Consumer Complaints & Reviews in Nairobi, Nairobi City, Kenya

Kenya Airways — flight

My brother-in-law n his family had a flight at 9.45am from ahmedabad to mumbai today.. but when they reached at the airport, the flight already took-off at 6 am.. But now they...

Jumia Kenya — customer care

Order [protected] Women Hooded Long Sleeve Soft Plush Bathrobe Long Sleep Robe ( Black ) Dear Jumia, you lost my bathrobe, it was marked as delivered but never reached me. I am a...

Le Style Parfait Kenya — customer service

When inquiring (for the 3rd time) about an online order not received yet, you are told that you should write an email (already done) then that you can call a number but they'll...

Le Style Parfait Kenya — clothing items

K2864LSPK Above order was paid for via mpesa on the $1$/$2$ & has not been delivered to me since. Delivery was promised to be during the 24th-26th of the same month. The...

Jumia — phone htc

i have a complain to make here.september last yr i ordered a phone from jumia kenya make htc, within a month it started shutting down indefinitely, rebooting every time, i cant...

Jumia — feeling down played.. for order [protected]

I ordered that product and payed confirmed everything.the delivery scheduled Saturday was due only for a call to be made late that the product Will not be delivered!is jumia...

Kenya Airways — wrong booking, booking reference number: spnm8z

On 6th $1$ $2$ at about 16:00, i contacted your office via number [protected] for reservation for a flight to depart Kisumu international airport on 7th $1$ $2$ at...

Swiss International Air Lines — seat reservation

Flight LX 296 - Kellen Wangari Gichohi I wish to expresss disappointment that i seat reservation between Zurich and Nairobi was automatic. And the online advise to change seat...

Jumia — delivery

Hey jumia, I am kelvin I bought a merchandise on 21of July on a Saturday, a water dispenser and it was to be delivered to me within 2-3working days...then on a Wednesday I got an...

Infinix Mobility — infinix hot3 lte

This product I bought in $1$ $2$. The phone started giving problems within few months. It was sent to carlcare centers several times and was working for few days and wa...

Qatar Airways — aircraft a320

Dear Qatar, I like flying your Airlines but the other day I was really disappointed when you put us on A320 from Doha to Nairobi (trip VP5RJC) a very old aircraft, no leg space...

Aramex International — fish lures

Kindly I would like you to check for me the package tracking number [protected] and [protected] en route to US to Big Y Company which was shipped on 3rd $1$ $2$. Its yet to be...

Jumia Kenya — refund policy

Hi i recently bought a phone on jumia order number. [protected]. Although delivery time was effective and on time i have to complain that jumia is providing low quality product...

Jumia — unethical behaviour

Hi im mitchelle I ordered quite alot from jumia from nait equipments to products beauty and stuff the online is fun but when it came to delivery the rider is very rude I dont know...

Hostelworld — manyatta backpackers nairobi, kenya

In their accommodation description, they say they provide lockers. This is not true and they know about it. I asked the receptionist and she looked at the "potentially available"...

Amoma.com — prideinn hotels

Hello amoma, Im writting to you from prideinn hotels in Kenya.we are launching an official complain because you have been displaying our rates without any communication or...

Jumia — 32" led tv that I ordered

Its unfortunately that i ordered 32"led tv on jumia online services, on 31 $1$ $2$.Since that day ihave not received any call from jumia agent about how i will receive my item.My...

iWriter — theft of an iwriter account

I contracted a writer (mwaniki james, +[protected]), to work for me on $1$ $2$ to write articles for my account named prolificjoe, email addre...

Brent Aviation (Cargo) in Nairobi Kenya — their exporting services of precious metals from nairobi kenya to dubai was a scam

Brent Aviation in Nairobi Kenya represented by Richard Kubo Onyango is a scam company Please be extremely careful if you are approached by Richard Kubo Onyango in Nairobi Kenya...

Qatar Airways — customer service; george njoroge nairobi kenya

Hi We went to NBO airport in time to board a plane with Qatar and to our surprise only our two kids were in the iternary and my husband and I were left out. We had received a...

Infinix Mobility — infinix hot 5 lite phone

I bought a phone (Infinix Hot5 Lite) 1 week ago and the camera has stopped working. The back camera refuses to focus, the front camera is fine. I still have my receipt but bought...

Elite Worldwide & Cargo Delivery — delivery service

I was sent cargo from Damascus and i received a call to inform me that they have received it in their offices in my country Kenya. The asked me to send clearance money so that...

Kenya Airways — poor services

I recently boarded KQ887 and KQ410 from Bangkok to Entebbe but was appalled by the services. Firstly KQ887 has a terrible toilet that was not fitted properly and is not...

AliExpress — I am complaining about delayed delivery of a pair of shoes

I bought a pair of shoes on 12th $1$ $2$ though my friend Mirja kattelus since I didn't have a debit card with order number-[protected]. The item was to be delivered to...

Infinix Mobility — infinix zero 4 screen pixel issue or screen burn

Dear Sir/ Madam I bought an infinix zero 4 (X555) in $1$ $2$ and In the month of October it started developed a screen discolouration that seems to be spreading at the side of...

Kenya Metropolitan Gold Refinery LTD — nairobi gold bars, gold nuggets, diamonds and copper cathode scam

Unfortunately we have to report a list of scammers and the companies they use to scam buyers interested in Gold Dore Bars or Gold Nuggets in Nairobi, Dar Es Salaam or Uganda. How...

Fox TV — fox ent

The channel is very unclear. Picture quality is very poor, and there's a lag with the pictures, so there's a disconnect between sound and pictures . The pictures are also...

Kenya Airways — no communication/updates provided to passengers by kq

My parents are travelling on flight KQ204 twin-jet from Nairobi to Mumbai on 26th Nov 2017. The flight got delayed and there was no information provided to the passengers about...

Course Hero — Unpaid intellectual property

Hi Course hero, I had been working with you as a tutor for sometime before you suspended my account(bethvivy91) on grounds of gross misconduct. You didn't even pay me my pending...

Worldventures — training

i will never forget world venture for breaking my family. My wife enrolled in this world venture without my knowledge only to come and learn of overseas training's and trips which...

HomeworkMarket — account nature

I hereby write to request for the change of my account status. I had applied for a tutor's account, but I can now see it's a student account. please help, my email address i...

Jumia — delivery of my package

Am brian from embakasi. I made an order (no-[protected]. This order was made on 25th $1$ $2$. I never got an email confirming the order or informing me of the tracking number...

Coca Cola — bought an expired coca cola soda

I had just taken my lunch at a cafe opposite industrial police, then on my way back to the office decided to buy a coca cola take away from a green kiosk just next to the cafe...

Jumia — refund or replacement of faulty phone

I bought a phone order number [protected] unfortunately it is faulty. One of the Sim Card slot is not working I have contacted customer care and they instructed me to take the phone...

Worldventures — cancellation email acknowledgement.

Yesterday $1$/$2$ I wrote an email to cancel my recent membership but have received no communication. This is the copy of my email details Good day. I hereby cancel my recent...

Uber — fraudulent cancellation fee charged to riders by drivers who fail to show up and cancel trips

3 instances in one week, I have been charged cancellation fees for trips where the driver failed to show up after accepting the trip. $1$/$2$ - Driver Charles just refused to show...

Carrefour — faulty lg television

I bought a television a year ago from Carrefour, The Hub in Karen. It has broken down twice and I am not getting the matter resolved. They have taken the TV to LG and no one ha...

MultiChoice Africa / DSTV — delay in reconnecting dstv accounts

This is in reference to RTGS payment made on 06 $1$ $2$ to Multichoice Kenya Limited Standard Charted bank KSH account, amount Ksh 237, 941.40. from State Department of...

Infinix Mobility — infinix note 3 7.0 update

I recently got notified that Infinite Note 3 X601 has a new update 7.0 Nougat. So I download and updated it and now my phone automatically restarts every 10 to 20 seconds. I...

Nairobi City County — Won google uk give-away lotto of sterling pounds 500,000/=

Office of the fiduciary agent Approved £500, 000.00 lottery award Congratulations!!! Dear: lucky winner, ​ This is to acknowledge the receipt of your details, you have been...

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