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Jiffy Lube Customer Service Phone, Email, Contacts

Jiffy Lube
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1.9 1 Review 134 Complaints
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Jiffy Lube Reviews 135

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G
10:53 pm EST

Jiffy Lube @41 and 12 ave Hialeah, outstanding team, thank you Onaidy for the extra mile!!

I want to thank the team at Jiffy Lube in Hialeah on 41st and 12th Ave who were very helpful today, especially the girl who helped me. Onaidy is her name. I came to this place because a light came on in my car and since I don't know nothing about cars, I was very nervous, she greeted me and patiently explained to me what my car had and although she only pressed a button and the light went off, she told the guys to take it in to check the tire pressure and they refilled the fluids and They didn't charge me anything for this.

I will definitely return and recommend this place 100%!

Recommendation: I will definitely return and recommend this place 100%!!

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Jiffy Lube Complaints 134

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2:20 pm EST
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Jiffy Lube Tune-up

My daughters' 2014 Equinox received new spark plugs at the 1753 store in Davie, FL on 12/1/22. The car had lows miles accrued until she returned home to Wisconsin in November 2023. Upon arrival, she complained of loss of power in the vehicle. I took the car to Powers Tire and Auto in Manitowoc, WI and they discovered that one of the plus had not been torqued correctly leading to its' destruction and that of the ignition coil for that cylinder. This was repaired for $134.82 and the engine now runs fine. BUT - the plug was missing its' anvil and the only place it could have gone was into the cylinder. HOPEFULLY it was shot out the exhaust valve. I contacted the store in Davie and the manager stated that since the repair was over 1 year old, he could do nothing. I submit: because of faulty maintenance, the engine on this vehicle could have suffered major damage. We have retained the spark plug and ignition coil should you need them. The phone number for Powers Tire is [protected]

Claimed loss: $134.82

Desired outcome: Remittance

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7:30 pm EST
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My mother took my car for a oil change. told her the belt needed replaced. But it didn't. Jiffylube put the new belt on. She drove car home. Next day mother takes daughte to work. Never made it. My mother heard a loud bang, the belt popped off. She was able to pull over to the side of the road. She called me, so I went and picked up her and my daughter up...

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3:07 pm EST
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Jiffy Lube Oil change with poor filter install caused severe oil leak

On June 14, 2023, My son took our car to the Jiffy Lube in Matteson, Illinois.

A complete oil change was done. While driving the car in August, the Check engine light came on and the car began making noise. The car was parked and towed to a Ford dealership. All the engine oil had leaked out due to a poor filter install. More than 3 months of back and forth Emails have not been helpful, and as of today, the District Manager informed me the " warranty " department had denied my claim. The Ford dealership confirmed the reason for the leak; that the filter was installed incorrectly.

Desired outcome: Replace the ruined engine without further delay.

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Is Jiffy Lube Legit?

Jiffy Lube earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Jiffy Lube to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, Jiffy Lube is known for their high standards and safety. If you're thinking about dealing with Jiffy Lube, it's wise to check how they handle complaints.

We found clear and detailed contact information for Jiffy Lube. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Jiffy Lube has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Jiffylube.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Jiffylube.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

The Jiffy Lube website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Jiffy Lube and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Jiffy Lube's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 1 complaints were resolved.
  • Jiffy Lube protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Jiffy Lube. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:36 am EST
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On 9-27-23 I took my 2008 GMC Truck to the Loveland Colorado Jiffy Lube on West Eisenhower. I have had this Jiffy Lube change my oil for the last 4-5 years. After the work was done i picked up my truck and continued my workday. When I got home and parked my truck I went in my house for about an hour. When I returned to my truck there was a Hugh puddle of...

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10:38 pm EST
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On 10/18/2023 I dropped my wife's Mercedes Benz GLK 350 off to get an oil change. The oil change was completed invoice number [protected]. I drove the vehicle home with no issue, over the next few days we began to notice oil but didn't think it was from our car never having any mechanical issues in the past. However, when we were having the headlights changed...

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4:23 pm EDT
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Jiffy Lube Rude and unprofessional service at Jiffy Lube 4800 S 1804 E SLC.

On 10/18/23 Jiffy Lube did a full synthetic oil change on my Mercedes. When I questioned Hunter V about the $150 price even with my $20 coupon he stated it was because the car was a Mercedes and if I continued to complain he would charge me more. When I asked if the lubricant used in my car was different from what they would put in a Chevy for full synthetic he gave no response. I had asked for my battery to be checked per their sign of free battery checks and he responded that he couldn't do it because battery not under hood when it absolutely is. He really developed an attitude and didn't like me telling him that I had been going to the J-L location on 4500 S in Holladay for 12 years with this car and never paid more than $115 with no coupons and was never told I had to pay more because my car was a Mercedes.

Desired outcome: The young man should not be dealing with the public. He was really bad!

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7:33 pm EDT
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On 06Oct2023 at roughly 6:30pm, I took my 2007 Nissan Sentra to Jiffy Lube, #171, in Griffith, Indiana. When I pulled up, the worker came outside and asked if he could assist me. I asked for an oil change only. The worker asked that I pop my hood outside of the garage area (in which I did). The worker then asked if I would step out of the vehicle and asked...

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1:46 pm EDT
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I recently went to Jiffy Lube in Maryland 10602 Reisterstown Rd, Owings Mills, MD 21117. I went in for a oil change on 9/13/23 and the next day on 9/14/23, my engine blew. My truck was 5 years old, less then 100. 000 miles and I have never had any issues before going to this establishment. When I called after the engine light came on I was told to bring it...

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3:19 pm EDT
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I was pulling to jiffy lube to get an oil change today thursday 9/14/2023 around 1230 noon I asked the employee do you take on line coupons he acted like he did not want to tell me. About it thin. He was rude how he told me how I had to wait to get an oil change he was the black guy with long dreads doing oil changes around 1230 noon golden valley jiffy...

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4:59 pm EDT
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I came in for a camshaft and knocking sensor and was told it was fixed the mechanic also said he was going to change my oil for me. I ended up taking the car off the lot and the sensors came back on a hour later. In less than 24 hours the car then was not turning on at all I had to call a tow truck to get my vehicle back to the jiffy lube it was supposedly...

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3:44 pm EDT
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Jiffy Lube Broken skid plate due to improper installation

Date of service 09-03-23 , 1:29 pm

invoice : [protected]

Jeffy Lube #2772

I stopped by Jeffy Lube at Sepulveda & Westchester, right across from IHOP in Culver City. Their telephone number is [protected]. They provided me with an estimate of $135 just to change the oil, which was significantly higher than my usual estimate. Additionally, they informed me that my drain plug was stripped. Consequently, I decided to cancel my order and retrieved my car. I then proceeded to visit another Jeffy Lube location close to my house in Tarzana.

The address of this new location is 7568 Reseda Blvd, and I received excellent service there. They were able to fix my drain plug; however, my skid plate had been completely damaged due to incorrect installation by the previous Jeffy Lube store, and they were unable to repair it.

I would like to request a replacement for my skid plate and compensation for the hours I spent trying to resolve the issue with the damaged plate.

Desired outcome: I would like to request a replacement for my skid plate and compensation for the hours I spent trying to resolve the issue with the damaged plate.

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2:29 pm EDT

Jiffy Lube Windshield wipers

my name is Teressa Turner. I recently went to the jiffy lube in Salisbury NC. My windshield wipers were stuck on. I asked one of the technician's if they could fix it. After about an hour there, they tried to tell me it was going to be 606 dollars. to fix. they claim the part was 200 dollars and the labor was 400. I felt like they were just telling me this because I was a female. I left as I knew what they were doing but I will be getting in touch with the BBB because Jiffy Lube is discriminating because I was a woman and black.

Desired outcome: for them to be stopped

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8:33 am EDT
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My name is Teressa Turner. I live in Salisbury, N.C. I visited Jiffy Lube on Saturday due to my windshield wiper blades were stuck on. First, they told me it would be 606 dollars. They said the part would be 200 and the labor was 4000 hundred. I asked for an invoice, and he told me that he didn't have one. I feel like he just threw some random numbers out...

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11:32 am EDT
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Jiffy Lube General complaint:

The amazing 2 person staff at the Rose Hill Jiffy Lube are amazing! Manager Zara, who mentioned she prefers to go by Z was kind and patient and bustling around with both bays filled with cars and a couple others waiting to be serviced. The other tech working, Kam, was injured with one arm in a sling and a brace on the other was doing the best he could learning while not being able to do much. While I was only there to get a high milage synthetic oil top off (which was not in stock, because she couldn’t place an order for as she wasn’t yet established as the manager yet) Explaining she had only been the manager of the location for only a couple of days and then letting me know that I could go to the Redmond location behind the O’Reilly’s to get the services I needed.

Being the curious person I am, I asked what other things she couldn’t do or provide customers and if I were to write a review what I could possibly put in it. She gave me a couple things which I note below and most are my own observations and my own words. As I stop at several Jiffy locations for a oil level check and top off once a week. I get all my vehicle services that can possibly done at a Jiffy Lube.

Not knowing how managers can check if things have been reported, as a customer who rely on places like Jiffy Lube to help keep my vehicle running at its best as its almost 30 years old, I am shocked to have learned that a new manager was placed in charge of a busy location that could not do most of its noted services due to most of the equipment is broken or doesn’t work like it needs to. Meaning no transmission fluid changes, no tire rotation, no AC recharge, no actual air conditioning in the building to help keep the employees cool in the sweltering heat. Stairs that have no slip protection and are starting to come apart. Even broken bay doors. That the conditions to work in were filthy and never cleaned that she and the new hire Kam that was on his 3rd week of working (first couple days in this store being a transfer), spent 2 to 3 hours after closing deep cleaning as much as possible to make it more bearable to work in, minus the pit which has so much oil buildup it needs to be scraped up.

I asked if any surprise inspections were done before any manager was transferred to another store or promoted to new positions, and she said not that she was aware of. WOW! That is despicable. If no inspection of a manager’s store is done, then that says a lot. Upper management literally sent this sweet young woman and injured new hire into a dangerous and hazardous situation. This is an OSHA violation if I have ever seen one.

District and upper Managers clearly have no regards to the staff in this location that are struggling and clearly don’t care that they set up a newly promoted manager to fail in a deplorable store that someone else ran into the ground and clearly didn’t take care of. How can the district managers and higher senior managers allow such a negligent manager move to another store to run it into the ground? The previous manager who did the damage should be held accountable and answer for the deplorable conditions and should come back and make it right instead of making someone else fix the mess.

Before I left, she was getting yelled at by a customer in the bay for yet something else she couldn’t do because the machine for cleaning spilled oil on the engine was broken. It had an old brittle hose that ended up falling apart and became unusable that is still waiting to be replaced. While you could see that Manager Z was stressed beyond comprehension, she held it together very well and did her best. You could see on her face, she was about to break down and give into quitting.

Based on the conversation, it is quite clear that good store managers get ignored and crappy, negligent managers get what they want. Even if the simple as is for 1 more person to help with staffing or to have equipment replaced. Upper management ignores or turns a blind eye to what is going on. Upper management needs to be held accountable and investigate and do more surprise inspections to underperforming stores, low staffed stores or stores that are requesting more help.

Both Z and Kam need a raise for being placed in a deplorable and hazardous location and only the 2 of them doing a majority of all the work they need to do.

It is quite clear in my travels there are more stores in the area like this than the upper management are not aware of or if they are, they IGNORE. They have really lost touch with reality and how the Jiffy Lube workforce really is and how they are literally killing themselves working 12-16 hour days for the job.

Desired outcome: District and corporate managers need to be held accountable and actually start investigating their stores to ensure they are up to standard and in working order and in compliance with all codes and not hazardous unhealthy work conditions.

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4:58 pm EDT
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On 7/13/23 at 3PM I visited the W Tropicana location in Las Vegas location. The staff was courteous and service relatively quick for being busy. Unfortunately, 3 blocks after leaving my check engine light came on and smoke was billowing out of both tailpipes. I pulled over and waited for assistance. A family friend who is a mechanic said there was no...

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4:48 pm EDT
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I needed a oil chage today so I searched an oil change place that might be open today Saturday, I only had today to get it done I was leaving town again early on Monday for work out of town. Jiffy Lube web site as well as the phone message stated that no appointment needed and it is first come first serve. I went to the Spanish Fork Jiffy Lube and pulled...

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11:16 pm EDT
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I went to Jiffy Lube in Idabel Ok Store #4191 Invoice number [protected] Work Order #29 and spent 68.33 at 2:53 pm on 7/5/2023 for an oil change on my 2014 Ford Explorer. I then went to a couple stores and headed home and then my "Low Oil Pressure Light" came on and I called them4:53 pm they told me to come back, so I turned around and went back. I was never...

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3:25 pm EDT
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My husband took our 2006 Kia Optima car to this place here in Boise for a "Simple Oil Change" We bring it back home, only to find that the Engine Cover to our 2006 Kia Optima had been Stolen and not replaced with the simple Oil Change. When trying to contact Jiffy Lube about this, they said that they replaced it and accused us of trying to create a...

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8:50 pm EDT
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I would like to start off that I have gone to Jiffy Lube for its fast and convenient service. As being a former GM Certified Tech and being in the industry for 20 years I enjoy the services and convenance that Jiffy Lube offers. I went to Jiffy Lube in Easton, Md 21601 with my daughter on 5/13/23 to get her 2006 Chevy Equinox serviced and tires rotated. I...

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4:18 pm EDT
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Redding ca Hartnell location. I drove up. No one there, men walked up From back lot. Man asked me what I wanted, told him an oil change and that I have fleet with car advise and Instacart. he. Quoted over $90and Brushed me off and said ya it will discount inside. Once inside he was blunt and rude couldn’t find my name, found my husbands. I said no, my...

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Overview of Jiffy Lube complaint handling

Jiffy Lube reviews first appeared on Complaints Board on Jan 16, 2007. The latest review Tune-up was posted on Feb 14, 2024. The latest complaint Transmission damage was resolved on Feb 13, 2023. Jiffy Lube has an average consumer rating of 2 stars from 135 reviews. Jiffy Lube has resolved 28 complaints.
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  1. Jiffy Lube Contacts

  2. Jiffy Lube phone numbers
    +1 (800) 344-6933
    +1 (800) 344-6933
    Click up if you have successfully reached Jiffy Lube by calling +1 (800) 344-6933 phone number 0 0 users reported that they have successfully reached Jiffy Lube by calling +1 (800) 344-6933 phone number Click down if you have unsuccessfully reached Jiffy Lube by calling +1 (800) 344-6933 phone number 0 0 users reported that they have UNsuccessfully reached Jiffy Lube by calling +1 (800) 344-6933 phone number
  3. Jiffy Lube emails
  4. Jiffy Lube address
    P.O. Box 4427, Houston, Texas, 77210-4458, United States
  5. Jiffy Lube social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 15, 2024
Jiffy Lube Category
Jiffy Lube is ranked 36 among 493 companies in the Auto Parts and Repair Stores category

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