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CarId Customer Care Service


1 Corporate Drive
New Jersey
United States - NJ08512

Customer Support Phone Numbers

+1 609 642 4700(International) 1 1
+1 800 505 3274(Customer Service) 3 2
+1 609 964 1983 0 1
Work days:
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM

CarId Complaints & Reviews

Carid / new wheels and tires

Henry AA on Jan 12, 2018
Purchased wheel and tires based on their drop down menu / website. When the wheels and tires arrived, they were too wide, I spoke with customer service; was told no refunds or exchanges possible. Their website states: If you are not 100% satisfied with your purchase, we will be happy to...

Carid / car seats arrived damaged shipped direct from manufacturer cipher auto

lazboytt on Jan 4, 2018
Ordered Cipher car seats from Car ID. Car seats arrived damage with no damage to the outside of the boxes. I called for a return label to exchange the seats but now I have to wait 24-48 hours for a call from UPS so they can inspect the items. To me this is crazy, Your should be able to...

Carid / refund for damaged radiator sent to me

kevin t nelson on Nov 30, 2017
I have been in contact with shipper and damage report has been done and they now need a return label to be sent to me from onxy enterprises int'l, corp carid.com, so UPS can then pick up the radiator that arrived damaged and can then be returned to you so I can get a refund, but I am...

Carid / Don't deal with them

Sarah Shuttleworth on Nov 20, 2017
They really think that resolving customers' issues is not necessary. I don't know who told them this. I would never recommend anyone to shop here. There are so many different places with a better service. Here, at Carid all you can do is to waste your time and money because these clown...

Carid / wheels/tires

j266 on Nov 16, 2017
Wheels/Tires that came in did not fit! I have tried numerous times to receive a return label but keep getting ignored and keep getting offered spacers instead. I do not want spacers, I want to return the rims/tires that do not fit. They refuse to acknowledge their guarantee and this ha...

Carid / no refund/replacement for damaged parts

Devon Morse on Nov 10, 2017
I am a returning customer of CARiD and i could not be more dissatisfied and insulted. I feel completely taken advantage of and a victim of a company whose polices are not in the best interest of their customers. CARiD sent me a front bumper for my truck that is severely damaged and...

Carid / incorrect item received and company unhelpful

Tamar Tomlinson on Oct 30, 2017
I selected headlights for my Hyundai Tuscon 2013 and aluminum mats. I realized that there was no choice for express shipping so I called the company directly and spoke with a Jose and Carlos respectively. I explained I lived in Jamaica but my friend would be coming to Jamaica the following...

Carid / poor customer service

Glenn X Wilson on Oct 25, 2017
I was buying a roof rack for my car and through the site and prices looked great. Even showed me all the parts to mount the rack. The only items not clear was the length of the crossbars. I call the help line and was told to by the 70" crossbars. Order arrived quickly but, the crossbars were too...

Carid / Never again will I shop here

Ann Brauto on Oct 22, 2017
I am pissed off by this company. I just don't understand how other people can trust and rely on them. I ordered two items hoping they would arrive soon. But not only they didn't ship it on time, they also delivered a wrong order. Not mine!! Confused or something, doesn't matter. I was so...

Carid / air shock - leaked / broke within first 2 week. would not cover under warranty

Steve Hopland on Oct 18, 2017
WILL NOT HONOR WARRANTEE !! I purchased 2 new air shocks for my GMC Envoy and had them installed. In less than 2 weeks they began to leak down & then went totally flat. I had mechanic diagnose to see if an air line had failed or what the problem was. I was shocked that the brand new air...

Carid / very poor customer service

Tenacity 101 on Sep 28, 2017
I placed an order on 9/16/2017, but called and elected to cancel that order on 9/20/2017 before it was shipped. I received and order cancellation request email from them, indicating that the order cancellation would be processed within 1-2 business days. Instead on 9/28/17, I get an email...

Carid / customer service, order fulfillment

Mr. Dependable on Sep 19, 2017
Spent over twenty minutes on hold to confirm stock of a particular item, and ensure it would ship the next day. Five days later it has not shipped, and an email is sent announcing rescheduled shipment tomorrow (still hasn't shipped six days after order). Phone call to follow up included...

Carid / never again

Tiffany P on Sep 8, 2017
I would never rely on them again judging by the way they treat customers. I used to order items from them sometimes and every time the situation was the same. After I ordered I usually got an email from them saying that my package would arrive then and then. But it never did on time. They...

Carid / buy elsewhere

George Kronwall on Sep 4, 2017
I placed a very simple order with 2 items in stock and didn't receive any shipping confirmation no matter how many times I asked for it. Now I want a refund and have no idea how long it will take knowing now the way they work and how they treat customers. Now you know as well and I'm advising you...

Carid / lift kit for 2017 gmc truck

E. Roche on Aug 15, 2017
Do not order from this company!! All of the negative reviews you will read about this THIRD PARTY COMPANY are 100% true... they are unreliable, very deceptive, scam artists! We purchased a lift kit from them on July 11, 2017 for a 2017 GMC Truck. It was delivered to us in three separate...

[Resolved] Carid / product returns

Brian Craig on Jul 27, 2017
I ordered a windshield frame and when I received it it was defective. That claim to have easy and fast returns...don't you believe it. They have to contact the manufacturer which took two days, then the manufacturer may take up to 3 business days before they respond. If they decide to...

[Resolved] Carid / unreliable shipping / customer service / part availability

pr tds on Jul 21, 2017
Third party company. Does not have a professional way of doing business. They still promote items on their website even though they really don't have it in stock. Customer service is poor, I was transferred 4 times just to request a refund. When you run a business you need to be...

[Resolved] Carid / tires and wheels

gczahn on Jul 18, 2017
On 6/15/17 I placed an order for tires and wheels for my 1978 Corvette with a big brake kit. The reason that I ordered them from CARiD was that they were supposedly guaranteed to fit. I received them on 6/18/17 and they did not fit. I immediately contacted the salesman that I placed the...

[Resolved] Carid / customer-service returns

Michaelmarz on Jul 11, 2017
I have ordered parts from carID I received 10 out of 12 customer-service keeps give me the run around about getting with manufacture I have emailed customer service twice and Still no resolution we are now going on week 2. I just flat out want a refund. This is the 1st and last time I'm...

[Resolved] Carid / everything: problems with salesman, shipping, bad & rude customer service & delay in return core label via email

DB69 on Jun 27, 2017
When I placed order with Jose Ext. 8782 I was told by Jose that return label for $100 core would be in box which it wasnt. It took 6 days to receive a 2nd day air UPS pkg. Now told by CarId it will take 24-48 hrs to receive return core label via email (yes email). Salesman lied, spoke to...

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