bad food/customer service
The employees were very rude. They acted as if they were irritated bc I asked them to do my gift card I just spent money on manually. They made me pay using my cash. So I spent a total of 35 dollars trying to eat at captain D'S.. they did not make me feel welcomed. I waited over 20 mins. They didn't give me forks. My shrimp was not cooked fully. I'm sorry. I usually don't complain like this but this is unacceptable
Read full complaintfood and service
I visited this location 10/30/19 @ 12:15-12:20 pm. Order # 17, guest # 37. I used the drive thru and was helped by a woman named Deonne. She was polite while taking my order. I stated I wanted the fish fry sampler, but I didn;'t see it on the board like it was the previous week. I described what was in the sampler and that it was $6.49. She wasn't sure at...
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senior discount
On Sunday October 13th I went into the Crestview Captain D's to buy my 84yr old mother lunch. My mother is on hospice and is unable to leave home so I asked if I could take picture of the senior menu. I took a picture and texted it to her and she texted me back what she wanted. When I ordered, they told me I could not get her senior discount since she...
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manager very rude to employee
I called in an order to the Gardendale location. I spoke with a young lady named Robin. She was so nice & professional. After I placed my order & she told me it would be ready in 15 minutes. Then, the manager interrupted her, & was VERY rude & unprofessional. She stated that they could not take any call in orders, for the first two weeks. She said I would...
Read full complaintstore was closed at 9:20 when they advertise to be closed at 10
my daughter was refused service at the Captain D's on Ashley Phosphate Road in North Charleston South Carolina at 9:20 in the evening the store is advertised to close at 10 p.m. I called ask the lady if they were open she told me yes and then I asked her why they refuse service to my daughter and she said because they're actually closed because she does not have anyone to help make the food. She was very rude I asked for the corporate phone number she put me on hold for 18 minutes until I hung up. This place really sucks the service is the pits and I don't think that anyone can get any more rude than the manager that answered the phone. I will be giving a rating about the store if there was a zero that's what I would rate them but I will be writing them a one because they suck!?
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customer service
10-9-19 I was dining in and the cashier, Charlene Williams, was very rude. I ordered the grilled tilapia meal. When she asked me what 2 sides I wanted I first said side salad and she abruptly stated very loudly "nope mmm hmmm we don't have salads". So I asked her why and stated "because they haven't been unloaded from the truck". I did continue my order.
The complaint has been investigated and resolved to the customer's satisfaction.
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chicken meal
I ordered a 4 piece chicken dinner with slaw french fries. I had it delivered to my home and when I received my chicken was so hard and dry it was a non-edible I only got about eight french fries, I took my hush puppies look like somebody had taken a bite out of them. I called the store spoke to the manager and his attitude was horrible he didn't act like you cared never apologized. If I was manager of a restaurant and somebody called me and complained and said that my food look like it's been eaten I believe I can do more than just say we'll come by anytime and tell them you talked to me and get you another meal. I don't want another male I'll never eat there again I want my money back with my delivery charge and tip this four piece chicken dinner was $22 and it wasn't worth $2 if this is the kind of businesses you allowed to operate I'm surprised you still have any stores open
I did not do the above response
I'm posting this response on social media and see how your customers feel about how you talk to them
By the way I do not appreciate you calling me a liar! Sorry food sorry management just plain sorry
The complaint has been investigated and resolved to the customer's satisfaction.
Also the manager said that this is fifth time i claimed the same thing. I guess I am going to have to try this elsewhere. Okay I admit that I lied.
my manager
The manager at the captain Ds i work at on sharon amity Rd is very unprofessional, my manager lets her 3 year old granddaughter walk around the kitchen when food is out and prepared and lets her around the cash registers. My manager also has a former employee written on the schedule just so she can keep her from getting unemployment. My Manager talks to...
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no gift cards received yet
Kevin : Still have not received the gift certificates you were going to mail me last Tuesday.
Walt Bodine, 1959 Split Rail Court, Marietta, GA 30068
[protected] email: [protected]@mindspring.com
Otherwise, food is very good, espec the lobster bisque,
the crab dishes and 4 piece dinner. all at Holcomb store.Help is excellent, espec the tea refill lady.
The complaint has been investigated and resolved to the customer's satisfaction.
appearance and service
Decided to try again after about a 7 month break from my last experience. Should have suspected something when I went in, the lady in the drive thru was getting a refund. Waited almost 25 minutes and asked where our food was, was told "I don't know" and "do you want a refund?" There were 3 people behind us also getting refunds. I know they were short...
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Employees
Just left the Caption Ds in Porter Texas. We ordered our food got our condiments and sat down. The girl delivers our food to the guests that were after us. The lady at table reached across table and grabs the corn out of the plate that should have been mine. Then says oh this isn't our food. Then throws corn back in plate as man is putting hushpuppy back...
Read full complaint and 1 commentcoleslaw bad
I bought a fish tenders meal. The slaw tasted sour. I could not eat it. Could not risk food poisoning. Fish and fries were ok, however the slaw completed the meal. Therefore I feel like I wasted money. Did not feel like driving back. I had not been to this particular Captain D's for some time because the last time I bought something there I took it back...
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service
I visit the drive thru at this location at least once a week. It doesn't matter if the store is busy or not, it never fails...I have a 20-30 minute wait to get my food. The servers are not clean and their hair is hanging over the food. I have complained many times that they need extra help and the servers agree with me. I am not sure how to cure thi...
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very poor customer service
I am quite new to this area & I had the worst experience with this captain d's at the main street trussville al location last night the manager (seima) that had blonde twist was soooo disrespectful and talking so abruptly to a customer that was in front of me to were I didn't even want to no longer order! The lady was waiting on her food for almost 30 min...
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service
I'm went To location 3624 on my lunch break, in which I only get 30 minutes. I ordered a 5 box order number0148 in drive Thur! I get met god drive back. To work and see that I had a hair in my food box. So I drive back to the store an ask for and refund cause now my lunch is over. A young lady comes to the window and I tell he what my issue was so she took...
Read full complaintfood service and customer service
I visited this location on 09/04/2019 and made a 4piece fish order only. The cost of the order was $9.89 wich I was ok with. But upon receiving my order I discovered that my order was literally soaked in grease and was not fully cooked. So I just asked if I could return that order and substitute chickn instead.As it turned out the chicken was worse off than...
Read full complaintcashier
I've been a customer a long time, My home was purchased in 1999, I've seen employee's come and go, employee's I've encountered always have been polite, was courtesy, & showed customer satisfaction. I understand as a human we have our days, my purchase was giving to another, then to myself which I was directly behind, my drink was incorrect the employee caught a attitude because I paid for a large not a small and I ask for no ice which wasn't corrected more ice was added to my drink, my change was drop to the ground, no apologies, she just looked at me and closed the window, I pulled my car out, got out of my car to pick up my change. The next day 09/01/2019 I didn't want to return but I did to have the same rude employee wait on me again, I was told she would be with me, I waited 7mins for my order to be taken, 5mins at the window i can understand if there where customers I was the only person outside & no one was inside, the employee was busy texting on her phone eating fries. She has NO customer service at ALL. She's extremely rude!
tartar sauce
I enjoy capt d's fish. I like to get the three piece fish with 4 tarter sauce1. Well now I understand there bottom line is so thin, that I have to pay for more than two tarter sauces. I thought maybe it was an over zealous employee the first time. So today I gave the laurinburg unit another chance. Sure enough, I have to pay for more tarter sauce. First, I don't pay extra for half filled plastic containers that is supposed to be about 1 oz. Second, I just came from Frankfurt Germany. I didn't pay for tarter sauce there either. As I said, i like my fish, laurinburg would have been convienent for me to enjoy and continue to eat fish. But now, I'll switch to something else. Anything but laurinburg nc capt d's.
Customer service is horrible. They now have mostly Mexicans working there now. They are very demanding and think they own the business. Capture D”s suck. They don’t give enough tarter sauce for the amount of fish you order. They only put about 4 tablespoons of tarter sauce in the small containers and halfway fill them up. I got a 3 piece meal and they said they were only allowed to give 2 because it was their policy. I don’t believe that. I will not go back. No one should. I’m going to report them to Fox 4 News! They need to be exploited! Maybe they will change! Every should exploit them on social media!
deluxe seafood platter
Ordered deluxe seafood platter for a total of 12.16. They left 1 side off order when I asked about other side the manager had a frown and threw the side onto plate. Also shrimp, stuffed crab and fish were a little too dark for my liking. Did not want to offend and have manager do something to my food. It is bad when you pay your money for your food and a manager acts the way that she did . I guess store number is 354879. I will not patronize this Capt. D's again. You do not treat paying customers that way. I will let family and friends know about this store too.
store 3331
I ordered a southern tender meal. When I received the order. My fish was not done. I politely asked could they remake and they did. But, when I received the remake order the fish was still not done. So, I asked the manager. He said his name was Shannon. He wore braces. He told me he was not going to remake the order again. I asked why. He had a very nasty...
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