Course Hero

Hello,

I am extremely dissatisfied by this company's website and services. I selected that I wanted the monthly membership which was an option. There was no plain and clear indication that the company would be debiting the full annual amount from my debit card-very upsetting and disappointing. Also, I entered my questions in the search engine hopeful that some good material would populate. A long list of options resulted with key words from my questions embedded within them. I clicked on 2 articles and read them fully and realized none of them had anything to do with what I was looking for. So of course on my assignment I received a failing grade because it was timed. So I was ployed into doing activity online because the website told me if found 'helpful articles" that would assist- this was false. And now a customer service representative is telling me that I cannot receive a full refund?! I am not happy whatsoever. And then on top of this, I am aware the phone lines do not reopen until normal business hours but the call prompt but it invites you to leave your information to request a call back. Well here is the funny thing about that option, after the recording there is no beep to start the message and no button to select so that you can leave you information for a call back request. Hmmmmmm *scratches head*. I am beyond livid and will be leaving a complaint with the BBB.

27/07/2018 charged me $163 from my account I just joined for monthly subscription and charged me $163montly subcription cost only $54 then charged me $163. This is scam site please refund my money back I am going to report this issue to further. There is no way you can access any of the documents. When I try to open the site asking me to pay more money. Thief.

While I was doing payment for subscription, payment error messages kept coming up for like three times, BUT THEN, I checked my bank statement and money was taken out Three times ! And still no subscription appeared in my account!
I contacted with my bank and they told me CourseHero needs to cancel the transactions otherwise I'll lose my money for nothing! I want my money back ASAP!

Hello, I signed up for a membership on July 6th 2018, and I was charged the ENTIRE $119 for the year. From the website I was under the impressions that I would be charged $9.95 per month, eventually totally the $119. My summer course is only one month long, and this is an outrageous price to pay. My textbooks do not cost this much. This was unethical and frankly just rude. I would like a refund please, or you will be reported to the better business burrow for false advertisement. On top of that I will be sure to share on social media, other students, and everyone else NOT to sign up for your subscription.

I created an account and selected a monthly plan of 9.95. This site charged my card for a truly subscription and not a monthly one. They do not have a customer service number on the site and no 24hr support for the site. I want my money back asap. I canceled the account as soon as I saw the receipt. I am filing a complaint with the BBB. I didn't not want a yearly subscription to this site and if they are going to charge yearly it is better for them to advertise as such.

I am very angry signing p with them an hour ago and coming to find me I am not being charged what I was supposed to be charged which is $9.95 but I was charged $119 and I want my money back immediately and this website shut down for false advertising! I am a college student just looking to get study help and for a long time I passed over their websites because I was unsure about pay for the help but comes to find out my intuition was right and I should of never signed up with them because now I have to go through the headache of getting my money back. How dare they lie to me and play with my money they do not know what I am going through.

I purchased a 'one-time payment' month of access to this site in March, yet, just found out I was charged again last month on 4/21.
I did not have the amount they illegally charged me in my account, so I was also charged another $35 fee on top of their unauthorized charge.
I am expecting a full refund of their charge and the overdraft fee they caused ASAP and will seek legal action if not fulfilled.
This site should be taken down as this is obviously not their first time scamming people. I will not let this case die and I will not become silent.

Cheat frauds I deactivated account long ago.[censor] again looted $80 from my account. I need my money back. serious action should be taken on them. if they never return back my money, I file complaints against them in CONSUMER COMPLAINTS. Though I tried to quit my activation, They aren't allowing me to do. this is insane. please take some quick action against these online frauds

I subscribed to course hero for 12 months for $119.40 on Thursday 15 March 2018 1.15PM (Sydney/Melbourne time). When I checked my netbanking account today (to make sure that the payment went through correctly) I noticed that $151.55 had been withdrawn from my account by course hero. The confirmation email I was sent says that I paid $119.40, confirmation number : [protected]. I am not happy that $32.15 extra was withdrawn from my account without my permission. I would like it returned to my account and an apology is in order. Course hero has broken my trust, and it is very unsettling.

3 days ago I asked a tutor a question about my essay and included the whole text of essay. My question was cancelled, but the content of my essay is remaining. Now I can't submit my essay to the University because it olagiarism programs show coursehero as a source of the essay. I requested to remove the question from the website, but so far no response from them and I have to submit my essay tomorrow. I don't even have time to rewrite the hole essay. It's not fair. Why do they need to keep all the questions even those that they didn't answer...

Here's what I just sent course hero...

I discontinued this service many months ago, maybe even over a year by now. When I discontinued this service I also wanted my account disabled or deleted. You guys refused to do that. Two different representatives of yours said no (btw, that has to be some sort of unethical business practice). So anyway, my services were stopped and I haven't been charged since. Now many months later your charging my account about a $120 (or I should say stealing from my account). Undo those charges.

Also, I tried calling you guys. I love your answering machine. It just plays a message over and over again, and doesn't even record people's voicemail . You're business is unethical.

Hi Course hero,
I had been working with you as a tutor for sometime before you suspended my account(bethvivy91) on grounds of gross misconduct. You didn't even pay me my pending amount before closing my account. I am requesting that you pull down the study materials that i had uploaded since i cant access my account especially my paper (stress and coping mechanisms among nursing students in the university of nairobi, 59 pages)

Kind regards
Beth Vivian

i have unknowly activated an account in coursehero. I would like to deactivate that and please refund my amount as soon as possible . i'll attach email proofs also but i really don't require this account right now so, please respond fast . i have been raising alot of requests no one is replying at all .please try to understand and help me.
my email id : nidhi.[protected]@gmail.com

I worked as a tutor on coursehero. Since my subjects are actually my passion, in a very short time I answered a lot many questions. All of a sudden one day a mail came saying I received violation. The reason they gave was totally a bu***it. Then my account was blocked.
The system here is, student pay and post the question. When I answer the question, I get just 35% of what student paid. And that also I get after 14 days.
So likewise for 14 days before my account got blocked I answered almost 150 questions for which I was about to get around $250. All that money they stole.
Whatever be the fu***ng reason for deactivation, at least they should pay whatever earned before that point.
This behaviour shows it's a totally bu***it, unprofessional company.
Shame on you coursehero!

I don't even have an account anymore as the subscription should have been cancelled for so long . Now I suddenly see a charge from coursehero on my card?! No person to talk to for a proper customer service and it seems to me this have happened to a lot of people. This is a scam going on I guess for so long now as read on these thread of complaints for this website. I checked both my emails to see any ongoing subscription and it says there isn't any log in information associated with it. So explain these charge!

I used to have an account with them while still in college. So as a group of online workers in our college decided to open e-mails that look almost alike because thats how we used to discuss some assignments. I remember my username was [protected]@yahoo.com. Course hero rude staff decided to close our accounts. So my worry was, what was the issue about using college cyber? They are thieves and inhuman. Good thing. They will pay for the hard earned money.

Let them remember that the guys they punished by closing down their account could spend sleepless nights trying to help their students.

God is watching.

You guys have forfeit my hard earned money without any reason and remove me from my tutor position from coursehero, I send several mails to give me a single proof of any violation and you guyz never replied for the same,

This is second time you done this with me, I was having around $100 in my account you seized that and use for your own purpose, earlier you seize my $300 money, why you cheat like this?

My id is [protected]@gmail.com

I created my first account with course hero last month. I submitted 12 documents to get free unlocks and in a WEEK, all of my free unlocks were "expired". I called the customer service number, dealt with rude reps and just created a new account. I purchased what I thought was the $9.95/month pack, and ending up charged $167? Absolutely ridiculous!

Coursehero have unnecessarily closed my account. With-out any proof/proper details for account closure. These guys are unable to provide any proof regarding account closure. They have un-necessarily closed my account and not paid for the services taken by me. Failure to provide any relevant details for account closure and payment stopment is unjustified and clearly implies the fraud done by coursehero. I have details for all pending transactions ids.

How can they not pay me when they have taken my services.

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I used Course Hero website and paid for my subscription. Everything was fine at the beginning, but later I had some issues with one of their reps. They did not want to resolve my issue and refused to provide any assistance, their rep was very rude to me and totally disrespectful!
Later they just closed my account (even though I paid for it!) and ignored all my messages! Terrible company which doesn't care about their own users! Will not recommend these clowns to anyone!