Proper hand washing
While waiting for my order to be prepped in the drive they. At store#3643 order #0136 by david guest #255. The young lady who seemed to be a trainee, called for assistance from another coworker. The coworker was engaged in conversation with bleached blonde slender girl and her manager who was in a royal blue polo shirt, standing in the threshold of the...
Read full complaintFood
I ordered a 10pc. Meal for my family and a 4pc. Meal for an elderly neighbor. I have never seen fish with nasty black specs on it ever from a restaurant. Do they ever change the grease. I tried removing some of it but could not. For over $24 for family meal and over $9 for 4pc. This is ridiculous. I would like a refund or vouchers for free meals at another store.
Dining room closed
This restaurant has been open for pick up but now I have to sit in the drive thru to pick up my Uber eats order for my customer. It is taking a long time and I will start declining these like I do for Popeyes Why all of a sudden do they lock the front door with NO signage on the door at all to tell you that you cannot enter?? I'm at the Columbus MS Alabama Street location
Read full complaintManager is racially harassing my daughter
My daughter is being racially harassed at this location by a Manager, Kimberly Raymer. Ms. Raymer created a fake text message stating that my daughter quit her job and now my daughter who just graduate, just turned 18 and trying to work is not working anymore. When I called Ms. Raymer to question the text message she hung up in my face, and this is a...
Read full complaintBilling
I called in a order to pickup food in smyrna, tn but the order went to antioch, tn location I paid for the order and I used the number on the order to cancel and the lady said they don't cancel orders The date was 05-11-2020, order no was 37538 the number to cancel was [protected] the lady was rude btw. The adress was 2705 murfreesboro rd antioch, tn...
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service
every time I come here it takes over 25 or more minutes to get my food. this time they said they could not find me and when I went up to ask about my food the lady said oh yeah we could not find u so my food was cold and I ordered at 6:40 and didn't get my food until 7:10 after it was just sitting where everyone germ was around. they didn't even care to try and fix it
The complaint has been investigated and resolved to the customer's satisfaction.
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Service
While placing order your rushed & cut off asked to pull around. Once you pull around you cant place the rest of your order because they dont take orders at window .. once at the window your asked to pull down then you have to wait hours for them to bring out your food that is soggy & not hot.. this restaurant need some TLC & to teach the workers manners !!
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Captain D's Rewards Program
It has been days since I started calling Captain D's telephone numbers. I have been unsuccessful in reaching a human being reference my problems with Captain D's Rewards Program. The only person I have reached has been the operator who transfers me to a voice mail. This morning I left a message for Gloria Reardon; no one will return my call. Is this the way Captain D's do business. I can be reached at [protected]; please call me.
The complaint has been investigated and resolved to the customer's satisfaction.
tartar sauce on giant fish sandwich
My husband and I are long time fans of giant fish sandwiches. Yesterday he came home brought 2 Giant fish sandwich meals we ate them delicious both noticed allot of tarter on both sandwiches . Later that evening we both became sick to our stomachs belching up tarter sauce before bedtime I was so sick I felt I'd vomit. We both firmly believe that tarter...
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5.99sampler meal
I went to your store in Hopkinsville, KY on Fort Campbell Blvd last night and the food was terrible. The freshest thing were the hush puppies. Everything else was so old and tough that I will never return to your restaurants again an I I will tell everyone I know how bad the food was. On the positive side the customer service was wonderful. Please reply.
The complaint has been investigated and resolved to the customer's satisfaction.
captain d’s
I went into the restaurant today round lunch time and the young lady was cursing so lord that everyone in lobby was looking the she walk to the back and we could still hear her it was another young lady up there taken orders she was trying hard to get everyone other I didn't catch there name but she had a gray shirt on never had no bad experience at this location
customer service
As soon as I ordered my food I was instantly pulled up from the drive-thru window. I had to wait about 10 mins to receive my food. I was not told the wait would be that long. Also there were no cars behind me in the line either. So I do not understand why I was pulled up to begin with. They were not busy at all and someone should tell you the wait time before making customers pull away from the window.
Read full complaintfood and the worker
When I got to captain d's it took bout 30 min total to get our food when we got to the window she was steeling trying to figure out exactly what we wanted and even had one drink wrong we asked if they still had pickles as a condiment and she was very rude about it well once we got the food the crab cakes was not done the fish was not done nor was the shrimp and the fries was hard and no salt at all was on any of the food it's awful well we also ordered lobster rolls to get them back and the lobster was not even in the bun this restaurant needs major help
the service.
I pulled into the parking lot at 7:12, I left the parking lot at 7:48. 23 minute wait before I even places my order, & the rest of that time spent at the window waiting for my food. The "battered fish" wasn't battered, & looked like fish strips. The hushpuppies were squishy and dropped grease. The fish had been cooked hrs before. I can tell because I've...
Read full complaintservice complaint
12/19/19 Arrived at Captain D's and parking lot was empty, I was wondering why when all the restaurants around was full but continued inside anyways. Inside the only customer was one of the workers boyfriend or spouse sitting at the table and in between ordering my food and waiting on it to come out she would approach the man and was all over him in front...
debit card payment
When I submitted my card for payment the cashier seem to hold it longer than necessary and they were blocking my view to the register I moved forward after they finally gave my card back and saw The cashier fiddling with his phone he didn't take it out of his pocket so it must have been on the counter all the time this made me think that it was possible...
Read full complaint1 15 piece butterfly shrimp dinner & 1 white fish dinner
I went through the Drive thru approximately at 9:15pm. The customer service was good, but my food was mediocre. The fries were lukewarm and hard, and there were only about 10. I only received a table spoon of coleslaw which I was able to get about 3 bites. The fish was good, but the shrimp was mediocre as well. I would like to receive coupons to replace the...
number of issues.
Upon entering location-No greeting-No smile-Order taker asks whadda want?
Smelled of cigarette smoke.
No hair net-no gloves-hair all over her face (This was the person who filled the order)
Tried to order 2 Captain's platters-had no crab cakes-offered no subs or replacement
Ordered two sweet teas-Very, very watered down-made clerk aware but no offer to switch beverages.
While waiting for order at least 3 different employees were outside smoking. One girl sitting on curb smoking.
This was order #0076 at 14:47
I am a Rewards Club Member #031602 and will never visit this location again! I do like Captain Ds, especially the Franklin, NC location.
ps-The tea was so bad that we stopped at Macdonalds for some decent tea.
My name is John Holladay and I can be reached at [protected]
I have always had good experiences with Captain Ds. This location is NOT up to your standards.
the cook
Captain D's area director has been contacted waiting on reply... Today, the COOK got the original order wrong, no problem they fixed it. the cashier gave me free cole slaw cause it took so long to correct the first order.. I brought the cole slaw back immediately it was HOT not warm not cool not cold but HOT. No problem they gave me another immediately...
Read full complaintunsanitary actions.
My name is Jackie Wms. I was a customer at your above location today around 5:30 p.m. Upon walking in the restaurant, I noticed a young lady with an infant baby, sitting in a car seat on the end counter where you would normally pick up your food. Immediately thinking that she along with the employees should know that was not sanitary. A B/F employee...
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