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CarId Customer Service

22
Complaints155
Pending35
Resolved34

CARiD

1 Corporate Drive
Cranbury
New Jersey
United States - NJ08512

Customer Support Phone Numbers

+1 609 642 4700(International) 2 4
+1 800 505 3274(Customer Service) 5 5
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
SatClosed
SunClosed
Plus

CarId Complaints & Reviews

Carid / bosch rotors

Ri
Oct 07, 2019

I went to the CARID website to order some rear brake rotors and rear brake pads for a 2014 Forester. Basically it was self service order that gave you different ordering options just like any other parts ordering system online. It ask for the year the model and the submodel. I entered...

Carid / wheel bolts

De
Oct 01, 2019

I paid almost 20$ to have these shipped and as of 3 days they still are not shipped the manager Nina I spoke with is very rude and could not speak with anyone else therefore my issue still unresolved as to they don't know where my package is either !!! I am requesting a call back on thi...

Carid / returns

Sp
Sep 28, 2019

DONT DEAL WITH CARID I purchased auto vent shades part# 194675 and installed as per mfg. instructions. when rolling up windows they binded and one visor broke. I removed all four as two others were binding as well. I filed a claim to have them replaced and received an email stating they...

Carid / Shipping handling and core refund for transfer case

Ri
Aug 30, 2019

Good Day, I am a military service member and don't have the time to be dealing with this . I purchased a Transfer Case in July of 2019 ref# [protected]. The delivery for of the product was delayed and I had to personally research the manufacturer and make contact to arrange delivery. The...

Carid.com / 2018 nissan rogue seat covers

Jl
Aug 28, 2019

Ordered seat covers for my 2018 Nissan Rogue on 7/20/19. I wish I had read reviews before doing business with this company. Here it is 8/28/19 and I'm still waiting for them to honor their word. They had me send pictures of them not fitting twice, questioning my integrity, they are way too...

Carid / spyder halo projector headlights

Ha
Aug 06, 2019

CaridI ordered the Spyder halo projector headlights on 7/17/19. The price was $288.15. $317.74 with shipping . I received The headlights on 7/23/19 and I installed them. I am A ASE certified mechanic . The left headlight worked correctly, the right headlight did not . These headlights are...

Carid / weathertech in channel wind deflectors

Ri
Jul 28, 2019

CaridContacted CARId regarding the issue several times to try and resolve. The product broke during installation. Two different installers had the same problem. The manufacturer instructions were followed to the letter. When the windows were closed per instructions, flanges broke on both...

Carid / sku: [protected] axe® - ex20 gloss black with machined barrel (19"x 9.5", 5x108-120.65 bolt pattern, 72.6mm hub)

He
Jun 18, 2019

CaridI contacted carid on 11/26/2108 about buying 4 Axe Ex20 Rims. I was contacted by kim Dodd's aasaking for inforamation on my upograded bear b rakes so she can sitdown with Axe wheel company to make sure the rims i wanted fit my Mustang Gt. I gave her all the info she needed, after...

Carid / lumen® g7s led headlight conversion kit - the inverter/converter box failure

Aw
Jun 07, 2019

CaridOn May 25th I reported the passenger LED bulb was not working anymore, it is only 1.5 years old, but CarID alleges a "spectacular" 5-year warranty. They persist in multiple emails to tell me I have to tear my car apart and do the dirty work of assessing the problem - which I determined to...

Carid / products are junk and return policy is non-existent

Ca
Jun 06, 2019

I ordered a bumper cover from CarID that totaled over $400. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. I said that was fine. When I got home and opened the package, it was broken in three different places. I contacted the company and...

Carid / wheels and tire and brakes

Vi
May 09, 2019

CaridI ordered almost $3, 000 worth of wheel tires brakes and rotors and I was sent the wrong rotors when I called to complain I was told it would cost me $100 to get the correct ones now I recieve my wheel that I have been waiting a month for and they are the wrong wheels as well I am done...

Carid / wheel and tire package

Na
May 05, 2019

Same complaints about previous Customers. I ordered a Rim and Tire Package, 2 Rims came damages. I was told as soon as UPS picked up the Damaged Rims I would be sent an Email with the Processing of replacement Items and it's been over a Month and I haven't received anything after Spending...

Carid / selling used damaged parts as new

Da
Apr 23, 2019

Purchased rims form carid. Came in damaged and poorly repaired with hand paint. They tried to explain the we're custom drilled and damage occurs in this process. Not on every hole then hand painted over. Also had incorrect backspacing. I do not believe carid ever sees the product s they...

Carid / kyb strut part # 4054. lost time from work

Mi
Apr 03, 2019

CaridI ordered KYB Front Struts for my 2002 Toyota Camary V6. As I opened up the box I compared both Struts very carefully. Upon looking at them, I found that there was significant differences in both struts. I realize that Left and Right will be different but there was different paint on one...

Carid / customer service

Bo
Mar 05, 2019

I made a purchase from CarId and was missing pieces and one thing I purchased was the wrong size. I have been trying to get issues resolved with them but I get the run around on the phone and 0 responses from emails. They are Johnny on the spot to make a sale but ignore you about their...

Carid / defective fuel injectors

An
Jan 14, 2019

I made a mistake of buying from this company. I bought some fuel injectors, and were defective. I reach out to them to tell them I need a refund and they just keep asking me to wait 24-48hrs to get a label on my email to return the part then they will refund my money. After almost two...

Carid / don't believe what they say about having the part

Do
Jan 14, 2019

Bought a brake booster on 1/10/19 with the understanding I would have it 1/11/2019. Were a business and its a customers vehicle part. Friday nothing call them up. Oh were putting it in the box right now and you will have it sat or monday. Monday nothing. Called again. We shipped it out...

Carid / led headlights

Wa
Jan 03, 2019

This company is a big rip off. They send you defective product, will not exchange or refund. I bought LED lights from them, both lights had problems on high beam. One didn't work and the other had a spot in the center. Contacted them and they wanted to know if they were still in...

Carid / brakes

Di
Jan 02, 2019

I ordered brake rotors the front were the right size the rear were not. Now its been past 2 months pushing to 3 and they keep saying they are checking with the manufacturers. They have been blowing me off for over a month now. And to top it off they keep saying its out of there return...

Carid / shipping

Ti
Dec 31, 2018

They overcharge for shipping (40.00 on a 170.00 order) then ship parts after the estimated delivery date. When you call them they say they will provide you with their shipping policy which means they think their slow shipping is the norm. 10 days for simple spark plugs is way too long in...

Carid / product issue followed by the worst customer service

Ke
Dec 08, 2018

The WORST customer service. Went with company after they advertised free shipping. Saw they offered Military discount so I called and was verified and approved. Didn't realize until later that they gave me the discount but took away free shipping. Wasn't much more so I didn't make a deal...

Carid / tire delivery time

Ad
Oct 21, 2018

When I purchased the tires on a Tuesday the 9th I clearly stated to Anthony that I will be on the road on Tuesday Mourning for Florida due to being a insurance adjuster and needed to be down on Florida to inspect claims I had set up for inspection due to the Hurricane. Anthony fully...

Carid / carid will not cancel an order that I placed 3 hours prior

On
Oct 12, 2018

I have included a link to the video of the process for buying rims and tires from CARID.com. At no point does the site or the process tell me that I can not cancel my order once I click purchase. They will not let me cancel my order per their hidden policy's. I purchased a set of rims and...

Carid / car seat covers

Rb
Oct 08, 2018

Before I ordered these covers I emailed the company and ask them specifically if these covers had seperate headrest covers. They emailed me back and confirmed that they did. The picture and description of the covers definitely indicated that they were seperate. When I got them they were...

Carid / wheel & tire package damaged/ poor customer service

Aa
Oct 08, 2018

I purchased a wheel and tire package on 9/6/18. I received the order on 9/18/18 with all four wheels being damaged. Called CARid and was told I would have to start a damage claim. Ups picked up the packages 9/21/18. I was told as soon as ups sent tracking numbers to them a new order would...

Carid / unreasonable shipping time/cancellation policy

Mi
Sep 26, 2018

Don't be fooled by their flashy website, online chat, etc. Recommend you do not do business with this company. Initially, I believed the salesperson was very helpful. I wanted to order 17x9 wheels and tires for my wife's brand new Jeep. The salesperson advised me these wheels, although they...

Carid.com / poor customer service / can't speak with any supervisors

Mi
Aug 23, 2018

CARID.com has been my worst online buying experience. I placed an order for wheels and tires and was quoted 10 days for delivery. After 15 mins I realized on the email receipt that delivery was much longer and decided to cancel. Called back literally 15 mins after placing order via the...

[Resolved] Carid / poor customer service and shipping issues

Gh
Aug 14, 2018

After looking over several sites i chose to go with car id for my custom wheels and tires for my car...i liked the fact that the site said in stock ready to ship with a 3-5 day delivery time...That was a lie...after placing my order and getting an email confering everything, i get another...

Carid / order [protected]

Kr
Aug 08, 2018

I placed this order specifically asking for overnight air delivery, since I was waiting at the delivery address for this part to repair my car. The first operator Jose Jose's profile photo Jose Jersey City, NJ x8775 managed to screw the order up by sending it UPS ground from Florida to...

Carid.com / refund for bumper

Ri
Jul 18, 2018

I am extremely annoyed and disappointed with Carid.com I have previously ordered a bumper for my Genesis coupe Hyundai. The part did not fit my car so I send it back waiting for my refund. I have been waiting for 4 week now, still no sign of my refund. I have contact the company several...

Carid / saab sunroof visor and seat covers order number [protected] & [protected]

Ju
Jul 15, 2018

I am extremely annoyed and disappointed with Carid.com I have previously ordered a sunroof visor for my Saab 900i to be delivered to the UK. I paid online, and was then contacted to say it was going to cost an extra $70 to ship. I agreed to this, and ordered some seat covers too, asking that...

Carid / refund

Ma
Jul 04, 2018

Sir/Ma'am, I'm writing in regards to my order that was placed on May17, 2018 order# [protected] for $522.09. The kit was the wrong kit for my truck, I contacted CARID and requested to return it. Belltech was an hour and half away from me at the time so I mentioned that I could just take it...

Carid / product not shipped as promised

To
Jul 02, 2018

On Friday, June 29, 2018, I called the Sales Office to inquire about a Higher Quality Brake Caliper for my 2011 Ram 3500 Pick up truck that I use extensively for Towing. This is my Work truck and "TIME" is very important as I am not able to work without the parts. They gave me a...

Carid / 2015 ford f150 rotors (brake kit)

Ge
Jun 28, 2018

CaridI recently inquired through CarID sales chat about the purchase of a PowerStop Brake Kit that consisted of rotors and pads for the front and rear of my truck. The sales person asked me some questions about the truck and asked me for my truck's VIN number, which he said 'guarantees' a fit...

[Resolved] Carid / customer service

Ja
Jun 18, 2018

I purchased a LED Conversion Kit for my 1999 Dodge Truck. Shortly after I had them installed I had a problem with the high beams. I contacted Chris and was told in order to replace the Kit, I would need to pay for another Kit and he would send me a return label for the old Kit and I would...

Carid / customer service

Ve
May 21, 2018

I placed order with an estimated shipment date of one week later. After that date passed, I called to check status. The first [censored] I spoke to placed me on hold to die & the call was eventually dropped. So I called them back. The second [censored] I spoke to (who couldn't...

Carid / wheels and tires

Sh
May 10, 2018

Received order of four tires, one of which was shipped damaged. Carid blamed it on ups but, its clearly damage prior to shipping. Had to submit picture of damage and without any communication carid issued a ups pickup (return of 1 wheel). After a week without word from carid we realized...

Carid / cancellation

Gl
May 10, 2018

Ordered a product and told was definitely in-stock. Called 3 days in a row to find not shipped or in stock. Cancelled and told email was sent to verfy order is cancelled. Called 3 days in a row cause emails never came. Now im told order may still ship and I must take time to return items I...

Carid / wheels and tires

Sn
May 08, 2018

Ordered wheels and tires 04/26 was told 5 days to mount and balance 5 days to ship. said perfect I have a trip planned 05/10. Sales man said perfect and they usually come sooner. Friday 04/27 I get my order email with an estimated ship date of 05/08 so I called in and was like WTF. I was told...

Carid.com / a/c manifold hose

Os
Mar 05, 2018

I ordered the product by phone on Feb. 20th, 2018. I asked the sales representative (Anna) if the product would fit my 4.3 L V-6; she stated that it did. I received the item o/a Feb. 25, 2018 by UPS. Upon installation I found out that the part would not fit my vehicle. I contacted Carid by...