debit card payment
When I submitted my card for payment the cashier seem to hold it longer than necessary and they were blocking my view to the register I moved forward after they finally gave my card back and saw The cashier fiddling with his phone he didn't take it out of his pocket so it must have been on the counter all the time this made me think that it was possible...
Read full complaint1 15 piece butterfly shrimp dinner & 1 white fish dinner
I went through the Drive thru approximately at 9:15pm. The customer service was good, but my food was mediocre. The fries were lukewarm and hard, and there were only about 10. I only received a table spoon of coleslaw which I was able to get about 3 bites. The fish was good, but the shrimp was mediocre as well. I would like to receive coupons to replace the...
number of issues.
Upon entering location-No greeting-No smile-Order taker asks whadda want?
Smelled of cigarette smoke.
No hair net-no gloves-hair all over her face (This was the person who filled the order)
Tried to order 2 Captain's platters-had no crab cakes-offered no subs or replacement
Ordered two sweet teas-Very, very watered down-made clerk aware but no offer to switch beverages.
While waiting for order at least 3 different employees were outside smoking. One girl sitting on curb smoking.
This was order #0076 at 14:47
I am a Rewards Club Member #031602 and will never visit this location again! I do like Captain Ds, especially the Franklin, NC location.
ps-The tea was so bad that we stopped at Macdonalds for some decent tea.
My name is John Holladay and I can be reached at [protected]
I have always had good experiences with Captain Ds. This location is NOT up to your standards.
the cook
Captain D's area director has been contacted waiting on reply... Today, the COOK got the original order wrong, no problem they fixed it. the cashier gave me free cole slaw cause it took so long to correct the first order.. I brought the cole slaw back immediately it was HOT not warm not cool not cold but HOT. No problem they gave me another immediately...
Read full complaintunsanitary actions.
My name is Jackie Wms. I was a customer at your above location today around 5:30 p.m. Upon walking in the restaurant, I noticed a young lady with an infant baby, sitting in a car seat on the end counter where you would normally pick up your food. Immediately thinking that she along with the employees should know that was not sanitary. A B/F employee...
Read full complaintbad food/customer service
The employees were very rude. They acted as if they were irritated bc I asked them to do my gift card I just spent money on manually. They made me pay using my cash. So I spent a total of 35 dollars trying to eat at captain D'S.. they did not make me feel welcomed. I waited over 20 mins. They didn't give me forks. My shrimp was not cooked fully. I'm sorry. I usually don't complain like this but this is unacceptable
Read full complaintfood and service
I visited this location 10/30/19 @ 12:15-12:20 pm. Order # 17, guest # 37. I used the drive thru and was helped by a woman named Deonne. She was polite while taking my order. I stated I wanted the fish fry sampler, but I didn;'t see it on the board like it was the previous week. I described what was in the sampler and that it was $6.49. She wasn't sure at...
Replied
senior discount
On Sunday October 13th I went into the Crestview Captain D's to buy my 84yr old mother lunch. My mother is on hospice and is unable to leave home so I asked if I could take picture of the senior menu. I took a picture and texted it to her and she texted me back what she wanted. When I ordered, they told me I could not get her senior discount since she...
Replied
manager very rude to employee
I called in an order to the Gardendale location. I spoke with a young lady named Robin. She was so nice & professional. After I placed my order & she told me it would be ready in 15 minutes. Then, the manager interrupted her, & was VERY rude & unprofessional. She stated that they could not take any call in orders, for the first two weeks. She said I would...
Read full complaintstore was closed at 9:20 when they advertise to be closed at 10
my daughter was refused service at the Captain D's on Ashley Phosphate Road in North Charleston South Carolina at 9:20 in the evening the store is advertised to close at 10 p.m. I called ask the lady if they were open she told me yes and then I asked her why they refuse service to my daughter and she said because they're actually closed because she does not have anyone to help make the food. She was very rude I asked for the corporate phone number she put me on hold for 18 minutes until I hung up. This place really sucks the service is the pits and I don't think that anyone can get any more rude than the manager that answered the phone. I will be giving a rating about the store if there was a zero that's what I would rate them but I will be writing them a one because they suck!?
Replied
customer service
10-9-19 I was dining in and the cashier, Charlene Williams, was very rude. I ordered the grilled tilapia meal. When she asked me what 2 sides I wanted I first said side salad and she abruptly stated very loudly "nope mmm hmmm we don't have salads". So I asked her why and stated "because they haven't been unloaded from the truck". I did continue my order.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
chicken meal
I ordered a 4 piece chicken dinner with slaw french fries. I had it delivered to my home and when I received my chicken was so hard and dry it was a non-edible I only got about eight french fries, I took my hush puppies look like somebody had taken a bite out of them. I called the store spoke to the manager and his attitude was horrible he didn't act like you cared never apologized. If I was manager of a restaurant and somebody called me and complained and said that my food look like it's been eaten I believe I can do more than just say we'll come by anytime and tell them you talked to me and get you another meal. I don't want another male I'll never eat there again I want my money back with my delivery charge and tip this four piece chicken dinner was $22 and it wasn't worth $2 if this is the kind of businesses you allowed to operate I'm surprised you still have any stores open
I did not do the above response
I'm posting this response on social media and see how your customers feel about how you talk to them
By the way I do not appreciate you calling me a liar! Sorry food sorry management just plain sorry
The complaint has been investigated and resolved to the customer's satisfaction.
Also the manager said that this is fifth time i claimed the same thing. I guess I am going to have to try this elsewhere. Okay I admit that I lied.
my manager
The manager at the captain Ds i work at on sharon amity Rd is very unprofessional, my manager lets her 3 year old granddaughter walk around the kitchen when food is out and prepared and lets her around the cash registers. My manager also has a former employee written on the schedule just so she can keep her from getting unemployment. My Manager talks to...
Read full complaint
Replied
no gift cards received yet
Kevin : Still have not received the gift certificates you were going to mail me last Tuesday.
Walt Bodine, 1959 Split Rail Court, Marietta, GA 30068
[protected] email: [protected]@mindspring.com
Otherwise, food is very good, espec the lobster bisque,
the crab dishes and 4 piece dinner. all at Holcomb store.Help is excellent, espec the tea refill lady.
The complaint has been investigated and resolved to the customer's satisfaction.
appearance and service
Decided to try again after about a 7 month break from my last experience. Should have suspected something when I went in, the lady in the drive thru was getting a refund. Waited almost 25 minutes and asked where our food was, was told "I don't know" and "do you want a refund?" There were 3 people behind us also getting refunds. I know they were short...
Read full complaint
Replied
Employees
Just left the Caption Ds in Porter Texas. We ordered our food got our condiments and sat down. The girl delivers our food to the guests that were after us. The lady at table reached across table and grabs the corn out of the plate that should have been mine. Then says oh this isn't our food. Then throws corn back in plate as man is putting hushpuppy back...
Read full complaint and 1 commentcoleslaw bad
I bought a fish tenders meal. The slaw tasted sour. I could not eat it. Could not risk food poisoning. Fish and fries were ok, however the slaw completed the meal. Therefore I feel like I wasted money. Did not feel like driving back. I had not been to this particular Captain D's for some time because the last time I bought something there I took it back...
Read full complaint
Replied
service
I visit the drive thru at this location at least once a week. It doesn't matter if the store is busy or not, it never fails...I have a 20-30 minute wait to get my food. The servers are not clean and their hair is hanging over the food. I have complained many times that they need extra help and the servers agree with me. I am not sure how to cure thi...
Read full complaint
Replied
very poor customer service
I am quite new to this area & I had the worst experience with this captain d's at the main street trussville al location last night the manager (seima) that had blonde twist was soooo disrespectful and talking so abruptly to a customer that was in front of me to were I didn't even want to no longer order! The lady was waiting on her food for almost 30 min...
Read full complaint
Replied
service
I'm went To location 3624 on my lunch break, in which I only get 30 minutes. I ordered a 5 box order number0148 in drive Thur! I get met god drive back. To work and see that I had a hair in my food box. So I drive back to the store an ask for and refund cause now my lunch is over. A young lady comes to the window and I tell he what my issue was so she took...
Read full complaintAbout Captain D's
Most discussed complaints
bad serviceRecent comments about Captain D's company
Open food safety / health hazard, poor training!
Taco Bell
2487 reviews
Huddle House
318 reviews
Taco John's
160 reviews
Little Caesar Enterprises / LittleCaesars.com
25 reviews
Panera Bread
1525 reviews