Best Buy
reviews and complaints

If you buy their warranty it only works…

If you buy their warranty it only works providing you can do everything on line. If you need to talk to a human being it's impossible. I have a sound issue. I applied on line and they installed a new sound board on my Sony TV. However, that didn't fix the problem. I needed to schedule a visit to find out where the problem is...not looking for warranty...Just want to get the sound working properly. I finally gave up because all I wanted to do was talk to a human being...impossible

spoke to BestBuy Corporate Complaint People

and got it resolved...

775 ! 256 ! 6263

I purchased a camera, lenses and air conditioner in May 2021 for approximately $4,363 with 0% interest if paid off in 18 months. I began paying $100-$200/month totaling approximately $3000 to date. Best Buy convinced me it would be a good idea to go paperless so I never received monthly statements. Apparently I should have been checking them regularly because when the 18 months at 0% interest deal was over (I had assumed I would have gotten a communication like they do whenever late) I now owed $3900. In two years I’ve only paid $463 towards my items. What a rip off company.

I purchased this car charger in April of this year from Best buy online. The charger stopped working 8/30/23. Contacted Best buy and was told it was past their return date, but there was a three year factory warranty. Called Enel X Way and was hung up on. Called again and was put through a two hour troubleshooting, with no resolution and then hung up on. Emailed Enel X Way and went through a three day 60 email process that ended up with a exchange process requiring $200 deposit before exchange can proceed. So now I'm into this car charger for a total of $800 and have no working charger for my EV. I have been frustrated and stressed through this entire process. Enel X Way's custom service is bad! This company should not be sold by Best buy. Best buy should deal directly with their customers for Enel X Way with future returns or exchanges. Not putting the burden on the Best buy customer.

Purchased on July 1, order number: BBY01-[protected], delivery date set for Aug. 10th... they arrived and said they did not know how to install the ice maker kit, I told them to take it all back as the ice maker was purchased with the refrigerator I paid for installation. They took it back to Baxter, MN store and I received no call from them to resolve the problem. I am being billed by best buy credit for 943.67, have called best buy several times only to be cut off or transferred to a California phone. I am about to file a complaint with the MN Attorney's office if this is not resolved.

I have been on the phone with a representative for the last two days. First I had made an appointment on line and they said that I would have someone here to look at my TV on the 22nd of Aug. When I called to confirm my appt, I was told that there was no appointment sccheduald. I called back today and was told that it would be another week before someone could come out to look at it. This will make 2 weeks that we have been without my TV. This is totally unacceptable. I have been a member of the Geeksquad for many years. I even took my TV to Best Buy today only to have them tell me that I have to bring it back home and wait for someone to come to my house and look at it. Needless to say that I am furious with this whole matter. I would like a wriitten response to this situation asap. TV was purchased Oct 14 2022.

Thank You

John J Kelly

August 9th I went in to the local store to buy a watch in Corpus Christi. The watch wasn't technically for sale yet, as it was new. It wasn't for sale until August 11th, however there were no signs stating this. Upon finding out, I attempted to pre-order the watch but their system was not working, so I was instructed to go home and pre-order online. I went home and began the process, but it would not allow me to mark the option for "In-Store Pickup" so I contacted the help chat. The agent instructed me to proceed with the purchase, as they could change the order afterward to suit my needs. They were unable to change it, and without offering any sort of resolution, transferred me to another agent. This lead to calling the call center. When I called, I was on hold for 20+ minutes, and did not get any resolution. The next day, August 10th, I called again. Same hold times, same lack of resolution. The connection is not great during these calls, and NOBODY will call you back, EVER, even though they verify your "callback number" and will tell you "I assure you I will call you back." On August 11th I called again, and this time I was adamant about wanting a resolution. I spoke with a Supervisor, and they told me they would transmit new orders to the FedEx (for some reason my order got moved into shipping even though I was calling with problems about the order) and they would overnight it, receiving the box August 12th. Well, that did not happen either. My box arrived August 14th, while I was out of town, and sat for 2 days outside before my neighbor claimed it for me, since I was out of town as I had told your operators I would be. So I called August 12th, to see about WHY my box did not arrive like they said it would... and I was told that it was out of their hands at that point, but they would be willing to offer compensation when the order was closed. So I call today, August 17th, now that I am back in town and the order is closed... And they at first deny me any sort of compensation... Then after I request to speak to a Supervisor, he offers me a measly $10 gift card. This is not right, I was lied to MULTIPLE times by multiple "employees" (call center agents/chat agents) and my electronics were left outside for DAYS, even though it should have been with me or at least changed to signature required so it could be redelivered on a day I was home. This has taken now 14 hours of my time, spanning across 5 days.

I ordered a laptop from best buy and the ordered was delivered to the incorrect address by fedex. I called Best Buy and they told me to call fedex , I called fedex and was told to call Best Buy. I called Best Buy and they told me to call the police. I’m confused why I the customer am being thrown around with no help. I ordered a product with my best but credit card and never received my order. Who can assist me with this issue. I can not afford to pay for an item in ever received. No one has yet to ask me to upload a picture of my residence that will confirm tgst picture downloaded by by fedex is in deed belonging to an identified residence,

Ordered on august 10, 2023

Delivered per fedex in august 11, 2023

Picture uploaded is not my door nor is it the address listed on the instructions

Open a claim with fedex on august 11, 2023

Called Best Buy customer service and was told to call the police and it’s nothing they can do. I’m confused. I never record the package to the address listed. A picture of my actually door has been attached with this file.

I appreciate your attention to this imperative matter,

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