Standard Chartered Bank Customer Service


Standard Chartered Group

1 Basinghall Avenue
London, EC2V 5DD

England, Greater London
United Kingdom - EC2V5DD

Customer Support Phone Numbers

+44 207 885 8888(United Kingdom) 4 2
+1 212 667 0700(United States) 0 1
+33 153 758 300(France) 0 0
+49 697 707 500(Germany) 0 0
+44 148 172 1787(Guernsey) 0 0
+353 16 194 700(Ireland) 0 0
+44 153 470 4000(Jersey, Channel Islands) 0 0
+46 850 256 550(Sweden) 0 0
+90 212 283 4031(Turkey) 0 0
+61 292 329 333(Australia) 2 0
+880 28 833 003(Bangladesh) 0 1
+673 265 8000(Brunei) 1 0
+855 23 212 729(Cambodia) 0 0
+86 213 896 3000(China) 0 1
+852 28 203 333(Hong Kong) 0 3
+91 226 115 7000(India) 4 2
+62 212 555 0000(Indonesia) 0 0
+81 355 111 200(Japan) 0 0
+856 21 414 422(Laos) 0 0
+853 28 786 111(Macau) 0 0
+60 321 177 777(Malaysia) 2 1
+95 137 9960(Myanmar) 0 0
+977 14 782 333(Nepal) 0 0
+63 28 867 888(Philippines) 0 0
+65 65 968 888(Singapore) 0 1
+27 112 176 600(South Africa) 1 0
+82 215 881 599(South Korea) 0 1
+94 112 480 480(Sri Lanka) 2 1
+886 227 166 261(Taiwan) 0 0
+66 27 244 000(Thailand) 0 0
+84 249 368 000(Vietnam) 0 1
+971 600 522 288(UAE) 0 0
+54 114 875 0500(Argentina) 0 0
+55 112 789 6800(Brazil) 0 0
+57 13 264 030(Colombia) 0 0
+44 207 885 9999(United Kingdom) 1 0
United States
1095 Avenue of the Americas, New York, NY 10036

32, Rue De Monceau, Paris 75008, France

Franklinstrasse 46-48, 60486, Frankfurt am Main, Germany

Bordeaux Court, Les Echelons, South Esplanade, St. Peter Port, Guernsey

33-41 Lower Mount Street, Dublin 2, Ireland

Jersey, Channel Islands
Jersey Branch, PO Box 80, 15 Castle Street, St Helier, Jersey JE4 8PT, Channel Islands

Södra Kungstornet, Kungsgatan 33, 12th floor, 111 56 Stockholm, Sweden

Buyukdere Cad. Yapi Kredi Plaza C Blok, Kat 15, Levent, Istanbul, 34330 Turkey
Level 5, 345 George Street, Sydney NSW 2000, PO Box 7042, Sydney NSW 2001, Australia
67 Gulshan Avenue, Gulshan, Dhaka 1212, Bangladesh
51-55, Jalan Sultan, Omar Ali Saifuddien, Jalan Sultan Complex, Bandar Seri Begawan, Brunei Darussalam, BS8811
Phnom Penh Representative Office, Unit G-02, Himawari Hotel, № 313, Preah Sisowath Quay, Phnom Penh, Cambodia

Standard Chartered Towerб 201 Century Avenue, Pudong, Shanghai 200120, China
Hong Kong 
Standard Chartered Bank Building, 32nd Floor, 4-4A Des Voeux Road Central, Hong Kong
Crescenzo, C-38/39 ‘G’ Block, Bandra Kurla Complex, Bandra East, Mumbai, 400 051, India
Menara Standard Chartered, Jl. Prof. DR. Satrio No.164, Jakarta 12930, Indonesia
Sanno Park Tower 21st floor, 2-11-1 Nagata-cho, Chiyoda-ku, Tokyo, 100-6155 Japan
Laos Representative Office, House № 249 Unit 18, Nongbone Street, Phonsa-art Village, Xaysettha District, Vientiane Capital, Laos, LAO PDR
Unit 807, 8/F Office Tower, Macau Landmark, Avenida de Amizade, Z.A.P.E. 
Level 16, Menara Standard Chartered, 30 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Unit №6H, № 65, Centrepoint Towers, 6/F, Kyauktada Township, Yangon, Myanmar
Naya Baneshwore, Madan Bhandari Marg, Ward № 34, Kathmandu Metropolitan City, Bagmati Zone, Kathmandu, Nepal.
SkyPlaza Bldg, 6788 Ayala Avenue, Makati City, 1226 Philippines.
Marina Bay Financial Centre (Tower 1), 8 Marina Boulevard, Level 27, Singapore, 018981

South Africa
5th Floor, № 4 Sandown Valley Crescent, Sandton 2196, Gauteng Province, South Africa

South Korea
47 Jongno, Jongno-gu, Seoul, 110-702, Republic of Korea
Sri Lanka
37 York Street, Colombo-01, Sri Lanka
1, 2, 4, 7, 8, 9, 10, 12F., №  168 , Dunhua N. Rd., & B1,1,2,4,7,9,10,12F., № 170, Dunhua N. Rd., Taipei City , Taiwan, R.O.C.
90 North Sathorn Road, Silom, Bangrak, Bangkok, Thailand, 10500
Room 1810-1815, Level 18, Keangnam Hanoi Landmark Tower, Pham Hung Road, Me Tri Ward, Nam Tu Liem District, Hanoi, 10000, Vietnam
United Arab Emirates
Standard Chartered Tower Downtown Dubai, P.O Box 999 Dubai, UAE
Av. Leandro N. Alem 855 – 18th Floor, Buenos Aires (C1001AAD), Argentina
Avenida Brigadeiro Faria Lima, 3600 – 7th floor, Sao Paulo, 04538-132, Brazil
Carrera 7,71-52, Torre A Oficina, 702 Bogota, Colombia
Falkland Islands
Ross Road, Stanley, Falkland Islands, FIQQ 1ZZ
Rua Gamal Abdel Nasser, Edificio Tres Torres, Eixo Viario, Distrito Urbano da Ingombota, Municipio de Luanda, Provincia de Luanda, Angola.
5th Floor Standard House Building, The Mall, Queens Road, PO Box 496, Gaborone, Botswana
1143 Boulevard de la Liberte, Douala, BP 1784, Douala, Littoral Region, Cameroon
Côte d’Ivoire
Standard Chartered Bank Cote d’Ivoire, 23 Boulevard de la République, Abidjan 17, 17 B.P. 1141, Cote d’Ivoire
El Sheikha Fatma Street, City Stars Office Buildings, Star Capital 2 - 2nd Floor, Office 21/22, Heliopolis, Cairo
Standard Chartered Bank Building, 6 John Evans Atta Mills High Street, P.O. Box 768, High Street, Accra, Ghana
№ 48, Westlands Road, PO Box 30003 – 00100, Nairobi, Kenya
Units 6A & 6B, 6th Floor, Raffles Tower, Lot 19, Cybercity, Ebène, Mauritius
142, Ahmadu Bello Way, Victoria Island, Lagos, Nigeria
Sierra Leone
9 & 11, Lightfoot Boston Street, Freetown, Sierra Leone
International House, Standard Chartered, International House Building, Corner Garden Avenue, Ohio Street, P.O. Box 9011, Dar-es-Salaam
The Gambia
8 Ecowas Avenue, Banjul, The Gambia
Standard Chartered Bank Building, 5 Speke Road, PO Box 7111, Kampala, Uganda
PO Box 32238, Cairo Road, Lusaka, 10101, Zambia
1st Floor, Africa Unity Square Cnr Nelson Mandela/Sam Nujoma Street

Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank / savings bank and credit card

Jun 25, 2019

I preferred standard chartered Bank for my salaried account and also taken super value titanium credit card with standard chartered Bank believing for good services. Now, I am not at all satisfied with your services and planned now to close my credit card account and savings account for the...

Standard Chartered Bank / releasing of car loan

Jun 25, 2019

I had requested release of Car Loan on 13th June 2019 & SC Bank had deducted all the money required for closure of the auto Loan on 13th June 2019 itself. The Customer care had told me that within 3 working days Car Loan release SMS will get you on your mobile number. Till now i had not...

Standard Chartered Bank / credit card

Jun 23, 2019

I have been a satisfied priority account holder for 7 years in Kenya. When I moved to Abu Dhabi this year I opened a new account, and transferred $100, 000 in order to retain the priority status and I applied for a credit card. 3 months later I was informed (after asking ) that my credit...

Standard Chartered Bank / illegal credit card charges

May 21, 2019

I have a secondary credit card for my wife as an emergency card which is hardly ever used. On the 19th of May 2019 I went online and saw that the bank has for the first time charged me an additional AED 525 card fees on the same account, which was charged on the 6th of May 2019. When I...

Standard Chartered Bank / overcharged bank interest

Feb 22, 2019

I am writing to lodge a complaint on the interest charges that Standard Chartered Bank(SCB) Malaysia has slammed on me and to request the board to look to this unfair and unreasonable treatment by the bank.  Timeline of the event is as follow:  22/9/18    SCB called and informed that I have...

Standard Chartered Bank / personal loan ecs issue

Jan 17, 2019

I had taken personal loan (51104482) from standard chartered bank in June 2017 and the ECS debit started from July 2017 (EMI -8861/-) and it was continuously deducted till May 2018. Then Standard chartered bank executive called me up in month of November 2018 and during that time I was in...

Standard Chartered Bank / incorrect bank transfer of my fund

Nov 08, 2018

Delayed response from an international bank. no status update yet. Dear Customer, This is with reference to your communication dated 24 October 2018. Further to our earlier mail requesting for additional 3 days time to address your concerns, yet it requires additional time than anticipated...

Standard Chartered Bank / amount debited to incorrect account or in suspense but no reply from bank yet

Oct 19, 2018

Citizen cooperative Bank Manori Branch has officially mage the below complaint on )5 October but has not yet received and acknowledgment or a reply from STANDARD CHARTERED BANK. We call this a Bank British multinational banking and financial services company headquartered in London, England, and...

Standard Chartered Bank / service very bad

Oct 15, 2018

I was a loyal Standard Chartered credit cardholder (C/C No: 4297554810091066) since year 2009 & make the credit card payment on time every month. However, I was too bc & forgot to pay my credit card payment on August 2018. Then, 6 Sept I called to the Customer Service & requested to waive...

Standard Chartered Bank / delay of opening an acount

Oct 11, 2018

We note that on Friday, 31/08/2018 applied for opening an account with approximately 8 people all wanted colleagues to open an account with Standard Chartered Bank branch bank in Lahore-Pakistan where we bring all the required documents and filling out forms for a Bank and then Bank...

Standard Chartered Bank / pakistan / customer service response

Aug 20, 2018

Dear sir/madam, i am client of standard chartered bank. I just booked my mobile iphone 8 on 06.June.2018 against my credit card no. 4075 6960 0173 9124 since today as 20.Aug.2018 i don't received any of product and i am paying installment for that product as well. Since i have called and...

Standard Chartered Bank / delayed credit card amount reversal

Aug 15, 2018

I'm one of the card holder of standard chartered bank UAE. Recently i asked for a card closure letter and excess amount reversal service from the bank after being fed up with their service. As expected the back end staff were extremely lazy and are not aware of the standard operating...

Standard Chartered Bank / email addresses issue

Aug 06, 2018

I have informed to correct my email address one month back . but still it has not been corrected . due to this i have not received your monthly statement as well . let me know why you are taking one month to such a simple request . also i have informed this regarding your call center to...

Standard Chartered Bank / opening bank account

Aug 01, 2018

Went to Standard Chartered to open an account, I agree when they are asking to check our salary and all other details to ensure they serve certain level of people. I've been told that the account will be ready after 5 days and the insist I need to bank in BHD 20 which I did at the same time...

Standard Chartered Bank / credit card overcharged

Jun 27, 2018

Hi, I've sc credit card, which was expired on Feb, 2018. I have already contacted many times that I haven't received new card and no cards displayed on my account to make payment and all. U just advised me to get ready with INR.24, 600. See my question is, how can i make payment without...

Standard Chartered Bank / international transfer inquiry

Jun 25, 2018

Dear Sir, I have a disputed transfer case where one your customer supposedly has transferred 450 EURs from her account to my Austria bank account. The transfer supposedly took place on 14th June and up to day I have no sign of any booking in my account in Austria. The person (Mrs Elaine...

Standard Chartered Bank / credit card secure transactions

Jun 12, 2018

Standard chartered bank UAE - a very unreliable and terrible banking system. As a consumer you trust them with your money and salary hoping that they will keep you safe from scamming online systems. However, the bank's security systems are very weak, easily dodged by scammers and the bank...

Standard Chartered Bank / credit card

Feb 25, 2018

Dear Team, This is to inform you that I have been cheated by your staff Abin Varkey, I had request for the Personnel finance. He had been me promise that I am eligible for the personnel Finance He said credit card comes with personal Finance and he tool all the document sign and later credit...

Standard Chartered Bank In Dubai / my 35 million $ transfer to you?

Oct 17, 2017

hello;I have any account number no credit card no thing just this 3 approval documents.. one of them I fill it by my hand, the other one the approval transefere from suth africa to dubai and payy 1230$ for certtificet.. no 3 your approvl that you received this transfer in my name and you...

Standard Chartered Bank / want be sure that is my money there

Oct 05, 2017

FOA: Hany Abdelhamed Ibrahem Elwakil Sir, This is to inform you that your contract payment has been approved on your favor; see attach three documents for confirmation. Below each document I took the privilege of numbering each so you can read it serially for better understanding. 1...

Standard Chartered Bank / credit card.

May 24, 2017

I have applied for the employee dream pack E1 on 26th of April. Its Been 23 days and only account opening letter arrived. I have also applied for the master cash back with the dream pack. They didn't share any tracking ID, I called them for last 8 days continuously I got a message from...

Standard Chartered Bank / credit card service

Apr 29, 2017

Dear Manager, I am writing about the incident happened with me. I experienced pathic Service from your bank credit card department. Service is very slow, your department did not share any application ID number. Your third party vendor is not responding, not giving any proper information...

Standard Chartered Bank / apathy in service delivery

Jan 30, 2017

On the 3rd of January 2017 I made an erroneous payment to my cable provider. On the 7th I proceeded to my local branch, wrote a letter justifying why that payment had to be reversed. I was told it would take 3 days. I returned to the bank on the 13th, I enquired why the matter had not been...

Standard Chartered Bank / opening of business forex account

Nov 24, 2016

Good Morning I am based in Gaborone, Botswana. I am a priority client. We have company accounts and personal accounts with your bank. We have been getting stuffed around for weeks by the personnel here in Botswana. We are trying to open a business forex account for my company Heart of...

Standard Chartered Bank / improper holding fund and worst customer service

Aug 28, 2016

On 3 August 2016, I sent the money USD 14,000 from Hong Kong to the payee’s account in Standard Chartered Bank in Malaysia. They refused to deposit the money to payee’s account but they also not return my money back! My bank in Hong Kong is keep sending message to Standard Chartered Bank...

Standard Chartered Bank / do once online transaction but debited the amount twice from my account

Apr 19, 2016

On 6th april 2016 I has did an online transferred to a third party holder by standard charted bank, I has just did once of the transaction but it was debited twice from my bank account!!! what a ridiculous matter. So that I has lodge a report to maybank customer service officer on 8th...

Standard Chartered Bank / customer services handling is poor

Apr 14, 2016

I am Malaysian and now residing in overseas, there are few matters I overlooked as I was busy preparing my wedding in overseas. So I called the Customer Service Line from overseas to update my new mobile numbers and also my email addresses, they promised to call back within 3 working day...

Standard Chartered Bank / priority banking

Feb 14, 2016

I have been their priority banking customer for over 5 years and have suffered from bad service over these years. They don't respond to queries. One has to send reminders to them and finally to their seniors to get any response. They mess up service issues very now and then. The RM...

Standard Chartered Bank / manhattan credit card

Jan 26, 2016

On 31st december 2015 I had spoken to a customer executive from standard chartered bank card: request no provided by standard chartered card: 201512171906 where I was told excess amount of 3978.28 on my 4 blocked cards, and detailed exess as below: Excess amount rs 994.57 on card no...

Standard Chartered Bank / credit card ridiculous overdue charge

Nov 04, 2015

I got my SC credit card when I was in university. It was simple and easy for undergrads to apply for it as we just needed to submit our address proof and ID card. Everything was fine back then, I paid the minimum amount on time every month but they would still charge me a fee. Unlike my...

Standard Chartered Bank / worst service

Sep 27, 2015

Let tell my story. I applied for a credit card within Standard Chartered UAE via Sales Agent. He promised me that I will get my card within only 3 days. That time I had financial issues, so I trust to Bank Agent and provided to him all the required documents. I signed cheque for 20, 000AED...

Standard Chartered Bank / insisting me to pay the fraudulent online charges on my credit card

Sep 03, 2015

Standard Chartered is the WORST credit card that I ever had. I have always maintained a good credit standing with all my banks and this company is destroying everything! On august 2014 I received a text message about a php17, 000 charge on my card and is waiting for my reply for...

Standard Chartered Bank / credit card accounts

May 28, 2015

When you try to repay a loan the bank creates any number of hurdles. Ask for the amount outstanding, wait for 48 hours and then call them again. And when you call them again their systems are in my view programmed not to allow you get connected easily. I have almost always seen that they...

Standard Chartered Bank / credit card enhancement

Mar 19, 2015

Sir, I am S. Dhamodaran I have a standard chartered bank credit card and I using this card for 5 years from 2010 to 2015 and my credit limit is 50, 000. But last year I got one message from standard chartered bank (we are decreased your limit for 10, 000 from the limit of 50, 000) I don't...

Standard Chartered Singapore / frustrating experience - late and financial charges

Jan 22, 2015

I would like share my frustrating experience with Standard Chartered Singapore and create awareness about credit card late and financial charges. Due to I seldom use this card and have many bills to handle, I make extra upfront payment into my credit card account to avoid any late payment...

Standard Chartered Bank / credit card fraudulent charges

Nov 16, 2014

I got SC credit card an year back. I did a few purchasing and waited for my first bill. But my wait was not getting over and the bill didn't reach me. I tried to call customer care of SC but they said your details do not match and we can't help with anything to know your billing...

[Resolved] Standard Chartered Bank Malaysia / very bad of you

Oct 21, 2014

I want to use this opportunity to seek for the assistance of the police and the law enforcement agents in Malaysia to get this so call Scammer ZAITON BINTI MOHD NOR arrested, you have accounts in nearly all the Banks in Malaysia, everybody should be careful whenever you deal with her...

Standard Chartered Bank / credit card billing - cheating

Oct 20, 2014

Sir, I have a Standard Chartered Credit card. Last month due amount is 68, 328/-. Minimum pay amount is arounf 4, 000.00.However i paid 15, 000/- before the bill date. In next month bill they have charged interest of about 3, 118.94/-. When i inquired with Bank, they told that they will...

Standard Chartered Bank / fraudulent and suspicious bank behavior

Oct 14, 2014

I am now beginning to feel very concerned about my account in Standard Chartered bank. My office which banks with SC had me open an account in SC to credit my pay. It took three attempts over a period of five months for the bank to open my account, due to their negligence and incompetency...

Standard Chartered Bank / maintenance charges on my savings account

Sep 15, 2014

My balance in this savings account has been at around Rs 110, 000 for several years now. But the bank started charging maintenance fee on my account, without notifying me of a policy or limit change. Upon inquiry, I was notified that my account was categorized as a "Preferred" account and...