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Standard Chartered Bank Customer Service Phone, Email, Contacts

Standard Chartered Bank
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2.3 123 Complaints
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Standard Chartered Bank Complaints 123

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K
7:51 am EST

Standard Chartered Bank Late fee charges on my account

Hello, late fee has been charged to me saying i have paid 2 days in advance on my account. When i requested to waive it off they say we will not waive off. I asked to close my account and they said pay up the late fee and then we will close the account. I checked my account today and they have put up another 100$ as late fee on this account.

Please help to get my account closed in standard chartered bank Singapore.

Regards

Kailash

Desired outcome: Want to get my account closed.

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U
10:36 am EST

Standard Chartered Bank Credit card

Dear Sir,

This is with regard to above subject

I Mohammad Rafi Shaikh SCB Credit Card No [protected] is facing the service issue

My Card got expired on Oct21 post which request for new card for multiple times but still card didn't delivered to communication address nor branch.

Post which request to cancel the card and got the confirmation message from SCB if will not requested within 10working days your card will get cancelled

every year SCB are charging Annual Fees along with GST and Late payment charges where not using the card for more than 2years.

Even from past 1month requesting to cancel the card along with wave off all the charges on my a/c, but customer executive are taking the request but holding the call for more than 50min without answering to the same, post which call will get disconnected (can refer the call recording)

Even post multiple follow-up raised the complain got the complain NO SCH7211081281122005662 another complain No [protected]

But no action and still Credit Card statement are getting generated with charges.

Surprise to see such poor service given by such reputed bank given

Regards

Mohammad Rafi

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C
4:35 am EST

Standard Chartered Bank Personal Loan

i have taken personal loan from standard chartered. while taking loan they have mentioned that no part-payment charges. but when i tried for part payment one customer service person mentioned that no charges, but while generating part payment letter , given with charges. followed on this around 3 months with all escalations, useless service , finally fed-up and paid with charges. This is the worst bak , i am not sure how RBI is not taking action on SCB for worst customer service and useless managers

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Is Standard Chartered Bank Legit?

Standard Chartered Bank earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Standard Chartered Bank to be a trustworthy company. Although there's a 31% resolution rate for customer complaints, which deserves attention, Standard Chartered Bank is known for their high standards and safety. If you're thinking about dealing with Standard Chartered Bank, it's wise to check how they handle complaints.

We found clear and detailed contact information for Standard Chartered Bank. The company provides a physical address, 35 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Standard Chartered Bank's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Sc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Standard Chartered Bank as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Standard Chartered Bank and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Standard Chartered Bank's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 31% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Standard Chartered Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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T
9:48 pm EDT

Standard Chartered Bank Investment into high yield bonds

Gd morning. i have been banking with StanChart for about 20 yrs now, have mortgage and credit card facility.

Last Aug, yr RM was marketing and calling me abt my account which wasnt maximizing my returns and suggested to invest into high yield bonds. We are retiree group wishes for safe stable assets/ return and have MYR assets, suggest to draw a USD loan to invest into china property bonds. i told them i dont like property sector, and perhaps can invest into bank bonds - yr head of product, Christine and Edmund told me otherwise. Sino Ocean bonds which they have sold a lot, was very safe. called me and pestered many times

I invested perhaps end Aug 2021, and never saw any daylight ! from 101 (which the bank took 2% comm), the bond is now 14 cent to the dollar. the bank bond is trading about 60 now. Guess what, stanchart suggested dollar loan has climbed to 4.74 from 4.15 when first invested. The treasury department shld be investigated or many of them shld be sacked. taking a dollar loan and invest in cyclical property bond, double whammy and gotten lots of people into trouble

i have since top-upped the margin 5x, the only update i gotten from Stanchart office is topping up, no newsletter and advise about resolving this mess. what kind of bank is this - scamming clients with losses, retiree groups have lost their fortune

I was also informed that the bank has withdrawn the LTV margin for the bond, whats this, do response to me within 7 days, will forward complain to BNM and Central bank of HK

Stop promoting products that the bank isnt clear of, yr staff has no clue when i asked questions and questions, they only know about marketing and marketing, to get commission !

What are you guys doing for me ? Terrible conduct of this bank - i hope yr CEO sees this letter, will do a social media stun if no reply from the bank

Mr Tan

Desired outcome: resolve the bond mess and help the client, what recourse to recover the money loss, we are retiree group

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10:08 pm EDT

Standard Chartered Bank re -- Acc# [protected] and Acc# [protected] in Hong Kong

Been a couple of years now trying to close these accounts. Applied a couple of years ago. No success. They are asking me to apply again. Why. They closed my account. Not I. Should not have to do anything: should not have to apply to get my money as they closed my account. They refused service. Money should be returned automatically.

Note: Getting message that information is missing!

Doesn't say what information is needed.

Please explain.

Get the feeling that money may continues to be withheld. Getting feeling that there is actually no intention to return money!

Desired outcome: Expect my money.

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12:43 pm EDT

Standard Chartered Bank Credit Card - Wrong Interest Charged (profit)

My last payment date was 9th July for card I hold with SC and I made payment on 8th July 11:00am via usual payment method. However on 20th I received new statement with interest accumulated for late payment which showed my payment of 8th was recorded on12th July. After making compliant they came back saying due to bank holiday and long weekend of Eid, They received the payment on 12 hence the Interest charged and cannot be waived.

While to get such reply I had to wait for 10 days.

One thing I noticed is that from the beginning they were not ready to give ticket reference which seems to be well planned approach to avoid central bank complaint.

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K
4:51 am EDT

Standard Chartered Bank Credit Card

Dear Concern,

12 days ago I saw that a big amount of money (90,600 BDT) was transferred to my Credit Card ([protected]) from my Account ([protected]) without any prior communication with me. None took my consent or confirmation before adjusting the bills. I want to pay some partial amount but this huge amount of payment really astonished me and harmed my present financial situation. I have sent emails several times, talked with the

Call Centre representatives but no progress till date.

Please take a look into the issue and refund the amount as soon as possible.

Thanks,

K M Sarwar Miral,

+[protected]

Desired outcome: I need the full refund as soon as possible.

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Richardmartin
Chennai, IN
Jul 04, 2022 9:58 am EDT

Ref : 06/22/097449/SP/CRD

Dear Customer,

We refer to your concerns shared at www.complaintsboard.com on 27 June 2022 and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time.

In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively.

Regards,

Standard Chartered Bank

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1:34 am EDT
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Standard Chartered Bank Took my life savings of $300,000

I am an old-age pensioner living alone. I deposited my life savings of over $300,000 in Standard Chartered Bank.

A year and a half or so later I discovered that my money was missing. I found that the bank traded in investment funds with my money. The bank took nearly $160,000 in fees and over $50,000 in interest and lost the rest.

I dealt with only one person at the bank from the time of opening the account, known as a relationship manager. He asked me to sign many forms. I trusted him completely and did whatever he told me. I was a simple housewife who knew nothing whatsoever about investing, and had only ever held savings accounts.

The relationship manager took out massive loans and bought and sold the same investment funds repeatedly charging huge bank fees each time. He acted contrary to the bank's own guidelines that an investment fund be held for many years.

The bank has refused to refund my money and says that I gave all the trading instructions to the bank. They say that the bank officer was not involved, other than submitting my instructions.

The bank's defence is nonsensical as no sane person would buy and sell the same investments repeatedly at a loss in a relatively short period of time so as to burn their capital through enormous fees.

Standard Chartered Bank has taken my life savings. Now, in the latter part of my life, I have to depend on relatives and friends.

I am petitioning Standard Chartered Bank to return my money

Desired outcome: Refund my money in full

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1:28 pm EDT

Standard Chartered Bank UPI Transaction at scb app

My side shows transaction successful but at merchant side shows as failure..

customer service representative not responding with clear answer, very harsh behavior too,.. waited nearly 40 mins to get connected with absolutely no resolution.

Desired outcome: I need refund of my money

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A
10:39 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Standard Chartered Bank Credit card and scb staff

Please find below my grievance Note against standard chartered bank..
Visa card - [protected]
I lost my job in Sep 2020 and I returned back to India in October after paying AED 4900 odd amount that I had balance with SCB and When came back in Feb 2021 they informed me I had to pay 1200 as I had a balance of 149 which was not cleared in sep 2020.. as informed by the bank…I requested to waive of the charges and provide me a fair amount to pay.. they kept on delaying and finally they made the amount upto to 1900 then I paid 2000 and closed to avoid further deals with them in June 2021.

Now I was applying for a credit card with a professional bank the bank told me that SCB has put a comment on my record as "a customer not willing to pay back the loan" and they still haven't cleared my records till date despite of me making the payment.
Am requesting for clearance and these Iditarod findings ways to avoid issuing the letter

The bank name should be branded as standard cheaters bank which runs on looted money from common people… in other words it's an extortion company…with no business etiquette

Desired outcome: Common man should know about the way SCB treats people and also to get the clearance from these idiots

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5:41 am EDT
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Standard Chartered Bank Request for change of my phone number in SCB Pakistan Online Banking System

Dear all,

My name is Mehmet Tansel Demir and I have USD and Rupee account in your bank.I have tried to login SCB online banking by using my credentials (username and password) for some money transaction. According to the changes in system, it now asks One Time Password (OTP) which was sent to the phone number registered in my name in system. However, I am no longer in Pakistan and I am no longer using the Pakistan phone number that was registered in online banking system. The problem is that since I am not able to log in online banking (because of additional requirement for OTP right now), I am not able to change my phone number in the system. I am directed to contact Client Centre, But I cannot call Client Centre from abroad..

Considering my situation, I would appreciate if you please change my phone number in the system in order to be able to receive OTP via SMS. My new number is: +[protected] … I need to do some urgent online transaction through SCB online banking system..
Thanks for your assistance and best regards,

Desired outcome: Change of phone number registered in online banking system

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L
9:17 pm EDT

Standard Chartered Bank I am complaining unprofessional handling of local bank transfer

I am complaining unprofessional staff handling Locally bank transfer transaction in timely manner. I have made transfer on Friday 3 September 2021 but it has not done any action until today it would be better if look into it and take action thank you.

We need bank staffs must handle this kind of transaction in professional manner for customer convenience.

This was so inconvenience for me please rectify this kind of problem.

Desired outcome: Please fix this kind of problem as soon as possible.

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T
12:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Standard Chartered Bank Unprofessional staff from branch to Senior VPs

when comes to sales, SCB will go all out to please u to sign on the dotted lines. Once done, the nightmare begins. From free gift redemption, credit card to bonus interest saving ac, there were so many lies exposed and their comm process with client are sooo bad and misleading. The bank does not follow agreement to deliver promise timelyy. They work base on who they like to serve most. When feedback to MAS and refer us to CB senior VP incharge of client service, she remain so defensive till date. Ended she terminated our account without looking into issues raised when constructive inputs given.. Ridiculous, arrogant and errant SCB!

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11:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Standard Chartered Bank SVP of Client Service is terrible and not transparent

SCB does not welcome feedback especially their Client Service team here in Singapore. The senior VP in-charged won awards and become arrogant. Any feedback she wil take it negative and even close your accounts pushing all blames to clients even when constructive feedback on wrongdoings. Nvermind, blacklist SCB and move on, there r many other choices!

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E
6:17 am EDT

Standard Chartered Bank Loan against property

Stan Chart is the worst bank in India. I applied for LAP a few years back and in 2021 wanted to clear this loan but to my dismay and anger they are not providing me with the foreclosure letter and or pre closure documents. Nodal officers are busy working from home washing dishes, cooking food and sleeping. Despite many reminders they say they are helpless without any reason, everyday my interest and principle is being robbed by this bank.

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8:29 pm EDT

Standard Chartered Bank Staff unethical behaviour f7 branch islamabad pakistan

Dear Sir/Madam!
I am Ayaan Raza CEO Premium Technologies (SMC-Pvt) Limited and maintaining Priority Account in SCB F7 Branch Islamabad Pakistan
I am experiencing ignorance non cooperation from my account RM Mr. Hasan He is daliy changing cell numbers, he absued me and used harsas words for me as well and dont assisting in any new product or any other matter totally useless.
He is very rude and non cooperative guy, complained against him many times complaint ID: [protected] / [protected] but no resolution you can see history of compalints on my account, Helpline is not cooperating even not transferring my call to supervisor, I have emailed to BM (Mr. yasir Rasheed) but no fruitful/satisfactory answered received.
I hope you will help me in resolving matter or simply confirm me that you cannot facilitate my account.
Please shift my account to any better branch and change RM or allow me to close my account,
SCB is totally deaf there is no respect of customer views
Hope for answer

Best Regards,

Desired outcome: Please shift my account to any better branch and change RM or allow me to close my account,

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A
Alisha Quyam
US
Jun 24, 2021 6:48 am EDT

your right

A
A
Alisha Quyam
US
Jun 24, 2021 6:49 am EDT

I am also bank customer and facing unprofessional behavior from Mr Hayat SCB Islamabad F7 We demand action against such rude person.

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S
4:28 am EST

Standard Chartered Bank SME bridging loan

Dear Mr Patrick and Officer in Charge

Good day to all. I beseech if you could review how your credit team assess the eligibility & approval of our application of SME bridging loan.

I am a minority shareholder of this Singapore Company - CW YIT & Associates PAC whom we have submitted an application since July 2020. The officer in charge of this are Cheryl Tan Zhiqi. After so many months of waiting, I am disgusted to hear that the application was rejected with no basis. I used to be a Priority Banking customer of SC HK years ago as well as having had received an offer from your personal banking for a private residential loan in 2013 which I had to declined because of favorable rates given by my OCBC Premier Banking. I do not have any outstandings with SC now and neither do my major shareholder whom is also a OCBC Premier banking customer. The amount loan is merely sgd70k and yet your credit assessment team has declined without assessing the business nature of our Company as well as the shareholders profile and qualifications cum long standing experiences. It is a real insult and embarrassment as well as wasting so much of our precious time reverting to your officers but to given such a disappointing reply.

It would great if you could revert why we are not eligible, failing which I would have no choice but to refer to other authorities to understand why our applications has failed. In my 20 over years of banking experiences, SC is a resourceful bank with great customer services and it would be sad to be spoiled by shady banking officers at the back... Feel free to contact me anytime at my mobile: 8139 6652. I would be happy to address you all your queries. Thanks and have a wonderful Sunday.

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Clarissamona
US
Aug 07, 2021 11:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SCB does not welcome feedback especially their Client Service team here in Singapore. The senior VP in-charged won awards and become arrogant. Any feedback she wil take it negative and even close your accounts pushing all blames to clients even when constructive feedback on wrongdoings. Nvermind, blacklist SCB and move on, there r many other choices!

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N
2:10 pm EDT

Standard Chartered Bank Additional money deductions in loan payment

I'm writing this in disappointment, I have been informed with the customer care executive through call several times, that my Personal Loan amount is not auto debited where it should be by every month of 5. But still, I don't see any changes happening every time I'm Paying it manually, and for the COVID 19 issue, I have not opted for the Moratorium but for last two months the money is not been deducted again. I have other loans which has not giving any issue without informing anything they are doing the work correctly except with Standard Chartered.

I don't want any moratorium and there is no one informing about the procedures for the rules and we are running in busy with other stuff and could not look into this kind of issues every time. I could see Interest is added to my account.

I need this mistake should not happen in future and immediately clear by debts for the past months as well, I don't want that to be added to my principle balance anymore or any further deductions.

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K
8:29 am EDT

Standard Chartered Bank Mail real or fake

Standard Chartered Bank London
Address: #.1 Basinghall Ave,
London EC2V 5DD, United Kingdom
Wire Transfer Department.
Tel: [protected]
Fax: [protected]

Attn. Mr. Karthick,

We will reschedule the coming of our representative to your country on your indication of a convenient time for his coming and also your readiness in meeting up with the F.I.R Certificate requirement charge which is required by the Reserve Bank of India.

You are required to obtain THE FOREIGN INWARD REMITTANCE CERTIFICATE (F.I.R CERTIFICATE) before your transfer can be approved from the Reserve Bank of India; Hence, the amount for the FIR Certificate cannot be removed from the fund as the whole amount is coming into your personal bank account as provided by you. Until you got this fund, no one has access or permission to withdraw from the fund.

This certificate is the requirement of R.B.I Bank India, is required by the India Government for every international fund. We have been informed that the Certificate will cost you Rs 25, 000/- India Rupees, (Twenty Five Thousand Indian Rupees). So, you will be required to pay Rs 25, 000/- India Rupees upon the arrival of our representative in your country for the FIR Certificate before your Fund can be approve for transfer. We have noted your personal information and your account details has been updated with the Reserve Bank of India data base for transfer.

We are send Our bank representative Mr. Phillip Williams to India upon the receipt of your confirmation of this mail and your readiness toward the payment for completion of your fund transfer.

We have concluded with Mrs. Muna's advocate; (Barr. Matt Lawrence) who had provided us with all necessary documents as applicable and had made an agreement on the proceedure for your fund transfer. We have agreed that you should provide this amount as part of your commitiment towards this whole process.

We are ready to continue with your transaction.

Regards,
Dr. Johnson Raymond,
Standard Chartered Bank London,
Payment Director.
___________________________________________________________________________________________________________________________________________
The Information contained and transmitted by this EMAIL is proprietary to Standard Chartered Bank London and its Customer for the interest of the individual or entity to which it is addressed, and may contain information that is privileged, confidential or exempt from a disclosure under applicable law. If this is a forwarded message, the content of this EMAIL may not have been sent with the authority of the Bank. Standard Chartered Bank London shall not be liable for any mails sent without due authorization or through unauthorized access. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you have received this communication in error, please delete this mail and notify us immediately.

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firman hanif
US
Apr 02, 2024 3:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got similar offer. he sent email and attached proof of fund as below.

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10:44 am EST

Standard Chartered Bank Credit card

I avail 2 credit cards from my Standard Chartered bank, one Visa platinum and one Master card. Both of these cards have expired, Visa in December and Master Card in February this year. Despite multiple calls, complaints and escalating to different levels, they have not been able to deliver new credit cards to me.
It's quite frustrating that a bank as renowned as standard chartered is unable to fulfill the most basic of requests and have failed to keep their promise of delivering the cards multiple times.
I want to escalate this to standard chartered international to highlight the extreme incompetence of management in Pakistan who leave their customers to the mercy of call center agents without any means to get proper attention on the issue.
My information:
Name: Uzair Ali Shahid Dar
CNIC: [protected]
Mobile: +[protected]
Email:[protected]@gmail.com
Please find the list of complaints lodged for this issue:
1. Dear Client, your service request no. [protected] is completed. For more details, call us on 111-002-002. SCBPL
2. Dear Client, your service request no. [protected] is completed. For more details, call us on 111-002-002. SCBPL
3. Dear Client, your service request no. [protected] is still in process. We apologize for the delay. For more details, call us on 111-002-002. SCBPL
4. We have received your feedback and will contact you in 3 working days. Your reference no. is [protected]. For inquiry call 111 002 002.
5. We are pleased to inform you that your issue, [protected] stands resolved. In case of further inquiry, please call 111 002 002
6. Dear Client, your service request no. [protected] is still in process. We apologize for the delay. For more details, call us on 111-002-002. SCBPL
7. Dear Client, your service request no. [protected] is initiated and will be completed in 8 working days. For more details, call us on 111-002-002. SCBPL
8. Dear Client, your service request no. [protected] is still in process. We apologize for the delay. For more details, call us on 111-002-002. SCBPL

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Overview of Standard Chartered Bank complaint handling

Standard Chartered Bank reviews first appeared on Complaints Board on Jun 11, 2007. The latest review Late fee charges on my account was posted on Feb 7, 2023. The latest complaint credit card fraudulent charges was resolved on Nov 16, 2014. Standard Chartered Bank has an average consumer rating of 2 stars from 123 reviews. Standard Chartered Bank has resolved 39 complaints.
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  1. Standard Chartered Bank Contacts

  2. Standard Chartered Bank phone numbers
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    100%
    Confidence score
    Australia
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    100%
    Confidence score
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    43%
    Confidence score
    India
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    100%
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    South Africa
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    33%
    Confidence score
    Sri Lanka
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    Colombia
    More phone numbers
  3. Standard Chartered Bank emails
  4. Standard Chartered Bank address
    1 Basinghall Avenue London, EC2V 5DD, London, EC2V5DD, United Kingdom
  5. Standard Chartered Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Standard Chartered Bank Category
Standard Chartered Bank is ranked 32 among 403 companies in the Banks category

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