CarId
Reviews and Complaints

After reading numerous reviews about CARiD, I decided to give them a chance and ordered a part for my vehicle. Unfortunately, my experience mirrored those of many others. The part I received was not as described, and when I tried to return it, I faced numerous obstacles. The customer service was unhelpful and seemed indifferent to my concerns. It's disheartening to see a company operate in such a manner. I would caution others to think twice before considering CARiD for their automotive needs.

Car ID sold me a dorman 609-031 Ford focus trans module 1 year ago. It went bad. The replacement they sent me was damaged in shipping. Now Car ID wants to give me a refund and leave me without a Core. The core is worth 300 dollars. If I Buy another unit, I will have to pay an additional 300 dollars on top of the price of the unit. I gave car ID a Solution. Part number 609-231 TCM will work, and Dorman has them at the warehouse. (I called Dorman Myself). Car ID also wants to Keep my Core.

Ordered a part from them in March of 22. Item tears up in May 23. I contact them as it has a 5 year warranty. Was originally told the errors codes were sufficient for warranty claim. Then told mechanic would need to rule out everything else. Mechanic takes converter off vehicle and the honeycomb on the inside of converter is falling out in flakes and pieces. Can’t put it back on, don’t know what further damage has been done to my vehicle. I was told the warranty process would take 3-5 business days. Sent the defective part back. 2 weeks go by, I email and call repeatedly. Am told to give 24-72 more hours. Told Dorman (manufacturer) is not returning their calls. Keep calling, asked for Dorman’s info, then told it’s not Dorman but a supplier that’s not answering their calls. They start an “urgent” follow up to get a supervisor to call me - never happens. After 3 weeks I email and threaten to get a lawyer as they now have my part and my money. Suddenly they’ve been able to get in touch with this mysterious supplier/manufacturer/not manufacturer. They state on July 18 they will mail me a refund check, they have to mail the check. I’m told I will be emailed with the tracking number. I have to follow up again on 7/26 and I’m told they will mail the check out on 9/1 in a “plain white envelope” with no tracking number, and if I haven’t received it by 10/2 to call the postal service. I tried over a dozen times to speak to someone in charge there. They keep putting in emails for supervisors to call or email me (supposedly all they can do) supervisors never call or email. I had to track down the parent company and call their corporate line. I’m then told that the check was printed on 7/20, but they’re “short handed” so they don’t know when they’ll mail it out and told again they will send a tracking number. I still request management callback and shocker, they never do. This place is a complete scam! They have the part back and my money and are very shady. DO NOT DO BUSINESS WITH CARID OR PARTSID

I purchased a custom made steering wheel from CarID along with other products for my vehicle which totaled $728.05. Upon arrival, the wheel was wrapped in protective foam which I kept in place to prevent damage during install. Installed with no issues, removed the foam, only to find a small defect in the product. I had already packaged up my old wheel and returned it for my core deposit of $150. I contacted CarID and informed them of the issue and the desire to get a replacement. They advised that their policy is not to grant returns or replacements on parts that are installed first. I asked where this policy is posted as it does not show on my invoice, nor are there any warnings on the parts or in the packaging materials. I then began corresponding with what I was told is a manager, who also would not honor a replacement/refund. She also added this line above her email signature, "Ignorance of the law excuses no one." I don't appreciate what she is trying to imply and I spent 30 years in law enforcement and don't need someone trying to indirectly intimidate me or imply I am a criminal. That statement was not in her first couple of emails, and it has no place in any additional replies. This policy clearly is not transparent to the consumer - either on their invoice or on the materials when they arrive. A red sticker or sheet of paper that warns the buyer to inspect all parts would have saved all this from happening.

I recently purchased a set of Spyder Chrome Euro headlights with a set of Lumen LED bulbs for my '01 GMC Sierra from CARiD. The salesperson was very accommodating and even discounted the price by $50.00 to make the sale. I received the headlights promptly and installed them with the original halogen bulbs. I did not have enough time to install the LED bulbs as they require additional wiring to install.

After three days of normal driving, the driver's side light started bouncing all over the place. I found that the only hard mount on the adjustment bracket had broken. I contacted CARiD to inquire about the warranty and that's when the nightmare began. The customer service representative immediately accused me of being incompetent and told me that I needed an ASE certified technician to install the lights. This was after a 10-minute wait for her to talk to one of their technicians.

I was then informed that without a receipt from a professional ASE tech, there is no warranty. I was surprised as the website did not mention anything about this policy. The customer service representative apologized and said that it was their policy. I work on multi-million dollar yachts for a living, and I am pretty sure that I am quite capable of installing a light bulb. I asked to speak to a supervisor, but I was told that there were no supervisors on duty. I was promised that one would call me in 24 to 48 hours, but I never received a call.

I called back and finally got a supervisor who told me that if I took the headlights out of the box, I would have no warranty. The warranty only covers shipping damage, which the shipper absorbs, and there is no cost to CARiD. I then called Spyder Auto and talked to several people who were quite helpful and enlightened me to the fact that Spyder does not even make these lights. CARiD has all kinds of lights under the Spyder logo that are cheap Chinese knockoffs. Spyder will even tell you that they don't make them. Isn't that fraud? If they don't come in a box marked Spyder, refuse them. If the box is marked C/NO made in China, they are knockoffs.

After many emails and nasty phone calls with CARiD, I finally got in touch with a sales supervisor at Spyder Auto who helped take care of the situation at CARiD and made them honor their warranty. I was instructed to destroy the so-called Spyder lights and send the pics to confirm, but if it's like everything else at CARiD, they will tell you that they never received the pics and try to charge you anyway.

Now comes the chore of returning the LED bulbs that I no longer have a use for. They will take them back if I pay for shipping, and they have to be inspected to assure they are in new and unused condition for resale. My question is, who is going to inspect them because it is quite clear that no one at CARiD knows the difference between a Phillips and a Flathead? It would not surprise me if they say they are in unsaleable condition. I will be taking pics of every angle of the lights for my own records.

This is only a short summary of the actual B.S. that transpired with this fraudulent company. It's clear that they only worry about how much money they make, and no consideration is given to the customer whatsoever. They blatantly accuse you of being incompetent, flat out demean your abilities, and then blame you for the whole matter all in order to keep as much of your money as possible. It's all on the consumer. If you're still inclined to buy from this company, I would record your conversation (for training purposes) just to cover your backside. God knows I sure wish I had. I will finish this review if this is ever resolved.

I recently had an experience with CARiD that left me feeling frustrated and disappointed. On August 22nd, 2022, I called to order some parts for my pickup truck. The representative, Alex, was able to locate all the parts I needed, which were in three different locations across the country. Looking back, this should have been a red flag, but I decided to proceed with the order anyway. Alex told me the total would be $124.65, which seemed a bit high, but I needed the parts, so I gave him my credit card number.

Two days went by, and I had still not received notice that the parts had shipped. When I checked my bank account online, I saw that the charge was still pending, along with another charge for $327.97 for a separate order that I did not place. I immediately called my bank to report the potentially fraudulent charge and decided to cancel both of my "orders" with CARiD.

When I called CARiD to cancel, I spoke with Vale and explained my situation. I asked him to cancel my initial order and to explain the second charge for $327.97. Vale told me it was for "floor pans," which I did not order, so I asked him to cancel that order as well. Later that night, I received emails stating that my orders had been cancelled, and the charges had been reversed.

While I appreciate that CARiD ultimately resolved the issue, I was disappointed with the experience overall. It felt like I had to jump through hoops to cancel my orders and report the fraudulent charge. Additionally, I was frustrated that CARiD did not provide any explanation for how the second charge could have been an honest mistake.

If you're considering doing business with CARiD, I would advise being as strategic as possible early on in the process. While I ultimately got my money back, the experience was stressful and time-consuming.

CARiD is a company that I have had the displeasure of dealing with recently. As someone who has been working on cars for over five years, I can confidently say that they are the worst automotive company that I have ever dealt with. They are liars and crooks who run an extremely unorganized and dishonest company. I will not be dealing with them ever again and will be posting this review on every single website that I can find. If I could give them negative stars I would.

I ordered two headlamp assemblies, left and right, from them, totaling up to over $1300. After installing them and driving my car around that night, I found out that the projector assemblies inside the headlights were not made correctly and were not projecting light properly, making it very difficult to see. They also had an auto-leveling feature and after hitting a bump, the driver side headlight dipped all the way down and did not return to its original position until I manually moved it up myself. I contacted customer service the next day and spoke with a rather rude woman who was very unknowledgeable and was told that they would not return the headlights because they had been opened and installed. (How else am I supposed to test a product out without installing it?) They then told me that I had to file a warranty claim and to do so, I had to jump through a series of hoops including showing them a service report from a mechanic for said issues. Aren't they a do it yourself website? How would I get a service report if I installed them myself? I told her that I would contact them later.

Later that night I called back and spoke to a man this time. He was equally rude and unknowledgeable and when I explained my situation, he cut me off and told me that the warranty claims department was closed for the night and that I'd have to call back in the morning and proceeded to rush me off the phone. The next day I contacted my bank and opened a dispute against CARiD. Within a week, I got an email from a woman named Larisa Khomutova asking me why I opened a dispute against them and what they can do to get me to close it. I told her the situation, told her that I want them to take their defective headlights back, refund me the full amount, and I wanted them to pay the very expensive shipping to return them. She agreed to do all three. They sent me prepaid UPS shipping labels and I shipped them out the day I received the labels which was October 27,2017. CARiD received the headlights on October 31,2017.

The first email I got from them after they received the headlights was them trying to get me to close the dispute before they refunded me the money. I told them I'd close the dispute as soon as the money was put back into my account. A couple of days go by and I get another email from Larisa telling me that the money was refunded and I needed to contact my bank to receive it. My account was never credited and my bank had absolutely no idea what she was talking about. Over the course of the next two months, CARiD refused to acknowledge the fact that my bank had a dispute against them and was trying to get in contact with them. Every time somebody from CARiD emailed me, they would tell me that the money had been refunded.

Finally, I had enough and I told them that if they did not refund the money, I would be taking them to New Jersey Superior Court. That email was sent on November 24. A couple of days later, I got a call from someone from CARiD telling me, once again, that the money was refunded and that I needed to contact my bank. I waited a week and called my bank on December 4 because the money still was not returned. The woman from my bank's fraud claims department told me that CARiD never once responded to any of their calls or emails and that their given time to refund the money had run out. My bank was more than gracious enough to credit my account themselves for the full amount on December 6, and I believe that they are pursuing further action against CARiD to get their own money back now.

In conclusion, I would not recommend CARiD to anyone. They are a dishonest and unorganized company that does not care about their customers. If you are looking for automotive parts, I suggest looking elsewhere.

I recently made a purchase on CARiD for brakes for my car. The total cost of the order was $215.00. Unfortunately, I realized that I had entered the wrong shipping address after I received the confirmation email. I immediately sent a request to change the address, but a few days later, I received a shipping email with the wrong address. I called customer service to resolve the issue, but it took me about 45 minutes to get through to someone. The representative tried to charge me an additional $15-20 for the change of address, even though I had sent the request within 3 minutes of placing the order. After arguing with the representative, she finally agreed to update my address and assured me that I would receive a confirmation email once the address was corrected.

However, a few days went by, and I still hadn't received any confirmation email. I decided to check the original shipping email, and I was shocked to see that my package had been delivered to my old address. I called customer service again, and it took me a couple of hours to finally talk to someone. The representative, Jerson, told me that they would contact FedEx to attempt to collect the package from the wrong address. He also mentioned that they would make three attempts to collect the package before sending it to the correct address. I was frustrated because I didn't want to wait for an additional two weeks to receive my package, which may have been damaged or tampered with.

I asked Jerson why they couldn't just send me a new package, but he gave me the runaround. I finally decided to request a refund, but I still haven't received any email regarding the refund. I'm hoping that I will receive my money back within the next 2-3 business days.

I've used CARiD in the past, and I didn't have any issues. However, this time, they handled my issue very poorly. As someone who works in the pizza business, I know that we have much better customer service for an $18 pizza than CARiD did for a $215 order. I think that CARiD should have owned up to their mistake and re-shipped the order. Instead, they gave me the runaround, which is unacceptable. I will never order from CARiD again, and I would advise others to be cautious when ordering from them.

--Update--

So, I finally got my wheels after a week of waiting. But, guess what? The two rear wheels had damage on the lip of the wheel. I contacted CarID about it and they said they would open a claim with UPS. They told me that once UPS had collected the wheels and finished their review, CarID would put in a replacement order. But, after taking almost a month to get to me the first time, I didn't know how long it would take UPS to do their thing. So, I asked them about a partial or complete refund. They offered me $140 refund for two damaged wheels, or a complete refund. I explained that $140 was not enough to compensate me for all the hassle and the damaged wheels. I told them that if they couldn't do better than that for a partial refund, then I'd just return them. While I was waiting for a resolution, I disputed the charge on my card. Eventually, they got back to me and agreed to a partial refund that was acceptable. I removed the dispute on my credit card and they refunded the money they promised and offered me a gift card for my trouble.

I sure wish the process had been less stressful and troublesome, but in the end they came through and made things right 100%. I'm changing this review to 3 stars. If I didn't have to work so hard to get the results I did, I would probably rate them as 4 stars.

--Original Review---

I'm trying to get a status update on my order (#***) but no one in the customer service department can seem to reach the "warehouse" to get an update. I was told on July 6th that my wheels were in the warehouse and they should ship that day or the next day, but they couldn't contact anyone to get more specifics. I was also told I'd get an email within 24 hours with more information from a customer service rep. That email never came. I waited patiently for 3-4 days before I called again today. When I called I got the same explanation as before. I was told it should ship today or next Monday, but they can't reach anyone at the warehouse to get me any additional information. When I placed this order over the phone (06/23/2020) with Juan I was given very specific information about shipping dates. I was told that two of the wheels were in Ohio and had to be shipped to California to be mounted and balanced but that they would definitely ship by July 6th. Now I'm being told they are in a warehouse in Florida on the opposite end of the country. No one in customer service can help you with anything. All they can do is "look at order details", which don't ever seem to contain any details that aren't already on their website. And since the order details on their website don't contain any useful updates neither do their customer service reps. No one can tell you when you'll get your order, or when you'll get a call back from them, but you can bet your $#*! that they processed that payment right away.

Based on the reviews I'm seeing here, CarID is nothing more than a drop shipper, and a terrible one at that. They're sales people will make promises they can't keep to get your payment processed, then you'll be stuck communicating with ineffective outsourced support people who can't actually support you.

In my desperation to find a resolution, I began looking for a way to contact someone who can help me get the details I need and resolve this issue. Much to my horror, I found the reviews on this site. I searched extensively before I ordered and didn't see any significant complaints. I'm not sure how I missed this before. Now I'm stressed out wondering how long my $2,000 is going to be tied up with this mess and if or when I get my order will the wheels be undamaged, tires and TPMS sensors be mounted correctly and working. I'm picking my car up from the body shop today after having some repairs done. I can't really drive it because one of the wheels was damaged in an accident and it's currently got a donut on it. These were supposed to be a replacement set. I can't drive my car more than a few miles with a donut on it and I'm not going to have a rental anymore from my insurance company and I don't know how long I'll be stuck in this situation. This is very frustrating!

This is an update to my previous review of CARiD. I recently received an email from them regarding RGBs, and I was pleasantly surprised by the content. However, I found the last line in pink to be quite intriguing. The customer service representative claimed to have technical experience, but I was skeptical. I mean, how can a customer service rep have technical qualifications in mechanics?

My experience with CARiD has been a complete nightmare. I recently purchased an 08 Honda Accord Coupe V6 and decided to add some nice upgrades to it. I ordered from CARiD, but the problems started right away. The first issue was with the AFE throttle body spacer, which did not fit my car even though their website said it would. I provided a picture to prove it, but I was still charged a restocking fee and shipping. I mean, come on! You falsely advertised a product, and when I prove you wrong, I have to pay for it?

The next two problems were with the fog lights and the headlights. I tried to upgrade the fog lights to smoke ones, but I missed the small notice on the order screen that said they only replace certain OEM ones, not mine. As for the headlights, I decided to upgrade to nice smoke projector spec D headlights and RGB LED app-controlled bulbs. This turned out to be the biggest mistake of my life. Initially, the LEDs worked great, but as soon as I turned on the app for colors, one of them fried out, and the other flickered. The app-controlled colors stopped working quickly too. I tried everything to fix it, but nothing worked. I even ripped apart the front end of my car to test different things. I'm not an idiot when it comes to installing stuff, but I couldn't figure out what was wrong.

I called customer service about the headlights and fog lights, but their only acceptable solution was to have pictures and videos. I was furious because I had to rip apart my car just to prove that I wasn't lying. I wasted another two hours doing this and ended up scratching my new headlight in the process. I sent in pictures and videos, but I had to wait 72 hours for a response. When I called back, they couldn't find the pictures and videos, so I had to resend them and wait another 24-72 hours for a review. I was so irritated at this point that I asked to speak to a manager. The manager was rude, kept talking over me, and hung up on me. I couldn't believe it. I called back and spoke to another customer service representative who was much nicer. I asked to speak to another manager higher up, but there was no other manager available. They refunded the restocking fee and shipping fee for the throttle body spacer as a gift card to the website, but I just wanted my items returned and my money refunded.

CARiD claims to have easy returns, but this is the worst place ever. I'm so irritated with all this that I'm considering reporting them to the BBB, getting the attorney general involved, and filing a small claims lawsuit if my money isn't refunded. I see that I'm not the only one with this experience, and it's clear that this company looks fancy and nice, but if there's a problem, it's the most difficult place ever for returns. Be very careful ordering from here. If you do, hope you don't have any returns because you're in for a nightmare.

SiteJabber is a bit of a letdown, as they don't show attached images in a readable format. It's a shame because they ask for supporting documents, but no one can read them because of the way they display the images.

CARiD is a middle-man business that commits fraud on their return policy. I ordered an item from them, and they refused to provide an RMA for the return within a week after receiving the product. Since they wouldn't allow a return, they wouldn't allow me to receive a refund. I complained to my state attorney general (AG) office in Washington and my bank. The file number for my complaint with the AG office is *** and is on public record. Neither the bank nor AG received a response, and both parties determined CARiD committed fraud. My state AG forwarded the case to the FBI, and I received a full refund from my bank.

CARiD is a subsidiary of PARTS iD, Inc. PARTS iD, Inc. and all of its companies do not own any product they sell. They only provide a method to purchase goods from warehouses that do not have a retail front. PARTS iD, Inc. claims they contact the warehouse where the item is shipped from to receive an RMA number from the warehouse. PARTS iD, Inc. does not generate RMA numbers themselves. Finally, PARTS iD, Inc subsidiary companies are all named (company name)id.com. So in my case, it was (CAR)id.com or CARid.com. It would be advisable not to do business with any of these companies.

On a side note, shipping costs vary from warehouse to warehouse. You could order the same item twice, have it shipped from a different warehouse each time, and pay exceedingly different shipping costs. For instance, my order was a set of four automobile spark plugs that cost over $20.13 in shipping. I also ordered windshield wiper blades and only paid $9.50 in shipping. The blades were both larger and weighed more than the spark plugs, but the plugs were vastly more expensive in shipping because they came from a different warehouse.

SiteJabber is a little odd. Apparently, I cannot reply to a response from the vendor publicly, except to update my original review. There is only an option to send a private message to the business. I will both respond here and to the email they sent me. I will consider their offer in the email offer, but I do have the following concerns.

First, there are several other reviews with the same claim that they never received a refund or response to their request for a return.

The original RMA request was made on 10/31 by phone. The representative stated I would receive email confirmation of the RMA request the same day. Not until the next day, 11/01, did I receive confirmation of my phone call. The confirmation stated the RMA request from the warehouse typically has a 24 to 72-hour turn-around time. Why would I first receive the confirmation email after 24 hours but not the actual RMA email afterward? I also had checked my junk mail folder and did not find receipt of the RMA email.

My second RMA request was made via email on 11/06. Again, I had checked my junk email folder and did not receive a reply until the next day, 11/07. This time it appeared to be an automated reply. I have attached the email reply, but it stated the following in quotes:

"Dear (my first name),

Thank you for contacting CARiD.com!
I apologize for the delay in getting the paperwork issued. Please allow us additional 24-72 business hours to have it e-mailed over.

If you have any questions, please feel free to contact CARiD.com!

Thank you for your patience and have a great day!"

The email did not have a signature as the first confirmation email had, and it had been sent in plain text, where the first had been HTML with graphic and logo attachments/links.

Since CARiD.com Consumer Relations claimed to have sent my second RMA request on 11/17, why did I not receive it a second time, and why did it take longer than 72 hours to send? You might think, "Could 11/17 be a typo from 11/7?".

There are two things to consider. First, the number "1" key is nowhere near the "7" key on a keyboard or number pad. Second, the consolatory email offer accompanying their public response on SiteJabber also stated I had made my second request on 11/17. Not only did they confirm the date of 11/17 in the email, but they stated two different things in their public response and my private email offer. I have attached their email and removed the offer made so you can see their differing statements in their reply here and through the email they sent.

An additional question would be, why they never tried scheduling a time for a phone conversation or even calling me? I never once received a phone call from them.

Finally, why were both my bank's fraud department and the state attorney general unable to receive a response from this company? It appears they do not give refunds but, instead, give public apologies on negative reviews to give the impression they reconciled the issue or are sympathetic.

On November 28th, 2020, I placed an order with CARiD for an injen air intake system and a set of floor mats. The items arrived on December 4th, 2020, within the expected timeframe. However, when I began to replace the air intake system on December 6th, I discovered that a central component was missing. This left my vehicle inoperable, and I immediately contacted CARiD to explain the issue.

I was disappointed to find that CARiD did not have a process in place to escalate matters like this when they were at fault. I requested a next-day air shipment of the missing component, but the customer service representative informed me that it would take 2-3 business days to hear back from someone who could tell me when the part might be shipped out. This was not satisfactory, as I rely on my vehicle as my daily driver. I asked to speak to a supervisor, but was told that there were no supervisors available at that time and that I would have to put in a schedule request for one to call me within 24 hours.

Unfortunately, I did not hear anything from customer service or a supervisor about my situation on December 8th or 9th. I called back on December 9th, and was told that my request for the part was still in process and that the manufacturer had not been contacted yet. I decided to call the manufacturer, injen out of CA, directly to see if they could help me. However, injen was not able to send me the replacement part in association with my CARiD order because they had not heard from CARiD that there was an issue with my order.

I was frustrated with the lack of communication and ownership from CARiD, and ultimately decided to purchase the $1.00 component directly from injen and pay the next-day air shipping rate of $19.45 out of my own pocket. This entire process with injen took only forty-five minutes, which highlighted the inefficiencies within CARiD's culture, processes, and systems.

On December 10th, I received a phone call from Leah, who identified herself as a customer service manager who had worked for the company for three years. However, I was disappointed with her lack of empathy and willingness to listen to my feedback. She offered me a $20.00 credit to resolve the issue, but I explained that it was not about the money. I wanted to address the lack of/poor processes within the company to escalate such issues, the inadequacy of supervisory accessibility to customers, and the 72-hour response time it took for someone at her level to reach out.

Leah became defensive and continued to cut me off when I would not accept her $20.00 credit to "fix the problem." Her communication, interpersonal skills, and problem-solving abilities were robotic and mechanical at best. As a supervisor, it was her responsibility to face feedback and have hard conversations with customers when standards were not met. However, Leah was more interested in her own comfort than in taking anything from our conversation that could have been helpful in the refinement of her character or performance or the performance of her team.

Overall, my experience with CARiD was disappointing due to their incomplete product order, inadequate client-centered processes and systems, inability to take ownership and responsibility, and poor leadership. I hope that they will take steps to improve their customer service in the future.

CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name) is a terrible company to order from. I made the mistake of not reading the reviews before ordering fenders for my brother, which cost a total of $359.45. The parts I received were shoddy and unusable, and when I tried to get a refund, CARiD refused and used a number of tactics to delay and give me the run-around. Even when they promised a refund and return labels in writing on Oct. 29,2020, they later denied it on the phone.

I have been in contact with CARiD customer service via email since Aug. 6,2020, but never got any concrete info on how to get the return shipping labels or refund processed. Each time I received an email from CARiD since Aug. 6,2020 (including up to today, Nov. 9,2020), it was a different person, who repeatedly asked for info I've already repeatedly provided, which were the barriers to moving the refund request forward. This is not good customer service and is designed to keep the customer from pursuing the refund.

For example, they requested photos of the parts, the car's VIN, and a letter from the mechanic who said the parts were unusable. I sent them to as early as Sept. 9,2020, then again on Oct. 27,2020, and again today, Nov. 9,2020. As recent as today (Nov. 9,2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN.

The folks I spoke to on the phone today (Nov. 9,2020) for a total of 1 hour and 15 minutes were not helpful. had me on hold for 1 hour, then hung up. Before he put me on hold, Pete said he did not see the email from in his records, which said CARiD would issue me a refund and shipping labels. I demanded to be able to send the screenshot and forward the email, and finally, gave me his direct email. went on to tell me he can't see all the emails from the other customer service reps, which I said was his problem not mine. I said I would not take anymore BS or excuses. I have wasted so much time trying to get this refund, and time is money.

I called back for a 2nd time today (Nov. 9,2020) but disconnected the call because he had to get to other callers, he said. Very nice. I had asked to stay on the line until a supervisor was available, but refused. Such customer service. I called back again for a 3rd time today (Nov. 9,2020), this time it was who said I needed to listen to her, and was very rude. None of them were helpful. said he could put me on hold for a supervisor; said the only way to contact a supervisor is for them to call you within 24-48 biz hours. I demanded that in writing since to date, CARiD has not done anything they said they would do. did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service.

As of 5pm CT on Nov. 9,2020: I'm supposed to receive a call from a supervisor within 24 -48 business hours. I have zero faith that will happen. I will call back after 48 business hours and brace myself for the latest excuse. They seem to hide behind the manufacturer and say they have their hands tied. I assume it will be a long fight ahead, given the consumer reviews on this site and all the other consumer review sites that show even if you get the shipping labels and make the return, CARiD will deny the refund on the basis of something being wrong with the box or the parts or another technicality. But not refunding $349 for shoddy unusable parts is criminal. I won't let this go. Consumers deserve more protection than this.

I recently had an experience with CARiD.com that left me feeling frustrated and disappointed. I was looking to purchase a can of spray paint and found it on their website. At first, I was pleased to see that there were no shipping costs listed for the item. However, after quickly clicking through the checkout process, I realized that a shipping charge had been added at a higher rate than other retailers. I tried to cancel the order immediately through their chat and phone lines, but received no response. Days later, I received a message saying that the item had been shipped.

To make matters worse, I ended up paying almost $20 for an $8 can of paint, when other retailers would have shipped it for free if I had purchased other items to eliminate their shipping charge. I reached out to CARiD.com through email and chat, and was offered a $7 coupon as an apology. However, they would not apply it to the order or cancel it.

I was frustrated with the lack of customer service and felt like I was being forced to buy from a company that didn't care about my satisfaction. I even suggested that they pay for the return shipping if they truly cared about their customers.

Overall, I was disappointed with my experience with CARiD.com. I felt like I was tricked into paying more for an item and then ignored when I tried to cancel the order. I would not recommend this company to others and will be looking elsewhere for my future automotive needs.

I've been trying since April 21st getting my refund back from CARID,

Every time I talk to them they keep saying give them 3 to 5 business days for them get hold of the manufacturer department to confirm the return

Which they have the tracking # It'll show that return has been delivered

Info about this return

Order # [protected]

Tracking # [protected]

I'm sorry for bugging y'all but I've tried getting my refund back from CARID since April 21 2023

Every time I contact CARiD customer service

The agents tells me give it more time

I've returned the part back to carID

The tracking info shows the part was delivered back to the address that was on the return label that CarID sent me

Sorry to bug y'all

I highly recommend to not use Carid (Partsid). I generally never have a bad time with companies, but this is something out of a movie. I ordered a set of bumpers on February 9th, they charged me a crazy amount for shipping (I was willing to pay given I live in a remote location). After I had already paid, and the order got delayed repeatedly, they asked me to pay them even more for shipping…I declined and asked for a refund back, simple enough.

Of course, I was told that the refund would be issued in 24-72 hours no big deal. As of today, I am now over 50 days of waiting for my refund for a part that never even got shipped. The staff in outstandingly rude. I requested numerous times to get an explanation outside of “please wait 24-72 hours for an update” that they never send anyways, I requested manager call backs numerous times and it never happened, in fact one staff member stated that I need to just stop asking, wait and to STOP requesting manager call back because its “pointless”.

Over and over its excuse after excuse. It’s a different answer every time. Now I am being told that a check is being sent to me June 1st, and that I should receive it by June 30th. For a refund that was submitted on March 27th.

I promise you; you do not want to use them. It is a completely ridiculous company. I quite literally started searching around to see if Carid was a scam. Use extreme caution, I would honestly use other companies even if its more expensive because carid will fraud you out of your money if there is an issue with an order.

Unreal is all I have to say now.

I placed an order for a car part based on price. Shipping was added after checkout and due to exorbitant fee I immediately requested a cancellation of my order. A few days later the part arrived so I called customer service to return for a full refund. They said they had no record of cancellation request (which seems to be a common theme with these guys) and they would not give me a full refund, but would take shipping out of refund and add a 12.99 restocking fee. This is an order that was cancelled before it shipped. Customer service was rude and unhelpful.

i order headlight they send threw Fedex and then Fedex deliver them to wrong address the owner of that. house. barely found my house on march 18 car id is refused to comply because they want to following company procedures and refused to file a complaint and me as a customer am have to do carid employees job for lazy carid employees head cost 500 dollars

In February 2 around 840pm I purchased rims and tires for my truck for $3507.74

I was told I would receive them by feb14 which was the estimated ship date

On February 20 I received another email stating there was a delay with the New Estimated Shipping Date (ESD): 02/27/2023

I never received the shipment email confirmation

In February the 28 I signed into carid.Com with my account and found out the rims and tires that I ordered back in February the 2nd were out of stock

So I called Carid ‘.Com customer support on March 6 and spoke to one person who told me that the manufacturer in Florida was relocating or something and wanted me to wait I told him just refund my money

Cause I don’t see a happy ending to this

He said okay he’s gonna put in the request and that I was gonna get a email confirmation of the request

I never got the email until after I spoke to the same guy on March 15 which was a Wednesday 7 days after which told me the same exact thing I called back March 17 and then told me to wait 24 to 48 hours I called back March 20 and he told me the hold up was with my bank I called my bank and they said they never had any hold up with my account.. still haven’t received my refund for parts I never received

It’s amazing a company that’s been around since like 2007? Has issues like this the days.I should have googled them before making that transaction

The thing is I’ve done transactions? Like this in the past I never had this issue

I ordered a torque convertor for my 2001 Lincoln Town car. Tech installed it with 12.8 qts of xt-5-qmc fluid. Could not get it to shift properly. After long road test it would not pull and whine loud. Check carid parts and they did not have another one. I had tech pull it back out the fluid was like mud. Had it overhauled by a Ford tech that only does 4r70w transmissions. He said clutches burned up and reverse piston servo he called me to come look at it. I have never seen one as bad even with all my years with Ford. Looks like vane failure.