Refused wheelchair help, lied about laptop price
I went to best buy on october 3rd 2023. They did open their doors until 10:15. I went to the help desk and said I am a dissabled senior do you have dissabled carts he said I dont know go over there pointing to the other end of the store bad customer service he should have said I dont know but wait here and I will find out for you I went across the store and...
Read full complaintBest buy in Danbury CT
Today Nov 9 ,2023 about 2:30 I went into the best buy in Danbury CT to purchase a 55-inch tv. I came across the Samsung 55 series 7 for about 349. I asked an attendant if it was good and he replied that it was, but the q series was better and pointed them out. When I went to look, I found a stack of TVs that were all together assorted by size. I looked at...
Read full complaintDash cam
I have bought 2 Dash Cam online from Best Buy. I bought one in August 2023 and one on November 4th 2023. Both time I called the listed local store number and got mostly people that didn’t speak good English and they weren’t at the local store.I tried very hard to listen and understand them. They hung up on me about 4 - 5 times. I got lied to numerous time...
Read full complaintGE dryer
I purchased a GE washer and dryer November 29 of 2022 within three months of having the set the dryer stopped drying everything worked but it wouldn’t heat up. They told me I had to call GE well every time you call GE you get sent to another website and it ends up being sears who is a third-party And the only way they’ll fix it is if I pay them $150 why...
Read full complaintFixing two printers after I paid 200$
I purchased a 200$ maintenance program to fix my printers. The store in Aden NC. has treated me like crap, they would not let the manager talk to me, I have sent many emails but they don't answer me. I asked for someone to come to my home. He looked at my printers and said he didn't know what was wrong with the two printers and left. it's the Geek squad that will not help me. I sent note back and let them know I was going get BBB involved
I asked many times to refund my 200$. Now I paid 200$ and still have two broken. printers. I am sure you would be angry if you were me.
Don't know who will work with me to get things in order.. Folks all I want thats mine and that's all I want
Best buy refusal to assist with lost item during repair!!!
I purchased a pc back in 2021 from best buy and opted for the extra 3 year geek squad protection plan that cost an additional $299. I had my computer for about 2 years without any problems that out of no where it started to crash constantly, freeze, glitch, couldnt shut down. Couldnt back anything up, just a variety of issues. So i decided to take it into...
Read full complaintLaptop repair store 349 elk grove ca
I went to the Geek Squad because I thought my laptop might have a virus and the touchscreen doesn't work, took it in October 17th, I got the computer back a couple of days later, it showed they found a couple of minor viruses and removed them, updated everything also said the touchscreen was working, I got home and the touchscreen didn't work, If they had...
Read full complaintTreated like a criminal in Southside Blvd Best Buy Jax
Copied from Facebook.. I am livid and will NOT be treated like that * I try to buy from local stores, even when they're multi nationals; they still employ local people Today.. I nipped in to the Southside Best Buy over lunchtime to buy some headphones for my vacation.. Not an expensive pair.. $40. When I go to check out they ring me up for $70! I...
Read full complaintCostway 12000 btu portable air conditioner 4-in-1 air cooler w/ app & wifi smart control
I purchased 4 of these units for my airbnb that I can manage remotely in case I need to oversee/control the temperature while away from my home which I was at the time of purchase. I paid to have them installed by electrician and over time observed them as I wanted to see if they were something I could refer to help other private renters and airbnb owner...
Read full complaintExtremely poor delivery and installation service of our newly purchased washer and dryer.
I purchased a dryer + delivery and installation services from Best Buy on Sunday, October 22, 2023. Brian, the lead tech, arrived at our house an appeared combative and belligerent. From the moment he pulled in front of our house he gave me the impression that he was an unhappy man who did not want to be at our home. For example, when he and his team member...
Read full complaintWasher and refrigerator
Citibank doesn't want to refund m money and still charging me for 2 items that I never received and don't want to do the right thing in this matter! I have had several disputes with them and they keeping it at square one all the while! I have a refund receipt for the washer which they say they credited it back to my account but never did! Citibank have bad...
Being charged wrongly...
I bought a computer last Sep.10.2022 a HP in the amount of $977.47...brought is back six days later still in the box cause I was told it wasn't the computer for me. I bought a Dell on Sept 16, 2022 for 1399.00..the receipt I have is showing that when I brought it back I owed Best Buy$717.50...$1399.99 subtract $799.99 for HP $119.99 for warranty then add'd...
Read full complaint and 1 commentPick up person at checkout
Wanted to purchase online however, the option to add a pick up person is not available at checkout. There is no number to file a complaint the number listed just re-routes you to customer care & they're no help. If I have to spend hours like I did today trying to add a pick up person to my order I will cancel this card. A huge inconvenience to spend hours trying to figure out how to add a pick up person when this option was available before to Best buy credit card holders. After several calls and hours later I had someone at customer care input order for me to send me a link to pay. Why is a customer care representative able to add a pick up person but not the account holder? Please make this option available at check out or you will lose customers.
Desired outcome: Make the Pick-up person option available at check out.
Store experience product recall refund
My mother and father purchased a dehumidifier25 pint some years ago, however recently discovered it was a recall, per Michigan laws in recalls we were able to return this defective item into the store of purchase for a full refund, I'm covered under consumers law and the guarantee act, However, the best buy store I tried to reach a remedy with refused to...
Shipping/delivery
I made an online purchase for a tv on 10/10. I selected next day delivery and paid the extra $10. I live about 6 miles from the store. I waited all day next day and was notified at 8:48pm that it wouldn’t be delivered, but it would be shipped in 1-2 days. That was unacceptable to me. Since it was too late to call that night 10/11, I called the next morning...
Read full complaintClosure of Best Buy Credit Card account
My son MANISH KUMAR GUPTA had a best buy card and Best Buy Citi Bank Credit card. His phone no. [protected].
He passed away on 29th august 2022 from cancer.
Numerous calls have been made to close the account as well as cancel the Citi Bank credit card but all in vain. We keep getting emails saying his credit card balance is due although we had cleared all his accounts and asked for closure of his account
Your urgent action will be appreciated. Should you have any questions please contact me on +[protected] or +[protected] or email [protected]@gmail.com
Thanks
MUKESH KUMAR GUPTA
(father of late Manish)
Singh electronics, marketplace seller
Seller Response about my order: Hello, I am sending this email in regards to your order, [protected]-A for the Hertz DCX460.3 2 Way Co-Axial Speakers. Unfortunately the Hertz DCX460.3 2 Way Co-Axial Speakers are sold out. However, we can offer the alternatives Kicker 46CSC464 CS Series 4"x6" 2-Way Car Speakers, Rockford Fosgate P1462 Punch 4"x6" 2-Way Full...
Read full complaintSalesman Andrew.
Today, I went into Bluffton Sc to exchange my 32 inches tv to a bigger one. Salesman Andrew was at the register. I explained to him that I was switching my tv to a bigger one. I told him I would go check for the one I wanted. When I returned I was waiting when another salesman asked sales Andrew, what was I waiting. He (Andrew) said I don’t know she don’t speak English. I told the 2nd salesman what is he talking about I spoke to him in English. I was on a personal phone call in Spanish. I feel as Andrew discriminated against my race. My phone number is [protected]. I have an acct with you guys. This is unacceptable.
Misleading advertising and selling non-working components.
Purchased an ‘open box’ LG C2 65” TV from Best Buy that was advertised as ‘Excellent’. However, the TV did not come in a box and the remote that was provided was not the same remote that comes with the TV if bought new. None of this is disclosed. Not only did they sell me the wrong remote, but it had a ton of scratches and did not even work! I had to bring it back to Best Buy for them to tell me that it was a defective remote.
Read full complaintGetting a Best Buy credit card.
I needed a replacement credit card. called Best Buy, had six options, None for replacement cards or customer service. I pressed 2 and talked to someone, who transferred me to someone else, who transferred me to someone else and then I was then transferred to some bank somewhere and finally got ahold of someone that would send me a credit card in 10 business days. I was on the phone being transferred or on hold with the elevator music playing for 45 minutes.
Desired outcome: Donno.
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