25/11/2024 Today I experienced the same perennial issue, NO means of online contact you. The Messaging system has NOT worked for over 1 Year, and today was another incident. There is NO other means of contact (ie: email) I rely on online services as I am a 76 year old pensioner, without a vehicle and drivers licence, I live in a village, but, because of prosthetics, cannot walk very far, certainly not to the infrequent bus stop. Check the serviceability function it shows "Messaging" working. It is not! My reason, I had an online transaction declined twice, thus, I have no means of contact, you only provide a telephone number, so, do you think I can afford to call and be subjected to the increscent outgoing message function? Only to be bounced between departments.
I am a long term loyal Barclays customer, this service is deplorable. You have my personal details in the account, you can see I am a Pensioner, therefore you should provide a fast track service bypassing all the current associated costs.
Desired outcome: You can contact me on this sacrificial email address (not the one registered to my account) [protected]@sac4me.com
Confidential Information Hidden: This section contains confidential information visible to verified Barclays Bank representatives only. If you are affiliated with Barclays Bank, please claim your business to access these details.
1 comments
Don’t hesitate to contact Barclays through their social media pages (Twitter/Facebook), explain the problem with their messaging service and urge them to assist. Emphasize your current circumstance as a retired person that has recourse only to online communication. If that still fails, think about raising the issue through their complaints department or a fence like a financial ombudsman to speed things up.