Invitation Homes
Reviews and Complaints

I Don't rent From invitation homes I am a homeowner that lives next door to one. We have a dead oak tree That is coming into our property line.A huge branch fell off of it yesterday that was infested with ants and almost hit my son. I have lived here 3 years and have been talking to them about tree. It's a safety risk to my family and the family that they are renting to. They even lied to the new renters saying that they trim the tree every year which they have never done. Before the new tenants moved in the old tenants broke a pipe on the outside.That flooded my whole entire back yard and I also need to put in all new landscaping and a new patio deck due to their negligence.I tried to call their Tampa office to get it taken care of and no one took care of it.I had a call the city to get the water turned off so my backyard could stop flooding. I have called corporate and no one has taken care of it. I would like a response to this Or I am going to take it legal action.

If you guys are looking for professional caring property agency definitely hire invitation homes they treated my family with the upmost respect and was very very understanding during Covid times I love you invitation homes and I will speak highly of you til the day I die and will bring as many customers to you as possible for what you did for me and my family thank you again invitations homes!

PLEASE READ! Trust me this company doesn’t deserve any stars at all. Do not rent from Invitation Homes. I know they have a majority of the rental properties in Las Vegas and other areas and that most of the places are pretty nice, but it’s so not worth it. I read all the reviews prior to renting and figured that most of the complaints were probably from people who are just bad tenants. I have never had any issues renting places in the past and figured this would be the same. The employees here pester you with communication at the beginning trying to get you to rent. I got emailed twice within a couple days just for expressing interest in a place on Zillow. However, now I can’t get people to respond back period. I texted my leasing agent, Krystal, about a month ago and never heard back, not once. If you make the mistake of renting through this company, be aware that any worker coming into your home will report you for anything, whether legit or an outright lie. My sister and her dog came to help me move in. The maintenance worker who came the first week, Christopher Morgan, reported me having two dogs even though the lease indicated I only had one. I was unaware a dog couldn’t even visit. So now you all know too! They bury that in the lengthy lease you sign along with your life. Well last week that same maintenance worker came in the house for one minute (literally) and reported again that I had two dogs even though my sister and her dog left several days prior. He outright lied, and the company believes their employees over their customers even though they have no proof. Another way they show you they don’t care about you, just your money. Now they are trying to charge me and telling me I violated the lease twice. I have tried calling Kaitlin Wood and Ashley Stever to dispute this accusation and no one picks up my calls or calls back. Any company willing to lie to get more money from you is not a company you want to rent from. I have cameras in my house running 24/7 to document what happens here because this company is so untrustworthy. Thank god I only signed a year lease, but this will be a very long year. I regret signing any lease with this company. I even reported Invitation Homes to the BBB and that still hasn’t helped my situation. Seriously, anything is better than living in constant fear of what you’ll get in trouble for next. Please don’t rent here!

I paid my water and services with my local city utility company, and Invitation Homes is deducting from my security deposit $1,700+ for water and sewer services that they didn't provide and I already paid. They acknowledged this, and then sent a check still missing over $600 with no explanation. They are dragging their heels on every step and I am very certain I will only get my security deposit refund via small claims court at this point.

So been waiting 2 weeks for my bathroom to get fix and Friday Aug 11 they finally take to fix the toilet and ended up cracking the water line. Since 2:00pm I been without water and going in day 3 with no water on the property due to their poor quality and no respond. Have to waiting an appointment ? Tents paid pay so much on rent and at the end get treated with very poor customer and living with no water in a house smh. Had to [censored] the main water line to the house 48 hour later still no water.

Invitation Homes (invitationhomes.com) is a property management company that has been getting mixed reviews from its tenants. One of the most pressing issues that have left tenants dissatisfied is their sewage and water system that simply won't cooperate. Several tenants have reported this issue, but have only received half-hearted efforts from Invitation Homes to fix it. What makes matters worse is that it has been four months since the first report, and the issue still hasn't been resolved. As a result, these tenants have been experiencing mass leaks in their basements, unpleasant smells, and possible water contamination, making them feel ill and unable to use their kitchen.

One surprised tenant was dismayed to discover that all work orders related to this matter have been deleted from Invitation Homes' system, hiding their sheer negligence to adequately address the problem. Another tenant shared that their lease renewal was canceled without due process despite having several days more than the deadline to renew. An email was sent on June 17 to request a resolution, as their contact was out of town for a few weeks and was unreachable. However, the lease extension was canceled on June 19, only two days later. It seems that Invitation Homes' contractual policy is very strict, and tenants are not given the leeway to negotiate or extend their leases.

Aside from these specific issues, other tenants have complained that the homes they rented were falling apart. They had to replace the air conditioning system and water heater, which took considerable time to fix as well. All these instances suggest that Invitation Homes is not the property management company to trust. The negative reviews from tenants should serve as a warning to potential renters thinking of renting from them.

In conclusion, it is time for Invitation Homes to address the issues of its tenants seriously. As a property management company, they should put the welfare of their tenants first and strive to provide them with housing that is reliable and well-functioning. They should not ignore their problems and act with integrity, accountability, and responsibility. Unless they do these things, they cannot hope to gain the trust and respect of their tenants. If you do not want to risk living in a home with various issues, it is recommended that you do not rent from Invitation Homes.

Our experience renting with Invitation Homes in St. Augustine, Florida was incredibly disappointing. Upon moving in, we immediately noticed an unpleasant smell and soon discovered that the previous tenants had multiple pets. The home was covered in fur balls and the HVAC air ducts were emitting a disgusting odor that made it difficult to breathe. We tried contacting our rental agents via various methods multiple times, but never received a response.

After six weeks, we finally heard back from Invitation Homes via email claiming that due to Covid-19 and CDC regulations, they could not make any repairs or address the issues in a timely manner. They did not give us a clear answer as to when the problems would be resolved. The house was uninhabitable and even posed health risks due to its unsanitary conditions, so we made the difficult decision to vacate the property.

Now, Invitation Homes is trying to charge us nearly $6000 in bogus fees. We have hired an attorney to help us resolve these issues. Our experience with Invitation Homes has left us feeling deceived and betrayed. We would strongly caution anyone against renting from this company. It is clear that they are not honest or trustworthy, and their staff and management are severely lacking in integrity and accountability.

My experience with Invitation Homes has been a rollercoaster ride. At first, everything was great. Our leasing agent was fabulous, and any issues we had in the house were taken care of immediately. However, things began to take a turn for the worse in November when we discovered the roof was leaking into our dryer vent pipe. This was not a small issue, and we were understandably concerned, especially since we have a family living in the house.

We contacted Invitation Homes, and they sent someone out to our home six times to try to fix the problem. The last visit was last Thursday, but Thursday night it rained, and on Friday morning, there was another puddle of water under my washer and dryer. It seemed like no matter what Invitation Homes did, the problem was not getting fixed.

At this point, we were incredibly frustrated. We decided to withhold our rent for the month, hoping that this would force Invitation Homes to take the issue seriously. However, this only resulted in emails from Invitation Homes threatening us with legal action if we didn't pay our rent.

Unfortunately, we were at a loss as to what to do. We had a leaking roof, and Invitation Homes seemed more focused on getting the best deal possible than on actually fixing the issue. To make matters worse, our brand new dryer, which we had purchased when we moved in less than six months ago, was now junk. We were told to file a claim with our insurance company, but they wouldn't address the issue until the roof was completely fixed.

This meant that we had been lugging our laundry to the laundromat for two months, despite having a brand new washer and dryer installed in our home. We were worried that the leak had caused mold to grow in our house, which could pose a serious health risk to our family.

Overall, our experience with Invitation Homes has been a nightmare. While our leasing agent was great, the company's lack of urgency and care when it came to fixing the roof, and the resulting damage to our property, was unacceptable. We hope that they will take our concerns seriously and address the issue as soon as possible.

Invitation Homes is a rental property management website that has received mixed reviews from its users. Recently, there have been complaint reports from tenants who had experiences with the site and it's surcharges. According to some tenants, Invitation Homes charges extra fees such as garbage, sewer and water bills that are not explicitly stated on their website, leaving tenants to pay around $250 - $300 more than their rent. This can be quite a financial burden for tenants who simply rely on their budget and wish to avoid any added costs.

Not only are the charges questionable, but the deposit refund policy also seems to be problematic. One tenant, for instance, reported that they left the rental property in better condition than before they moved in, and even put up new blinds. The property was reportedly rented right away after their document submission. However, they received a deposit refund that was "short-changed" by at least $1000. Although they tried to communicate this issue with the office several times over the phone and a registered letter, they haven't received any response from Invitation Homes as of yet.

In addition to the confusion with surcharges and deposit refunds, some tenants also complained about the quality of their rental property, stating that the bathrooms were old and dilapidated upon moving in. They felt that Invitation Homes' list of charges for bathroom remodeling was unjustifiable. It's fair to say that tenants expect to rent a habitable and functional property, especially if they have to pay extra fees.

In conclusion, Invitation Homes' lack of transparency on surcharges, deposit refunds, and property quality is causing frustration for many tenants. Their handling of customer service needs improvement, and communication is essential for a positive tenant-landlord relationship. Ultimately, being clear about terms and conditions, and ensuring that tenants feel heard and valued is essential for maintaining a strong reputation in the rental property management industry.

Renters, please be warned about the property at 9987 Burton Lake Ct - we recently moved out and wanted to share our experience with Invitation Homes. They were by far the worst management company we have ever encountered. We were hesitant to speak out before in fear of retaliation but feel it's important to inform potential renters about our experience.

First and foremost, the refrigerator ice maker is a continuous problem. After calling for repairs six times, we googled the issue and found out that the filter needs replacement every 30 days. We also discovered that removing the filter helped unfreeze the ice maker and allowed it to start working again. We were never told about this and had to figure it out ourselves. The dishwasher drain was another issue, as it would not drain properly and was not installed correctly. Despite calling for repairs six times, the issue was never resolved. The same issue was present with the oven, and they never replaced the screens, which were all damaged.

The air-conditioning unit was also a constant issue, breaking down every three months. If it broke, they would blame us and request receipts for air-filters. The fireplace never worked properly, and we eventually stopped trying to get it fixed. The pool guy they use is also useless, and the calcium build-up was terrible, yet nothing was ever done about it. Lastly, the smart home system never worked correctly, and we were tired of asking to fix it.

To make matters worse, we moved out with two months left on our lease, and they did not even list the home for rent. We used all of their vendors to ensure the home was rent-ready before we left. We had to move out of state for work, and we didn't have any other options. It's frustrating to encounter such problems, but we hope that potential renters will be aware of what they could be in for with Invitation Homes.

If you are searching for a reliable and responsive rental company, I would strongly advise against Invitation Homes. As a former tenant, my experience with this company left much to be desired. It seemed that their main objective was to generate the most profit with minimal effort and little concern for the well-being of their tenants.

One of the biggest issues we faced was with the upkeep of our home. Despite reporting multiple issues with our air conditioning system, we received very little help in resolving the issue. We struggled to maintain an indoor temperature of 78-79 degrees when the temperature outside was 93-95 degrees. When we brought this to the attention of the maintenance crew, they simply brushed us off and claimed that it was a normal issue. We also struggled with our heater during winters, resulting in high electricity bills of over $400.

When it was time for us to move out, we found ourselves facing a multitude of unexpected charges. Our rental property was not clean upon moving in, and even after reporting the issue we were told to clean it ourselves. Upon moving out, we ensured that it was left in better condition than when we arrived, only to find that Invitation Homes had charged us for lawn mowing and leaf blowing services despite completing it ourselves. We were also charged a "late notice fee" for notifying them of our move-out date which seemed completely unreasonable.

Overall, my experience with Invitation Homes was a total disappointment, and I would not recommend this company to anyone seeking a responsible and fair rental experience. It appeared that their priority was to charge as many fees as possible, rather than providing quality service.

In my experience, Invitation Homes (invitationhomes.com) is a rental company that I would not recommend to anyone. Their website is difficult to navigate and I found myself struggling to understand their rent charges. When I requested a detailed bill of what the charges were for, they were unable to provide me with one, instead only giving me a "ledger" of charges that seemed to include a host of small fees that were not explained.

Not only that, but the rent increases felt exorbitant for the living space I was in. It felt clear that they were not interested in rewarding good tenants who keep their properties clean and looked after. Similarly, the level of customer service provided by Invitation Homes was severely lacking. Their responsiveness to any inquiries was excruciatingly slow and it began to feel like they were more interested in taking our money than they were in building a relationship with us as tenants.

One aspect that really frustrated me was the lack of upkeep they take with their properties, as they failed to update any appliances in the three years we lived there. Given the high rent increases we experienced, it felt entirely unfair that we would be expected to foot the bill for any repairs and improvement work, as though we did not already pay enough.

To add insult to injury, they also charge a "smart home fee", which was honestly not worth the added expense. While they did handle the water/sewer bills, Invitation Homes charged an additional $15-$20 for "taking care of it for you". In addition, they appeared to charge an HVAC filter fee, yet we never received a filter ourselves.

Overall, my experience with Invitation Homes was extremely unsatisfactory. Their business practices appeared driven solely by their desire to make as much money as possible, without consideration for their tenants' wellbeing or satisfaction. Based on my personal experience, I would strongly urge others to stay away from this rental company - even giving them one star feels too generous.

The experience with Invitation Homes can be summed up in one word - horrendous. If given a choice, I would rate them lower than one star. The problems started just a day after moving into the rental property on August 5, 2020, when a pipe in the bathroom blew off. I immediately contacted their Emergency Service, who said that a technician would arrive in 2 to 4 hours. Imagine my frustration when I had to wait for that long for someone to come and stop the flood! The situation got worse when 75% of the house flooring and both bedrooms and bathrooms were completely ruined due to the flooding. The house had a foul smell, making it impossible to live in.

Even two months after the incident, Invitation Homes did nothing substantial other than removing the wet carpets, vacuuming dirty water, and installing dehumidifiers in the home. Despite sending three letters, multiple emails, and phone calls, I never received a response. Frustrated with the lack of action, I finally hired a lawyer who started sending legal letters to Invitation Homes. Finally, after a week, they agreed to fix the house. However, even then, vendors would call and message me at odd hours, like 12 AM, to schedule appointments for repair.

Sleeping on the floor in the dining room for two months with my wife, who was nursing a 13-month-old baby, was a nightmare. Words can't describe the mental and physical toll the experience had on us.

Currently, being in a legal tussle with Invitation Homes to leave the house and break the lease, has been a frustrating time. I highly recommend staying away from this company; there are far better rental companies out there.

I had rented a home through Invitation Homes for a length of three years. However, the experience went extremely sour when I tried to transfer to another home and just couldn't seem to receive any fair treatment from the company. As a result, I decided to turn in the keys and officially part ways with the company. I must warn others against trusting the company with your hard-earned money.

One of their policies is a 30-day move-out inspection, which seems to be designed to make it impossible to maximize your deposit. Although we had taken the necessary steps of paying for professional cleaning services for the carpets, they still charged us over $275 for carpet cleaning. We had even used their recommended pest control service provider, Terminix, just one month prior to moving out, and yet they charged us over $200 for pest control.

To make matters worse, we were charged for two months of utilities that we didn't even use and were prevented from putting in our own name. We also got charged for power washing the exterior of a house which was not even ours. Despite having done extra cleaning ourselves, they still charged us for professional cleaning. To my utter shock and disgust, we were even charged almost $18 for staying a day extra while the house's electricity was shut down 2 days before we had actually turned in the keys to the house. This company will surely steal from you the way that they stole from us.

As an outraged and former customer, I have videos of the condition in which we left the house and I wish to find a lawyer who can help me with getting justice for such an unfair and downright ridiculous treatment. If you're reading this, please STAY AWAY from Invitation Homes. Trust me, there are other companies out there that will treat you with a bit more fairness and dignity as a customer. If you're left with no other choice but to rent a house through this company, be ultra-careful and take our advice - that they will hold on to over 60% of your deposit. Don't let them get away with such injustice.

Choosing the perfect house management company can be quite a task, and one that requires utmost scrutiny. My experience with Invitation Homes was nothing short of frustrating, and I would strongly recommend others to look for options elsewhere.

My tenancy with Invitation Homes ended in July, and despite several attempts to contact my leasing agent, no inspection was scheduled. To my surprise, I received a letter soon after, demanding an additional payment of $801.57 – an amount that practically drained my security deposit. I was appalled by this, as my roommates and I had taken great pains to maintain the home, and had even re-painted the walls to ensure they looked just as perfect as when we moved in.

We decided to take the issue up with the company, and a representative from Invitation Homes finally got in touch with us. She realized that there had been an error in calculation and mailed us a revised bill, which showed that instead of owing the company, they actually owed us $569.58. This was excellent news, and all of us breathed a sigh of relief, believing the matter was now resolved.

However, to our dismay, we recently received a new collection notice, stating that we owed Invitation Homes the previously mentioned sum of $801.57. Given that we had concrete proof that we did not owe the company any money, we were at a loss about the situation. I was forced to approach the collection agency and plead with them to investigate the matter further. All of this has been a major headache and left us feeling disappointed and disillusioned with Invitation Homes.

The lack of communication and the complete disregard of our efforts to rectify the situation have been despicable. Choosing a home management company is an important decision, and it is clear that Invitation Homes is not the best option out there. It is imperative that we exercise caution and explore all options before choosing a company to entrust our home and living experience.