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Le Style Parfait Kenya Customer Service Phone, Email, Contacts

Le Style Parfait Kenya
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lestyleparfait.co.ke

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1.8 14 Reviews

Le Style Parfait Kenya Complaints Summary

3 Resolved
11 Unresolved
Our verdict: When using services from Le Style Parfait Kenya with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Le Style Parfait Kenya reviews & complaints 14

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Newest Le Style Parfait Kenya reviews & complaints

ComplaintsBoard
A
5:23 am EST

Le Style Parfait Kenya Service is very poor

I've been waiting for my item since the 17th of November 2021 there are no updates about my order I'm really annyoed

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T
2:51 am EST
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Le Style Parfait Kenya Two large corduroy shirts

I placed an order for two shirts from LeStyle Parfait on November 23. After about a week I still haven't received an acknowledgement or tracking information. I emailed them my concerns and they informed me that they will look into it. Eventually I began receiving vague tracking information throughout the following seven weeks. I again contacted Le Style and was told to be patient. I filed a complaint with PayPal and they eventually responded. When the shirts finally did arrive in January, I found them to be of inferior quality overpriced and far too small, not the size I requested. I contacted PayPal again but got nowhere. Same with Le Style, no response. Perversely, LeStyle later solicited me the opportunity to give them a 5 star review rating. I gave them a one star rating and explained why. No response, naturally.

Desired outcome: Refund

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I
1:38 pm EST

Le Style Parfait Kenya blazers

RUN, RUN, RUN, RUN! Complete scam! DO NOT GIVE THEM YOUR MONEY! I made the mistake of filing a PayPal dispute because I never received the items, they sent the items, and the dispute was closed. However, once I received the items, they looked NOTHING like the photos online. They're cheap, Chinese mass-produced goods and the prints weren't even what I ordered. I can't file another PayPal dispute on a different basis, and the company claimed they would refund my money but never did. I paid to ship the items to FRANCE. Now they have my money and the garbage I paid for. DO NOT GIVE THEM YOUR MONEY!

The gag is, when I went on their website, a pop-up appeared showing my name and saying I just purchased the blazers 7 hours ago (I bought them early December), lending credence to their low-quality trash. CONSIDER YOURSELF WARNED!

Attached, you'll find pictures of what I paid for, and then you'll find pictures of what I actually received.

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Is Le Style Parfait Kenya legit?

Our verdict: Complaints Board's review suggests Le Style Parfait Kenya is mostly legit with an 80% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 21% caution is advised. Before engaging with Le Style Parfait Kenya, reviewing user feedback and how Le Style Parfait Kenya addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Le Style Parfait Kenya. Trust, but verify.

Le Style Parfait Kenya earns 80% level of Trustworthiness

High Trust Suggestion: Le Style Parfait Kenya evaluated with 80% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

Lestyleparfait.co.ke has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Le Style Parfait Kenya website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Lestyleparfait.co.ke appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Le Style Parfait Kenya has been found to only resolve 21% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • The website belonging to Le Style Parfait Kenya has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • Le Style Parfait Kenya has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
ComplaintsBoard
D
5:24 pm EDT

Le Style Parfait Kenya shirts

This company is a joke. No customer service. No quality control
Bait and switch tactics. No inventory. Non-responsive personnel.
Absolutley no access for complaints other than an email address. And it takes them 3-5 days to respond if they respond at all.

I ordered two shirts and received them in 2 months. I emailed after 30 days and they told me I had already received them, which was a flat out lie.
When I finally received the shirts, they were way too small. They wouldn't fit a 12 year old boy! And one wasn't even close to the acutal item that I ordered.

I've attached an image of what I ordered and one of what they shipped.
Not even close... And after waiting for 2 months to get the wrong items, they expect me to just send them back on my dime and they'll ship the correct items and sizes?

I don"t think so!

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R
2:52 am EDT

Le Style Parfait Kenya Non delivered goods

These people don't deliver what they promise. They are a big disappointment. They only delivered part of what I had ordered. I cannot recommend anyone. The customer care lady is also very very rude and does not help in any way. She threatened to sue me because I complained. These people don't deliver what they promise. They are a big disappointment. They only delivered part of what I had ordered. I cannot recommend anyone. The customer care lady is also very very rude and does not help in any way. She threatened to sue me because I complained.

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P
10:03 am EDT

Le Style Parfait Kenya paid for goods that have not been delivered for months

Total Scam! Never buy from this website!

I paid for goods that have not been delivered for months. I tried to contact customer service and asked for refund. I didn't even got any reply.
In my order there were 4 products. After 3-4 months they sent my order. But only 1 of 4 products and in that 1 dress quality was terrible.

Don't waste your money in this website.

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R
ree8
, KE
Jun 11, 2019 2:53 am EDT

scammers scammers!

ComplaintsBoard
N
12:34 am EST

Le Style Parfait Kenya customer service

When inquiring (for the 3rd time) about an online order not received yet, you are told that you should write an email (already done) then that you can call a number but they'll have to get back to you because they do not know the phone number or the email address by heart...

Worse they do not know if it is ordered or when it arrives because someone else is in charge, the someone else whom they forgot the number.!?

Seriously? Order is paid! Deliver or refund. So unprofessional.

Nathalie Amiot
Nairobi

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W
3:06 am EST

Le Style Parfait Kenya clothing items

K2864LSPK
Above order was paid for via mpesa on the 07/11/18 & has not been delivered to me since.
Delivery was promised to be during the 24th-26th of the same month.
The customer care number provided rarely goes through and when it does, the lady on the line gives inconcrete answers & is evasive. Their email correspondence is also poor & dismissive.
I think I have been duped.
This kind of behaviour is unacceptable.
I want my money back.

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G
3:31 pm EDT

Le Style Parfait Kenya men's sports shoes

I sent $69.00 + $3.45 tax $72.45 through PayPal to purchase some shoes on August 3, 2018!After a couple of weeks, I emailed the company letting them know that I haven't received my shoes, and Francisca emailed me back and said that they will be here in a week. Now it is September 21, 2018, still no shoes, and the company will not respond back to me, what should I do?

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J
12:33 pm EDT

Le Style Parfait Kenya clothing

I made an order of 4 items of clothing and what was delivered to me looked like nothing on the pictures. The items were unbelievably poor quality and looked old. This despite the fact that the prices were not cheap at all. I could have bought the same in downtown Nairobi for about an eighth of the price. There was absolute no value for money and I was quite disappointed. The order also took about 2 months to arrive and the customer care was quite poor and generally non -communicative. Buyer be aware. Do not buy from this shop as what they advertise is very different from what you actually receive. My order number K2615LSPK (bohemian chiffon dress, women winter leggings, women sleeveless vest-long coat, ladies blazer long sleeve -zipper design)

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Mercy Wanjiku
, US
Sep 07, 2023 9:03 am EDT
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It's been 1 month two weeks and I'm yet to receive order K3455LSPK. Very poor service no response whatsoever. Where's my order? If you can't deliver refund my money!

ComplaintsBoard
C
2:29 pm EDT

Le Style Parfait Kenya product not delivered./rude customer service

I made an order with le style parfait.
Of a shoe costing 5000/-. I paid using visa and after the payment I got a notification that the order has been received waiting for fullfillment
3 days later, I got an email that the order has been fullfilled and it has been shipped and that an agent will contact me. Right now I have not got any contact from anyone. I try contacting them and what I get is arude response from their whatsapp. Here is my order number k2568lspk
Name:collins kirwa
Email. [protected]@gmail.com

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Jos m
, US
May 17, 2018 9:28 am EDT

Did they threaten you with legal action too for leaving a comment on this platform?

ComplaintsBoard
S
2:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Le Style Parfait Kenya paid for goods that have not been delivered 1 months later

I placed an order and paid for it by mpesa on 11th December 2017 and have not received it to date (9th January 2018).
Order K2458LSPK was confirmed paid pn 11th December, 2017. I sent an email enquiry on 14th December 2017 to find out the status of the order but got no response. I enquired again on 26th December, 2017 no response.

I want a refund of my money as they seem unable to filfill this order and there is no real feedback on either or phone.

So what Happened?!
George

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Update by Sgeo
Feb 03, 2018 2:47 am EST

My order was finally delivered. Thank you la style parfait Kenya.

Resolved

Product was finally delivered and i recieved

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7:32 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Le Style Parfait Kenya - paid for goods that have not been delivered 2 months and 12 days later

I placed and order and paid for it by mpesa on 1st April 2017 and have not received it to date (12th June 2017). Order K2183LSPK confirmed...paid on 1st April 2017. I sent an email enquiry on 16th May 2017 where i was informed they would find out the status of the order and respond. No response. I enquired again on 31st May 2017...no response. I called the...

Read full review of Le Style Parfait Kenya and 7 comments
ComplaintsBoard
G
3:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Le Style Parfait Kenya paid for an item but the item has not been delivered.

I purchased a chiffon top [invoice number k2128lspk] on 3rd january 2017 from an online store called le style parfait kenya and they advised that the delivery will take 4 weeks. Below is the acknowledgement of my payment

Your receipt january 3, 2017, 12:29 pm 2/7/2017
Thank you for shopping with us.
Invoice number: k2128lspk description unit price total 1x summer sleeveless chiffon tops for women, white, black, pink, green s¬3xl ¬ l / pink kes1, 400.00 kes1, 400.00 delivery in nairobi cbd only

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Resolved

I would like the complaint against Le Style Parfait Kenya removed because the item which I purchased on 03/01/2017 was shipped on 10/04/2017 and received on 12/04/2017. Please see below: Apr 10 to me Dear Grace Njenga, All of the items from order K2128LSPK have now been shipped: 1x Summer Sleeveless Chiffon Tops For Women, White, Black, Pink, Green S-3XL - L / Pink Thank you for ordering from Le Style Parfait Kenya! I also confirmed receipt and responded via email on 24/04/2017. Please see below: Dear Françoise, Yes I did receive my package. The above email had gone to my spam. I've only just seen this, my apologies. I shall take down my complaint ASAP. Regards, Grace. Njenga The issue has been resolved. Thank you.

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Mercy Wanjiku
, US
Sep 24, 2023 1:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Honestly i feel robbed. About two months now and I'm yet to receive order K3455LSPK emailed and texted them multiple times in vain. Poor customer service, this the worst experience ever

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D
Disgruntled Customer 10
, US
Dec 11, 2018 11:22 pm EST

I placed an order back on Oct 12th and still have not received the order. I emailed the customer service department and still no response. I would like my merchandise or a refund for order #3153LSP. I will be reporting this company to BBB.

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F
Fabiena
, US
Oct 21, 2018 9:24 pm EDT

I bought 8 t shirts for my GROOMSMEN for my wedding I bought them since 26th of August now it almost 2 months I keep emailing and texting them about the orders they never answered me a few minutes ago one of them texted me I canceled the order and each I never do that after that she blocked me I don't know what to do in my wedding is November 17th

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manumaru04
, KE
Aug 21, 2018 1:33 am EDT
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I ordered 7 items on the site on 28th February 2018, paid via M-pesa and I am yet to rreceive my goods. My constant texts to contact personnel are being ignored. My order no IS K2565LSPK and K2571LSPK. I'd like to get my goods delivered ASAP.

F
F
Frasia
, US
Sep 02, 2017 12:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I also ordered items over a month ago.
This company is no trustworthy.
I have reported the matter to authorities.

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Le Style Parfait Kenya contacts

Phone number

+254 713 682 910

Website

lestyleparfait.co.ke

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