Liquor Control Board of Ontario [LCBO] Customer Care Service


Liquor Control Board of Ontario

1100-1 Yonge St.
Canada - M5E1E5

Customer Support Phone Numbers

Mon8:30 AM - 6:00 PM
Tue8:30 AM - 6:00 PM
Wed8:30 AM - 6:00 PM
Thu8:30 AM - 6:00 PM
Fri8:30 AM - 6:00 PM
Sat9:00 AM - 6:00 PM

Liquor Control Board of Ontario [LCBO] Complaints & Reviews

Liquor Control Board of Ontario [LCBO] / Behavior Training Practices

Aug 23, 2019

This is a wacky store. I am a 61 year old businessman wearing dress pants and a collar shirt. Its sunny outside, and 5pm. At the checkout with a lineup of people watching on I am asked to remove my sunglasses. She was checking to see if I was sober. I asked her I was coming home from work...

LCBO / customer service. bad management

Jul 23, 2019

My friend went into this lcbo location where she has purchased alcohol several times and never had her Id. She is 27. She also has a broken foot. She comes out and I enter the store going to buy the same bottle of wine. The clerk tells me that I'm not allowed to purchase it. I said fine...

Liquor Control Board of Ontario / service

Jul 21, 2019

On multiple occasions I have witnessed and had the opportunity it to have the harsh undermining rudeness of the young (20 to 21) man serve me and today was the final straw. I am a mystery shopper for many upscale businesses and managed a bank for years, this being said I was counting my...

LCBO / rude cashier with poor customer service

Jun 15, 2019

I visited LCBO at the Victoria Park and Finch location just to get last minute father's gift as a surprise for my dad. I ran out the house in a rush only took my phone and visa card with me. I hardly get asked for ID nowadays because I am in 30s. The cashier name Moussie asked for my ID...

LCBO / stock on weekends

Jun 15, 2019

Pontypool LCBO is consistently out of stock on several items but more so on Coors Light products. At 4pm on a Saturday afternoon and they have no more 24 bottles so you are forced to buy cans or 15 bottles for a higher price is ridiculous. They blame it on a wedding but it happens all the...

LCBO / manager of the store has poor customer service skills

Jun 12, 2019

Today is June 12, 2019. I came across of single 473ml Budweiser cans advertised on sale for $2.50 save .20. I bought 6 cans. The price came up as $16.20. After I paid I asked if their was tax on the beer. The cashier said no just deposit. So I brought it to their attention that the beer...

LCBO / service

May 26, 2019

Hi, I wanted to touch on a customer service experience I had with an employee this past weekend at your 2946 Bloor St W, Etobicoke, ON M8X 1B7 location. I frequently visit this location from time to time and purchase products almost every other weekend, so I'm very familiar with most of...

LCBO / staff (cashier)

May 18, 2019

I just went to the lcbo at carleton place today (may 18 2019) around 3pm. I was buying some tall boys (mostly ipas) and a bottle of white wine for the weekend. The cashier, whom I wish I got his name (he wore glasses that were tinted, had grey hair, a buzzcut and asked if someone just...

LCBO / cashiers are aggressive, rude and belittling

May 01, 2019

I was in the LCBO Oakville on Oak Walk Drive. My boyfriend and I are in are 30s and my boyfriend had ID, however I did not. I understand LCBO policy and we were not allowed to purchase the alcohol i touched, but the cashier would allow a partial payment for the bottle my bf was holding...

LCBO / alario central valley, cab. sauv. wine 2018 chile

Apr 26, 2019

LCBOUPC Code [protected] & black box has an L then what looks like a slanted 8314 followed by date 2018/11/10 750ml size I purchased a bottle 3wks ago & opened it same day of purchase. It tasted like wine vinegar! I was planning on bringing back to store but forgot about it (it was stored in...

LCBO / customer representative using foul language

Apr 21, 2019

Customer service representative named preet used foul language Location : central plaza, 128 queen st s, mississauga, on l5m 1k8 After getting gifts for my friends anniversary, I asked for gift packing and I was told that gift packaging is only for 750ml; paper packaging was available...

LCBO Beamsville Ontario / I was refused service.

Apr 21, 2019

My daughter, son and I were shopping at the store in question. My son was carrying the basket and we were all adding items to it. When we got to the cash my daughter (27 years old) presented her ID but my son (20 years old) realized he didn't have his wallet. He left the store and went to...

LCBO / company

Apr 19, 2019

I just wish to find out if the company has any Cameroonian employees. There is a scam carried out in the name of this company. A certain Fuh Everline with contact number as +[protected] who claims to be the liaison person to this company. She promises job offers to young Cameroonians, collect...

LCBO / service

Apr 15, 2019

I was with a family member, we are both over 21 and I did not bring my licence. Just because I carry a single bottle to help my family member out, and I didn't have ID, we were refused service. It was a single bottle of wine for crying out loud. This stupid province allows people to smoke...

LCBO / rude customer service

Dec 14, 2018

I'm a regular customer at my local LCBO! Every time I go I get silent treatment and rude looks from two employees whom work together. I was close with one of the ladies daughters that work there ( our friendship ended on bad terms ). The other lady that works with her is also very rude and...

LCBO / horrible customer service

Nov 09, 2018

Location 396 St Clair Ave W has always had horrendous cs representatives, but this time it was something else. Rude lady, who's name I unfortunately did not remember, screamed in my face that my health card is expired and I can not buy alcohol, despite me explaining that it is still a...

LCBO / clerk providing bad service

Oct 18, 2018

On Tuesday evening, October 15, 2018 at about 6:45, I purchased products at the college park location. At the cash register, the clerk (with the name tag Ronald or Roland), processed my purchase I asked for $100 cash back as I paid. I was told I could have $60. He stated "I dictate what...

LCBO / service

Sep 28, 2018

Employees (Natalie, Darcy, Lisa, Kelly) treated my elderly mother like some kind of criminal!!! She made a mistake thinking you can put a freebie lil bottle on a bottle of triple sec she was purchasing, instead of just letting her know, they snapped at my mom and followed us around like...

LCBO / service

Sep 22, 2018

So i went to the lcbo today with my fiance i wasnt buying anything and didnt touch anything this girl asked me for my id i said i didnt have it and she was was very rude to me im 26 years old and went in there before they either id me or not but not usually when im not buying anything thi...

LCBO / service

Aug 14, 2018

August 11/18 aproximatly 3:30 pm, I walk in LCBO located 37 King St E, Bobcaygeon, ON K0M 1A0 I put my purchase at the cash no one was in front of me. The girl (staff) wasstanding at the cash and were talking to people, I was standing there for 10 minutes patently then the girl (staff...

LCBO / unprofessional service

Aug 12, 2018

There is a LCBO in Sauble beach, I have been in there numerous times throughout the years, I recently had gone in the store and I tried to get someone's attention to ask where a bottle would be. The girl had completely ignored me and then mumbled something I could not understand. She...

LCBO / bush beer

Aug 06, 2018

I'm so annoyed! I stopped st the lcbo and picked up a case of tall cans. When I picked up the one 6 pack to put in the cooler, 2 cans came out of the rings and smashed in the parking lot and blew all over. So I lost 2 cans. Ok no problem. I picked up another 6 pack to put in the cooler and...

LCBO / service

Jul 30, 2018

On July 29 between 1:00 - 2:00, I walked in the beer store with my son and was treated horribly by an employee. There was a handwritten Bristol board stating that they were out of bottles of Corona, but had cans. I simply asked the gentleman for 12 cans of Corona and he told me they didn't...

LCBO / customer service - store #641 - a cashier by the name is selena.

Jul 27, 2018

Hi there, I just made a trip to the LCBO store at 501 Appleby Line in Burlington. The rule of thumb for any good customer service is that the check out process can't be longer than the actual collection of the goods at the store. I was lining up at the checkout line managed by someone by...

LCBO / hill farmstead beer release.

Jul 27, 2018

LCBOFirst offered 3 beers from Hill Farmstead Brewery and Keep6 Imports, as part of a limited release set to go on sale online through LCBO website at 11am July 23rd. with a limit of 4 bottles per person. The LCBO website crashed, leaving consumers to wasting hours of their time. The Hill...

Liquor Control Board of Ontario / customer service complaint for location 3730 lake shore blvd w, etobicoke, on m8w 1n6

Jul 19, 2018

July 19th, 2018, approx 1pm, my husband a HS teacher stopped by to pick up a bottle of Vodka today only to be mistreated by a cashier with Blonde hair . He asked for a box because we frequent this lcbo store and invest in a lot of liquor mostly vintage wines. My husband is not a drinker...

LCBO / government

Jul 18, 2018

On July 18, 2018, I entered the LCBO on St. CLAIR Ave in Chatham, Ontario with my husband, and asked a customer service rep, Shirley, to help look for a specific wine. A Pinot, called Meiomi. Shirley had not heard of this brand and went to ask another rep, Giselle. When Giselle came to u...

LCBO / not feeling safe walking into yonge and wellesley location

May 25, 2018

I would like to know why the LCBO allows street people to congregate in front of the doors. At any given time there will be at least 4 to 5 people with dogs lying near the entrance smoking, drinking beer and harassing patrons for money, smokes and beer. I don't see this at another LCBO...

LCBO / racist behaviour from manager at 337 spadina store in toronto

May 24, 2018

On Saturday May 19th 2018, my son and his friend went to the LCBO store at 337 Spadina in Toronto. As it was pouring rain, they both brought their dog inside (including my son's puppy). They were also worried about leaving them outside the store for fear of the dogs being stolen (it's a...

Liquor Control Board of Ontario / hiring practices

May 17, 2018

How the hell can an employee get fired for stealing minis of all things, cry to union, for what ever reason get rehired and now is assistant manager in Cornwall? This is ridiculous and not even funny...why do people get rewarded for bad behaviour, we need to stop this, upper management...

LCBO Barrack St. Kingston, ON / denied service with valid legal id because of visitor

May 08, 2018

I was in the Barrack St. LCBO in Kingston, ON, around 6pm, with my 33-year-old friend visiting from BC to buy a few beers and a bottle of wine. I visit this LCBO twice a month, on average, and have for the past 9 years. Usually, I am not asked for ID, as I do not look younger than my true...

LCBO / management

Apr 26, 2018

Beer cooler at the location is always unorganized and messy. Specifically the last time I was in the store there were dozens of empty boxes scattered around the room on the floor and on the shelves. A stocking cart was left in the middle of the already messy aisle. The shelves are alway...

LCBO / missing item

Apr 17, 2018

I bought a pack of four Seagram Wildberry coolers at my local LCBO tonight, but when I got home and opened it to put it in the fridge, there were only three in the box. The store was closed by then, so I couldn't go back to return them and switch. I'm sure the store would have fixed thi...

Ancaster LCBO / ancaster lcbo no transfer of liquor

Feb 28, 2018

Hi, For a few times, I looked up on LCBO website and found liquors were listed in Toronto area stores, and requested Ancaster store for a transfer, but they simply don't do it. I had to drive to Toronto to buy it. The excuse was the transfer cost store money, or they are auditing, or...

LCBO 2151 St Clair Ave W, Toronto, ON M6N 1K5 / racial discrimination

Feb 27, 2018

LCBO 2151 St Clair Ave W, Toronto, ON M6N 1K5I have shopped at this location multiple times only to be mistreated based on my appearance. A cashier by the name of Wendy, who doesn't wear a name tag and her supervisor Vince refused to serve my Sikh fiancé because I had no ID on me. I'm 35 and he is 32 but not only did they refuse service...

LCBO / customer service

Feb 14, 2018

I live in Kirkland Lake. I am a 36 year old mother. Your policy is to ID anyone who looks under 25 which I definitely don't. I understand the need for said policy and I appreciate the employee being careful. However, the fact that she also ID'd the 45 year old greying man in front of me...

LCBO / disrespectful behaviour by employees & making up policies

Jan 20, 2018

date of incident - Saturday January 20th, 2018 Place of incident - 76 Mall Road, Hamilton, Ontario Didn't get the woman's name working their but the male employee was named Chris. I am 19, my friends are 18, they came into the store with me because we had just left the mall & I had to pick...

LCBO / customer service

Dec 24, 2017

At the LCBO in Thornhill near Bathurst and Centre, I was asked for ID. However, I was not purchasing anything and my husband was buying the alcohol. Due to the fact I was not buying anything I didn't bring it in the store with me. Because I picked up something off the shelf, I was asked...

LCBO / I am complaining about a customer service representative

Dec 23, 2017

At the 499 Terry Fox Dr, Kanata, ON K2T 1H7 LBCO location. Issue occurred from 12:37-12:58 Saturday, December 23 Natalie LCBO : far cash closest to the office. I would like to issue a formal complaint against the LCBO staff member, Natalie. Issue began at 12:37 Upon arriving at the cash...

LCBO / lights and blinds not being shut at night??

Dec 02, 2017

LCBOLCBO Avenue road and Lawrence area... Every night ...yes every night lights are left on through out the store. Blinds sometimes shut downstairs but never up stairs???... Residential Apts across the street...tough for families sleeping at night. On another note all the Vintage wines are...