Jiffy Lube
Reviews and Complaints

They will not respond to any correspondence. I wish I could leave a -5 star. They put too much oil in my car and an additive that has caused Catalytic Converter issues and it has to be replaced. I had three different diagnostic to prove this. I have tried to contact Jiffy Lube...left message at store and this is a franchise operation so they really don't care...Mr Moore's father and son. They should because they still use the name Jiffy Lube and it gives the other stores a bad name...if they even care. Such horrible service and even more horrible customer service.

This was my first trip to Jiffy Lube and am upset they did not ask before entering my glove box compartment to check the cabin filter. People will place items that they do not want in public view in the glove box compartment, and I feel Jiffy Lube disregarded my personal space by not asking first if I wanted the cabin filter checked. I understand that they want to upsell, but customer privacy needs to come first.

If I could give zero stars, I would. Jiffy Lube’s flawed system lists an incorrect oil filter as “compatible” with my vehicle, and their refusal to take responsibility has cost me over $4,600 in repairs.

THE PROBLEM:

Their system wrongly lists an oil filter that is NOT compatible with the Ram 1500 5.7L Hemi. This incorrect filter was used in multiple oil changes, leading to severe oil pressure issues and catastrophic engine damage. The technicians followed their system, but the real failure lies with Jiffy Lube and their inaccurate parts database.

HOW JIFFY LUBE HANDLED IT:

Refused to acknowledge their mistake, even when mechanics confirmed the incorrect filter caused my engine issues. Ignored clear evidence from multiple certified mechanics proving the damage was caused by their system’s error.
Denied my claim completely, leaving me with thousands in repair bills due to THEIR negligence.

DO NOT TRUST JIFFY LUBE!

If they can't even get something as basic as an oil filter right, why would you trust them with your vehicle? Their refusal to take accountability proves that they don’t care about their customers — only profits.

SPREAD THE WORD!

I’m warning everyone: GO SOMEWHERE ELSE. I’ll be filing complaints with the Better Business Bureau, Attorney General, Federal Trade Commission, and consumer protection agencies until Jiffy Lube is held accountable for their reckless negligence.

I went to Jiffy Lube for a simple spark plug change but was told that I needed new gaskets as well, with an estimate of around $780. After the service, my car was smoking and burning oil. When I brought it back, the mechanic promised to fix it at no cost. I returned to find he was "ordering" a $500 part—which was red flag. Suspicious, I took my car to the Honda dealership and paid $400 for an inspection, only to discover that my spark plugs hadn’t been replaced and the gaskets were still leaking oil.

When I brought this up to the manager, Steve, he insisted he had given the mechanic the spark plugs. After two weeks and calls to the central office, I settled for half of what I initially paid, but only after they sent a check in the wrong name and ignored me until I threatened small claims court.

This ordeal cost me valuable time and delayed visits to a hospitalized friend, requiring me to take Ubers and public transit. My advice: skip Jiffy Lube and go to a reputable dealership or mechanic.

I want to thank the team at Jiffy Lube in Hialeah on 41st and 12th Ave who were very helpful today, especially the girl who helped me. Onaidy is her name. I came to this place because a light came on in my car and since I don't know nothing about cars, I was very nervous, she greeted me and patiently explained to me what my car had and although she only pressed a button and the light went off, she told the guys to take it in to check the tire pressure and they refilled the fluids and They didn't charge me anything for this.

I will definitely return and recommend this place 100%!

I pulled into the line to get an oil change, asked the pricing of full synthetic and a blend and stated I had a coupon and showed it on my phone. I decided in the Full synthetic that he verbally stated was a $116+- and pulled in. I then asked about some wipers blade which he said was 9.99 and 19.99, so I said I would do the 19.99 blades. He came back with a $175+- quote. I stated you just quoted $116 and $19.99. He went back to the computer and then came back with something over $140. I stated just give me the $116 oil change with the $25 off coupon. They started changing the oil and the oil tech then came out and said they can't honor the $25 coupon, only a $15. I stated then wrip it up and I get my oil changed somewhere else. He stated ha can't do that as the oil was already draining. I stated then get a manager because I had already been quoted the price. The tech was acting as if it was my fault that they weren't accepting the quote they gave me so I asked for the manager again. He came out with a lower price than quoted, I said thank you and was ready to leave and the tech said as I was rolling out that because I was rude I am never to come back and used some profanity towards me an threatened to kick my [censored].
I stopped my truck and got out and asked if he always threatens customers like that and acted as if he was wanting to fight as I'm asking him are you threatening me? He them started to pull the garage door down on me and I punched the glass and broke it. The glass is on me, but the threatening that pushed me there is on the oil tech. I have never been treated this way for an oil change.

Took my car for oil change November 2024 to Jiffy Lube #4016-F169766 14050 23 mile road Shelby twp. we always take our autos there oil filter was not tighten up all oil leaked out in our garage and other places, also they did not grease lower portion of car , grease fitting was missing and not replaced this is a older car 2009 Chrysler 300, the tires wore out, on passenger side because of not greasing it , Need compensation for this , we had to buy tires , also engine was making loud noises, this should have never happened, , we take all 3 autos for oil changes same place . [protected]@comcast.net phone [protected]

Thank you

From: Kelly Dennison
Sent: Wednesday, July 17, 2024 10:02:32 AM
To: Customer Care
Cc: 3510 Jiffy Lube Merivale - Nepean
Subject: Oil change
Hello,
I had taken my car in for an oil change on Saturday, April 20th at 1533 Merivale Road. My bill was $ 180.78.
When I went in, I was the last car for the day. I use synthetic oil, as I have a 2019 VW Jetta, which is required. On the sign inside it stated a different price. I questioned it and I was told my car took more oil, than a regular car so that’s why it was more expensive.
The young man was rude in his response and the customer service was terrible.
During the oil change in which the usually check the filters, top up tire pressure, wash the window etc, None of that was done.
Then after about a week or so the car said the oil level was low, I checked it and had to put in another quart. About 2 weeks later the same thing.
I then booked an appointment with VW, to find out why the oil kept leaking. Which cost me another $ 237.24. They said...ustomer service and the fact that the oil that was used and the improper installation of the drain plug, that I, should be compensated for this.
This took me time off work to go to VW after to check what was wrong with my car and the frustration of oil drips all over my driveway.
I have attached the bill from VW for you to see their recommendation.’
I think I should be refunded for the oil change and the VW bill as well as for an engine shampoo.
This is not acceptable. This is not what customer service is.
I have worked in the service industry for 40 years and I would never accept this lack of respect from anyone that I was a customer of. Usually the job is inspected by a manager or at least the manager would come by and check, which wasn’t done either
Please let me know, what you will do to compensate me before I move forward.
Thanks so much and have a great day!
Kelly Dennison
Account Administrator
St. Laurent Centre
1200 St. Laurent Boulevard, Box 199
T [protected]
F [protected]

My daughters' 2014 Equinox received new spark plugs at the 1753 store in Davie, FL on 12/1/22. The car had lows miles accrued until she returned home to Wisconsin in November 2023. Upon arrival, she complained of loss of power in the vehicle. I took the car to Powers Tire and Auto in Manitowoc, WI and they discovered that one of the plus had not been torqued correctly leading to its' destruction and that of the ignition coil for that cylinder. This was repaired for $134.82 and the engine now runs fine. BUT - the plug was missing its' anvil and the only place it could have gone was into the cylinder. HOPEFULLY it was shot out the exhaust valve. I contacted the store in Davie and the manager stated that since the repair was over 1 year old, he could do nothing. I submit: because of faulty maintenance, the engine on this vehicle could have suffered major damage. We have retained the spark plug and ignition coil should you need them. The phone number for Powers Tire is [protected]

My mother took my car for a oil change. told her the belt needed replaced. But it didn't. Jiffylube put the new belt on. She drove car home. Next day mother takes daughte to work. Never made it. My mother heard a loud bang, the belt popped off. She was able to pull over to the side of the road. She called me, so I went and picked up her and my daughter up. Took them home. I called a tow truck to pick me and the car up. Talked to the head mechanic. He put the belt on. there was no problem.

Next day, my mother drives the car to the bank lights come on. Belt popps of again. She called them. They towed the care to their shop. Semi fixed the vehicle. Sent my mother home with the engine light on. I asked her to call them, let them know the engine light is on. I'll stop over there once i'm off work.. So once my shift was completed. I got there. took my car in. Had it in the bay for about an hour. Brought it out front. Never said anything to me. Had me wait there for 2 hours to say. We don't know the code. Take it to the dealer. Then talk to my manager tomorrow. Thats it!

On June 14, 2023, My son took our car to the Jiffy Lube in Matteson, Illinois.

A complete oil change was done. While driving the car in August, the Check engine light came on and the car began making noise. The car was parked and towed to a Ford dealership. All the engine oil had leaked out due to a poor filter install. More than 3 months of back and forth Emails have not been helpful, and as of today, the District Manager informed me the " warranty " department had denied my claim. The Ford dealership confirmed the reason for the leak; that the filter was installed incorrectly.

On 9-27-23 I took my 2008 GMC Truck to the Loveland Colorado Jiffy Lube on West Eisenhower. I have had this Jiffy Lube change my oil for the last 4-5 years.

After the work was done i picked up my truck and continued my workday. When I got home and parked my truck I went in my house for about an hour. When I returned to my truck there was a Hugh puddle of oil under my truck. So I had no choice but go to work in another vehicle.

I then called the Loveland Jiffy Lube and was told to bring the truck in which I did. An employee checked my truck and told me the oil filter was not tightened and they put a new filter on and added oil. This employee gave me a statement on Jiffy Lube letterhead and stated the problem, what was done, and signed and dated the document.

I called and asked who owned the Jiffy Lube and was denied their name and number. They said the Assistant Manager would call me, which took 2 days. This person was rude and wanted me to bring my truck back in. Why would I let these people touch my vehicle again ?

I called their Corporate Office and was told me they would contact me. I have waited and not got a call back. So I will involve my Attorney and let him resolve it.

DO NOT DO BUSINESS WITH THE LOVELAND COLORADO JIFFY LUBE ON WEST EISENHOWER, OR ANY JIFFY LUBE. THE EMPLOYEE, S ARE NOT TRAINED AND RUDE. I HAVE SINCE SPOKE WITH NUMEROUS PEOPLE WHO HAVE HAD A SIMILAR PROBLEM WITH THIS JIFFY LUBE AND WAS IGNORED. IF YOU HAVE ANY QUESTIONS OR HAD A SIMILAR PROBLEM WITH JIFFY LUBE CONTACT ME. BOB [protected].

BECAUSE OF THEIR LACK OF TRAINING AND FAILER TO ADDRESS MY PROBLEM. I HAVE A GMC TRUCK I HAVE RIGHTIOULY MAINTAINED SITTING IN MY DRIVEWAY. THE LIFTERS RATTLE AND IT HAS 1/2 THE OIL PRESURE IT DID WHEN I TOOK IT TO THESE FOOLS!

On 10/18/23 Jiffy Lube did a full synthetic oil change on my Mercedes. When I questioned Hunter V about the $150 price even with my $20 coupon he stated it was because the car was a Mercedes and if I continued to complain he would charge me more. When I asked if the lubricant used in my car was different from what they would put in a Chevy for full synthetic he gave no response. I had asked for my battery to be checked per their sign of free battery checks and he responded that he couldn't do it because battery not under hood when it absolutely is. He really developed an attitude and didn't like me telling him that I had been going to the J-L location on 4500 S in Holladay for 12 years with this car and never paid more than $115 with no coupons and was never told I had to pay more because my car was a Mercedes.

Date of service 09-03-23 , 1:29 pm

invoice : [protected]

Jeffy Lube #2772

I stopped by Jeffy Lube at Sepulveda & Westchester, right across from IHOP in Culver City. Their telephone number is [protected]. They provided me with an estimate of $135 just to change the oil, which was significantly higher than my usual estimate. Additionally, they informed me that my drain plug was stripped. Consequently, I decided to cancel my order and retrieved my car. I then proceeded to visit another Jeffy Lube location close to my house in Tarzana.

The address of this new location is 7568 Reseda Blvd, and I received excellent service there. They were able to fix my drain plug; however, my skid plate had been completely damaged due to incorrect installation by the previous Jeffy Lube store, and they were unable to repair it.

I would like to request a replacement for my skid plate and compensation for the hours I spent trying to resolve the issue with the damaged plate.

my name is Teressa Turner. I recently went to the jiffy lube in Salisbury NC. My windshield wipers were stuck on. I asked one of the technician's if they could fix it. After about an hour there, they tried to tell me it was going to be 606 dollars. to fix. they claim the part was 200 dollars and the labor was 400. I felt like they were just telling me this because I was a female. I left as I knew what they were doing but I will be getting in touch with the BBB because Jiffy Lube is discriminating because I was a woman and black.

The amazing 2 person staff at the Rose Hill Jiffy Lube are amazing! Manager Zara, who mentioned she prefers to go by Z was kind and patient and bustling around with both bays filled with cars and a couple others waiting to be serviced. The other tech working, Kam, was injured with one arm in a sling and a brace on the other was doing the best he could learning while not being able to do much. While I was only there to get a high milage synthetic oil top off (which was not in stock, because she couldn’t place an order for as she wasn’t yet established as the manager yet) Explaining she had only been the manager of the location for only a couple of days and then letting me know that I could go to the Redmond location behind the O’Reilly’s to get the services I needed.

Being the curious person I am, I asked what other things she couldn’t do or provide customers and if I were to write a review what I could possibly put in it. She gave me a couple things which I note below and most are my own observations and my own words. As I stop at several Jiffy locations for a oil level check and top off once a week. I get all my vehicle services that can possibly done at a Jiffy Lube.

Not knowing how managers can check if things have been reported, as a customer who rely on places like Jiffy Lube to help keep my vehicle running at its best as its almost 30 years old, I am shocked to have learned that a new manager was placed in charge of a busy location that could not do most of its noted services due to most of the equipment is broken or doesn’t work like it needs to. Meaning no transmission fluid changes, no tire rotation, no AC recharge, no actual air conditioning in the building to help keep the employees cool in the sweltering heat. Stairs that have no slip protection and are starting to come apart. Even broken bay doors. That the conditions to work in were filthy and never cleaned that she and the new hire Kam that was on his 3rd week of working (first couple days in this store being a transfer), spent 2 to 3 hours after closing deep cleaning as much as possible to make it more bearable to work in, minus the pit which has so much oil buildup it needs to be scraped up.

I asked if any surprise inspections were done before any manager was transferred to another store or promoted to new positions, and she said not that she was aware of. WOW! That is despicable. If no inspection of a manager’s store is done, then that says a lot. Upper management literally sent this sweet young woman and injured new hire into a dangerous and hazardous situation. This is an OSHA violation if I have ever seen one.

District and upper Managers clearly have no regards to the staff in this location that are struggling and clearly don’t care that they set up a newly promoted manager to fail in a deplorable store that someone else ran into the ground and clearly didn’t take care of. How can the district managers and higher senior managers allow such a negligent manager move to another store to run it into the ground? The previous manager who did the damage should be held accountable and answer for the deplorable conditions and should come back and make it right instead of making someone else fix the mess.

Before I left, she was getting yelled at by a customer in the bay for yet something else she couldn’t do because the machine for cleaning spilled oil on the engine was broken. It had an old brittle hose that ended up falling apart and became unusable that is still waiting to be replaced. While you could see that Manager Z was stressed beyond comprehension, she held it together very well and did her best. You could see on her face, she was about to break down and give into quitting.

Based on the conversation, it is quite clear that good store managers get ignored and crappy, negligent managers get what they want. Even if the simple as is for 1 more person to help with staffing or to have equipment replaced. Upper management ignores or turns a blind eye to what is going on. Upper management needs to be held accountable and investigate and do more surprise inspections to underperforming stores, low staffed stores or stores that are requesting more help.

Both Z and Kam need a raise for being placed in a deplorable and hazardous location and only the 2 of them doing a majority of all the work they need to do.

It is quite clear in my travels there are more stores in the area like this than the upper management are not aware of or if they are, they IGNORE. They have really lost touch with reality and how the Jiffy Lube workforce really is and how they are literally killing themselves working 12-16 hour days for the job.