Canadian Tire reviews and complaints 1
View all 1130 complaintsCanadian Tire - Troy-bilt 2-cycle 27cc curved gas grass trimmer, 17-in
Canadian Tire is selling substandard products and taking no ownership
Wow, I have never felt more ripped off in my adult life then from my most recent and last purchase from Canadian Tire.
I recently purchased a Troy-Bilt 2-Cycle Gas Grass Trimmer brand new from CT. Took it home, assembled, and followed the starting instructions.
Two days later I gave up, the engine doesn't even try to kick. Being the simplton that apparently I am I thought hey I'm bringing this substandard product back to the store to get my money back.
Well, that isn't possible. You see because I put it together and tried to use the product (silly me) it can't be returned. It has a manufacturer's warranty so I have to deal with them. Canadian Tire washes their hands of the products they are selling.
Two more hours on hold with Troy Bilt, the lady actually laughed at me when I said that I felt I should be able to return the product as it came broken.
I was put on hold again and then given an RMA number and an address of a place to take the brand new unit too for repair.
So I have 4 hours into this little project now and still am out 300 bucks.
After a long time on the phone with a very nice CS person at CT head office, she couldn't do anything for me and suggested that I call the manufacturer.
Expensive lesson learned. Do not buy from Canadian Tire if the product has a manufacturer's warranty. If I had been smart and just gone to Walmart they would have taken the unit back no questions asked.
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