Groupon.com reviews and complaints 350
Keywords
account groupon email customer service refund password groupon bucks response reset purchase money services email address address deactivated hotel proof tickets access log onNewest Groupon.com reviews and complaints
Head2toe studio up to 53% off on tattooing at head2toe studio
I purchased this on 1/8/24. I was told the salon no longer accepts GROUPON and is no longer at the location sited on the Groupon. I have emailed Groupon 4 times in the last few weeks and no one had gotten back to me. I want a refund or Groupon Bucks fo this purchase. I piad $236 and am extremely angry. I have sensitive skin and I cannot use this service even if I wanted to. PLEASE CALL ME AT [protected] or email me at [protected]@gmail.com. I expect a response with a few days.
Thank you!
Cristin Hurley
Claimed loss: $236.00
Desired outcome: Refund of money or Groupon Bucks
Confidential Information Hidden: This section contains confidential information visible to verified Groupon.com representatives only. If you are affiliated with Groupon.com, please claim your business to access these details.
Mixed Experiences with Relaxology, LLC on Groupon
As a frequent user of Groupon, I've had mixed experiences with Relaxology, LLC. While some customers have enjoyed rejuvenating experiences like foot detox sessions and relaxing massages, others have faced challenges. Issues such as difficulty in booking appointments, unsatisfactory services like superficial massages, and lackluster customer support have been reported. It's essential to carefully review the terms and conditions before purchasing deals from Relaxology, LLC on Groupon to ensure a positive experience.
GREAT COMPANY. RELIABLE SERVICE
Have bought many items over many years from Groupon.
Have always had great service.
Always been able to contact Groupon via phone, email or via their online chat site.
Always been pleased by the way they have dealt with my enquiries to do with late deliveries or Defective items. Trust them to deal with any items I buy through their site as I know if I have a problem... It will be dealt with quickly and professional. Would recommend them to everyone.
Is Groupon.com legit?
Groupon.com earns 91% level of Trustworthiness
Perfect Trust Endorsement: Groupon.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Groupon.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Groupon.com has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Groupon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for Groupon.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Groupon.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Groupon.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 330 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the groupon.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Groupon.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Gia is Hypnosis
I just returned from a session with Gia at I am Hypnosis. The session was wonderful. Gia is friendly, helpful, and very easy to talk with. Using a soothing voice, and very supportive, loving suggestions and visualization, she helped me address the issue about which I'd emailed her. It is clear from her welcoming demeanor and professionalism that Gia is interested in, and capable of providing a deeply relaxed state while offering useful suggestions. BRAVO and thanks!
Having withdrawals!
I am devastated! Shopped with ideel/ideel since 2012. My family even knew that gift time to buy me an ideel gift certificate. Nothing bad to say about Groupon, it's a groupon not ideeli. Even my UPS man has asked me what happened. I shop the site daily and loved the Sunday Night Steals. Where will I shop now? Yes Hautelook is ok but as far as they go, just go to Nordstrom. I feel like I will be left behind with fashion as opposed to trending. I'm just sick about it.
Werribee Mansion massage & spa
Amazing price for a 1 hour massage with essential oils to boot. Including a facial massage with a facial scrub & body scrub. Free use of the pool, spa & sauna. Showers have shampoo, conditioner & body wash included with towels, dressing gown & slippers also. They even have a hairdryer for use.
The masseuse was BRILLIANT, They treat you like a queen. You even get a form to fill out so you can say exactly what type of massage you would prefer. The BEST massage I have EVER had. Will DEFINITELY be going back:-)
You can find almost ANYTHING and EVERYTHING!
Love this company and their deals. Even if for some reason you don't use them before they expire, you can still get at least what you paid for it! I've found so many new wonderful placed simply because of Groupon, and now I'm a repeat customer. On the one unusual occasion that I did have a problem, I called customer service and they made it right within MINUTES. The merchants that use Groupon are really smart to, great way to build their clientele. You can even use Groupon with e-bates! Will never stop using, and if you haven't used Groupon yet, find a place and service near you and start now!
So far so good
I have only bought products off Groupon because friends have warned me that the entertainment or food Groupons can often be scams or just don't work. Everything I have bought (a dog seat cover, a number sign for our home, wine, air filters) has been up to par. I am careful and read it carefully. I did cancel an order and in fact returned something with absolutely no problem at all. I have read the bad reviews but myself personally have never had these problems. I have gotten some great deals and been pleased thus far. Customer service has always been kind to me just through EM's. I have been happy with Groupon.
LOVED IT!
I read peoples reviews nd i must say i was scared to purchase an item from this please cause the comments were so bad. But after recieving my items, i was very pleased with the results. Great quality for the price i paid, imean i normally buy my stuff from from big companys like Debenhams or house of fraser or Victorias secrets nd pay a fortune nd most of them aren't even as good quality material as the things i paid for on ivrose. Girls... try not to listen to all the bad comments nd just try it out for yourself. You wont be disappointed. Trust me. Some people are just haters. Yes i wasted longer than expected but it was well worth the wait. First item came very quick. Second took abit longer but i was told it was being shipped from another country. Worth it trust me.
Keep Credit Card OFF your account!
Big surprise to me, I found out I bought a duct cleaning service. Groupon or someone
Groupon allowed charged $40.00 to my card for a duct cleaning used it at their house (probably not, probably just scammed the money) while I wasn't even home that weekend. When I wrote to Groupon they blew me off even though it hadn't even been month and even though it was total fraud! They said I didn't respond in a timely manner. What's funny in my email I told them I wasn't home that day, and when I went back in to check on the redemption they had changed the date of the redemption. They are very dishonest. Mine was $40.00 but I wonder how many they have done that to. It could be very lucrative for them to do that to a lot of people and not have to pay anyone. I am going to file with the BBB and probably notify the Secretary of State or whoever I can. Please take your credit card off of your account and just put it in momentarily. Or better yet, don't buy anything from these people. Thank you for reading.
One gold plated chain and a silver plated bracelet
I bought the items above on February 28, 2024. Problem began same day of arrival approximately 3 weeks later. I contacted Groupon, directed me to the sellar, the sellar said don't call him call Groupon. I am still communicating with Groupon and have not received the refunds. I feel I am being given the run around. April will be a month trying to resolve this. Please help. Items are not expensive. It is the principal of the matter and their advertisement sales pitch.
Virginia Bretado
Confidential Information Hidden: This section contains confidential information visible to verified Groupon.com representatives only. If you are affiliated with Groupon.com, please claim your business to access these details.
Groupon deactivated account without notice, took hundreds from
Groupon deactivated my account without notice with hundreds of dollars of active Groupon and Groupon bucks. I've been receiving emails that there is no account associated with my email; I thought the error was on my side, now months later I am just f
There is no way to reach them except for chat and emails which is slow, cumbersome and ineffective. I've been promised hat a manager will follow-up multiple times, only to get no correspondence.
Support asks impractical questions such as last purchase and amount--all information within their portal that they closed all of access to. Support claims the deactivation was due to fraud, but if that is a legitimate basis why not notify the consumer for their protection, or return the money they received/took from my account transactions/purchases if they feel they were fraudulently placed?
I have had Groupon for years and they made the arbitrary decision irresponsibility to close my account. Thus is theft, and taking great advantage of unknowing customers. This is poor service, seemingly a deliberate act of dedperatio by a declining comoany. and a Deceptive practice. Groupon needs to be investigated to uncover the scope of this and to see who authorized this practice. A class action suit may slso be warranted to compensate victims.
I still am yet to receive communication, resolution, or compensation for my lost funds and Groupons.
Airport lounge vouchers
I purchased two airport lounge vouchers for $14. The text implied there would be no further fees. When I went to redeem the vouchers I was presented with an additional bill for $466. I was completely denied a refund with boilerplate by a bot.
This is deceptive and dishonest and it is not the first time. I have dumped entire shopping carts where the shipping price per item was the same or double the item price. Groupon has turned into a scam site.
Claimed loss: $14
Desired outcome: Refund
Sam’s Club Membership
I paid Groupon on March 19, 2023 for a membership to Sam’s Club. I was not instructed how to retrieve my card online. I wasn’t given a receipt or verification. I figured I could show up and show them where I paid Groupon on my phone. Then I couldn’t find it on my phone again. I know it was only $20 but I am 72 years old and take care of my disabled sister. I don’t have extra money to throw around. I wanted to save money shopping at Sam’s. Please help me resolve this matter.
Claimed loss: $20
Desired outcome: My membership card to Sam’s Club
Groupon.com - Misleading and lie service of booked skincare care treatments
I made two transactions with Groupon October 4 of 2023. 1 I bought a skin cleaning treatment with Krystal. The place was two hours round trip from my location. I received an email from Groupon with confirmation of place, time and service. Arrived at Krystal before the time set, she was not there. When she arrived, she said I had no appointment. I showed...
Read full review of Groupon.comBeing charged for no item!
Earleen Adamson
75.00
Sept 2nd
My account says You were paid 75.00 on Sept 2nd. i never received anything. i remember reading about some diet pills but i don't remember the name. what can i do to receive my funds.
THE PHONE NUMBER WHICH FOLLOWED, GROUPON, INC. [protected] IL, SAYS THE PHONE NUMBER HAS BEEN DISCONNECTED AND NO LONGER IN SERVICE.
Desired outcome: Return of funds.
Massage theraphy-order # [protected]
n both September 11th and September 26th, I had conversations with Kaycie. During these discussions, I contacted the establishment to schedule massage appointments for the month of October. However, I was informed that all available slots are fully booked until the end of October. It has come to my attention that my Groupon voucher is set to expire on October 17th. I must express my dissatisfaction with the fact that I may potentially lose the monetary value of this voucher. Kaycie told me that Groupon was aware of the overbooking and did not care. Please help.
Refund or cleaning of my 3 carpets.
I purchased a groupon for carpet cleaning for 3 rooms up to 20 sq feet per room. When i called to schedule with Genesis Carpet care. They said they would not honor since i did not have wall to wall carpets but listing did not specify must be wall to wall. I have 3 area rigs in 3 rooms which meet the sq feet requirements. The vendor told mr to contact groupon for refund. Groupon refused to refund with no options to resolve. It was prior to thr expiration of the groupon and i deserve the refund since the cleaning vendor refused to honor the boucher.
Groupon would not provide a refund for service not provided
Groupon advertised a special for window washing that I purchased. I called the merchant to schedule an appointment but he did not return my call until four days later. At that time he stated he could not honor the groupon because I live outside of his service area. When I contacted Groupon they would not refund the service because it was past their 3 days window to issue refunds even though the merchant did not contact me within that 3 days.
There was an exclusion buried in fine print stating the service area had to be within 20 miles but it was not obvious to anyone looking at the Groupon, you would have had to read through all the fine print to find it.
Desired outcome: I would like to be refunded the money for the service I purchased that can not be used.
Groupon
I purchased a Groupon as a gift for a friend. I have been unable to book it and in fact, all their emails tell me they can't find my Groupon. I have given them the date of purchase, how I paid for it, and their purchase and Redemption Code. I keep getting emails back from them saying they can't find my Groupon with the information I am giving them which is nuts because it is what they sent me.
Redemption No. K7J57H654QWS Item No. [protected] Purchased with my Visa card ending in 9341 Sec. Code 242 (this has already been charged to my account. This Groupon is for Sonoma Sidecar Tours-45 Minute Scenic Tour for Two, it's a birthday present for Alex. He want to book September 17, 2023 at 1:30 PM
I tried to add photos but could not.
Janet E Levy
What can we do from here?
Janet E Levy
Desired outcome: I just want to be able to book this for September 17, 2023, at 1:30 PM for my friend Alex Shakespeare.
Most discussed Groupon.com complaints
account deleted without my consentRecent comments about Groupon.com company
Groupon's poor customer service: my frustrating experienceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Groupon.com?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Groupon.com Customer Service. Initial Groupon.com complaints should be directed to their team directly. You can find contact details for Groupon.com above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
We have received your comment. Thank you!