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I have purchased numerous items from Best Buy over the years. I have always went with the Geek Squad Protection Plan until my most recent purchase. I feel I was snookered into the Total Protection Plan.
I needed assistance on 4/11/2024 on an item that was purhcased 8/6/2022 and delivered on 8/28/2022 and installed.
I am having an issue with the subwoofer connecting to the sound bar. When I contacted Best Buy, I was told I would have to pay a service fee because of my Total Plan Protection. So basically, I have paid for the protection under a separate plan that Best Buy null and voids, after I paid for it and tries to put under the total plan?
On all the items that have been purchased since 2020 that have the Geek Squad protection that was paid for, should still be covered under that plan since plans was never cancelled at any time so I shouldn't have to pay for a service charge since I never had under the Geek Squad Protection Plan that is on items. Best Buy wants me to pay something like $104.00.
Claimed loss: Since Geek Squad Protection was paid on 7 different purchases dating from 2020, that are still in effect, I still have a prorated issue of $575.22
Desired outcome: Do the service under the Geek Squad Protection Plan since it was paid for
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Hi Mikie.
We are so very sorry for any confusion.
Total Tech is a great service of Best Buy. The cost is a one time up front payment and a small monthly fee thereafter.
In the case where equipment is not defective but assistance is required to set up or use, help is available at a nominal fee.
Hopefully that helps. If there are any unanswered questions or issues, please post back.