DateMyAge’s earns a 4.3-star rating from 15 reviews and 38 complaints, showing that the majority of mature singles are very satisfied with dating experiences.
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Replied
DateMyAge - Honest experience with some challenges, but learned a lot
I appreciate the effort that went into creating this dating site and can see the potential for connecting people across the globe. Like literally across the globe... However, my personal experience came with a few struggles. Many of the people I connected with were from different countries, which led to some real-time communication challenges due to the...
Replied
Autobilling a good idea?
I honestly thought it was a free dating site. I signed up expecting to try it out casually, but then noticed money being withdrawn from my bank account. At first, I was really alarmed and felt like I might have been scammed *** I didn’t remember authorizing any charges and had no idea how to cancel the subscription
I tried to cancel right away and contacted support, which was a bit frustrating at first.After digging into it more and re-reading the terms during registration, I realized that the membership actually renews automatically, and I had agreed to it when I signed up. That was on me, I didn’t pay close enough attention to the fine print. Still, I think they could make the billing info more transparent up front.
I’ve now canceled the subscription, but I’d advise anyone thinking of joining to be very clear on the pricing and renewal terms. The site does have real profiles and some decent features, but the unexpected charges were a rough way to start. I got to maximize my auto membership
Recommendation: Tried to cancel right away and contacted support,
Thank you for your thoughtful and honest feedback. We’re truly sorry for the confusion and initial frustration. DateMyAge clearly outlines the auto-renewal terms during registration, but we understand that they can be easy to miss. We're glad you found clarity and successfully canceled. Your point about billing transparency is valid, and we’re working on making pricing even clearer from the start. We appreciate your recommendation and are here if you need anything further.
Replied
Takes time, but the people are serious
People here seem more matre, and the conversations are not holow. I appreciate the video calls feature, as it makes things feel more real while at a distance. It did take me a few days to get matched with someone who actually replied, though. The system rewards patience. If you're expecting instant results, it’s probably not for you.
Thank you so much for sharing your thoughtful experience with DateMyAge! We’re glad to hear you appreciate the maturity and genuine connections our community offers. The video calls feature is indeed a great way to bring authenticity and closeness even when miles apart.
We understand tthat finding the right match takes time and patience, and we truly value your recognition that meaningful conversations don’t happen overnight. Our system is designed to prioritize quality over speed, rewarding those who take the time to build sincere connections.
Thanks again for your honest feedback! It helps us continue improving the experience for everyone seeking something real. Wishing you all the best on your journey to finding that special someone!
Replied
Almost flawless but things can be better I guess
I noticed I was charged three times without realizing it, which was a bit frustrating at first. When I reached out to support, they were very helpful and explained that I had accidentally activated auto-reload.
Thankfully, they offered to refund the most recent charge even if I had almost already used it... and even guided me on how to turn off the auto-renewal so it doesn't happen again. Yes, I understand the feature is meant to make things seamless, but I personally prefer having full control and doing it myself. I really appreciate the support team for being understanding and resolving this so smoothly.
Only wish the phone lines too to be 24 hours too
Recommendation: Don't click and click without reading unlike other sites datemyage has very very different terms
The complaint has been investigated and resolved to the customer's satisfaction.
Hi there, thank you so much for your understanding and patience! We completely understand the frustration of unexpected charges, and we're glad our support team could guide you through the process. Our auto-reload feature is indeed designed for convenience, but we appreciate your preference for more control. We're always here to assist you with any questions or changes to your account. As for the phone lines, we’re working on extending support hours to ensure we're always available to help!
Your recommendation is spot on and it's important to review terms and settings before proceeding, and we're grateful you pointed that out. Thanks for being so considerate, and we're happy to have been able to resolve this for you!
Replied
DateMyAge - My sentiment as long time user
Helloo Listen, I originally had concerns about this site being a scam due to numerous fake profiles and difficulty reaching customer support. However, after some time, we, I think they read my review. I can confirm that these issues have been addressed. The platform has improved its profile verification process, and customer service has become more...
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Excited!
A better experience and unforgettable one. Never thought I will reach this point. I have been trying out lots of different apps and finally, I think I found the one. :):) Lucky enough to have an experience different from other ones I read online, truly, the journey depends from person to person. Anyway, what helped me through this process is the great great options in datemyage. I enjoy chatting a lot, mind you, I'm a bit old to chat as quick as I used too, but this helped me so good that now My partner is leveling up, we're planning to meet the soonest. Thanks daemyage!
Recommendation: I got my own story to tell and I think it is different for everybody, so do it your own way:)
The complaint has been investigated and resolved to the customer's satisfaction.
That’s such a heartwarming story, and I’m so happy to hear that you’ve had a positive experience! It’s great that you found a platform that suits your needs and helped you connect with someone meaningful. Your advice to go with your own journey is really spot-on—everyone’s experience is unique, and it’s all about what works best for you.
Best of luck with your plans to meet up, and I hope your story continues to be just as fulfilling! 😊
Replied
Opinion only
They offer a credit-based system, which makes it easy to manage your spending when speaking with regular members like me. The initial $50 allows you to get started and send a few messages, and if you need more, it's simple to reload and continue reaching out. The flexible approach to credits is great for staying within your budget while exploring potential connections.
My Pros Pros
Pricing syustem +++
And Cons
Too many messages
Recommendation: Consider giving it a try for its user-friendly payment system.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Automatic seamless charges
So the other day I was charged the credits, yes, I did it at first but then suddenly more charges came as I continue video chatting with my partner, I was so confused because it keeps asking me to pay and charges automatically, so I reached out via their chat line, They sent me screenshots through the email, my activities (almost all video chat because i prefer that) true, and also the box I checked that activated this auto renewal for seamless purchase... the support also explained it and I didn't know that box I check is for that, so I learned my lesson. Anyway, lately, I realize that's the best way to go so I won't have to do it manually and cut my video chats. Now I let it be. I am just grateful that unlike other dating sites only datemyage has chat line and they are able to explain it with full documentation. A 5 star for that.
Recommendation: since i always have trouble paying i recommend opting to autcharges
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience with us. We’re glad that our customer service team was able to help clarify the charges and explain the auto-renewal process, even if it was initially a bit confusing. We always aim to provide clear and helpful documentation to make sure our users feel informed and supported, and it’s wonderful to hear that you found that valuable. Thank you for your understanding, and we're thrilled to hear that you've found the seamless purchase option to be helpful for your video chats. We look forward to continuing to support you on your journey!
Replied
Mixed Feelings
I recently renewed my subscription for DateMyAge.com, and while I've been using the site for about three months now, my experience has been a bit mixed. On the plus side, the site is fairly easy to use and there are plenty of members worldwide. However, I've had some issues with their billing system. Although their customer service has been helpful in explaining things, the payment process could definitely be smoother. Overall, it's been okay, but there's certainly room for improvement
Recommendation: If you encounter any issues, don't hesitate to reach out to customer service for assistance immediately
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your feedback, and I’m glad to hear that you've had a generally positive experience with the site in terms of ease of use and the variety of members. We definitely appreciate your input on the billing process—it’s always helpful to know where we can improve. While I’m happy that customer service has been able to assist you, I agree that the payment process should be as seamless as possible. We’re always working to make things better for our users, and your comments will definitely help in identifying areas for improvement.
If you have any specific suggestions or additional concerns regarding billing or any other aspect, please feel free to share them with us at support@datemyage.com. We're here to help and ensure that your experience continues to improve moving forward!
Replied
Great so far
Just recently made a refill because I enjoy using this site. I think 3 months is enough for me to say that I am having a great experience so far because for me it's features are so easy to use plus alot of members all over the world not discriminating by age or race. I just like it really... even though sometimes the site crashes I just refresh the page and all goes well again. That's it so far! Hopefully be back here for finally with a serious match!
Turn on screen reader support
Quick response, I don't need anything now. Thanks!
Thank you so much for your review. We appreciate your kind words. Thank you for being a valued member of our community! We're thrilled to hear that you're enjoying your experience on the site and finding it easy to use. Your feedback about the occasional crashes is noted, and we appreciate you refreshing the page to resolve the issue. We're constantly working to improve our platform for all members.
Replied
I give this site date my age a 0 it a total scam site
My picture on : datemyage a picture of a toilet 🚽. I got flooded with emails from all sorts of scammers with perfect pictures usually models. I never gave this site a dime. Caution ⚠️ 🚩don’t buy into this ridiculous nonsense of a site. Men who constantly sent me emails wanting me to go to WhatsApp, Telegram or Gmail. I’m 63 not 23 and I was getting emails from younger men writing stupid letters. Men who Never read my profile as to what I was seeking in a mate. Horrible!
I’m still receiving emails from this scam site which I’ve deleted numerous times. Ugh 😩
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your thoughts about the platform. We are very sorry if it took this much time for us to respond to your concerns. Receiving such number of messages must have meant that members found your profile interesting and funny for posting such photo and would like to be acquainted to you. I understand you found it strange and that said situation built some doubts and led to you not believing the measures we have been taking to achieve a secure community. Thus, I would like to clarify that we are partnered with a Team who are delegated to review profiles and approve photos being uploaded in the platform, but due to higher volumes of new registrants such processes may take time. But rest assured that such verification aspect is being taken care of.
In the pursuance of having a safe community, we highly encourage our members to make sure to take their time in getting to know a member first before entrusting them with the exchange of contact information, and with that being said, You did a great job not entertaining such requests in such amount of time.
Moreover, the most probable reason why you have been receiving unmatched ages could be that you have not set up your age preference yet in the section "I'm looking for" or you can actually also customize it in the default settings of you "Search" button.
Furthermore, If you do not want to worry about the legitimacy of the members you are corresponding with you may simply limit your communication to Verified accounts, those with certified blue button on their Name.
You may also want to consider seeing it for yourself by doing a Video Chat with them.
For the official deletion of your profile and any other concerns, Please don't hesitate to share it with us via e-mail us at support@datemyage.com along with the relevant details to assist you with full urgency.
Replied
Scam
Total scam! They charge 30 to join then 10 bucks to send one message! Right after joining i got a flood of messages that seemed to good to be true. I replied to them and sadly got nothing in return. I then put my email address into my bio and have yet to get one email. It’s clear this site is only interested in playing with your emotions then scamming you out of your money by putting flat hours in your mind! Run and don’t give them a dime!
Claimed loss: 50
Desired outcome: Mislead, being given false hope, lied to, compensation $25k
Recommendation: RUN
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your concerns and opening up about your experience. I am sorry to learn that the premium communication rates left you with doubts and disappointment. This is surely not the outcome we are expecting from our members, hence we have made the Credit system and rates clear in our Terms and Policy under "Membership" section, In this case I also would like to encourage to use online chatting for lasting communication; And In addition to that, we also put emphasis on the personal information that are strictly not allowed to be posted in Bio/Profile under "Prohibited Contents", that says:
"You are not allowed to include in your profile any telephone numbers, street addresses, last names, URLs, email addresses, other social media profile addresses or any other contact information outside the Services. You are not allowed to include in your correspondence with other Members any URLs, email addresses or telephone and fax numbers, other social media profile addresses or any other contact information outside the Services."
Which most definitely is the reason, why you unfortunately did not receive any personal email from other members. They may have noticed that you have breached the policy thus no one attempted to entertain such. For that, I would like to extend my apology.
Those abovementioned rules are just few of our measures to avoid any fraudulent activities in the platform as we strive hard to offer a secure community for our members. However, we are definitely respecting your judgment and if there are any cases you have encountered that portrays suspicious behavior, you can always reach out to us via email at support@datemyage.com.
I hope this clarifies your confusion about the rules and the situations you have encountered and hopefully lead you to understanding why we stand as a legitimate website for over 20 years now. Thank You.
Replied
Date My Age is a total scam.
My 76 year old mother signed up and in less than 3 weeks they have charged her over $2500 for messaging with other member (probably AI bots). I have called their support multiple times. They claim the charges are accurate and then they put me on mute or go silent like the call disconnected but I have full bar LTE. Do not use this service! Hopefully the credit card company can take care of this. My mother never received any receipts to her email each time they charged her credit card.
Recommendation: Do not use! Total scam!!! Pay very close attention to your credit card statement if you are foolish enough to provide one.
The complaint has been investigated and resolved to the customer's satisfaction.
We appreciate you reaching out to us regarding this billing concern in behalf of your Mom. I am sorry if it took this much time to reply to you here.
I understand that you mentioned contacting us about this before which unfortunately didn't work to your expected outcome. Thus, if this issue remains unresolved, please don't hesitate contacting us with relevant information at support@datemyage.com. We will surely check every single purchase and activity in the records and provide you with further clarifications about what had occurred, Also, if the refund is possible in accordance with the Policy, we surely wouldn't hesitate to grant your request.
Thank you.
We appreciated you reaching out to us regarding this billing concern in behalf of your Mom. I am sorry if it took this much time to reply to you here.
I understand that you mentioned contacting us about this before which unfortunately didn't work to your expected outcome. Thus, if this issue remains unresolved, please don't hesitate contacting us with relevant information at support@datemyage.com. We will surely check every single purchase and activity in the records and provide you with further clarifications about what had occurred, Also, if the refund is possible in accordance with the Policy, we surely wouldn't hesitate to grant your request.
Thank you.
Replied
The website is a scam. It has nothing but liars. Don't even try dealing with customer service they will not reply whatsoever
They charge your account for credits but do not give you the credits. Customer service does not reply whatsoever to anything. The best thing I could recommend to anyone is. Don't even think about using their site unless you want to lose money. All I want is your money. This site is just another way for scammers to take money and give nothing in return
Recommendation: Don't even think about using the website.
I was charged three times for credits but never receive them On 09/02/2023 I tried to purchase credits 3 times all 3 times my bank account was charged but I did not receive any of the credits on my page. I could not reply to anyone or open any emails.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for being so patient with us while waiting for this issue to be resolved.
I understand that our response came in a delayed manner which we are sincerely sorry for.
On a positive note, I hope this billing concern has been already resolved with the results in favor to your desired outcome. If however, no clarification and unfortunately no resolution has been provided yet, Please don't hesitate to bring this to our attention at support@datemyage.com. We will surely provide utmost priority in resolving this concern.
I also just want to add up that in the future that the same issue occurred, please contact us without any hesitation through our customer support line instead for urgent response. We would Thank You.
Replied
Not real
I have tried this account on a few occasions and due to the fact that i am frugal i was a bit taken back how much it actually cost. Had a conversation with my self and tried it again and this time it truly to don't seem real. To me it seems fake.
They ask you obvious questions when the answers are displayed on your profile. Also, one statement came to me was,
1) Have you ever loved someone with the pieces of broken heart? I replied and said my heart was never broken, he asked are you serious? ohh so you were not in any relationship before? and he said ohh so when did you get separated from him..?
2) A question came to me and said You have beautiful eyes and where are you from? I said, "Thank you! I am from the Bahamas! and you are from Madrid." his response was "If my queen is from Madrid what are you looking for here?"
Any smart woman can tell they have an unintelligent AI working behind the scene.
Recommendation: Don't spend no money on this fraudulent account.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your concerns. I am sorry to hear that you developed some doubts about the authenticity of some profiles and our services.
I have read and thoroughly reviewed the flow of conversation limited to what you have posted here and found them pretty normal for members trying to win someone's attention. I understand you found them suspicious due to how they responded, but we have to also consider some factors that may led to other members replying "unintelligently", whether it be language barrier or some typo errors or simply just that's how they really is, I believe we have to be respectful of that and give a bit more time to get to know them.
However, we support your judgment and you are fully entitled to your opinion. Thus, I would like to inform you that we are implementing all anti-scam measures and we work the best we can to ensure a safe community, thus If you suspect interactions to be concerning, find three dots while you are in chat with the member and click "Report abuse or scam" by doing that the profile is directed to Moderation for verification Or you can directly contact us with relevant details at support@datemyage.com. Moreover, If you do not want to worry about the legitimacy of the members, you may simply limit your communication to Verified accounts.
Thank you for sharing your concerns. I am sorry to hear that you developed some doubts about the authenticity of some profiles and our services.
I have read and thoroughly reviewed the flow of conversation limited to what you have posted here and found them pretty normal for members trying to win someone's attention. I understand you found them suspicious due to how they responded, but we have to also consider some factors that may led to other members replying "unintelligently", whether it be language barrier or some typo errors or simply just that's how they really is, I believe we have to be respectful of that and give a bit more time to get to know them.
However, we support your judgment and you are fully entitled to your opinion. Thus, I would like to inform you that we are implementing all anti-scam measures and we work the best we can to ensure a safe community, thus If you suspect interactions to be concerning, find three dots while you are in chat with the member and click "Report abuse or scam" by doing that the profile is directed to Moderation for verification Or you can directly contact us with relevant details at support@datemyage.com. Moreover, If you do not want to worry about the legitimacy of the members, you may simply limit your communication to Verified accounts.
Thank you for sharing your concerns. I am sorry to hear that you developed some doubts about the authenticity of some profiles and our services.
I have read and thoroughly reviewed the flow of conversation limited to what you have posted here and found them pretty normal for members trying to win someone's attention. I understand you found them suspicious due to how they responded, but we have to also consider some factors that may led to other members replying "unintelligently", whether it be language barrier or some typo errors or simply just that's how they really is, I believe we have to be respectful of that and give a bit more time to get to know them.
However, we support your judgment and you are fully entitled to your opinion. Thus, I would like to inform you that we are implementing all anti-scam measures and we work the best we can to ensure a safe community, thus If you suspect interactions to be concerning, find three dots while you are in chat with the member and click "Report abuse or scam" by doing that the profile is directed to Moderation for verification Or you can directly contact us with relevant details at support@datemyage.com. Moreover, If you do not want to worry about the legitimacy of the members, you may simply limit your communication to Verified accounts.
DateMyAge Complaints 38
Dating chat
You have to pay to chat and to be honest i cannot understand the policy about the credits
I joined to see how it works but like 2 messages in and they askin for credits again. Thought maybe free accounts had more to do. Guess not. Feels like you can’t do much unless you pay. I get that it’s a business, but would be nice to have a bit more for free users just trying it out.
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I wasn't expecting much but Ive actually met a couple of great people here. Worth checking out
They have resolved the issue. Thank you guys
Replied
Charged immediately for virtual gift – requesting review of history and refund
I’ve been using Datemyage and recently encountered an issue that I need assistance with. While exploring the site’s features, I sent a virtual gift (a cactus) thinking it was a fun, harmless interaction. However, I was immediately charged credits without any confirmation or warning about the cost involved. I understand that virtual items often carry a fee...
Replied
Payment - date my age has blacklisted my credit card
Your accounting department will no longer accept my credit card to pay for my credits I don't have any other credit cards to pay with. I was told by one of your team that I have been blacklisted because my bank put a hold on my payments to many times although each time this was resolved. I get on an average 250 to 300 letters each day and I cannot respond...
Read full review of DateMyAgeIs DateMyAge Legit?
DateMyAge earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
By resolving 100% of 38 negative reviews, DateMyAge is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
DateMyAge has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
DateMyAge has claimed the domain name for datemyage.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Datemyage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Datemyage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up DateMyAge and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- DateMyAge protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to DateMyAge. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
Unauthorized credit card charge
I am having difficulty in reaching someone about these charges, the customer service number does not work, I cannot even leave a message~ I do not understand, I have tried the number several times and have gotton nowhere. so I asked the question regarding the charges on the live chat(to no avail)... On January 2,2025 I decided to join the site...My charge...
Read full review of DateMyAge
Replied
Still being billed for canceled service
On October30, 2024, I called in and asked for my parentage service to be cancelled. I was assured that it was cancelled and that I would not be billed any further. I was billed 50.00 again on November 3,2024. I want my membership cancelled permanently and I want my November 3, payment refunded. I am now engaged to a wonderful man. I no longer need thi...
Read full review of DateMyAge and 1 comment
Replied
Reyes and Matt Dishman
On the picture page, there is a man named REYES, claims he lives in EDISON (no state mentioned) also claims he is 40 years old and you need to contact him by email.
I know him as MATTHEW MELLON DISHMAN, 49 years old, a dog lover. Have had a running conversation with him since the 25th of June, have been conned out of a very large amount of money, he claims he lives in Charlston WV, but works for the CIA and is on assignment in Washington DC (since August?). He is now flying a private jet to Africa and importing gold, and he is conning people out of very large sums of money to buy the gold. I know this because he has been attempting to get me to use the equity in my house to invest in his venture on the ground floor (as he stated).
I have no idea if he is on any other dating websites - he claims he is gay, likes older men, and he claimed he bought us a house in Ft. Lauderdale to live in. I called Broward County FL, regarding the owners on record for that house.
Claimed loss: $145,000
Desired outcome: Eliminate him from your website. He is on FaceBook as MATT DISHMAN.His photograph matches on DateMyAge and FaceBook.
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This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your experience. We are deeply sorry to hear about the distress and financial loss you have encountered. This situation is concerning, and we take such claims very seriously.
Please note that any individual engaging in fraudulent or deceptive behavior is strictly against our platform's policies. We encourage you to report this profile directly to our customer support team at support@datemyage.com, so that we can investigate this matter thoroughly and take appropriate actions to protect our members.
We appreciate you submitting your contact details and profile information however, upon checking, we unfortunately found any active subscription nor any money spent in your account, additionally, you have not submitted any relevant proof regarding your encounter so far thus we strictly recommend doing so immediately to resolve your concerns.
Thank you for bringing this serious issue to our attention. We take reports of fraud and impersonation very seriously, and we appreciate you sharing your experience with us.
We are sorry to hear about your unfortunate encounter with someone using the name Reyes, who you have identified as Matthew Mellon Dishman. It’s alarming to learn about the extent of the financial losses you've experienced.
To address this situation effectively, we urge you to contact our support team directly with all relevant details at support@dating.com, including any evidence you have regarding this individual's activities on our platform. We have measures in place to investigate and take action against fraudulent accounts.
Your feedback is crucial in helping us maintain a safe and trustworthy environment for our users, and we appreciate your vigilance in reporting this matter. Thank you for your understanding, and we are committed to resolving this issue.
Replied
I want to know the correct information.
Hello. I would like you to help me and please read the email.
My id is [protected]. I sent you an email on 29/8/2024 at 13:52. Thailand time. I have hesitation and doubt and dare not pay credit in october 2024. I ask you to read the email on the date and time that I sent. And please reply to me. I thank you very much. (I have sent you a screenshot for easy verification.)
Desired outcome: I would like you to contact me by email as soon as possible.
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This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We appreciate your patience and understand your concerns. I would like to confirm that we have received your email and as what we have responded the same day, unfortunately, your application for free membership subscription did not qualify. To find out more details about the reasons, Please kindly check the list of requirements on the Terms and Conditions >>> About >>Free membership Subscription.
If you have any further concerns regarding such, we highly recommend that you continue communicating with us through the email support@datemyage.com to provide you with prompt and direct response.
Contact DateMyAge customer support again, referencing your user ID and the date and time of your original email (29/8/2024, 13:52 Thailand time). Attach the screenshot for verification, and request a response to your concerns about the payment in October 2024. If they still do not respond, consider reaching out via their official social media platforms or customer service chat to escalate the issue. Keep a record of all communication for further action if needed.
Hi Siri,
Thank you for responding on the recent reply. We strongly recommend you to check your email as we have sent you further information on the 2nd of October regarding your concerns with case reference 08343579. We also strongly suggest that you keep the said email thread responded for further inquiries to provide you with prompt response.
Replied
Dating my age app
This app describes itself as a dating site. This app is a total scam! They show all these beautiful sexy women from all over the world who started texting me before I had anything in my profile. Of course, men need to pay a lot for texts, chatting, video chat, etc. The money I paid goes within a few minutes, I spent over $400.00 in an hour I believe! I got random questions and chat requests, and it is so expensive! The goal is for men to pay a lot of money while the women get paid for how long they keep men online. It is so obvious this company is operating an illegal business. I plan to report them to all the Federal Agencies that oversee Apps like Date My Age I can.
Claimed loss: Around $400.00.
Desired outcome: I would like the site sanctioned and have it pay the money men paid. I would like the money I spent returned.
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This complaint has been resolved automatically due to user's inactivity.
Thank you for taking the time to provide detailed feedback about your experience with our platform. We genuinely regret to hear about the issues you’ve encountered and understand your frustration.
We want to assure you that our primary goal is to create a trustworthy and engaging dating experience. Your concerns about the interaction and the cost involved are taken very seriously. We strive to maintain transparency in our pricing and ensure that members have a clear understanding of the services provided and associated costs.
We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issues you may encounter. At the moment, we do not implement any monthly membership with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. We believe your issue has to do with the fact that you have run out of credits. Once they end, you should top up your profile to continue your communication. If you feel comfortable, I recommend reaching out to customer support support@datemyage.com as we're unable to find any purchase ever made in datemyage on the account linked with wlw@fastmail.com so we could look into your credit history and maybe counsel you on how to manage your credits efficiently as well as seek clarification on the charges.
Your feedback is crucial in helping us enhance our platform and resolve any issues. Thank you for bringing these matters to our attention. We are dedicated to improving our service and ensuring that all our users have a positive experience.
Replied
Your billing Dept is blocking my Bank Card
Member I.D. [protected] I have been here since August 16,2024, No problems with my Bank card until August 26,2024. I have spent over $1,500 U.S. here. now your Billing Dept is not only controlling the packages i buy but now blocking my card. I have talked with SIUCU in the U.K. and in America. you are being paid! There is nothing nothing wrong on my card no spending limit of any kind!. The problem is on your end. I not changing banks either to suit you! I have to see this as Public Fraud! You are a Public Website. You really shouldn't be aloud on the WEB with your Billing Dept problems! This can be seen as a International problem.
Desired outcome: Please fix this Billing issue prior to me contacting my Representatives!
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This complaint has been resolved automatically due to user's inactivity.
Ticket: RDH-70945
Thank you for bringing your concerns to our attention. We apologize for the difficulties you’ve experienced while trying to purchase credits.
After a thorough review, we’ve identified that your payment attempts have been declined due to multiple attempts being made in a short period. When several transactions are attempted consecutively after initial declines, it can prevent subsequent transactions from processing. Please be assured that there is no block on our end that is preventing your payment.
We recommend limiting your transaction attempts and avoiding multiple attempts in quick succession. This will help prevent your bank’s security system from being triggered, which could result in your card being temporarily blocked.
Kindly keep yourself posted in your personal e-mail for further updates.
Replied
Datemyage deactivated my account after payment without message or notification
My account with date my age was deactivated as soon as I subscribed, I submitted to 150 credits yesterday 5th of July, only for my account to be deactivated, I have been in the site since on the 9th of May that my account was created, as soon as I got 150 credit to enable reply some messages, datemyage deactivated my account, Is the site there just to scam...
Read full review of DateMyAge
Replied
Credit
Please I have bought credit since but I haven't received it yet
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Please I have still not received my credit.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us regarding this concern along with the relevant details. We are very sorry for the huge delay in response.
After further checking, I determined that your account with ID 9********1 does not have any record of either successful purchases or even payment attempts.
Nevertheless, this billing concern has been escalated to our Finance team for further checking.
And to efficiently resolve this for you, I also best suggest that you contact us at support@datemyage.com along with other details of the said transaction.
Thank You.
Replied
Eifel Tower gift
dear sir / madam
today 6th of April i inadvertently and by mistake pushed the baton of the Eifel tower gift sight. i am requesting a credit for that mistake/if you look at my spending, this gift is not in my regular spending. Your help in this matter is greatly appreciated and will allow me to continue using your services continuously
respectfully jeff milman (moshe hacohen)
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This complaint has been resolved automatically due to user's inactivity.
We hope you're having a great day!
Please contact us as advised at support@datemyage.com to assist you accordingly.
We are looking forward for your email.
Do be informed that we hear your concern and are eager in addressing this as soon as we can. We would like to start by saying we failed to pull up your profile using the e-mail address you have submitted here, thus to urgently assist you on this, I best recommend that you contact us with the details of your concern at support@datemyage.com.
We would also like to add that Whilst we do understand that accidents can happen such incident can no longer be cancelled. Please do be careful going forward. If you are currently using our site via a smartphone, and you do find that you have a particularly sensitive screen, you may wish to look into adjusting the sensitivity settings or use an alternative device such as a Laptop or Computer.
Thank You.
dear sir/madam
in my last letter i explained my mistake in pressing the gift button of the Eifel Tower gift i am asking to acknowledge my mistake and granting me the credit for the value of the gift which i forgot to ask for at my first claim.
your help in this matter granting the credit to me is greatly appreciated
best regard jeff milman
Replied
Subscription
I have closed my account and cancelled my subscription but still you are taking money from my account. I have paid a great deal of money to the Datemyage dating site and have queried the way money is handled and I’m not happy about the fact this site does not respond when I made a complaint before
Please reimburse me for monies that you have taken out after I have cancelled my subscription I think it is bad practice that you continue to do this and if it’s not done I shall have to try and find a different way possibly take legal advice
Ernest Dillon
[protected]@yahoo.co.uk
Claimed loss: £59.0
Desired outcome: Reimbursement
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This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us regarding what happened and providing us with adequate details to efficiently resolve your concern. Our apologies for not being able to attend to this promptly.
I am glad to inform you that the clarification to what had occurred was sent to you via an email from support@datemyage.com today.
Apparently, despite the fact that a deletion was requested from your side, an honest negligence had happened on our end for which we are very sorry about. The automatic membership renewal was not terminated in this case, But no worries, this and the email I sent to e*********n@yahoo.co.uk contains the refund, membership renewal termination and deletion confirmations.
I hope this response finds you well. Thank you for understanding.
Replied
I can’t login suddenly for unknown reasons
I have registered for more than one year and purchased much credits to use on this site in the past year. However Two days ago I can’t login suddenly with unknown reasons. But I still have 142 credits remaining in my account. It kept showing confirmation letter sent to my email address but I didn’t receive anything. I have tried to sent email 3 times to ask for help but not get any reply. Very Poor customer support 😤.
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This complaint has been resolved automatically due to user's inactivity.
Thank you for being so patient with us. I am very sorry for the huge delay in response.
I have checked your profile using the ID you have provided and determined by the look of it that you eventually managed to log in and is actually currently enjoying what the platform has to offer. However, if the same issue happens, However, If in any case the same issue persists, make sure to double check the the log in credentials (Username and password).
You can also log in with just the e-mail address alone, by clicking on the button that says "Sign in without Password", you simply have to enter your email to receive a login link.
If by any chance you have forgotten your password, simply click "reset/forgot password" when logging in. You will receive an email from us in the next few minutes. Click the link in the email to change your password.
In addition, In most cases this kind of glitch is because of the internet connection, which for sure you already considered and fixed, same as deleting your cache and cookies; But would you mind double checking these factors. Make sure you have a strong internet connection and all cache and cookies are cleared up.
If in any case this wouldn't work, I would highly suggest you to use the latest version of google chrome as your default browser, This browser is the best fit for our site. Or download the app for easy access.
Replied
Datemyage app
Thanks for writing back. Now, that you have explained how the inner currency work in the app, It is clear. But this information was not clear neither at the moment I signed up nor at the moment that I pay for the credits and that is why I want a refund because knowing all this, I Wouldnt have paid what I did.
Besides that, I understand that when a client doesn't like a service or product, the cliente informs this and the company must return the money, In my case I have explained the reasons why I don't like the app And the inner system.
I have downloaded other dating apps and with any of them this situations happened. The way your app works is not very well explained, that content must be the first information to appear for all te clients, did that information ever appeared to me in time, No is my answer, you Up my be transparente, It is not.
Hope you understand how I feel. I want a complete refund as I didn't know the information you explained in your email.
Kind regards,
Desired outcome: I want a complete refund(negotiable) of 91.17 soles
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This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us regarding your concerns. I am very sorry if it took this much time to get back to you on this. Please do know that we are so much eager in addressing this concern thus, I had sent you an e-mail associated with Profile ID 9********31 to provide you with further clarification and request some information to proceed with your refund request.
Furthermore, Upon review, I determined that your subscription has been expired since February and the credits have been entirely used up, But despite such fact, I am glad to inform you that we would be considering a refund once the information being asked from you via email is submitted (GPA Transaction ID).
I also would like to clarify the confusion regarding how the credit system works which Apparently, led you to this situation.
All of this information was provided on the purchase form and is always available in the terms and conditions that you agreed to upon registration.
This site offers premium quality service as a communication platform by constantly finding new ways to make dating or just simply interacting safer and swifter for our members. By saying so, we encourage our members to subscribe to any of our current monthly membership options, each subscription is equivalent to an amount of credit that stands as our internal currency. You would be able to use different interactive features or services with those credits like chatting, sending a letter and etc..
However, the membership does not give you unlimited correspondence opportunities for the month. If you run out of your membership credits you can purchase additional credit packages.
We deeply regret for any misunderstanding. I hope this clarifies your concern.
Have a great day!
Replied
After some text messages in less than 1 day all the credits were gone, it was suppose to last for a month
I want to express my complain because after creating my account in your app, I decided to subscribe today January 14th, so I paid 91.16 soles for 150 credits, I understood I could use the facilites of the app such as texting,see mails etc from today January 14th to february 14th, so started to chat with one Guy and after some minutes I couldn't text,then a...
Replied
On line dating service
I looked back and I started using this website in August 2023 and by September 24th they ripped me off about $12,000. Three of the men I was talking to would not do video calls to verify their real identities. One of them sent me websites gifts which were basically stickers. When I sent him also him a gift on a certain occasion he wanted me to send the expensive gifts or stickers on the website. The men did not answer questions , they keep stringing me on going in circles .Then I would always have to pay more credits to talk to theses men. They knew I was paying too much when I mentioned it, they all claimed they were paying more than I was. On 9/24 /23 I noticed fine prints that said these men were curated by this company and so we’re not paying members so they were all scammers.
Desired outcome: Refund my money/ provide free membership
This complaint has been resolved automatically due to user's inactivity.
We appreciate you taking time to share us your experience. It sounds like you entered into this experience with an open heart and genuine intentions, which is truly commendable. Unfortunately, things took a turn towards excessive costs and expectations that didn't align with your initial expectations.
While we provide a platform for meaningful connections, we cannot influence or force members on how they carry out conversations whether it be video chatting, sending presents or virtual gifts Or chatting. We provide full freedom for members like you to decide on such. Sending virtual gifts, messages etc, should lie on your own discretion, However, if you felt like any of the member is forcing you to doing something that you don't wish to, you can always reach out to us via email, as such action is touches one of the grounds of our Anti-scam policy where it says: 2) "A member requests money or expensive gifts from you. We will reimburse all credits spent on communicating with this member provided that he/she has a confirmed profile.".
Having said so, we will appreciate it if you can send us the following information through our email support@datemyage.com to act accordingly in this concern:
*Profile Link or ID number for each member
*Screenshots of suspicious conversation
*Time and date of correspondence
*Any further evidence that the profiles
To clarify things, members tagged us curated are the popular ones, who also used to be like you but due to the circumstances that they qualified as popular ones, they were labeled with such status.
We are looking forward to addressing this matter. Thank You.
Replied
Fake profile, scammers on this dating website.
I encountered a nightmare recently that I wouldn't wish on anyone. It all began innocently on this App, where I met a man who went by the name John Salas. He portrayed himself as a charismatic and successful Turbine engineer, and it didn't take long for us to form a connection. Little did I know that it was all a facade carefully crafted by a skilled...
Read full review of DateMyAge and 1 comment
Replied
fraudulent offer of FREE service
They offered FREE gifts that can be sent to another member (animations of cute images) . They still deducted 999 credits from my account. They have not responded to my complaint but sent me a survey of how satisfied I was with their service...I responded that nothing was resolved and that I had not received reimbursement. No further communication...in fact the service contact chap "Thomas" hang up on me.
Desired outcome: I want my credits back (999 were deducted)
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your concern. I understand it is already a bit too late for us to respond to you and we are very sorry abut that. I would like assume that hopefully this concern has been resolved, however, if it's still not, it will be such a great pleasure to give resolution to this matter. To proceed, I strongly recommend that you contact us at support@datemyage.com.
I also would like to clarify, that indeed, you are referring to the animated virtual gifts that most members find useful in expressing their special connection with their match. It unfortunately does not come free, the price varies depending to type. I hope this clarifies the confusion.
We are looking forward to addressing this concern.
Replied
your site
I have listed parameters. I am 80 years old. I live in Broward County. Florida
I paid for 150 points. I would like to be removed from your site and not pay any more. Your site sends me children or people who live miles away. I do not understand your system. Even if someone acceptable sends an email, I am not able to answer. This is not for me. I don't know what I paid for. Please cancel my subscription. THE PEOPLE YOU SEND ARE FAR TOO YOUNG, TOO FAR AWAY, IN FOREIGN COUNTRIES.
Sandra Brandt
[protected]@hotmail.com
[protected]
Desired outcome: Refund, cancel subscription.
This complaint has been resolved automatically due to user's inactivity.
We truly appreciate you sharing your feedback towards the platform. I am very sorry if our response came a little too late as I have determined that your account linked with t***@hotmail.com was already deleted upon request. I have also thoroughly checked your it and found no active subscription or any purchase made eversince. Rest assured that there is no on-going payments or subscriptions on your account. With that being said, I'm afraid refund is technically not possible.
Datemyage.com is an internationally orientated app, that's why there are a lot of members from all over the world.
Have you tried changing it manually in your profile description? Or what about considering to check whether or not your connected to a VPN that is networked different geolocation?
And regarding the age, You can always customize it in the section called "I'm looking for". Those could be the possible reasons the matches do not appear to your likings. I would also best suggest that you try the manual "Search" or "Let's Mingle" options if ever you wish to restore your profile. Try to broaden your search area (not a city, but a state, etc.). For further assistance, do contact us at support@dating.com and we for sure have other options you might find helpful.
Thank you.
Overview of DateMyAge complaint handling
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DateMyAge Contacts
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DateMyAge phone numbers+1 (800) 291-5025+1 (800) 291-5025Click up if you have successfully reached DateMyAge by calling +1 (800) 291-5025 phone number 7 7 users reported that they have successfully reached DateMyAge by calling +1 (800) 291-5025 phone number Click down if you have unsuccessfully reached DateMyAge by calling +1 (800) 291-5025 phone number 12 12 users reported that they have UNsuccessfully reached DateMyAge by calling +1 (800) 291-5025 phone number
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DateMyAge emailspartners@datemyage.com89%Confidence score: 89%
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DateMyAge social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 04, 2025
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