Menu
For Business Write a review File a complaint
Best Buy

Best Buy review: LG Oven

A
Author of the review
11:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bought LG oven May 21, 2021 with 5 year-extended warranty from BestBuy. Sale # [protected] Service Request # [protected]. Amount paid for 4 electrical appliances $4186.92. Oven cooking-top surfaces always look dirty no matter how to clean with the cleaning solvents on the market. Oven clock and left-front cooking top suddenly stopped working. Filed complained in person on Oct. 31, 2023. Repair technician came 3 times, could not save the problems. The last visit was on last Wednesday, Jan.10, 2024. After 2 and half hours, the technician claimed that the part he brought was broken, had to come back again. What a joke! Worst of all, today, My wife tried to use the right cooking top, faced a very big electrical circuit shock and the whole machine became totally dead. I am obliged to unplug the machine to avoid a bigger disaster. From now on, for our safety reason, we are scared to use this machine again. We will use this machine again only if BestBuy can assure there will not be any DANGER ISSUE. As it is, we end up without any oven to use at home. Looking forward to have a proper solution from BestBuy asap. Thanks.

Claimed loss: Exchange for a better model or refund

Desired outcome: Exchange for a better model or refund

Confidential Information Hidden: This section contains confidential information visible to verified Best Buy representatives only. If you are affiliated with Best Buy, please claim your business to access these details.

Update by Andy Tsang
Jan 16, 2024 9:33 pm EST

The local technician had come to our homes 3 times during the past 3 months, not only could not solve our problems , but made it worse. Now our oven is totally dead. According to the bad experience happened yesterday, my wife and I have no more confidence to use the same range. We are afraid the machine is going to explode. I believe the defect is more related to the electrical circuit problems and can be very dangerous if we keep using it. Thus, for our safety reason, I decline your suggestion of having the particular oven to be repaired. The BestBuy is being bound to be responsible if something happens to us.

0 comments
Add a comment
  1. Best Buy Contacts

  2. Best Buy phone numbers
    +1 (888) 237-8289
    +1 (888) 237-8289
    Click up if you have successfully reached Best Buy by calling +1 (888) 237-8289 phone number 6 6 users reported that they have successfully reached Best Buy by calling +1 (888) 237-8289 phone number Click down if you have unsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number 7 7 users reported that they have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number
  3. Best Buy emails
  4. Best Buy address
    7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
  5. Best Buy social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
Best Buy Category
Best Buy is ranked 2 among 124 companies in the Retail Stores category