Just left the Caption Ds in Porter Texas. We ordered our food got our condiments and sat down. The girl delivers our food to the guests that were after us. The lady at table reached across table and grabs the corn out of the plate that should have been mine. Then says oh this isn't our food. Then throws corn back in plate as man is putting hushpuppy back. The girl then brings the food to our table. I said I'm not eating food those people touched. The girl got mad threw the plate of food in window. As I stand there the cook pushes it back out... Never removed it out of window and the girl tries to give it to me again. I told her I wanted a refund. She sat it on counter and said I can only refund for both plates. Gave her my husband's food back and she said he touched it we can't take it back.. So we are out $23 and still no dinner. Asked to speak to the manager. The girl walks in the back comes back out and says their isn't a manager here. Then walks off.
The complaint has been investigated and resolved to the customer's satisfaction.
Just left Captain D’s here in Porter, Texas with 2 four piece fish dinners. Got home 5 minutes later and sat down to eat the fish. It was cold, texture like cotton not flaky, and didn’t taste like fresh fish. After living here in Porter for 35 years this is my worst experience with Captain D’s. Obviously the fish had been fryed several hours ago, sat under a heat lamp, and sold to the first sucker to show up at the drive thru! Cross this place off my list to eat. Used to always serve hot fresh fish but I guess customer service is dead and gone!🥺