Best Buy

3rd time and I'm outta here

3days in a row went to best buy not once did I get customer service to assist me let alone a smile from anyone so frustrated that I'm done with this stores lack of finding a needle in a hay stack

But I did buy a TV no help went to pay didn't even ask me if I wanted extra warrantydid I say I was done yup like a dust bunny outta here

I have been a Best Buy customer for over 15 years and 10years ago I enrolled into the GEEK Squad Total Tech Service (The service had a different name back then). Fast forward 2 months ago I purchased a 43" Fire TV and had to return it to the store because something went wrong with the picture. Geek Squad sends the TV out to be fixed but then I receive emails that tell me the TV has been damaged upon shipping and It has now been approved for replacement. That I should just go to the store and show them the email and Geek Squad would replace the TV (no problem right). So I arrive at the store around 10:30 A.M. and follow the instructions provided in the email from Tech Phan Vuong. I go to the Geek Squad window and stand there 10 minutes without being acknowledge (Sir we will be with you shortly or anything)! Finally, I give Sam (the guy working) the reason why I'm there and show him the emails from Best Buy and he says do you have an appointment! I had to get a store manager to service me just to pick up a replacement TV. Now in the big picture of life I know this is small potatoes, but I am a career sale representative. There are too many other places I can go to spend my money get better service! I think Best Buy takes it for granted that customers will put up with poor service. I will share this with all my friends and family, cancel my Total Tech Service and purchase all my electronics elsewhere. Just thought you should know!

May 20 2023. The dishwasher I bought from best buy came. The installer install it had a bad attitude didn't really want to do it. I ran dishwasher that night installer said it was good. I ran Sat but get up May 21 2023 my kitchen was sitting in water. I called best buy finally got a hold of someone in there insurance company. Say I need to my Home owner insurance,so I went but the cost is more than 5000. They said if it was over 5000 they would have to get someone out to verify. I have called and emailed Connie for over 2 weeks no response at all. Called cooperate spoke to Carlos he would have them call as June 28 2023 no response for Connie. Carlos does respond but say it out of his hand instead of making things right. Which tells he has the power to but refuse to the right thing.

My new range & microwave were installed 1/12/24 & I complained on Sat. 1/13/24 about scratches/marks made on our wood floors by range being pushed & dragged across floor! I was promised a response in up to 48 hrs but never got one! When I called on 1/17/234 again, they found no record of my call! Not good customer support when rep. doesn't register problem! Order #[protected] Robert Mulligan [protected]@ptd.net [protected]

I would like to purchase a UNIDEN R4 BLACK radar detector.

I visited my local Best Buy location today. They have the price on the shelf of $180.99. The store manager says they have no inventory and cannot order it.

When I looked at the Best Buy website, the have the same unit available for immediate shipment at $379.99.

When I called Best Buy customer service, they said they will not honor their store price for an online purchase.

Please be aware, I am not comparing one retailer against another. This is all at Best Buy.

Service at Best Buy Greensburg location.

Assistant manager Scott was terrible to me and another customer. I was trying to put in online order, coming up with Error,Really didn’t want to get involved to help. Another customer could not get in their car because vehicle parked too close, Scott said for him to call the police he had no intercom in the store, and don’t go around announcing you need your car moved to customer they parked wrong.

I purchased the above phone on 11/23 was told it was unlocked and I could add my service. When I tried (it was Spectrum) they could not do it. Spectrum informed me that Best Buy only unlockds their phones for certain services and Spectrum was not one. I took the phone back but they still charged me a $45 restocking fee. I was sold this phone under false pretences and am extremely disappointed in Best Buy. I went online and called the customer service and they all said Sorry. I would not recommend purchasing a phone here unless you have EVERYTHING set up first and know it will work.

We purchased an online open box unit (Excellent condition) from Best Buy. When we picked up the unit (Cedar Hill, TX) it had been re-boxed even though it stated on their site it was in the original package with all parts. We had them open the box and their were no power and data cables, no hardware, no installation/user instructions. When asked if they would take the missing components from a new unit in the store, we were told they could not do it.

They told us to reorder the unit online and refunded our money at the time. But several hours later after reordering (Order #

BBY01-[protected]) and receiving confirmation that the unit would be delivered to our home on Dec 6, then another email showed up stating they canceled the order since they no longer had any like units available.

We spoke with Customer Service and were told they could do nothing about it.

I ordered a microwave and wanted before Thanksgiving - 11/23. Found one at Best Buy and there was an option to select today - 11/22. Well, I received an email that it was going to be delayed and not delivered until to 11/24. TOO LATE. I worked with customer service and their option was to pick one up. No where close to where I am at as the store I go to was out of stock. So, here I am, going to pay full price of the invoice and did not get my item in time. I should just refuse delivery. Thank you, richard scramuzzo

On 11-20-2023, at 11:35 a.m., I called customer service to check the status of my home inspection for ethernet cable installation. The representative, Veylin, which obviously was in a foreign country, did not understand English very well. I attempted 4 times without success to explain why I was calling, and each time she seemed to not understand my request. I asked to be transferred to someone who spoke English or someone who was more fluent than she was at speaking English. Veylin's response was that was not a reason for transfer to another agent. I then requested a supervisor. She then stated that the supervisor would only say the same thing. I told her that is ok, transfer me to a supervisor anyway. She attempted to discourage me from speaking to a supervisor. I repeated my request. She then disconnected me.