Best Buy
Reviews and Complaints

I have bought 2 Dash Cam online from Best Buy. I bought one in August 2023 and one on November 4th 2023. Both time I called the listed local store number and got mostly people that didn’t speak good English and they weren’t at the local store.I tried very hard to listen and understand them. They hung up on me about 4 - 5 times. I got lied to numerous times. I just wanted to schedule an installation for the product that I bought that was expensive. The Support person told me that no one was around that Day. After I kept calling and different people answering the phone I finally got an install date. Both time I asked the 12 different people if they could transfer my call to the local store and they said they can not. Best Buy has a serious problem with the people that answer the phones because you get nothing but frustrated after you spent a lot of money. I am thinking about never buying anything else from them. They don’t seem to care about their customers that spent a lot of money. This problem is only with the people on the phone. The 2 stores near me have amazing professional employees and they do a good job installing products. Best Buy need a better phone system in place.

I purchased a GE washer and dryer November 29 of 2022 within three months of having the set the dryer stopped drying everything worked but it wouldn’t heat up. They told me I had to call GE well every time you call GE you get sent to another website and it ends up being sears who is a third-party And the only way they’ll fix it is if I pay them $150 why should I have to pay anybody anything when it is still under factory warranty yet again nobody will come fix it. This is the second time in less than a year my dryer has broke down. I approach the store. I tried to be calm. I tried to be nice but all I got for 20 minutes was a big song and dance about how they can’t do anything about it. Tell my extended warranty kicks in , I mean just flat refused to help me at all so yes I became very verbally upset. I don’t have money to be throwing away on appliances so now I have to go buy me a used dryer until the extended warranty kicks in and then possibly Best Buy will do something there is no reason for this I own two businesses myself And when you sell something to someone and it breaks down more than once in less than a year because the wiring Jeep GE put in it is not heavy enough to carry the load so it melts down and burns out. What does dryer have to catch on fire in my house burn down , and do you know the smart [censored] had the nerve to tell me that my homeowner homeowners would take care of it motherfucker, I’m gonna get a lawyer and I’m gonna do the [censored] out of Best Buy. Excuse my language I apologize I am just so it’s I can’t even see straight , I doubt that y’all will be able to do anything but I’m gonna complain on every complaint board possible thank you

I purchased a 200$ maintenance program to fix my printers. The store in Aden NC. has treated me like crap, they would not let the manager talk to me, I have sent many emails but they don't answer me. I asked for someone to come to my home. He looked at my printers and said he didn't know what was wrong with the two printers and left. it's the Geek squad that will not help me. I sent note back and let them know I was going get BBB involved

I asked many times to refund my 200$. Now I paid 200$ and still have two broken. printers. I am sure you would be angry if you were me.

Don't know who will work with me to get things in order.. Folks all I want thats mine and that's all I want

I purchased a pc back in 2021 from best buy and opted for the extra 3 year geek squad protection plan that cost an additional $299. I had my computer for about 2 years without any problems that out of no where it started to crash constantly, freeze, glitch, couldnt shut down. Couldnt back anything up, just a variety of issues. So i decided to take it into geek squad within the store to have it fixed. Well i guess in 2022 Best buy made this new program called "Total Tech" where you have to pay a $179.99 annual fee. Well since i already purchased my extended warranty through Geek Squad in 2021 i didnt see the need for this. Well turns out they say they cannot honor my "Geek Squad Warranty" because i would have to purchase total tech to still get that service. I found this to be a complete scam and ridiculous. They did however say they could send me PC still into the manufaturer for the 3 years instead of the normal 1. I really didnt see what other choice i had besides to do that since they were giving me the cold shoulder on a Geek Squad service i already paid for. So on 10/5/2023 i brought my computer in for repair in the West LA store and sent it out to the manufacture.

On 10/28/2023 i received an email from Geek Squad stating that they could find no issue at all with my computer and would be returning it back to the store "i found to just be a complete screw job that they were trying to pull on me" I called them that same day to explain i have proof that there are several issues with my PC with Phone video and pictures showing what those problems were. They stated that someone would call me back within 24 hours. Guess what NO ONE CALLED! On 10/30/2023 after still not getting a call or any notification that my computer was returned, i decided to call them again. Keep in mind when you call best buy it seems like all of the customer care reps are not outsourced to india (who never seem to know whats going on). After speaking to Akshata over the phone she explained that she apologies but my computer was already shipped back to the store on 10/18 from Ontario CA but they never updated the system so no one called me! Trying to keep my composure with this ongoing problems that best buy has given me, i specifically asked "Are you sure?" becuase i didnt want to drive all the way to the store and it not be there. She said "Yes. it is there"

The next day i drove to the store to pick up my PC, and to my surprise the store said they did not have it and its still shipping back to me and it was shipped on 10/18 from Ontario to West LA. To put this in perspective, Ontario to West LA is only 51 miles away! So i called them out on their bs. There is no way that shipping a PC from only 51 miles away takes 2 weeks! So i said can you provide me with a tracking number to show where its at. They refused. I said fine i will go drive to ontario myself to go and pick it up. They said i couldnt do that because its not a store and only a service center that employees can walk into. I then said fine can you at least call them to see if they still have it and if its actually they there? They gave me some lie that they cannot call them they have no number to the store but can only email! At this point i feel that they are completely lying to me and just lost my PC. Which if its the case, fine. I wouldnt mind just honor my warranty that i paid for and give me store credit to buy a new pc.

After arguing profusely and demanding to speak to a manager. Everyone kept stating that no manager was available. So i straight said to there face it makes no sense that i bring in a computer almost a month ago which you guys claim has no issues with it and it cant be shipped back to the store in almost 30 days! I demand my computer for you to honor my warranty. They still refused. So i stormed out of the store yelling and cursing out of frustration.

The following day i get another call back from the same geek squad rep saying that she sincerely apologies but she got a hold of the center and its going to be an additional 2 weeks before they can send it back because they have so many other items they are still processing. In all honestly i didnt believe her and am yet to get my computer back that i use for work or any type of refund or compensation.

So as of now according to them it will be a month and a half to send me back a computer that they found nothing wrong with after only 2 weeks of having it! I dont know who to call or speak to to help me with this. I have spoken with customer care 6 times. I have only once got someone who wasnt from india. And i have been in the store a total of 3 times. If someone knows what i can do, I would truly apprciate your your help.

I will never ever ever buy from best buy again and i have been a customer of theirs for their superb service since 2004!

I purchased 4 of these units for my airbnb that I can manage remotely in case I need to oversee/control the temperature while away from my home which I was at the time of purchase.

I paid to have them installed by electrician and over time observed them as I wanted to see if they were something I could refer to help other private renters and airbnb owners to use. I realized they do not work well and provide intermittent functioning.

I have my airbnb listings suspended to ensure these work properly and have the greatest difficulty in getting support from the company. The company reps seems to like to send email but no one is willing to speak to me by phone to address my support issues or concerns. They have ignored call back requests and so far I had to turn on my baseboard heat as the units don't work as advertised. I cannot get support from the company and therefore I will be creating review videos to post on my review website and social media showing each of the 4 units and their lack in operations. I bought them from your company online and therefore reaching out to you before I create my videos as this company should not be allowed to sell on your marketplace where I bought them because I trust bestbuy as a company and not provide adequate support

I purchased a dryer + delivery and installation services from Best Buy on Sunday, October 22, 2023. Brian, the lead tech, arrived at our house an appeared combative and belligerent. From the moment he pulled in front of our house he gave me the impression that he was an unhappy man who did not want to be at our home. For example, when he and his team member pulled up, I open our garage door to greet him; however, he did not come to inquire about the job details like looking at the laundry room/installation location. When he did finally come to the door I shared that we would like him to move the old washer and dryer less than 10 feet from the laundry room to our garage. He immediately rebuffed me and said he could only move the old washer and dryer 6 feet or less. He indicated that If he moved the washer and dryer more than 6 feet he could or may be sued. He angrily showed me a document he said indicating no haul away. He and his team member moved the items maybe 4 feet into our hallway which is 3’7”. He also chided me for not having the old appliances disconnected and moved. I acquiesced and accepted his assessment of the situation based on BestBuy rules. After having to move the washer and dryer into the hallway, we now have a hall passage way of 1 foot.

I am not trying to dictate your 3rd party policies; however, I like BestBuy and would like to see them continue to successfully operate in Baton Rouge. His delivery attitude was definitely not in line with trying to cultivate new customers.

Wanted to purchase online however, the option to add a pick up person is not available at checkout. There is no number to file a complaint the number listed just re-routes you to customer care & they're no help. If I have to spend hours like I did today trying to add a pick up person to my order I will cancel this card. A huge inconvenience to spend hours trying to figure out how to add a pick up person when this option was available before to Best buy credit card holders. After several calls and hours later I had someone at customer care input order for me to send me a link to pay. Why is a customer care representative able to add a pick up person but not the account holder? Please make this option available at check out or you will lose customers.

I made an online purchase for a tv on 10/10. I selected next day delivery and paid the extra $10. I live about 6 miles from the store. I waited all day next day and was notified at 8:48pm that it wouldn’t be delivered, but it would be shipped in 1-2 days.

That was unacceptable to me. Since it was too late to call that night 10/11, I called the next morning (10/12) and cancelled the order. The entire order.

I was told that was done and I should expect a refund within 72 hours.

TODAY, (10/14) I receive the charge on my account and a shipping notice.

I CANCELLED THE ORDER AND EXPECTED MY REFUND. INSTEAD YOU CHARGED MY ACCOUNT AND SHIPPED THE ITEM ANYWAY.

That is horrible customer service. I should not be expected to receive the item and do the work myself to return it. The error was not mine but whomever I spoke with. I will not be doing business with Best Buy any further.

I was under the impression that a delivery service would be used and not a shipper, which implied that the item was coming directly from the store less than 10 miles away. Now I have to wait days for my money to be returned to me and deal with a return that didn’t need to happen if this whole thing had been handled properly in the first place.

My son MANISH KUMAR GUPTA had a best buy card and Best Buy Citi Bank Credit card. His phone no. [protected].

He passed away on 29th august 2022 from cancer.

Numerous calls have been made to close the account as well as cancel the Citi Bank credit card but all in vain. We keep getting emails saying his credit card balance is due although we had cleared all his accounts and asked for closure of his account

Your urgent action will be appreciated. Should you have any questions please contact me on +[protected] or +[protected] or email [protected]@gmail.com

Thanks

MUKESH KUMAR GUPTA

(father of late Manish)

Seller Response about my order:

Hello,

I am sending this email in regards to your order, [protected]-A for the Hertz DCX460.3 2 Way Co-Axial Speakers. Unfortunately the Hertz DCX460.3 2 Way Co-Axial Speakers are sold out. However, we can offer the alternatives Kicker 46CSC464 CS Series 4"x6" 2-Way Car Speakers, Rockford Fosgate P1462 Punch 4"x6" 2-Way Full Range Speaker and Memphis Audio PRX46 4x6" 30W RMS 2-Way Coaxial Speakers which are similar to the Hertz DCX460.3 2 Way Co-Axial Speakers. Please let us know if that is something you would be interested in and we can go ahead and process the exchange or we can always cancel your order and you will be issued a full refund.

Thank You.

Response I made them:

michel hachey

Hello

On October 6 I ordered these speakers on Amazon from a marketplace seller : Mikes Car Audio, only to be told the following day that there’s none in stock in contradiction of what was advertised . On October 9, exact same thing with GTA Electronics Store. Then you…

I won’t throw in the towel til I find an honest seller.

Regards.

PS :Best Buy statement:

By clicking Submit you confirm that you have read and agreed to the FAQ, Terms of Use, and Privacy Policy, and that your information is accurate, true, complete and not misleading.

It seems that the Marketplace sellers (Including yours) should make the same pledge.

That would prevent a number of crooks from operating.

Thank you.

Today, I went into Bluffton Sc to exchange my 32 inches tv to a bigger one. Salesman Andrew was at the register. I explained to him that I was switching my tv to a bigger one. I told him I would go check for the one I wanted. When I returned I was waiting when another salesman asked sales Andrew, what was I waiting. He (Andrew) said I don’t know she don’t speak English. I told the 2nd salesman what is he talking about I spoke to him in English. I was on a personal phone call in Spanish. I feel as Andrew discriminated against my race. My phone number is [protected]. I have an acct with you guys. This is unacceptable.

I needed a replacement credit card. called Best Buy, had six options, None for replacement cards or customer service. I pressed 2 and talked to someone, who transferred me to someone else, who transferred me to someone else and then I was then transferred to some bank somewhere and finally got ahold of someone that would send me a credit card in 10 business days. I was on the phone being transferred or on hold with the elevator music playing for 45 minutes.

I'm submitting a compliant regarding the poor customer service shown on this membership. Within the past few months, I have purchased a home. As with any home there were appliances and electrical devices needed for the safety and security of the home. I decided to choose your company rather than PC Richard, Sears, and/go Home Depot. I was informed that the total membership would be covered to the items I purchased.

As lift events occurred, I was not able to update the membership with my new credit card as the expiration date near. When I decided to purchase it again, I was told that the items purchased would not be covered.

This is unbelievable and unacceptable. I am not requesting a discount for the membership, simply to renew the card number and purchase. When I called customer service and requested to speak to a manager, the representative refused to place the person on the call and told me that there's nothing that can be done.

The only reason why I chose all my home improvement purchases from your store was the guarantee on the membership. But if this is how customers are treated, I will take my business elsewhere..