Best Buy

I dropped off my GE ice maker to get fixed - Saturday November 11th at the Glendora, CA Best Buy. I received an email confirmation yesterday, Thursday 16th that I was approved for an exchanged. I stopped by this morning to pick up my new GE ice maker. The young lady who helped me was nice and pleasant to work with. She needed authorization from the manager (Rex from Geek Squad) to finish the transaction. Rex was rude, moody, unpleasant and seem annoyed he had to help me. Asking me to describe the person who I dropped off my appliance with and also asked to describe the manager who helped me - he said "she's of today but am going to call her, and ask her were your item is at, she should know better"! I could hear him from the back speaking to someone in an angry voice "the lady claims she dropped if off". I offered to show him my email confirmation but he refused to see it. After 10 minutes he came back and said "your ice maker went out for repair"!

He finished the transaction, did not offer to give me my receipt he and mumbled "your receipt was emailed to you". I had to ask the young girl for a copy of my receipt.

This individual (Rex) should NOT be a manager!