The Pep Boys

I was charged and additional 29.99 for service/part that I was never aware of and did not authorize but in order for me to get my car back I had to pay it. I already know they mechanic and manager will get together to lie and say one overheard the other tell me, but it is a complete lie. I was told the service came with the package but the website does not fully disclose that information for the $99 package. I was lied to and my car was not aligned causing me to almost kill myself. They gave me the option to have my car towed to another PB, and they tried to scam me out of controls arms, that I just had replaced a couple of weeks ago. My car is not fixed nor will they call me and explain what is happening and when i call, all I get is attitude. I hate them with a passion and I will absolutely never in my life use them again. They lie to women and think we are completely stupid. I was lied to and extorted.

Moreno Valley, California Apt 1:00 O'clock August 25,2023 Drop vehicle off at 1:00 p.m. appointment time I had to call the service department around 4:25 p.m. I was told there were two other vehicles ahead of my vehicle because my vehicle had not been seen or inspected yet! I was told to break mechanic will be leaving at 5:00 p.m. so I left my vehicle overnight... When I specifically brought my vehicle in for the appointment I specifically said I just wanted a brake job nothing else! Despite all the things that were wrong with my vehicle I was told about them but all I wanted was a break job.! I probably won't be able to pick my vehicle up to around 4:25 the very next day which is Saturday I'll let you know what happens after that!

11/9/23: took my vehicle into Pep Boys to have suspension work done; upon inspection, it was determined that the vehicle needed a CV Axle.

2/11/24 (on or about): the transmission went out on the vehicle; it was towed to Pep Boys at approx. 10:00am (CST); After further inspection by Pep Boys, they referred me to AAmco Transmissions in Indianhead Park, IL. The vehicle was left w/AAmco to await for further inspection.

2/12/24: AAmco did their inspection, which determined the wrong axle was installed on the passenger side by Pep Boys. The axle that was installed was for an "AWD" instead of an "FWD" -- which AAmco determined to be the cause of the damage to the transmission. The car was not drivable at this point.

Pep Boys location: 6247 S. LaGrange Rd; Hodgkins, IL60525

My name is Mr. Pedro Lewis I'm regular customer at the Zelda Road location. I took my car there today for an oil change, I asked the young man for a standard oil change because my car burn Synthetic oil that why I requested the Standard oil. The young man reply was "your car uses Synthetic oil and that all I have, and we don't use Standard oil. This young man was very rude and untruthful because I have purchase standard from that location. I understand that change staff member, but I promise I will never visit that location again. If I have any more with any other Pep Boys location i close my account with your company. Thanks,

Mr. Pedro Lewis

I took my 2013 Hyundai Elantra in to Pep Boys in Austin Tx for a wheel bearing estimate in September of last year, when they gave me my estimate and the front desk clerk Meghan gave me my keys and told me have a nice day smiling. I didn't think anything of it since I've gotten estimates at other car shops before, so I proceeded to get on the busy I 35 freeway, after entering the highway shortly after coming off the entrance ramp and I'm up to about 65 mph, my car hood comes flying up and crashes against my windshield shattering it sending glass flying into my eyes face arms and lap. Now I can't see the road ahead of me so I begin immediately pulling over, and run into busted tire debris and trample over it damaging my suspension components. Meanwhile I have been talking with a 3rd party claims adjuster for pep boys at a company named Corvel, and now my car finally gave out after waiting this time, and sent me crashing into a concrete barrier, which I could have easily died. I am seeking compensation still for the damages they created to my car short and long term, as well as reimbursement for my medical bills still please. This has been a tragic situation ever since the first incident caused by the Austin location Pep Boys on Lamar and I'm still seeking payment for theses damages. My name is Brandon Lawson and my phone number is [protected]. Please contact me anytime for this urgent issue. Thanks.

The check engine light came on, I took it to Pep Boys on 11/21/23 to see what the problem was. They diagnosed the problem as an emission problem. They did what was needed and charged me $197.75. (Service Work Order 2135462 at Mall of Georgia Pep Boys #1064). The check engine light came back on 11/27/23, I called, they said bring it back. I returned the vehicle 11/29/23, this time they said they couldn't fix the problem? My complaint is if they found it couldn't be repaired by them the second time why wasn't that information given to me the first visit when I was charged $197.75. Either the engine diagnostic wasn't done correctly the first time, or they knew that the problem would return because the second diagnostic said it couldn't be repaired as I was told today.

Ray Venturi

[protected]

[protected]@gmail.com

A week or so ago I went into the Pep Boys in Audubon NJ. The undercarriage guard on my car broke and was flapping when I was driving. This happened a few months back and the mechanic zip tied it to my car and I was on my way. When I went back a week or so ago, Neil stated that he could look at it and he said it was 34.99. I said no because I was confused as to why I was being charged when I wasn't charged last time.

Neil stated that "we do not give out free service". I explained that I didn't ask that and that I was wondering why there was a charge. I had no issue paying, I was simply asking why. If I was told that it was a mistake on their part and that it is a chargeable service, I would have been fine with it. Then, I asked to speak to Neil's supervisor and his response was "I run this store; I am the boss". So, I asked to speak to his supervisor again and he refused to give me a name. Then I asked for a regional managers name and information and Neil said that there was no regional manager.

I went to my car, and I called the customer service number and filed a complaint. The store called after I filed a complaint and I was told that they would look at it. So, I went in and waited. The mechanic said that I would need a new guard. He took it off and I went home and spoke to my husband about it. He was unhappy at the way I was spoken to and what was said to me. So, he dealt with the store since Neil upset me so much prior.

My husband called a few days later and we were told that the part would be in either Thursday or Friday (the week of 11/5-11/11)

11/10 was Friday and still no call. So, we called and the young lady that answered was extremely rude and said that to have this part installed, I would need to pay OVER 300.00 in labor.

I was able to get a hold of an assistant manager and spoke to Joe. He is and was very helpful! He apologized and said he would take care of me...and he did. He got the part for me and didn't charge me because of all the issues I had before.

My husband went up on Saturday (11/11/2023) and got my car taken care of. About an hour later, Neil called my phone and asked me when I was going to resolve my outstanding bill. I was confused. Neil then started asking me question after question without giving me a chance to respond. He claimed he didn't know what was happening. I ended the call with Neil because he was extremely accusatory. He had not spoken to Joe about what Joe did to help me out. He was aggressive with his tone.

I called the store and spoke to Joe, and he handled it.

I do not think Neil should be running that store. He needs to learn how to speak to customers and how to handle customers. He also needs to learn communication skills. When he called me about the bill, he upset me yet again. He was really very rude towards me.

Joe should be store manager. He is sweet, Kind, and knows how to talk to customers. and honestly, the ONLY reason why I would consider returning to pep boys for my car to be serviced.

I can be reached at [protected]

Dear Sir or Madam,

I would like to submit a complaint reference to a Pep Boy employee who refused to give me his name and said, While I was trying to explain my vehicle situation and coordinate to drop off my vehicle, I informed this individual I'm at a hotel. I needed to coordinate for a tow truck and contact my brother-in-law to see if he was home ...this individual put me on hold without saying just a second and came back on the phone and said come tomorrow at 9 a.m. because the General Manager you spoke to is not here...as I trying to explain to him and ask, please stop cutting me off when I'm trying to explain to you details. Then he said, "Why did you swell up on me? I'm trying to help you, and he hung up on me..." (Black American) refused to give me his name; the address is 140 S. Stephane Street Henderson, Nevada. Ph: 702.383.9988. He started to raise his voice and was very unprofessional and threatening. I called again, and he hung up on me...I called and spoke to the tech and told him my displeasure with the individual's unprofessional behavior. This incident should be reported to the highest level of Pep Boys management and potentially to the Better Business Bureau for this individual, as I told him I am a disabled veteran, not from Las Vegas. I'm from Atlanta, paying thousands of dollars trying to get my vehicle timing belt replaced, and I need to schedule my vehicle. Still, the individual refused to schedule my appointment and hung up on me.

I had called about a month ago and spoke to the General Manager. Mr. Mike Harden, in reference to my Audi, and this individual refused to give me his name.

I have been a Pep Boys customer for over forty years, and I have never experienced such unprofessionalism in reference to customer service. This individual does not professionally represent the Pep Boys organization and should be terminated for his unprofessional demeanor. You can look up the call between him and me at [protected] dated 11/6/2023 around 12 p.m.

The purpose of my complaint is to prevent other customers from receiving the unprofessionalism of this individual.

Thank you,

Kind Regards,

Mr. Almeida

[protected]

Bringing y car in for oil changes, tires and front end alignment, I am told all fluids are checked. I bring my car in for a check on the transmission, pay for diagnostic and 2200. The say it us a battery. 2 days later bring back in and they say oh sorry we don't know, might want to bring to aamco. I have it towed and low and behold yes it was transmission, service manager tells me send the invoice and thier insurance will take care of the 7k rebuilt transmission. Now they won't answer, return calls or emails