Best Buy

November 15, 2023, 7:00 P.M. I went into Best Buy for several reasons but last but not least, needed a lifetime screen protector, I had purchased for $42.89 with my Best Buy credit card, replaced. I was directed to the cell phone department, who then directed me to Customer service to have the screen protector put on my cell. Customer service, who couldn't find my information. said I had never purchased anything from Best Buy. I then asked for the mgr., young lady said her name was Vanna, & she was the one greeting customers. Vanna was able to pull up my information & said to go back to Customer service & show her the receipt for the purchase of my lifetime screen protector. she looks & can't find anything; line is getting long and she was getting frustrated, I said I could come back tomorrow. As I was walking out the door, I informed the mgr. Vanna, I would have to come back because young lady at Customer service desk couldn't help me. A nice young man, John, stepped in after he saw the mgr. just brushed me off with a quick wave. He tried his best but then saw, he could only give me a store credit because the Lifetime screen protector was no longer sold there. That I would have to call the company, Zagg. He apologized & wished he could help more. I asked to speak with the Mgr. Vanna. I asked, If I used my Best Buy credit card, bought the item, here in the store, & the store no longer has the product, then Why should I be forced to accept a store credit & not my money back, after all the running around I had to do for over 30 minutes. Bad experience, Rude Customer serve by Mgr. who certainly does not follow the Code of Ethics for Best Buy. She denied to assist me in contacting Zagg, nor did she provide me with Zaggs contact information with a scowl face. (not the 1st time of bad service @ this location)