Canadian Tire

Greetings customer service,
I Daniel Martin a retired senior with 38 yrs work experience with Employment and Immigration Canada and subsequently Correctional Services Canada. I walked into your store 270 at 1519 Regent Ave. Winnipeg Manitoba R2C 4M4 at about 1.30 pm this afternoon. I was there for the purpose of asking for a refund on a pair Altra Industrial mens size 9 boots I purchased over the summer. This was my third visit for that said pair of boots that was and remains defective. They replaced my original boots because the upper heal part came apart from the rest of the boot. I purchased the industrial boot as part of my motorcycle attire. They are advertised as an industrial boot although my motorcycle activity cannot be considered as an industrial activity. Therefore through normal wear that boot should have lasted several years. I came by this fall for the same problem with the back of the boot coming apart. They again replaced the boots which did the same thing a month later. But because of COVID I waited until today to return the boots and possibly negotiate for a trade of equal value.
I went directly to customer service where the young lady behind the counter told me it was over the 90 days allowed under the warranty.
I tried to explain that they were defective and even if the warranty had expired that Canadian Tire would make it right. Or at least that is what I thought of what good customer service was all about. To my surprise the young lady called one of the assistant managers on duty. I wasn't ready for what happened next. Another lady shows up I presumed the she was the assistant mgr. as she did not greet me or identified who she was. A bit perplexing for a senior citizen who dealt with the public for many years. She was certainly brisk about the whole encounter. Had a short chat with the customer service person and directed her attention towards me and said expired warrantee can't help you. I said that is it to which she replied in the affirmative. I than asked if I could speak with the mgr. of the store. After much deliberation with the assistant mgr. and the service clerk they indicated the Mgr was not in the store. At that instance I asked to speak to whoever was in charge of the store. I waited for what seemed like 15 mins or so. When some other lady showed up. I presumed she was the manager although she did not introduce herself or talked to me directly. The three of them were discussing the matter for several minutes before coming back to the counter and announcing they couldn't help me further. I think they picked up on my displeasure as I packed my boots back and proceeded to leave the store. What I found more appalling is the the fact I was treated like a criminal. Like I was trying to steal something. They watched my wife and I while we were about to leave in this extremely cold weather. I said to my wife I gives me a funny feeling the way they are looking at us. It was like we were criminals trying to take advantage of the system. All I wanted was an acknowledgment of my complaint of a faulty product. That is all. Thank you for your consideration in advance..
Yours Truly,
Daniel Martin
445 Aulneau St
Winnipeg, MB
R2H2V1

I ordered the last paper whites bulbs from Dunville ON store online.
24 hours later cancelled without a reason.

It was available and paid for. Therefore they need to fulfil my order.
Canadian Fire huge company. They would be able to supply my request.

Can't help feeling staff pinched it then cancelled my order.

This is not right cancelling me when the order was fulfilled.

I have purchased several airbeds and majority of them have been defective. Have thrown a lot of money away on substandard low-quality items at Canadian Tire. Not to mention, poorly communicating with customers and been just plump rude. I advise anyone do not purchase airbeds from canadian tire as they are not good quality and are defective and have leaks before you are even able to rest on them. A patch kit or repair kit is not the answer all the time after you have wasted so much of your hard earned money. Why would you want to get an exchange for the same low quality airbed. You can 't get a refund for hygienic reason I completely understand that. But, the manufacturer should be contacted to be told of their substandard airbed so that other consumers who purchase them won't go through the same disappointment that I have had. Shouldn't be allowed to sell them if they are that poor quality and consumers deserve quality and quality customer service at best. *don't buy them* not worth the time or the money... A disappointed customer

On December 24 2019 I came in to purchase a product at Canadian Tire and had to deal with an employee who was very rude, when I asked for his name of course he wouldn't give it (plus he wore no name tag - his picture is attached for being the WORST employee in the building)

When I called for the manager Joe Pereira and explained to him what was going one "he was even worse - very racist manager that should be hired"

Schocks bought april 19, 2020. Leaking today with 09;30 appointment. They have the shocks in stock and it is 11;00 and my vehicle has been sitting up on the hoist since 0:915. No one is working on it. Canadian Tire Beacon Hill Calgary

Bought this cordless self propelled lawnmower serial #CTN0680245, product # 060-2142-6 in mid summer of 2015, at Canadian Tire in Terrebonne Québec, for close to 500$. To function it needs a 24V 20Ah lead and acid battery.

I found out that these type of batteries are high maintenance and fragile. they don't keep their charge. Even if 2 batteries came with the lawnmower, one of them failed in 2016, this June, the other battery was not charging enough power to cut grass.

Shopping for replacement battery, I learned that they are discontinued. I phone Yardwork customer service / no help ans same with Canadian Tire who does not provide any alternative for this lawnmower.

The lawnmower itself is in very good working condition and was expecting a 10 to 15 lifetime of usage with replacing batteries every 5 to 7 years as I take care of equipment and cautious about spending.

Now I want an alternative to this discontinued battery, be it a lithium battery or a DC conversion kit or a credit representing 50 to 60% of the original value of the lawnmower.
Thank you
Bibiane
[protected]@gmail.com