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CARiD Customer Care Service

CARiD

1 Corporate Drive
Cranbury
New Jersey
United States - NJ08512

Customer Support Phone Numbers

Toll-free:
+1 800 505 3274 0 0
Phone:
+1 609 642 4700(International) 0 0
Fax:
+1 609 964 1983 0 0
Work days:
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
SatClosed
SunClosed
 

CARiD Complaints & Reviews

Carid.com / Order cancelled

Di
displynamejoke on Mar 30, 2017
I received an email on the day my order was due to ship stating the order had been cancelled due to a pricing issue. It has been 9 days since I placed the order and the part is still listed as available on the web site and at the same price I paid! Told it could take 2 days to see my card...

Carid.com / Wheels and rims

De
Dell Anne Hines Afzal on Mar 22, 2017
Ordered 17 inch warrior rims and Pirelli Scorpions for granddaughter's graduation gift 2/27/17. Website reflected 4 Pirelli Scorpions were in stock. Credit card funds taken spontaneously and return email reported to expect shipment 3/8 and also to expect email notification. 3/8 I called to...

Carid / Lloyd rubbertite floor mats

Ma
Mandi84 on Feb 25, 2017
I've been back and forth via email for two weeks after receiving my floor mats that don't seem to fit quite right. CarID couldn't answer any questions for me about the fit and had to contact the manufacturer, come back and ask for my vin, make me wait another week after telling me I would...

Carid.com / Unethical behaviour

Wi
William Hand on Jan 24, 2017
1/8/17 I ordered a Thetford 31112 repair kit for 22.97 no shipping charges until you enter location. when I checked my paypal account it totaled $ 92.97, this is a kit with about 4 rubber seals and the shipping is $70.00, I've had a motorcycle shipped cross country for that amount . I...

Carid.com / Headlights

My
MyronLarson on Dec 9, 2016
Below is a transcript asking for fitment for my car. I also watched the install video for these headlights and it lead me to believe that these were completely plug and play and they are far from it. Now I am fighting for a refund that i was promised earlier but instead of a return label i...

Carid.com / Wheels and rims - multiple errors and delays

Do
DOMazdaman on Nov 2, 2016
ADVICE - Give your Business to another Company - Not CARiD. I ordered (4) NS aftermarket rims for my Mazda that came with a free installation kit. At the same time I ordered wheel locks for my OEM rims I was moving to another car. After taking my order and hitting my credit card for the...

Carid.com / Coverking 1992 mazda mx3 cloth seat covers

Do
Dog L on Sep 28, 2016
CarId is the worst company I have ever dealt with. They are crooks who sell used, broken, parts as new, and parts that don't fit. They then refuse to issue an RMA within 24-48 hours as their Return policy states. They will ask you for photos of "proof" over and over again over a span of...

Carid.com / Sent my bumper to the junkyard!

Ja
Jasmine Hazzard on Sep 14, 2016
I have filed a dispute with CariD for $166.23 charged on 8/15/16. i have emailed CariD and have also left 2 voicemail with the supervisor for CariD and haven't gotten any responses. On the original receipt the confirmation email said they would attempt to deliver 3 times and after that my...

Carid / Very poor customer service.

Jo
John on Jul 13, 2016
I have ordered a part from CARiD and decided to cancel my order because I found the same thing somewhere else for a better price. I called customer service and they asked me to call later. When I called again I was told to leave a voice mail which I did. No one contacted me back so I had...

Carid.com / Zero stars! Carid sent the wrong part! $180 battle to get a refund i still haven't received a refund!

Ne
Never_CarID on Jun 9, 2016
Zero stars! The absolute worse online seller i have ever dealt with ever! Carid sent the wrong part, it happens. I was happy to send back their mistake i'm not happy about their failure to issue me a $180 refund for their mistake. Run from this site with your pockets zipped. Carid is the...

Carid.com / Tire and wheel package. Interior trims

Cl
closplumber22 on Apr 19, 2016
Purchased tire & wheel package plus lift kit 3/28/2016 estimated ship date was the 3/39. I called on March 30th to find out the status of my order, being that it was not shipped yet. I asked to see if possible if I can switch my tires for M/T tires. I was told the tires were in stock and I...

Carid.com / False description, wrong products

Il
Ilya P on Apr 19, 2016
Wow, you will have to search wide to encounter such a terrible service! People on Chat are rude, not knowledgeable and reply slow, however they terminate the chat within a minute if you do not respond fast. Calling them is better, at least they are not rude, but be prepared for a 10 minute...

Carid / Would not offer refund or discount for misrepresented window deflectors

Ju
JudyC1994 on Apr 7, 2016
I ordered front and rear WeatherTech Window Deflectors for my 2015 Ford Fiesta Hatchback from CARid. Both WeatherTech and CARid’s webpage photos show a rear window photo of a different vehicle. If they had a photo of the Deflector on a 2015 Ford Fiesta, it would have show that when the window...

Carid / Do not do business with Carid!

Is
Isadore on Mar 31, 2016
I decided to buy some items from CARiD because they had really great prices. I went to their website and found brake parts that I really needed. Prices was awesome and I immediately placed my order and spent over $900. Then I found another site and decided to order there, because it wa...

Carid.com / Poor customer service

Re
Reviewer51376 on Mar 1, 2016
2/22/16-3/1/16 Placed an order Sunday for some Jeep and truck parts, about $800 worth and then decided to cancel per their "Easy Cancel" on Monday morning. Well it isn't quite that easy. You start on line and then end up having to talk with customer service where you get to talk to Antonio...

Carid.com / Awful

Ro
Ross on Jan 29, 2016
I purchased two sets of replacement lights from CARiD to upgrade my car. The lights looked very nice and solid in the photo. Two weeks later I finally received my ordered and tried to install the lights. But those lights did not fit, because the stock plug was wrong. It was strange because...

Carid / Defective part, horrible return policy

Re
Reviewer22903 on Jan 22, 2016
These people play a good game Great website claiming fast delivery and a fantastic return policy Buyer BEWARE Power steering pump Part was sent four days longer than promised The part was defective and had a difficult phone conversation to get a return activated, representative said Two...

Carid / Customer service

Dw
Dwayne Kleck on Dec 4, 2015
The product I received was as described. The ordering experience was a bad beyond belief and it is still going on. I ordered one item, approved the charges then they told me my order was incomplete. I went in and they had increased the quantity/shipping charges to 2. I changed it back to 1...

Carid.com / Return Policy Scam

Re
Reviewer27360 on Nov 30, 2015
Do not use this Company. They have a scam on defective items returns saying to pay them for the new part through paypal and upon receipt of the defective part they will refund my money within 24-48 hours. It has been to weeks that they received it and when I call excuses that the account...

Carid.com / Customer service

Re
Reviewer84015 on Nov 28, 2015
“These guys are pretty much a joke. I wish I had goggled them before buying from them. Item was defective or missing parts. Still not sure. After two customer service reps, multiple pictures sent, two calls, ten emails, and try still couldn't tell me what was wrong. They kept telling...

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