Best Buy

Purchased the laptop in February 2023. It was on sale for $1099.99 ( full price add $550). I did not buy the Best Buy Geek Squad service contract. My logic was, a new computer, I shouldn’t need it. Besides this I had the service contract in the previous year and did not use it.

By July computer was hot to touch. I bought a cooling pad. By mid November the computer would not boot up. Took it back to Best Buy and was told the motherboard died AND since I did not buy the Geek Squad service plan I could not get an exchange. The computer still had the manufacture warranty so the motherboard was replaced AND the lap top is hot to touch again, i.e. on the same day I brought it home.

I wrote the Best Buy CEO and immediately received a call from a CEO representative. The bottom line is no exchange. He recommended I buy the Geek Squad service plan.

I also wrote the manufacturer ASUS, and heard back immediately asking for the serial number. I have yet to hear back from ASUS.

I stopped shopping at Best Buy for about 15 years as a result of poor customer service. I am not sure how I will handle this yet, but I recommend you find somewhere else to buy your technology.

I was in the Princeton Store on Thursday, June 8th at about 2:30 to 3:00 in the afternoon. I was interested in buying a new camera. There was not a salesman insight, and very few customers in the store. A gentleman walked by, I stopped him and asked for help. He said that he would send someone over to help. I waited about 10 or 15 minutes, and finally went to the front of the store to Customer Service to ask to see the manager. On the way, I passed some salesmen standing around talking and drinking a soda.

The young man at Customer Service went to find the manager. As it turned out, the person that had said that they would get me someone to help me turned out to be the manager. When I complained, he gave me some lame excuse about the salesmen that were standing around and why they couldn't help. He saw that I was clearly upset and didn't even try to apologize and get someone to help me, he just turned and started to walk away. I am sorry that I didn't get his name, I was so upset I forgot to.