Captain D's
reviews and complaints

When I say this is the WORST CAPTAIN D’s experience that I have ever had in my life ! I came to this place on April 15, 2023 around 3:20ish and I came through the drive thru with my family… when I checked my food the first time, my broccoli was ice cold to touch. So I went back in there and asked nicely for a remake.. they did! I came back out side and started to eat my kids meal fish and broccoli and noticed the fish did not look right, like either been sitting long or wasn’t cooked…. Either way I wanted a return at this point. I went back in there and this only “white lady that was working in there with a blue shirt “manager or lead” approach me with the upmost disrespectful attitude and I was actually nice the whole time. She proceeded to say that I cannot return my item without a receipt. I told her that I literally just came through the drive-thru and I just want my money back at this point because the food does not look right. She said no she can’t without a receipt. I said ok, well I need a district manager number. She said I got another manager here I can talk to (that wasn’t what I asked for) that manager came up short older very small lady (actually sweet because she helped me the first time) she was trying to get things rolling with my return. Something happen with her going to the back and back up to me but another very sweet lady with dreads and a guy with a orange shirt came And up and helped me get my money back (which I got now) however I am sending in this complaint for the white lady and the black lady that was working the drive thru around this time (which she was a black lady mid-age heavy set) they both were very rude and I want something done about that. Maybe both should work in the back and not with customers. The black lady was actually talking very bad about another person that was in the drive thru.. VERY DISRESPECTFUL AND DISAPPOINTING… this area has to do better…

I was at Captain D's in sylacauga al yesterday with my family for Easter and it was lunch time they were not busy at all but my complaint is about a manager black lady with short hair red and black well all we heard while we wass w eating was nothing but cussing the n word the f word and the food was great the service was great other than that my kids had to hear all that cussing from that manager who was on her phone she had pink headphones in so I don't feel it's right coming to a restaurant and have to hear all that. And to be disrespectful on her phone

Place an online order when I showed up still had to wait over 40 min just to be told they haven't started my order so i complained that they serving others before me so the cook can out and argued with me I told him to go make my order he then told me well now you have to cancel online and to leave also other staffers we're arguing with me and laffed at me

Today March 25, about 6:30 pm, I went to Captain D's on 3911 Victory Boulevard Portsmouth Virginia to the drive thru. I was at the drive thur intercom about 5 to 7 minutes and no one came on. I said hello, and asked if the intercom was working. Some one came, on and it was very static. Then I heard the person tell me to come to the window. I had not placed my order so I proceeded to the window. ( thinking that the intercom system must be down), and I have to place my order at the window. Well I waited in line for about 15 to 20 minutes before I finally get to the window. I drive up and the girl at the window get ready to hand me a drink. I reply and tell her I have not placed my order yet. She then tells me that she cannot take orders at the window. I told her you told me back at the intercom to come to the window. She says she is sorry and I could not order at the window. She apparently thought it was funny. I did not see any thing funny about this. She apologized and told me I could come inside and place my order. I was upset then. I feel like she was not paying attention to what she was doing and it was not good customer service.

I do not plan to visit Captain D's in the future. I will not recommend it to friends or family. She should have made the exception for the customer. She did not realize she did not take my order until I told her. I had waited quit a while and that was enough.

My daughter started working almost a month ago and hasn’t been paid. No one has researched or gotten back with her. The GM Kelly is extremely rude to her staff and curses them out. Mainly because they are minors and the parents aren't allowed to speak to managment. My other child was told that she's almost grown(which she is not). My child has also been asked to work while off of the clock and told that her time will be manually put in on another day. All types of laws are being broken. I need answers because Kelly's boss doesn't care and only supports Kelly.

To day wife and I wanted seafood and since your store just opened again you were chosen. Plus it is right in front of her Kroger she works at.

Well it was good and service plus lady that served us. With 11 years of fast food work after the Marines. I felt proud of your company Service, A-Store - A.

I ordered 30 pc of just shrimp to take home, wife got a DLX SFD PLR!

SHE GOT TWO LOBSTER ROLLS. I myself wanted three of the lobster rolls that were on the picture front door. We felt good with all till got home. Sat down at table and I wanted to scream a word I do not say! In stead called the store!

Some woman said she was the manager and filled our orders and we got what we ordered In one of the worse tone ever. There was a white manager and black manager well we had the black manager on phone.

There was suppose to be three rolls inside something. What ever she said in something did not have. Must have talked about someone Elsa order.

For sure she will let people at her store how we were treated by a manager.

She, s worked there 19 years and I retired from Kroger will be glad to pass it on to all our friends. Hope you get better and more training for managers

Hi I would like to file a complaint against a woman name destiny who works for captian ds she is sexual harassing my husband every time he comes to order food sheput her number 850-291-4154 in his bag why is this happening its harassment and your franchise will be hearing from my lawyer we are pressing harassment charges and you will no longer get business from me or my husband at this location longest destiny works for you

I ate at your store on Hixson Pk. HIXSON Tennessee. On

3/7/23.

I ordered a plain bake potato

I was charged for a loaded one

I am not paying 3.48 for a plain bake potato. Especially when it was only 1.99

I tried to explain to the associate. But he said it was A_la_ Carter. I dined in..

So unless my potato is free my next visit I will no longer b a customer.

(Captain D's store 3165 Order # 0105) (Guest # 045) Long story short.. My Catfish plates (23.98) was not as advertise like menu, the 3 piece plates were 3 very small catfish (almost like 1 hole fish cut into 3 piece) and the 2 sides was small portion as well.. I also had 2ea 4PC chick tenders (19.98 (chicken tenders was ok size but side fries, okra was just as small as my catfish plates. total bill was 53.83.. But I was totally disappointed in my meals.. Only thing that was good was was the young girl that took my order (Nykia) That said what can we do to make this right.. My long john silver portion few weeks ago, you would have to put both of these plates together to make 1 of theirs. Please advise on how you can make this right. Phillip

I visit Captain ds store number 3518 every Tuesday and Wednesday and on Tuesday I get my food in a very timely manner fresh and just perfect but on Wednesday I'm always waiting either 9 minutes or 14 minutes for food. I don't know if you have different people there but if you do whoever is there on Tuesday needs to be there every day. My macaroni and cheese be brown, and my rice be brown and hard. I spend too much money for my food to look old on wednesday.

We just visited the captain d's in Milton Florida... I have always enjoyed the food at other locations... The food was good... I'm telling you that you need to go to this store immediately for the condition of the ceiling tiles & black mold all over the exhaust ducts.

Once you have visited the restaurant you will automatically ask yourself why nothing has been done. Captain D's has always been a respectable family restaurant... you have MISSED THE MARK at this location... I'm sure for $1500.00 you can get this health issue fixed!