Best Buy

I needed a replacement credit card. called Best Buy, had six options, None for replacement cards or customer service. I pressed 2 and talked to someone, who transferred me to someone else, who transferred me to someone else and then I was then transferred to some bank somewhere and finally got ahold of someone that would send me a credit card in 10 business days. I was on the phone being transferred or on hold with the elevator music playing for 45 minutes.

I do not know where to start as this has been one of the most frustrating experiences, and one of the most time consuming experiences, I have endured in my 75 year life time.

I searched on line for a watch that would assist me in keeping track of my health. I specifically wanted a watch that measured my heart beats per minute, and measured my blood pressure. I own a Samsung Galaxy S22+ that is Android which is what led me to an Android compatable watch (not an Apple). I was assisted by a very nice associate in the Reno store on S. Virginia. He was introduced as the person knowing the most about the Samsung watches. I told him, off the bat. that I wanted a watch that would measure my blood pressure. He assured me the Galaxy 6 watch would do just that and then assisted me in setting it up (all but the blood pressure feature). By the way the advirtising for the watch indicated it offered the feature. He downloaded an app that was supposed to synic with the feature. I paid $357.00 including tax for the watch. He handed me a gift card for $50 as a bonus. I got home and started using the watch. All the features worked except the one I wanted (blood presure). I was frustrated. I went on line and watched a You Tube, but it did not help. I called Samsung support and spent over 4 hours (two days) on chat and nothing helped. I called Best Buy support and they could not help. I spent an hour with the Geek Squad in the Reno Story (by the way it is a 1 hour drive from my house), and they could not make it work. Finally he said the app would not work with watch for some reason. I left frustrated and mad. I tried one more time calling Best Buy and finally reached someone who had the answer. The blood pressure feature does not work in the United States (oh! we are so sorry sir). I had no choice other than to return the watch as it did not perform as I wanted it to. uoor associate in the store and the Geek Squad did not know it did not work in the U.S.. I returned it this morning after a 3rd hour drive (oneway) to the store. I was told I would only recieve a $307 dollar refund because I was given a $50 gift certificate. I handed the employee the certificate and ask for the remaining amount to be refunded. I was told they cannot refund the gift certificate ption of the purchase, but could go and ask the manager if he would authorize it. but I just did not have any more time to spend on this experience. When I got home I looked at the original reciept. It clearing states the $50 can be applied to the refund if the gift certificate is given to the associate when the refund is given to the customer. I tried to hand it to her, but was told no. Another uninformed employee of Best Buy. I am lucky I did not have a heart attack over this experience since I have had open heart surgery and I have a plus a pace maker to keep me alive. Oh, by the way, one of the features of the watch is a ECG measurement (you might tell your associates it should not be used with a pacemaker). I feel I am owed somekind of compensation for this horrible waste of my time, but letting others know might help and educating our employees might be start for your end.

A repairperson came to my residence on two occasions to repair my dishwasher but was unsuccessful to fix the problem. I have a protection plan for my dishwasher. On the second visit to my residence, the repairperson stated that the pump for the dishwasher needs to be replaced and that another appointment is needed. He also stated that he will place an order for the pump. I received a conformation email and text that a new appointment was scheduled for 9/12/23.

I took time off from my work on 9/12/23 and waited all day, but no one showed up at my residence. I did not receive a call/text or email from BestBuy or the service person stating the reason why no one showed up or any cancellation notice from BestBuy. This is very unprofessional and bad customer service.

I called and was able to schedule another appointment for 9/28/23. I think this date (too far ahead) was unreasonable due to the delay and the urgency in fixing my dishwasher.

I ordered a monitor and a pair of headphones for delivery, because it wasn't available in the store. Best Buy didn't require a signature and an ID for either item. The headphone is $221.53 and the monitor is $421.99. The drivers took a picture of the deliveries, but that's not where I live. I called customer service and got a refund for the headphones only to have them send a UPS driver come to pick up the headphones. First of all how come the UPS driver was able to find me but FedEx and Shipt didn't? Why didn't they show the UPS driver the picture the drivers provided and ask him is that where he found me? He is clearly a witness to attest to the fact that my residence is not the same as the picture! I filed complaints with BBB and Consumer Protection to help with this issue. I have disputed the charges which will tKe forever to resolve! I nor anyone else went through this headache when we made the purchase. Now whaT WILL HAPPEN IF I WALK INTO A STORE AND TAKE SOMETHING OF THE SAME VALUE AND TRY TO WALK OUT? I'd be arrested for theft, so why can't they get arrested and charged with theft? Why isn't there a class action lawsuit against them already or how can one get started? This is BS and I am LIVID!

SanDisk clip Jam is less than 9 months old, out of nowhere it started shutting off and refreshing your media after 20 seconds of play. No new music was added, no firmware installed.

The SanDisk I bought right before this one had the electrical connection come off from a bad solder job, that one was bought about a year ago and happened only about a month after I got it.

Best Buy wouldn't even help me or acknowledge the problem. The automated phone system wouldn't even let me talk to somebody for the problem. Both problems yield pages of search results on the internet so this is not some novel defect. It is a known common defect they don't tell you about or help you with.

I purchased this Upright Freezer model# FFUE2024AW on 8/29/23. When I purchased this Freezer, it wasn't backordered. I was scheduled for delivery on 9/16/23. Then, I get an e-mail from BB asking me to reschedule for 9/18/23. BB confirms the delivery. Then on the 16 Sep. I get a call from the BB customer advocate telling me I am not going to get my Freezer till 10/27/23. They don't have it. So, who is lying here. Either this freezer was backordered, or my freezer went to someone else. Meanwhile, I have almost half the freezer paid off, and I don't even have possession of the freezer. Why am I being billed and paying on a freezer I don't have possession of. One can bet i will be calling Citibank on 9/18/2023. As fast as anyone can bat an eye, I will be closing my Citibank BB VISA-Account

I had a 5 yr extended warranty on my kitchen appliances. Your Geek Squad repairmen have been to my home a total of 15 times for the same issue, which today still remains unresolved. Now, my refrigerator is still NOT working properly & I last paid over $125 in December for a service call & the refrigerator is still no keeping cold. Since the freezer works fine, they told me it is not the compressor, which now is the only part remaining under warranty. The NYS dept of Consumer Affairs told me that if your company fails to correct the same problem after 3 service calls, I am entitled to replacement coverage or reimbursement towards a new refrigerator. However, after 15 service calls, the problem still persists. Please let me know what you can do to avoid this matter being reported to the Nassau County Dept of Consumer Affairs.

If you buy their warranty it only works…

If you buy their warranty it only works providing you can do everything on line. If you need to talk to a human being it's impossible. I have a sound issue. I applied on line and they installed a new sound board on my Sony TV. However, that didn't fix the problem. I needed to schedule a visit to find out where the problem is...not looking for warranty...Just want to get the sound working properly. I finally gave up because all I wanted to do was talk to a human being...impossible

spoke to BestBuy Corporate Complaint People

and got it resolved...

775 ! 256 ! 6263

The wireless headphones I ordered from Best Buy Marketplace had a bad internal battery, and kept losing the bluetooth connection. I sent them back after receiving labelling and postage from the marketplace seller. The self-help portal to reach the Marketplace seller was not working at Best Buy website, nor was their internal communication with Marketplace sellers. Seller communication was supposed be made from inside my account's order status portal but this was also dysfunctional, in fact, customer support personal could not make these functions work either. Seller sent several emails to my computer asking if I wanted refund or replacement; I sent 3 emails back specifying a refund but the seller did not respond to these. I realized that I couldn't communicate with the seller at all, nor could Best Buy customer service. The next email from the seller said I was out of the thirty-day window for a replacement and was I going to be refunded. I asked the chat line if I could have a replacement again, as they had new stock, but nothing has been done. I have spent many hours trying to sort this out with Best Buy customer service and now more time on the chat line but nothing is getting done. I have never had such a problem getting satisfaction from a company, and have never seen such a flawed communication system within any company that I have dealt with online. The whole system needs to be rebuilt, as the company depends on the customer to use self-help portals of communication within the website, but they don't work and their marketplace seller communications do not work either from the website or from my home computer.. This cripples their customer service from being able to help, and these poor people seem to be very frustrated with the company! I've given up on getting any actual service, and am going to share this Best Buy complaint with any website that will offer me a portal to post it. Next portal: Reddit!

Dear Best Buy,

We bought last August 5, when we were on vacation in Florida. Best Buy did ship our order 1x Sonance Mag6.1 to our freight forward address in Miami. Our package was sent to Curacao and today we received the package. When we picked up the package, we checked if the package was open, and it was not open. When we came home, we opened the package and the package contained 6 satellite speakers and 1x subwoofer and no Amp as specified on the Box. We did contact Best Buy right away, and we spoke to 4 different people and 4 different departments, and we did chat with Mike, Roy , Charles Murali, and someone else, and none of them could help us. They keep saying to return the box to the nearby best buy store. We keep telling them that we do not have a best buy on the island. And for us to send the box back to Miami will cost us a lot of money. As we will need to pay the shipping and handling cost twice again and the import taxes when we need to release it from the customs department.

I purchased a camera, lenses and air conditioner in May 2021 for approximately $4,363 with 0% interest if paid off in 18 months. I began paying $100-$200/month totaling approximately $3000 to date. Best Buy convinced me it would be a good idea to go paperless so I never received monthly statements. Apparently I should have been checking them regularly because when the 18 months at 0% interest deal was over (I had assumed I would have gotten a communication like they do whenever late) I now owed $3900. In two years I’ve only paid $463 towards my items. What a rip off company.

I purchased this car charger in April of this year from Best buy online. The charger stopped working 8/30/23. Contacted Best buy and was told it was past their return date, but there was a three year factory warranty. Called Enel X Way and was hung up on. Called again and was put through a two hour troubleshooting, with no resolution and then hung up on. Emailed Enel X Way and went through a three day 60 email process that ended up with a exchange process requiring $200 deposit before exchange can proceed. So now I'm into this car charger for a total of $800 and have no working charger for my EV. I have been frustrated and stressed through this entire process. Enel X Way's custom service is bad! This company should not be sold by Best buy. Best buy should deal directly with their customers for Enel X Way with future returns or exchanges. Not putting the burden on the Best buy customer.