with their customer service team to find a resolution.

Captain D's Complaints & Reviews, Page 2

Feb 04, 2021

Captain D's — Product and service

When placing and order on 2-3-2021 I had to repeat my order several times because the employees had a...

Jan 22, 2021

Captain D's — Not wearing masks

While ordering our food in Bossier City LA we noticed two employees with their masks just wrapped around...

Jan 08, 2021

Captain D's — Poor quality of food & employees being rude, no customer service

On Jan.7, 2021 @ 8:30 pm. Captain d's in McMinnville, T.N. My husband & I placed a To-go order for...

Captain D'sIncorrect dinner on take out order.

I had an order for dine in and an order for takeout. Take out order was incorrect, I called but waiter there wanted me to come back to store on other side of town. So I told him I would not do that. I have been please with Captain's service but this is the second time this has happened. I think they should check the dinners better, in the future. I am a loyal customer of Captain D's.

Incorrect dinner on take out order.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Dec 24, 2020

    Captain D's — My food order was wrong

    I was in your Gastonia North Carolina store on yesterday December 23rd and I ordered a fish sandwich with...

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free
    Dec 22, 2020

    Captain D's — My food and the manager Roxanne

    Me and my brother mom went to Captain D's on Sunday December 20, 2020 and we both did separate order...

    Dec 17, 2020

    Captain D's 3553 — Customer service

    When placing my order Valencia had no patience and was not nice at all. When we got to window she was not any...

    Dec 09, 2020

    Captain D's — Lobster sandwich

    I was at the Jasper Alabama location today for lunch and the picture of the lobster sandwich looked really...

    Oct 18, 2020

    Captain D's — General manager

    This is my child 12th grade year and she is already failing two classes due to being word from 10am until...

    Oct 06, 2020

    Captain D's — A worker

    So I went through drive thru today at 1:02 and kenya's ha was in drive thru her attitude was so bad so...

    Sep 25, 2020

    Captain D's — Service

    Service: I ordered food on wednesday night sept 25 2020 when I got home the order wasn't right. I called...

    Sep 24, 2020

    Captain Ds — Service / attitude

    Two nights ago, I went through the drive-thru at above-referenced Captain Ds around 7:00pm. I ordered a...

    Sep 14, 2020

    Captain D's — Food

    Captain D's at 1219 E Broad Ave, North Carolina Check Number 659 September 14, 2020, 01:02 PM Ordered...

    Aug 28, 2020

    Captain D's — Proper hand washing

    While waiting for my order to be prepped in the drive they. At store#3643 order #0136 by david guest #255...

    Aug 24, 2020

    Captain D's — Food

    I ordered a 10pc. Meal for my family and a 4pc. Meal for an elderly neighbor. I have never seen fish with...

    Aug 23, 2020

    Captain D's — Dining room closed

    This restaurant has been open for pick up but now I have to sit in the drive thru to pick up my Uber eat...

    Jul 09, 2020

    Captain D's — Manager is racially harassing my daughter

    My daughter is being racially harassed at this location by a Manager, Kimberly Raymer. Ms. Raymer created a...

    May 14, 2020

    Captain D's — Billing

    I called in a order to pickup food in smyrna, tn but the order went to antioch, tn location I paid for the...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Captain D'sservice

    every time I come here it takes over 25 or more minutes to get my food. this time they said they could not find me and when I went up to ask about my food the lady said oh yeah we could not find u so my food was cold and I ordered at 6:40 and didn't get my food until 7:10 after it was just sitting where everyone germ was around. they didn't even care to try and fix it

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • Captain D's's response · Mar 13, 2020

        Hello, Thank you for contacting Captain D's. Can you send your complaint with contact information to https://contact.captainds.com and someone from our management team will reach out to you?

      Mar 11, 2020

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Captain D's — Service

      While placing order your rushed & cut off asked to pull around. Once you pull around you cant place the rest...

      IN THE NEWS

      Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
      A consumer site aimed at exposing unethical companies and business practices.
      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
      You'll definitely get some directions on how customer service can best solve your problem.
      Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.