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The Pep Boys Customer Service Contacts

+1 800 737 2697 (Customer Service)
+1 888 418 2298 (Rewards Program)
+1 888 829 1420 (Rebates)
+1 888 396 8254 (Pep Boys Credit Card:)
+1 888 545 8532 (Property Management - Maintenance)
+1 800 553 5338 (Fleet Services)
+1 778 729 2855 (Bulk Sales)
3111 West Allegheny Avenue
Philadelphia, Illinois
United States - 19132
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat7:00 AM - 7:00 PM
Sun7:00 AM - 7:00 PM

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Use this comments board to leave complaints and reviews about The Pep Boys. Discuss the issues you have had with The Pep Boys and work with their customer service team to find a resolution.

The Pep Boys Complaints & Reviews

Mar 01, 2021

The Pep Boys — Customer service and safety

On March 1, 2021 at approximately 10:15 a.m. I entered the Pep Boys #1577 in Montgomery, Alabama to get my...

Feb 28, 2021

The Pep Boys — Battery exchange experience.

In the fall of 2020 I purchased a optima bjored35 battery from pep boys. February 28 2021 I went to pep boy...

Feb 25, 2021

The Pep Boys — Unprofessional customer service

I had to cancel (3) appointments that made with them was for an oil change. The first appointment that I made...

Jan 18, 2021

The Pep Boys — After market parts installed on car that needed market only parts

Pep Boys installed aftermarket parts on my car and my car can only use market parts, so the repair that they...

Jan 12, 2021

The Pep Boys — Damage to my engine financial loss occurred poor service

On 11/25/2020 I had my 2015 Jeep Cherokee in for an oil change, and a tire rotation at the Pep Boys located...

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Dec 12, 2020

The Pep Boys — Refusing service, horrible service roswell georgia

Negative five stars!!! Horrible customer service!!! I went there on rainy Saturday evening, I just...

The Pep BoysPep boys rebates

I have been a Pep Boys consumer for many years. However, in February and March of 2020, I purchased oil products with an advertisement for a $15 rebate per purchase. I have been waiting for my rebates since submission on both of those months, but have yet to receive my rebates. I have called, chatted, and e-mailed pep-boys and the blackhawk rebates with no resolution as of yet. Why does it take 9 months to process my rebates?? This is totally unsat and I will never do business with pep boys again! Still waiting for my $30 worth of rebates!

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    Dec 08, 2020

    The Pep Boys — Customer service

    On 11-13-2020, I purchased an alternator and 4 spark plugs for my car at the pepboys in Stream Walk Lane...

    The Pep BoysOrdering for pick and use of my email address

    My experience has been terrible dealing with pep boys. I had made an order online before and received message to pick up. When I arrived to the store I was told there was nothing to pick up that wasted my time. Every since then I feel I have been sent harassing emails I have unsubscribe plenary of times but you guys constantly keep sending me other customers information. I tried to give you guys business again yesterday but hat was a failure again. I will never purchase or refer anyone to pep boys due to the unorganized professionalism and poor customer service. I ask to please remove my email ([protected]@yahoo.com) from any of your data I do not want emails sent to me regarding other customers information. It seems your company is not handing customers data correctly. If you want to speak with me I can be reached at [protected].
    PLEASE REMOVE MY EMAIL FROM YOUR SENDING LIST!

    Ordering for pick and use of my email address
    Ordering for pick and use of my email address
    Ordering for pick and use of my email address

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      The Pep BoysShop fee of $35. And what is an outside purchase on a starter

      Why put a starter in a wilson reman starter if pepboys don't stock them. Now I see the reason for outside purchase$264.64. Also car was at shop at 8;30 am didn't get inside till 1 & ten mins later there calling telling me it needs2 tie rod ends, qs tie rod, wheel alignment. Anyway it took 2 hours to do starter and then car was put outside 3;30. No one called to say its done I called at 5 and was then told its done. Thats funny cause on 10/29 the car had a complete going over at my main garage, they didn't say anything about tie rods, and ive been dealing with them for 14 years. Also how I know when car was in &out there is a camera that records 360 degrees with time stamp. I seen the guy pull it into bay and back out when done and sat with no call for 2 hours. Something so simple as a starter rem.&repl to take 8 hours is ridiculus. They should stop trying to up sell. I would never send anyone to pepboys not even my enemy

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        Oct 29, 2020

        The Pep Boys — Oil change

        Took my vehicle in for a simple oil change. Man called me to tell me one of my Run Flat tires wa...

        Sep 21, 2020

        Pep Boys — Services not performed after they stated to have performed services

        On 9/21/20 I took my car in for an oil change, tire rotation and inspection. I was called by joseph c. And he...

        May 14, 2020

        The Pep Boys — Brake pads $50 off coupon never applied to the total!

        I first called store #1496 4400 South Semoran Blvd Orlando, FL 32822 and spoke to the manager Louis Virzi. I...

        Feb 02, 2020

        The Pep Boys — over pricing for parts and labor

        I went to service my car at the Hazlet, Nj Pep Boys store # 55 and was excessively overcharged for service...

        Jan 28, 2020

        The Pep Boys — overcharged

        Start to finish just an awful experience was the point of making an appointment at 1 o'clock if your car...

        Jan 21, 2020

        Pep Boys Hackensack — repair/service

        Pep Boys 65 Court St Hackensack, NJ Absolutely HORRIBLE service. Went there on a Thursday morning for some...

        Jan 13, 2020

        The Pep Boys — customer service

        I walk in the the pep boys store 120 at 1029 E Altamonte Dr Altamonte Springs, FL 32701 to get an oil change...

        Jan 10, 2020

        The Pep Boys — my manager changed my schedual without notifying me of the changes and rude to the employee's

        I was scedual to be of on 1/12/2020 but when I got home I took a look at my schedule on the app on my phone...

        Dec 09, 2019

        The Pep Boys — tires

        Misleading tire sales I had made an online purchase for 4 tires at the store in front of clerk. Order...

        Dec 07, 2019

        The Pep Boys — diagnostic and repair estimate

        On 11/9/2019, I stopped into the Waterbury, CT location to have a "check engine light" diagnosed due to a...

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