On Tuesday evening, October 15, 2018 at about 6:45, I purchased products at the college park location. At the cash register, the clerk (with the name tag Ronald or Roland), processed my purchase
I asked for $100 cash back as I paid. I was told I could have $60. He stated "I dictate what money you can get." When he proffered the cash, he included too many $5 bills, placed the money on the counter and told me to sign the receipt. I asked him to count out the money to me and I was told it had been counted, I should count it myself.
I was not happy with the number of $5 bills and said so after watching customers ahead of me paying with larger denominations. He suggested I move to another line up at another counter to get more money - which I certainly declined. He then called security
The manager was on his way out but stopped to inquire about the situation.
Besides the poor service and over reaction by the clerk, the cash - which was still on the counter - was only $50!!! Thankfully, I had never touched the money.
After being told by this clerk: "this is my till", I moved some paces away while the manager discussed the situation with this clerk.
Upon realizing the clerk's error in offering me the supposed $60, the manager offered me 3 $20 bills asking if I would accept these bills.
The manager acted courteously towards me and apologized for not having a business card at hand and suggested I visit LCBO.com if I wanted
I was stunned by the clerk's service overall. Rude and pompous was my impression. He purposely would not meet my request for cash back, called for servurty and then "after counting [the money]", shorted me by $10!!! Was he attempting to pocket the $10 himself?
I believe this clerk needs to reacquaint himself with the policies of your corporation. Certainly, in the vast majority of my interactions with your staff over decades, I have received courteous and professional service. This clerk made me feel demeaned and upset. He clearly intended to misrepresent the amount of money which he offered in low denominations when he had $50 and $20 denominations available. I had asked for $100.
He "dictated" I was only able to receive $60 and then tried to cheat me on that amount!
I hope you can insure his training is up to LCBO standards if I am ever unfortunate enough to be in his check out line again in the future