Kwik Kar

Oil change was previously done by your service center on Beltline, Mesquite TX

Took it to Toyota dealer on the next oil change, they found the oil plug and the oil pan plug holes were stripped. Need to replace the oil pan

This service center has been changing oil on this car previously for serveral times

Jacob Simon

[protected]

jacob.[protected]@gmail.com

I was asked to bring my 2015 Range Rover Envouge to re-complete timing on engine once performed on my vehicle earlier in September. The engine light did not go off after the first visit so I arranged to bring it back on 10/13/2023 before business and was kept until 10/20/23 and return for after hours pickup at 6:20pm or so. But the part missing is on the passenger side of the vehicle and was not noticed until the next morning as being missing. I was not in the vehicle as my wife went to work at 6:00am on 10/21/2023 in the car to ask what happened to it and what the next step should be for a resolve and was told they were not liable for this loss. Pleasesee the photos and tell me how this part became dislodged from my vehicle?

I spent 500 bucks and 4 days messing with these people and my a \ c is working worse . they keep trying to rip me off because I'm disabled . I've had some medical problems I use a walker but I'm not taking any more crap off of kwik kar I'm taking action against your 11th st crew I warned them I would they messed with the wrong car see u in court u thieves

1. On Saturday 18th March around 2pm, i took my car to Kwik Kar on 1888 Esters Road, Irving.

2. The mechanic told me that the serpentine belt is faulty and that i needed a replacement .

3. I was given a bill of $545..ish to replace the belt and oil change, i agreed.

4. About 2hrs later, the mechanic told me that a bolt got broken in the engine and needed to be fixed.

5. He said it will be an additional charge of $2880.

6. i told him to return the car to the state it was so i could take it to another shop to get a second opinion. He said the car is NOT-DRIVABLE.

7. I have been using this car for delivery and nothing happened except for the serpentine belt.

8. i went back to see the manager on Tuesday, he lied that the mechanic told me about the bolt before he started working on it.

9. How can a bolt get broken and i was able to drive it to the store/shop?

Went for an oil change which should have been around 130 to 150, ended up being 305. After being told oil change only. Told them get out of my truck, left the glove box hanging open items laying on the floor and changed the cabin filter after i said not too..had the bill up to over 500 got it back doqn 305..still way to much for an oil change after repeatedly saying oil change only. The the guy behind the counter was laughing and nodding like he had no idea what i was saying. Like there was a language barrier.

On 3/6, as I was pulling out of my alley, my truck stop. I could not get it started so I had it towed to Kwik Kar at 6614 Preston Rd. I told the Mgr that I need to know why it would not start. He told me they would do diagnostics and get back with me. He called me and told me it would take $549.15 to get it running listing out several things it needed: Canister Puge Valve, Vent Valve, Throttle Position Sensor etc. I said ok, fix it if that is what it took to get it running. When I got to the shop, he then told me the truth after the fact. He said your car would not start because it was out of gas. I told him if I had known that, I would not have had him add all of the extras. He said they were needed because my check engine light was on and I would never be able to get the truck inspected. I demanded a refund, but he refused. Realizing I need to try a different option I got in the truck and left, immediately the check engine light came on. That was the very thing he said he fixed. I took it back and the light is still on, so he manipulated me to pay $549.15 in repairs that had no impact on my truck.

On January 26, 2023

I went to Kwik Kar

500 East Main Crowley, TX 76036

For a coolant flush

February 17, 2023 engine light came on. My husband checked under the hood said the Coolant was real low. He added coolant & drove it back into the garage the Engine light went off immediately. The coolant was supposed to be flush 23 days ago. Something is wrong with that picture?

February 18, 2023. I called Kwik Kar asked to speak to a manager. He was not in, talk to one of the men there. I told him about the Engine light coming on, the coolant being very low & date Coolant Flush was done. He said if I had anymore problems come bye.

February 21, 2023

I took my car to the dealership had a Oil change. Service advisor. Told me that I needed a Ccolant flush. I told him I had one done on January 26, 2023. He said it looks dirty looks like it has not been done. I told him where I had it done that he said they could call him and he would talk to them about it.

I went home & got my receipt from Kwik Kar and went over there spoke to another man. He claims they did it. He gave me a piece of paper & said to write down my name & number for the manager, maybe they would do a reflush?

February 22, 2023

Call to speak to the manager he wasn’t in again.

February 23, 2023

My husband was off so we both went back to kwik Kar finally spoke to the manager. I asked him if he got any messages he said no. I have other stores I have to be checking on. Open up the hood he said it look fine. Didn’t really look at anything or offer. No apology didn’t offer a reflush nothing! Manager and all the workers, just gathered around giving us a stare down. We closed the hood on the left.

On 11/11/2022 brought a 2015 VW Jetta in for scheduled oil change.
Car came with in no low oil pressure light on.
Kwik Kar #8146 located at 1200 14th street Plano Texas
KK performed the oil change on 11/11/22
Oil light came on following oil change

Vehicle computer date and time stamped the fault code for date 11/11/22. Same day and following the oil change.
While performing the problem analysis discovered that during the oil change the oil filter adapter had been broken during the service and the filter was re installed without it. The adapter regulates oil pressure.
Kwik Kar gave the customer the car back with low oil pressure light on not even disclosing to the customer the damage issue caused by KK.

Customer returned immediately explaining the low oil pressure light was on. The employee (knowing what he did) told the customer that the oil pressure sensor was faulty and replaced it for a charge of $219.95. This failed to fix the problem. Kwik Kar sent the customer on their way to drive a car with low oil pressure. This woulod have eventually caused the motor to seize.
HPH shop oil pressure analysis performed: Oil Pressure showed 2 lbs at idle. Engine damage is believed to have taken place at this low pressure.

After diagnosis, HPH repaired the damage caused by KK.
Multiple attempts have been made to get reimbursed by KK. Charles and Mason managers have never responded to the in person meeting and 6 phone calls made in attempt to resolve.

I don’t usually go to this location for my services but today it was convenient so I stopped by at 04:00pm and they close at 05:00 and I was asked what kind of service I needed guy #1 says “ oil change” I said I need Brake pads and the gentleman told guy #2 that was listening from afar, “ she needs brake pads “ and he said “ Nah we ain’t got time for it it’s too late “ guy #1 says we have time for it it’s barely 04:00, we close at 05:00, guy#2 said “ nah it’s too late “ then guy #1 looks at me and says “it’s too late”. I said “ ok thank you” clearly I showed up an hour before closing time, I would understand I had shown up right before closing why service would have been declined. It’s honestly disappointing. Make it right Kwik Kar! I know a couple bad apples don’t speak for the whole company but these actions from your employees are not okay.

I was in Flower Mound Tx and my power steering was leaking. I took it in to kwix kar in Flower Mound to be looked at. They told me I needed a high pressure hose. I bought one and installed it. It was still leaking at replacing hose. I took it back in they told me after further investigation it was my power steering pump. It was cracked. So I told them to replace it. I trusted them. On way to NC it was still leaking bad. Upon arriving in NC I took it to a garage for inspection. I was told it was my racken pension steering bushing. We replaced it it is now fixed. I want my $341.00 dollars back. I was ripped off. It wasn't my hose $41.00 and a power steering pump I didn't need $341.00. . I want $382.00 back. I have video of it leaking at bushing not pump. Thank you Pat Grant

We where advised that we had to fix the top half of our engine to get the car to accelerate but it was running at the time. When they rebuilt it they said it was no longer holding compression and wouldn’t even start so now it’s not drivable and they want to charge us for a new engine. We took out a Snap financial loan through them to not even fix it.

Kwik Kat on beach in ft worth messed up our car and won’t return car. Employees were very unprofessional and have a bad attitude. Even hitting on girlfriend in front of her kids

Didn’t tighten drain plug and oil leaked out overnight. Sunday had to put oil in it. Not sure damage as no oil was on dipstick

Then called up there and they wouldn’t let me talk to anyone. Stopped by twice still no call back never see manager or owner

One of the employees, Lawrence at location 6464 Greenville ave Dallas, tx was pulling around another customers car and almost hit me as I was parked in the designated line for car inspection. He was pointing his finger thinking I was too close and had I not immediately reversed he would have hit my car even though there was enough space. I was helped by another worker and Lawrence proceeded to follow me and reprimand me in the lobby area saying I needed to listen to him to follow safety protocols rather than just look at him crazy. Lawrence is highly unprofessional and needs anger management help. I will not be servicing my 4 vehicles again at KwikKar.