Best Buy

My computer died about 2 weeks and so I went to Best Buy for a new - never having made a major purchase there before. The first computer I purchased gave me only a black screen when I got it home. Returned it and got the same computer and got home and it gave me only a blue screen. Returned it and got another model which worked. I was told it came with a DVD player and found out a couple of days ago there is no DVD player in it (though it looks like there is). Also the front headphone jack doesn't work. I like the computer well enough to keep it. I then had to purchase an external DVD player. Then, today, I got trapped in the wasteland of Best Buy phone customer service. I wanted to get a copy of the 2 year geek squad protection plan (went to the store and they didn't have a copy and gave me a phone number to call) that I purchased with the computer and ended up talking with at least 8 representatives who were all the wrong people to be asking this question of and each would pass me off to someone else who was also the wrong person. 3 people sent me receipts for the computer I had returned? This went on for over an hour and a half. When I got on the line with the last woman I warned her I was upset. She told me over and over that they could only send me a receipt that they could not send me a copy of the protection plan. I lost it a bit and used the word 'heck' to her and she replied that she would not accept any profanity from me! It was all so bizarre. Though she did finally tell me where I could find the information on their website - something someone could have told me at the beginning of this whole circus. My whole experience with Best Buy has been ludicrous. I can't imagine ever buying anything else major from them ever again.

I bought an HP laptop from Best Buy last July. Yes, it was cheap ($140, on sale from $180 or so). I thought it was the same computer I bought a few years ago, which served me well for quite a few years before the battery died and it had another problem, and getting a new battery and getting it fixed was going to cost me more than replacing it.

The replacement is a piece of junk. It is so slow that I've had to click on "wait" as much as 13 times before it finishes loading. Best Buy couldn't do anything on line and told me I had to make an appointment to take it in, so I took it in today. Basically, they told me (in these exact words), "You get what you pay for." So I said I wanted to return it. But they told me it is not returnable!

I will never buy anything from Best Buy again.

3rd time and I'm outta here

3days in a row went to best buy not once did I get customer service to assist me let alone a smile from anyone so frustrated that I'm done with this stores lack of finding a needle in a hay stack

But I did buy a TV no help went to pay didn't even ask me if I wanted extra warrantydid I say I was done yup like a dust bunny outta here

I have been a Best Buy customer for over 15 years and 10years ago I enrolled into the GEEK Squad Total Tech Service (The service had a different name back then). Fast forward 2 months ago I purchased a 43" Fire TV and had to return it to the store because something went wrong with the picture. Geek Squad sends the TV out to be fixed but then I receive emails that tell me the TV has been damaged upon shipping and It has now been approved for replacement. That I should just go to the store and show them the email and Geek Squad would replace the TV (no problem right). So I arrive at the store around 10:30 A.M. and follow the instructions provided in the email from Tech Phan Vuong. I go to the Geek Squad window and stand there 10 minutes without being acknowledge (Sir we will be with you shortly or anything)! Finally, I give Sam (the guy working) the reason why I'm there and show him the emails from Best Buy and he says do you have an appointment! I had to get a store manager to service me just to pick up a replacement TV. Now in the big picture of life I know this is small potatoes, but I am a career sale representative. There are too many other places I can go to spend my money get better service! I think Best Buy takes it for granted that customers will put up with poor service. I will share this with all my friends and family, cancel my Total Tech Service and purchase all my electronics elsewhere. Just thought you should know!

May 20 2023. The dishwasher I bought from best buy came. The installer install it had a bad attitude didn't really want to do it. I ran dishwasher that night installer said it was good. I ran Sat but get up May 21 2023 my kitchen was sitting in water. I called best buy finally got a hold of someone in there insurance company. Say I need to my Home owner insurance,so I went but the cost is more than 5000. They said if it was over 5000 they would have to get someone out to verify. I have called and emailed Connie for over 2 weeks no response at all. Called cooperate spoke to Carlos he would have them call as June 28 2023 no response for Connie. Carlos does respond but say it out of his hand instead of making things right. Which tells he has the power to but refuse to the right thing.

1/27/2024 I have made several attempts to contact Best Buy via telephone. Without success, I went into the store... Where I was passed by several employees who were unwilling to help. Finally, a young gentleman approached me and asked, "Were you helped, to which I replied no... He said crazy, I saw many employees walk past you, but let's see if I can help. So I explained my situation to him, and he took me over to a man named Mark, who was rude, condescending, and arrogant. I then asked to speak to the manager, and Mark stated he was the manager.

I had a rearview and front view camera installed in my vehicle a year and 1/2 ago. The camera stopped working; I bought a new cord, which worked, so I determined this was a wiring issue, not the camera. I wanted the Best Buy installer to review the work and fix it since their work is guaranteed. without even looking, Mark informed me there were no available appointments for some time, and it's remote start season; therefore, I should go elsewhere. Why would I go elsewhere if best buy honors their work? I also informed Mark the Best Buy website indicated there was an appointment available today and the next day. He started flailing his arms and telling me I was a liar. This frustrated me so I told him I didn't appreciate being called anmes, and told him he needed to stop being so [censored]ing condescending. to which he replied I am no longer a Best Buy customer, nor is he helping me. Threw me out of the store and followed me to my vehicle. he was quite intimidating and very rude. After Best Buy fixes my vehicle, I plan on getting rid of my total tech and never shopping at your store again. I was both terrified and humiliated.

Hello,

My name is June Myers, I purchased a car stereo and a dash kit in mid June or July of 2023. I had it installed by Best Buy the day of purchase or that same week with an appointment. After a few weeks of driving around I noticed that the stereo was falling out, the whole dash kit and stereo. I pushed it back into place, but it kept wanting to fall at while driving. I didn't have it taken care of at the time due to having surgeries done on my legs and recovering and then holidays. I did stop one day while I was out during the holidays when they were supposed to be open, but no one was there at installation department.

On Monday,Jan.15,2024 I scheduled an appt. with tech Santos for Tues.16th at 3:00pm. The appt. did not go as planned. I waited for approximately 10 to 15 minutes for someone to ask me about why I was there. There were two techs that day, one was under a vehicle and the other was talking with a customer that he had just finished with their install. Santos finally came from under the vehicle he was looking at. I let him know who I was and my appointment time. he told me I had to leave the bay area and go wait in sitting area. I wasn't in the bay area but at the door to area. I made a comment that my appt. was at three and obviously was not going to get my car looked at at three. I snidely replied back that they were behind, and I could just go somewhere else. I said I couldn't go elsewhere since I had Best Buy do the install and needed it looked at by them. I turned to go to waiting area as told and he followed me and started yelling at me from the door that if I had an attitude i could leave, then said do you have an attitude? I stated no do you which really set him off and a yelling rant. I asked to speak with a store manager and asked him to call one and promptly told me to get him myself. As I was leaving to the door, he was telling the other tech not to help me either, I had no words with that tech, Levelle is his name. I left the waiting area to service door for store as he followed me still yelling. I found a store manager who I explained the issue to, a very polite young man. We then both went back to install area, I went to waiting area as he spoke with Santos. He came over to talk with me and said that he couldn't make either tech look at my car. They were both refusing to do it. Since i had no issue with the other tech there should have been no reason for him not to look at my stereo. I spoke with the store manager a few more minutes in waiting area and asked him for a number and name of the district area managers information. As both of us were leaving the area to go back inside store, Santos yelled out a rude comment to me, which was not called for since I hadn't spoken a word to him since I had left to find a store manager.

I am very disappointed with the service I did not receive and his complete lack of professionalism. The manager and I went inside to schedule another appointment at another location for the next day.

I would also like to say that his yelling at me was all done in front of other customers that were there. My late husband and I have been customers of Best Buy since the 70's when we were married and started buying things for our home. This was my first Do It Yourself Issue since he was not with me any longer to do this sort of thing. Very disappointed that the tech would treat a woman or anyone for that matter this way.

Thank you for your time. 

June Myers

My new range & microwave were installed 1/12/24 & I complained on Sat. 1/13/24 about scratches/marks made on our wood floors by range being pushed & dragged across floor! I was promised a response in up to 48 hrs but never got one! When I called on 1/17/234 again, they found no record of my call! Not good customer support when rep. doesn't register problem! Order #[protected] Robert Mulligan [protected]@ptd.net [protected]

I would like to purchase a UNIDEN R4 BLACK radar detector.

I visited my local Best Buy location today. They have the price on the shelf of $180.99. The store manager says they have no inventory and cannot order it.

When I looked at the Best Buy website, the have the same unit available for immediate shipment at $379.99.

When I called Best Buy customer service, they said they will not honor their store price for an online purchase.

Please be aware, I am not comparing one retailer against another. This is all at Best Buy.

Best Buy delivery TEAM never showed up and never delivered TV to my doorstep let alone "inside" my apt for "in-home" delivery. I left WRITTEN DELIVERY instructions during check out online process to make sure they deliver the TV INSIDE the home and put the exact apt number for the delivery bc I am a disabled person who is home-bound. I even got a verbal confirmation from a Best Buy customer rep the day before my 4hr delivery window time & the rep said, “Dont worry they will deliver it inside your home, unbox the TV & plug it in to make sure it turns on & works before they leave.” That did not happen. Plus, Besr Buy website advertised “IN-home delivery” AND delivery team IGNORED specific delivery instructions TO DELIVER INSIDE TO EXACT APT NUMBER and to not leave it elsewhere. If Best Buy would have been honest to say “We do not deliver & bring the TV into your home” then I would have never purchased from Best Buy bc IN-HOME delivery is an important & necessary service for a disabled person. When I contacted Best Buy numerous times to tel them I never received the TV, no one would help me reschedule for a new delivery for the undelivered TV. I asked to talk to a manager or supervisor multiple times, and each time, a customer service rep said “Someone will call you in 30 min.” But no one called me all 3 different times I asked to talk to a manager. Bc no one will reschedule the delivery to send out the TV that I already paid for, I had to call back to request a refund for the non-delivered, missing/stolen item and no one at Best Buy would refund my money for missing TV. So currently I have no TV & no refund. Best Buy made false advertisements & promises of in-home delivery, never gave the customer the TV into her home or at the least next to her door. No delivery person ever knocked on my door. No delivery person rang my doorbell. They never called and talked to the customer to tell customer when they are coming.

Instead, the customer service representatives repeatedly said they would deliver the TV that day and even left a voicemail by the customer service rep to keep my phone next to me bc delivery ppl will be calling me BUT NO ONE called and delivered my TV even though I waited from 8:30am to 7:30pm. Finally a customer service rep said they stop delivering at 7pm and never offered to reschedule my TV delivery. So I have no TV & Best Buy kept my money & wont refund even though I did ask for a refund for the non-delivered TV. Best Buy caused undue stress & did not honor their own advertising for “IN-HOME delivery.” Not delivering the TV inside the home and not refunding my money, is dishonest consumer business practices. Best Buy makes it difficult to talk to any managers to resolve the problem and they make it even harder to get a refund for services not rendered. Highly disappointed.

If u are a disabled individual who rely on in-home delivery services, Best Buy is not recommended bc they will not honor their own advertising for “In-Home delivery” services. Best Buy makes false promises & false service claims and do not deliver.

Service at Best Buy Greensburg location.

Assistant manager Scott was terrible to me and another customer. I was trying to put in online order, coming up with Error,Really didn’t want to get involved to help. Another customer could not get in their car because vehicle parked too close, Scott said for him to call the police he had no intercom in the store, and don’t go around announcing you need your car moved to customer they parked wrong.

I purchased the above phone on 11/23 was told it was unlocked and I could add my service. When I tried (it was Spectrum) they could not do it. Spectrum informed me that Best Buy only unlockds their phones for certain services and Spectrum was not one. I took the phone back but they still charged me a $45 restocking fee. I was sold this phone under false pretences and am extremely disappointed in Best Buy. I went online and called the customer service and they all said Sorry. I would not recommend purchasing a phone here unless you have EVERYTHING set up first and know it will work.

We purchased an online open box unit (Excellent condition) from Best Buy. When we picked up the unit (Cedar Hill, TX) it had been re-boxed even though it stated on their site it was in the original package with all parts. We had them open the box and their were no power and data cables, no hardware, no installation/user instructions. When asked if they would take the missing components from a new unit in the store, we were told they could not do it.

They told us to reorder the unit online and refunded our money at the time. But several hours later after reordering (Order #

BBY01-[protected]) and receiving confirmation that the unit would be delivered to our home on Dec 6, then another email showed up stating they canceled the order since they no longer had any like units available.

We spoke with Customer Service and were told they could do nothing about it.

I ordered a microwave and wanted before Thanksgiving - 11/23. Found one at Best Buy and there was an option to select today - 11/22. Well, I received an email that it was going to be delayed and not delivered until to 11/24. TOO LATE. I worked with customer service and their option was to pick one up. No where close to where I am at as the store I go to was out of stock. So, here I am, going to pay full price of the invoice and did not get my item in time. I should just refuse delivery. Thank you, richard scramuzzo

On 11-20-2023, at 11:35 a.m., I called customer service to check the status of my home inspection for ethernet cable installation. The representative, Veylin, which obviously was in a foreign country, did not understand English very well. I attempted 4 times without success to explain why I was calling, and each time she seemed to not understand my request. I asked to be transferred to someone who spoke English or someone who was more fluent than she was at speaking English. Veylin's response was that was not a reason for transfer to another agent. I then requested a supervisor. She then stated that the supervisor would only say the same thing. I told her that is ok, transfer me to a supervisor anyway. She attempted to discourage me from speaking to a supervisor. I repeated my request. She then disconnected me.