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Liquor Control Board of Ontario [LCBO] Customer Service Phone, Email, Contacts

Liquor Control Board of Ontario [LCBO]
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1.2 198 Complaints
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Liquor Control Board of Ontario [LCBO] Complaints 198

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2:40 pm EDT
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Cole was the cashier behind the desk that refused me service after providing a valid ID. My girlfriend was in the store in the store with me as it’s raining outside, she did not touch a single item. After asking to speak with a manager Debryson told me I wasn’t able to purchase anything due to my girlfriend not having her ID on her, even though she was not purchasing anything.

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7:18 pm EDT
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Liquor Control Board of Ontario [LCBO] Staff Member

I went to the LCBO and there was a man panhandling outside. He asked me for money and when I said I didn't carry cash, he told me to "F...Off." I went in the store and told the first staff member that I didn't appreciate having to deal with a panhandler and that it was against the law in Guelph to panhandle. The staff member said "What's your problem?" I repeated that I didn't appreciate the guy begging for money and he said again "So what's your problem." Since I didn't want to get into an argument with him, I let it go and he just kept saying "yea..thank you..yeah thank you." At the cash as I was checking out, I told the lady serving me and she agreed with me that we shouldn't have to deal with that outside of the liquor store. I mentioned the other staff member and she agreed he was incredibly rude. I think he upset me more than the guy asking for money, Rude, rude, rude.

Desired outcome: Staff member needs to learn not to be so rude, as I was NOT rude and just simply stated my concerns.

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cplcbo
, CA
May 17, 2024 3:45 pm EDT
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Should you need assistance or have any questions regarding this issue, please contact LCBO Customer Care online or by phone at [protected] 2 2 6 or [protected] 9 0 0. The service is open Monday to Friday from 8:30 am to 6:00pm ET, and Saturday from 9:00 am to 6:00 pm ET, excluding holidays.

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1:09 pm EDT
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Liquor Control Board of Ontario [LCBO] Employee serving customer

On February 12, customer went to the LCBO and was served then the employee called the police claiming the the individual smelt of alcohol and intoxicated but still was served. Being required to having Smart Serve Certification, they should have refused the customer but instead, served then was later stop by police. They should not have served the individual under the Smart Served License that they all hold. The individual was not intoxicated nor had drank anything that day.

Desired outcome: The Employee should loose their Smart Serve License and be removed from the location working at. It's against the rules of the Alcohol & Gaming Commission to serve someone.

Confidential Information Hidden: This section contains confidential information visible to verified Liquor Control Board of Ontario [LCBO] representatives only. If you are affiliated with Liquor Control Board of Ontario [LCBO], please claim your business to access these details.

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TCKaram.
Simcoe, CA
May 18, 2024 1:27 am EDT

Actually, the truth is I was the one that was intoxicated. I was refused service and made this up because I really needed to drink.

Is Liquor Control Board of Ontario [LCBO] Legit?

Liquor Control Board of Ontario [LCBO] earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Liquor Control Board of Ontario [LCBO] to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, Liquor Control Board of Ontario [LCBO] is known for their high standards and safety. If you're thinking about dealing with Liquor Control Board of Ontario [LCBO], it's wise to check how they handle complaints.

We found clear and detailed contact information for Liquor Control Board of Ontario [LCBO]. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • While Liquor Control Board of Ontario [LCBO] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 198 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Liquor Control Board of Ontario [LCBO] has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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11:26 am EST

Liquor Control Board of Ontario [LCBO] Stratford Brewing Company, 114 Erie Street Stratford Ontario

This is an ongoing issue since Oct 13, 2022,

The LCBO is currently selling products made by from Stratford Brewing Company/Joe Tuer who does not hold a valid Manufacturing License to sell in the province of Ontario. This product is currently on the shelves of LCBO Stratford and other locations as well the LCBO has been facilitating the sales to other retailors from Stratford to Toronto. Stratford Brewing does not hold any valid license to sell in Ontario, and also would have no liability insurance to sell to the LCBO in Ontario with no valid license.

Stratford Brewing has not held a currant license to brew beer since it expired in Oct 13, 2022. (yes 2022) Confirmed by AGCO

How is it the LCBO still selling this product over 15 months after the expiry of the license and it still available on the shelves as currant as yesterday Feb 11, 2024.

Desired outcome: Cease and desist order to Strafford Brewing from selling beer in Ontario. The removal of this product from all LCBO and retail locations and the declining of facilitating other retail businesses from purchasing this beer.

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cplcbo
, CA
Mar 17, 2024 4:52 pm EDT
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Hello WLynnB,

Store product assortments are based on demographics and sales. The local market for each store is carefully analyzed before store managers select products for their individual stores. Stores in areas that cater to a clientele that favour particular types of products will have a wider variety of such products. Each store's overall assortment is reviewed and updated regularly. If market trends change the stores product portfolio will reflect these changes.

For a product to be considered for resale through the LCBO's retail store system, it must first be submitted to the Sales & Marketing Division for evaluation. This is generally done by an Ontario Licensed agent on your behalf.

While we cannot recommend one agent over another, we can refer you to the website of the Ontario Imported Wine-Spirit-Beer Association. This is a large trade association made up of both large and small agencies. Their site is www.drinksontario.com . You will find a list of their agencies names and contact information on the link called "Member List.

Information on becoming a Manufacturer's Agent or Representative can be found on the web site of the Alcohol and Gaming Commission of Ontario at www.agco.on.ca

For detailed information about the product submission process please visit LCBO Trade Resources Online (TRO) - Selling for Resale in LCBO Stores at www.doingbusinesswithlcbo.com

Hope this helps, If not feel free to contact us at at [protected] , Mon to Fri: 8:30am - 6:00pm

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Liquor Control Board of Ontario [LCBO] Appreciation for saron's outstanding care, professionalism, and warmth

1900 Eglinton Avenue East

I am writing to express my deepest appreciation for the exceptional service provided by one of your salespersons, Saron, during my recent visit to the LCBO. Saron's care, professionalism, and warm demeanor left a lasting impression on me, and I believe it is vital to acknowledge individuals who go above and beyond in their field.

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cplcbo
, CA
Mar 17, 2024 4:55 pm EDT
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Hello,

We are always pleased to her this! Please feel free to do an LCBO survey located at the bottom of each receipt or you can contact us directly at - [protected] Mon to Fri: 8:30am - 6:00pm

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Liquor Control Board of Ontario [LCBO] Racist incident

I was at the union station LCBO, and an employee asked me to park my ebike near the counter while I get my liquor. While I was shopping I saw the security guard on the other side of the store who was previously at the counter. I politely asked him if there is someone at the counter out of concern for my ebike. The guy rudely responds that he is not responsible and that the LCBO pays him and that he does not care. I get that I don't pay him but he was very rude. I left quietly about my business, got my alcohol and was at the counter to pay for them. Once I was done this guard approaches me and tells me he did not know I was also an Indian is the reason he was so rude. So if I was not an Indian he would be rude is what he meant. He was very rude and had a racist attitude. If it was someone else he would be rude and arrogant is what he meant.

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cplcbo
, CA
Mar 17, 2024 5:00 pm EDT
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Hello, please contact helloLCBO/alloLCBO Contact Centre - [protected]

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2:53 pm EDT
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Liquor Control Board of Ontario [LCBO] Racial profiling by security guard

Store s0547 around 2:10 pm on Oct 16

Racial profiling by security guard

1 he "eyeballed" me when I entered the store (which raised my attention)

2 he followed me back thru the store

3 he stood close by and stared at me while I shopped, making me feel uncomfortable

4 he followed me back to the front of the store, where I paid for the wines

I believed he followed me based solely on my race - I am an older white male, the security guard is a young black male

Gary Barber [protected]

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cplcbo
, CA
Mar 17, 2024 5:02 pm EDT
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Hello,

This is not profiling but a security officer just doing his job.

If this does not solve your question please contact us at [protected] Mon to Fri: 8:30am - 6:00pm

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I decided to dive up north to Vaughn to donate / sell some of my clothes at Plato's closet near the LCBO at 7850 Weston Road. While waiting for my items to process, and since most of the store's we're already closed at 8:30pm; I went into the LCBO across the street from Plato's to have a look at their foreign spirits collection out of curiosity (being a...

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7:13 pm EDT
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Liquor Control Board of Ontario [LCBO] Service

Yonge and Eglinton stire I am a 70 year old customer I have been going to that store for 6 years. I thought I had great rapport with the employees except one male employee. Last Year I did go into the store intoxicated. I supplied the employees with food, special brownies sock monkeys all for free When asked by Chantal if I had an extra umbrella for a older customer who lost his. I rushed downstairs to the sore and gave your customer the umbrella free. I will say about 2 weeks ago I went in the store. The male employee who is always rude to me was the next person I was to go to. first I hesitated. Then I said To myself I will try. Went to his check out said I was paying by cash and that I needed a bag please. I put my 20 dollars on thé desk. He did not give me my bag. Laid the 5 dollar bill on the desk. It fell off behind the desk. I asked him to please pick it up. He told me in his words to [censored] Off. He also said I drink for a living. I am a Personal Support Worker. I called the manager to check the cameras to see what happened .. Tha manager today opened the store 5 mins late. He said Oh getting your booze already?! The vodka was not for me. It was for one of my clients. Hé than said »More than one of his employees said I was nasty to them. I was in shock. They are all nice to my face . Now I see they stabbed me in my back. The manager and the male staff owe me an apology. Hurt customer

Desired outcome: An Apology

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cplcbo
, CA
Mar 17, 2024 5:06 pm EDT
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Hello,

This entire rambling post does make you sound intoxicated.

Selling alcohol responsibly is a public trust the LCBO takes very seriously. Although the LCBO is a retailer, there are some people staff will not serve:

those who are underage or lack proper identification to prove they are 19 or older;

people who are or appear to be intoxicated; and,

people who we have reasonable legal grounds to suspect are shopping for a minor or intoxicated person.

Every full and part-time LCBO employee serving the public takes part in mandatory responsibility retail training. This comprehensive training program teaches staff about Ontario's laws, responsible service and related judgment calls, alcohol issues, and how to identify potential problems and handle them effectively. Learning to recognize the signs of intoxication and refuse service to intoxicated individuals are core components of the program. Under Ontario's Liquor Licence and Control Act, 2019 it is a serious offence for anyone or any business (e.g., retailer, bar or restaurant, liquor delivery service) to sell or supply liquor to people under the legal drinking age of nineteen or to anyone who is or who appears to be intoxicated. However, if a person is of legal drinking age and shows no signs of intoxication, there are no legal grounds on which they may be refused service.

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6:14 pm EDT
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Liquor Control Board of Ontario [LCBO] Serving a minor

Aug 1 midday LCBO allowed a minor to purchase alcohol. I came home to a very intoxicated minor and receipt was available to look at. No I will not be providing more information but the purchaser definitely DOES NOT look 25yrs. This is the 4th type of incident within two years and I’m pissed. I’ve spoken to the mgr and Commission already with no resolution, OBVIOUSLY!

Desired outcome: STOP SELLING TO MINORS. Start carding everyone if you have to. It’s your legal requirement and if anything happens, there will be a lawsuit to follow holding the commission responsible.

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Update by Angry Parent 123
Apr 21, 2024 11:25 pm EDT

Your answer skips the issue completely. I KNOW WHAT THE LAW STATES. THE ISSUE IS THE LCBO STAFF DONT FOLLOW IT AND THERE IS NO REPERCUSSIONS FOR THAT. Pathetic!

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cplcbo
, CA
Mar 17, 2024 5:07 pm EDT
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Selling alcohol responsibly is a public trust the LCBO takes very seriously. Although the LCBO is a retailer, there are some people staff will not serve:

those who are underage or lack proper identification to prove they are 19 or older;

people who are or appear to be intoxicated; and,

people who we have reasonable legal grounds to suspect are shopping for a minor or intoxicated person.

Every full and part-time LCBO employee serving the public takes part in mandatory responsibility retail training. This comprehensive training program teaches staff about Ontario's laws, responsible service and related judgment calls, alcohol issues, and how to identify potential problems and handle them effectively. Learning to recognize the signs of intoxication and refuse service to intoxicated individuals are core components of the program. Under Ontario's Liquor Licence and Control Act, 2019 it is a serious offence for anyone or any business (e.g., retailer, bar or restaurant, liquor delivery service) to sell or supply liquor to people under the legal drinking age of nineteen or to anyone who is or who appears to be intoxicated. However, if a person is of legal drinking age and shows no signs of intoxication, there are no legal grounds on which they may be refused service.

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2:34 pm EDT

Liquor Control Board of Ontario [LCBO] LCBO online gift purchase

Reference: order # [protected] - Gift to Ed Gorgulho from Mike Swierzy

To whom it may concern:

Today I just had a most disagreeable experience with LCBO. I ordered a bottle of champagne to celebrate an occasion & that was gifted to Mr. Ed Gorgulho.

During the online purchase, I ticked off the square indicating that it was a gift.

A notice followed saying that, because it's a gift, LCBO will not send any indication of price to the recipient.

I also included the recipient's email address in order for LCBO to notify him when he could pick up the gift at your store # 641.

My friend phoned me approximately 1/2 hour after concluding the purchase in order to thank me for the most - in his words - extravagant gift. You see, LCBO had also emailed the invoice to him; thus spoiling the important element of surprise completely!

Apparently, the very negative news reports regarding LCBO online purchases that have appeared in the media are true. In essence, your service stinks! The right hand doesn't seem to know what the left hand is doing.

Sincerely, your very dissatisfied first-time & last time customer,

Mike Swierzy

Ps. I also wrote an online gift card to go with the purchase. Did you manage to screw that up as well?

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cplcbo
, CA
Mar 17, 2024 5:09 pm EDT
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he mission of the LCBO: “We are a socially responsible, performance-driven, innovative and profitable retailer, engaging our customers in a discovery experience of the world of beverage alcohol.”

LCBO is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

We will train our Contact Center Staff to communicate with customers over the telephone in clear and plain language and to speak clearly.

We will offer to communicate with customers by TTY (TeleTypewriter) if telephone communication is not suitable to their communication needs or is not available.

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the formats upon request: For example, hard copy, large print, e-mail, etc.

We will answer any questions customers may have about the content of the invoice in person, by telephone or email.

The LCBO is committed to ensure our core values continue to guide us in every undertaking, both as individuals and as an organization. They help guide and support us in providing the strong base on which we build success.

Through our core value Engaging Customer Service, we will ensure:

Customer Service Representatives will build relationships with all customers and will offer any customers shopping baskets/carts and carry outs as required and within reason.

Customer Service Representatives will assist customers with high / low shelf product placement, access to products and services as required.

Store Employees will assist and/or allow customers the use of the telephone for transportation needs. (e.g. taxi requests)

Customer Service Representatives ensure that the ramps and designated parking spaces are accessible and free of snow and debris.

The store will maintain wet carpets/floors to ensure that accessibility is not impeded. Maintain and control obstructions and document as required. (Using the wet/dry vacuum, floor cleaner, mop)

Monitors will be adjusted for easy viewing by customers as requested. All stores will ensure that continuous maintenance is performed including quality and full screen displays are functional.

Customer Service Representatives will offer any customers the use of chairs when needed or requested.

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Liquor Control Board of Ontario [LCBO] Staff

Good afternoon, on Saturday June 24th around 3:00pm I visited the Lindsay LCBO located on Kent Street.

I was at the check out purchasing a case of coolers. The price seemed higher than what was on the shelf so I had asked if we could go and take a look to verify. The man at the cash was very pleasant and flagged down a young lady(around 20-25 years old) with curly hair and glasses who was going to walk with me to verify the price.

While she was walking, she had dropped a case which then had started leaking. She said she was going to the back to put it away. I then waited quite some time at the isle where the coolers were, and she then came out with a floor cleaning machine. I had asked if she was going to verify the price with me, she sighed, and walked over. I said there was no price tag for the coolers I was purchasing (which there was no tag with the right identifications of the product) and she proceeded to point to the coolers under/beside and said it's the price for these coolers. I said ok, but what is the price for the coolers in question, she said "I don't know, the price that they rang up at, there's no price here for these coolers." I then said, okay you may want to remove the tag directly under the coolers in question so that others don't get confused either. She then proceeded to say "well that's not the price for those coolers so I don't know what to tell you" and then started to walk away. I said ok, thank you for your help, and she very condescendingly said "oh, you're SOOO welcome!"

She was a very rude employee, and treated me very unkindly when I was just looking to verify a price on an item. I really don't think she enjoys her employment there, and it shows. I hope she hasn't been that rude to other customers.

Desired outcome: Discussion with employee on her negative and condescending attitude towards customers, ask if she actually enjoys her employment there.

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cplcbo
, CA
Mar 17, 2024 5:13 pm EDT
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The mission of the LCBO: “We are a socially responsible, performance-driven, innovative and profitable retailer, engaging our customers in a discovery experience of the world of beverage alcohol.”

Suppliers set their own pricing as part of their marketing strategy.

The price that is seen in store or online is a combination of the supplier’s price plus import duties, freight, levies, a standard mark-up, HST and container deposit.

For products the LCBO offers in continuous supply, the supplier has the option to adjust their prices quote up or down throughout the year in response to currency fluctuations, freight rate changes, and/or price changes by their competitors.

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Liquor Control Board of Ontario [LCBO] Underage sales, mold in coolers, employee theft

Grocery Store with LCBO outlet employee and customer theft with no repercussions. Specifically one butcher stealing consistently to feed an addiction. Under age cashiers selling to customers through the grocery store checkouts. Non functioning security cameras. No Smart Serve training or certification provided. Outlet not sectioned off to regulate organization and prevent loss.

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cplcbo
, CA
Mar 17, 2024 5:13 pm EDT
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contact us at [protected]

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Liquor Control Board of Ontario [LCBO] Mistreated at LCBO on in Markham Ontario

Shopped at LCBO Store0353, 219 Main Street, Markham at 1:16PM

RM: 0001B, TRN:36229 Store Manager: Maritza Belnavis

I went to buy a bottle of Oyster Bay Chardonnay and a bottle of JB Scotch at 219 Main Street Markham (store #0353) today, April 8, 2023 at 1:16p.m.

I lined up as usual to pay. When my turn came, a casher informed me that a gentleman who lined up on other line a few rows away has to be served first. There were not many people lining up and it took my by surprise. So I said "Excuse me?" The casher said, "the gentleman there on other line has to be served first".

[edited], I had never been treated that way and it was a shock. She simply did not want to serve me. It took the gentleman by surprise also who was waiting in other line came over anyway. I lined up there as I thought the line was somewhat short and my friend just finish paying there. My friend was also surprised by the action of the sales person and did not quite understand what was happening. [edited], I did not want to make any scene in public so I just paid $64.90 when my turn came.

I spend at least $600 per month at LCBO as we often have dinner parties. I live in [edited] in Scarborough and seldom go to Markham. I have never experienced the treatment as such.

I feel that I have been mistreated.

Desired outcome: I need an official apology.

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cplcbo
, CA
Mar 17, 2024 5:24 pm EDT
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This post makes you sound very entitled. If we choose to serve a custom first, there is usually a reason behind it. We are a best-in-class, customer-first, responsible retailer and wholesaler supporting our local communities and delivering value to Ontarians. We value our customers and are committed to providing engaging customer service Our people are welcoming, responsible, outgoing, creative and connected; they are the ambassadors of our brand Our people provide the human touch that creates excellence in the customer experience.

Talk to Us

[protected]

Mon to Fri: 8:30am - 6:00pm

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Liquor Control Board of Ontario [LCBO] Hurtful and Embarrassing Staff Interaction

Completely embarrassed to be refused service right before closing and to be ridiculed by staff as I called a friend to inform her I was unable to obtain bottles of wine for an event the following day. Staff were peering out the window at me which made me extremely uncomfortable, I left the car and asked them if there was something I could help them with and they continued to insist I was intoxicated and shouldn’t be driving. I WAS NOT IN ANY WAY SHAPE OR FORM.

I truly cannot figure out what made “them” feel I was intoxicated, I work in food and beverage and they insisted I smelt of alcohol (which I guess is possible) It was an extremely embarrassing interaction and I truly am distraught by the way it was handled. I cannot even describe how this made me feel and I am at a complete loss of words.

Desired outcome: Staff to be more considerate and understanding. I really don’t know, I understand they are doing their jobs but this was absolutely ridiculous, I really truly have no idea why they insisted intoxicated.

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cplcbo
, CA
Mar 17, 2024 5:29 pm EDT
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The enhanced Check 25 program is supported by bold signage at entrances, cash registers and elsewhere in stores. Store PA systems will also remind customers who are 25 or younger to have their valid I.D. ready to show at the checkout. The announcements will increase in frequency during the busiest periods.

Preventing sales of alcohol to minors and those who appear intoxicated is a year-round responsibility LCBO employees take very seriously. However, refusing a sale can be a challenge. In fact, more than 60 per cent of all staff incident reports stem from negative reaction to a service refusal, and frequently result in verbal and on occasion physical abuse of staff. LCBO expects the shift to having valid I.D. ready will help reduce such incidents, and contribute to keeping alcohol out of the hands of minors.

LCBO has a strong track record when it comes to responsible retailing. In 2014-15, LCBO retail staff challenged more than 13.5 million people who appeared underage or intoxicated. More than 439,000 were refused service; 88 per cent of refusals were for reasons of age.

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Liquor Control Board of Ontario [LCBO] Treated disrespectfully.

LCBO - Orono Ontario

March 11, 2023 @9:30pm

Attempted to purchase a 6 pack of beer. Clerk(Owner) complains that I put the beer upside down. I do this for his wife as she uses the handheld scanner to scan the barcode. I even advised him of this. He said No No. No good. Very rude. I am a regular and this is how he treats me. Im from Orono. I paid for my purchase and told him he was an idiot. I can believe the customer service this man gives.

Desired outcome: I would like an apology. I may also file a complaint directly with the LCBO. I printed page 10 of LCBO CODE OF BUSINESS CONDUCT and dropped off to his wife today.

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Liquor Control Board of Ontario [LCBO] Racial discrimination.

At approximately 846pm February 06, 2023.
I and my two sons approach the LCBO cashier name tag "Tracey" at location: Bayou Plaza, 1280 Bath Rd, Kingston, ON K7M 4X3.
She carded my first son. Who didn't have his ID on him? My second cashed out. The boys joked about it. I then went up to pay for my bottle. But explain I had to go get my wallet. This being the reason my older son was paying. Tracey said "ok" at no time did she explain that I would not be able to purchase the bottle she was holding under her counter.

I return with my ID. Tracey then said "I still can't sell this bottle to you" I have never experienced this situation before. My son tells me I need to get another bottle. I then tell him to get his I D from the car. This cashier is now rhyming the riot act. Which I understand. I let the man waiting. Go ahead. This cashier is still talking over the customer she is serving. Son shows her the OD. I ask if that is to her satisfaction. Her reply is "don't get an attitude with me" "I don't have to serve you" I tell her to stop talking and cash me out. She said, how are you paying. In order to avoid anymore verbal communication with this person, I hold up my visa card. Look at the store Camara please. She then"the card all say Visa" I said there is difference between the two. "You have an attitude and I don't Have to sell to you" The gentleman I had let go ahead of me while I wait. Her tone was very different with his man. It became very clear that my skin colour was the issue with this lady.

February 06 was my birthday. My son sarcastically said "you'll be wrong" she only hear wrong.

Desired outcome: Written apology and anti discrimination training and harassment training.

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cplcbo
, CA
Mar 17, 2024 5:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

As part of its social responsibility mandate, the LCBO must adhere to the

laws governing the sale of alcohol. Staff must refuse sales to minors or

anyone who attempts to purchase for minors. Staff must check the

identity of persons who appear to be minors and staff must refuse sales

to anyone who is intoxictated, appears to be intoxicated or who attempts

to purchase on behalf of such person.

All Retail staff are required to complete the LCBO’s Check 25 -Challenge /

Refusal training program and the Challenge & Refusal: It’s Not Personal.

It’s The Law training program. For more information,

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Liquor Control Board of Ontario [LCBO] Customer service/Rude staff

LCBO AMHERSTBURG ON

STAFF NAMED NICOLE on Saturday Jan 14 at 3pm

This staff person was extremely irritable making myself and friend very uncomfortable...wouldn't make eye contact, rolling her eyes and slamming the items onto the counter.

This is absolutely unacceptable and this behavior shouldn't be tolerated period

Thank you for your time and consideration

Desired outcome: Deal with this individual directly about how she treats both customers and coworkers

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Liquor Control Board of Ontario [LCBO] Rude manager

The current manager of SRF lcbo store is very rude and unprofessional very unpleasant every single time I shop there which is almost daily she should not be working in the public she apparently has an injured knee and is busy with town council but please she should leave her problems at the door I’m sad enough being an alcoholic she should not treat me like this other attendant Tina is wonderful I ty for addressing this

Desired outcome: Let her go

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Liquor Control Board of Ontario [LCBO] Beer purchase

On Wednesday the 21 December 2022, close to 3:00 pm, I noticed the sale price on the shelf for 500 ml of FAXE beer at the Port Elgin LCBO store was tagged at $2.20 per can. I decided to take a full set of twenty four (24) FAXE beer cans, which I calculated as being a total of $52.80.

At the check-out point the attendant rang in a total cost of $58.80. I asked why the price was so high and explained the tagged sales price on the shelf clearly showed the beer listed at a special price of $2.20 per can.

The assistant asked me to wait a moment, rushed away and produced the $2.20 per can price tag a short while later. She seemed a little confused and explained that she had to consult the manager.

When the manager appeared she explained that I could purchase one can at the special price of $2.20 and the remaining cans at the regular price of $2.45. When I indicated my intent to purchase all 24 cans at the identified price of $2.20 for each beer can the manager changed her mind and told me I could buy two cans out of the twenty four for $2.20, with the rest at a cost of $2.45 each. I again indicated my intention to purchase the 24 cans at the identified sale price.

I was then bombarded with statements on the store policy that the beer in question can only be sold at the regular price. I was now told to pay the regular price for all cans or do without, regardless of the mistake she admitted had been made in the store.

Then without another word and explanation the manager snatched the package containing all 24 cans and carried them away into the storage room. I was left standing empty handed feeling totally embarrassed with a large number of customers behind me witnessing the event.

Based on this unfortunate experience it would only be reasonable for the Port Elgin store manager to convey her personal apology for exhibiting such rudeness and making me feel totally embarrassed in public.

Additionally, I also consider it only fair and proper to honor the identified sale price of $2.20 per can of FAXE beer for the twenty four (24) cans I intended to purchase in the first place on my next visit to the Port Elgin LCBO store.

Your considered response is welcomed.

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Overview of Liquor Control Board of Ontario [LCBO] complaint handling

Liquor Control Board of Ontario [LCBO] reviews first appeared on Complaints Board on Oct 20, 2008. The latest review Refusal of service was posted on May 17, 2024. The latest complaint service à la clientèle was resolved on Sep 15, 2016. Liquor Control Board of Ontario [LCBO] has an average consumer rating of 1 stars from 198 reviews. Liquor Control Board of Ontario [LCBO] has resolved 12 complaints.
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  1. Liquor Control Board of Ontario [LCBO] Contacts

  2. Liquor Control Board of Ontario [LCBO] phone numbers
    +1 (800) 668-5226
    +1 (800) 668-5226
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    +1 (416) 365-5900
    +1 (416) 365-5900
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  3. Liquor Control Board of Ontario [LCBO] emails
  4. Liquor Control Board of Ontario [LCBO] address
    1100-1 Yonge St., Toronto, Ontario, M5E1E5, Canada
  5. Liquor Control Board of Ontario [LCBO] social media
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    Jun 13, 2024
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Liquor Control Board of Ontario [LCBO] is ranked 31 among 119 companies in the Retail Stores category

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