Menu
Register
Write a review File a complaint
Barclays Bank Customer Service Phone, Email, Contacts

Barclays Bank
reviews and complaints

Barclays Bank's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.barclays.co.uk
www.barclays.co.uk

Learn how the rating is calculated

2.5 1 Review 256 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Barclays Bank complaints 256

ComplaintsBoard
M
1:29 pm EDT

Barclays Bank WoolwichBarclays Branch managers and stuff service

__Statement against Barclays Bank stuff__
__As A British Barclays Bank you are a very slow to restify mistakes or to resolve disputes ( Based on actually proven case) that Banks routinely overcharge small business customers by hundreds of
£ 358.00millions years__
__I confirm that my Barclays Bank made a mess of my account and courses me to lose money and didn't spend time putting it currently__
__For that reason I am in a right time to claim financial compensation for my time and trouble in addition to any financial loss__Please pay now £ 358.00__Thank You__
__Sincerely Yours__

Desired outcome: Holiday Refund £358.00

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
C
5:13 am EDT

Barclays Bank Unable to close my account

I have been frustrated for many weeks by trying to close my Barclays account. During my attempts they have locked me out of online banking. My card was cancelled. I called them by phone and got a good run around. I wrote a letter to them, head office. I stated my request. They then sent a letter for some reason to my old address that's not valid ( the house has been sold) I told the bank. If I can not use a letter, or phone, or internet to close my account what is left? My experience with this bank has been just horrible, I went to the branch in Haywards Heath to set up internet banking, it took 3 visits to finally do that, no one there seemed to know how it works. I paid for a flight ticket with my barclays card, later they cancelled the payment! They caused much stress and hassle, now it just continues. I did ask for the account balance to be paid into a UK account, (my sister) is that too complicated for them.

Desired outcome: To close my account

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
J
3:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Card cancelled

I received an email about the end of May stating my card (last 4 digits 5141) had been cancelled due to lack of use. I have had other card companies that sent me an email saying if I didn't use in the next few weeks they would cancel my card, so I used it. No problem.
I called customer service at 866-928-8598, the Asian Lady that tried to help me was hard to understand. I had to repeat myself several times explaing my problem with the card cancelled. I told her my card should not be cancelled without a warning about lack of use. She looked on her computer and stated I had been Mailed a letter in November of 2020. I did not receive a letter from Barclays, saying if I didn't use the card it would be cancelled. No email either. Six months later in May 2021 I received an EMAIL (9 months later) telling me my card had been cancelled for lack of use. No letter was received this time. I asked why they hadn't sent another warning in that 6 month period. I told her it was just a misunderstanding and I would like to have my card reactivated. She said I would have to apply for a new card. I told her that my credit score had gone down because the card had been cancelled and would likely go down some more if I applied for a new card. I asked to talk to a supervisor, after waiting 10 minutes I was talking to another Asian Lady working from her home. I heard kids yelling & a dog barking that made it hard to hear her. I told her what had happened and got the same response the other Lady had given me. Why is your customer service center in Asia?
I would like to have my card reinstated for credit score repair. I would have used the card if I had known about it. My card has an 03/23 experation date on it. Thank You in advance, James F Hendricks. My email address is [protected]@comcast.net

Desired outcome: Existing Card (5141) reinstated

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
M
9:33 pm EST

Barclays Bank I want to make complaint about Barclays fraud team

What happened yesterday I was at the bank the man how work at the fraud team I tell him to unblocked my card he wasn't listen to me on the phone so man how work at the Barclays fraud team he give me replacement card

Desired outcome: The man how work at the fraud team wasn’t that helpful

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
K
3:09 pm EDT

Barclays Bank Horrible

So we signed up to get hotel credits and everything was fine until we needed to do a chargeback on a unauthorized charge.

Barclays bank (who barely speak English) first refused stating it was a signed for charge which it was not, then refused stating that the company was not a recognized company? We went ahead and just paid it.

Then some months latter out of the blue with no charges a charge appeared and when we called in they stated "interest charge" but how do you have interest on a account that was paid in full with no charges? After fighting with them and the fact they kept doctoring documents we cancelled the card.

Now they have hit our credit report with derogatory remarks, checking out credit etc. and has lowered our credit score by 85 points! How are they able to get away with fraud and lies like this!

Desired outcome: Remove the negative remarks on our credit report and all history

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
C
8:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank I would like to contact your customer care manager

Am c. jayaprakash from chennai city in India and am having an
safe keeping in your churchill place, London. I am trying to contact the concern person through mail to retrieve my safe keeping deposit but I have not received any reply from your bank till today.( am trying to retrieve my money from 2017 onwards) now I wanted to come there in person before that, who is the right person to contact his/her phone number and mail address
I want it now. Please help me and send me the concerned person name and phone and email address to proceed further from my side. My mail address is [protected]@yahoo.com and my hand phone number is this [protected] please help me urgently to settle the issue without any more delay please this is not scam or illegal activity, I am a absolutely
decent and genuine person.

c. jayaprakash from chennai city in India

Desired outcome: settle my issue at the earliest ( I need to receive my fund amount at the earliest)

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
M
6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank billing

I was notified by a credit score monitoring company that my credit score had dropped. Once I received the notification from the monitoring company I contacted Barclays and was informed my account was on electronic billing which was a complete surprise to me. I immediately brought the account current and requested Barclays to correct the information on my credit report and fix my credit score. Today I spoke with a customer service manager (Dave) and was told they only report factual information the the credit bureau and the payments were late regardless of the reason and there is nothing they can do. I asked why it took them 90+ days to send me a letter by mail and he had no answer. I find their customer service appalling.

Desired outcome: for them to send a letter of explanation or do whatever it takes to bring my credit score back to where it was.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
F
8:38 am EDT

Barclays Bank Credit card fraud

Hi

Complaint ref cr6f6cnywg

I have a initial complaint ongoing which is not being sorted urgently although they saying its fast tracked i have still not recieved a call from them.
I am worried sick this complaint is with barclays they made an error putting late markers on my credit file no fault at mine as theyr aware i was a victim of fraud so these late markers were from them the company sorted out the fraud side of things however not realised the late markers accurring from it. i know this will eventually sort out as its not my fault but im desperate for it to be sorted asap im in the middle of a house sale this will effect it i urgently require a letter to state this is an error from your side or remove the late markers urgently or atleast someone call me asap im going mad with worry here i cant sleep or eat properly.

Kind regards
Mr nisar kabir

Desired outcome: Remove my late markers or send me a letter to provide my morgage provider stating these late markers are in error and will be coming off

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
C
11:38 pm EST

Barclays Bank samsung prize winning scheme

Respected sir,
good-morning,
I had to inform you for ag345678dc from Delhi branch,
kindly inform me updated status. As below mention detail;-
I have to pay a high duty to MR. Paul nelson, kindly contact [protected]@gmail. Com
& report/acknowledge guidelines.
Due regards.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
A
3:32 am EDT

Barclays Bank Bank draft

Hi may we know if this bank draft we have is authentic, we are having trouble on how to spot your bank draft is legitimate or not...

Read full review of Barclays Bank
View 0 more photos
Hide full review
ComplaintsBoard
V
4:03 pm EDT

Barclays Bank Credit cards

Was booking a hotel room and a Barclay add popped up saying if I applied for there credit card which could be done immediately they would give me $100 off the room, but instead of giving a credit card immediately they gave all sorts of excuses and said they would have to investigate before giving a card. I have a 785 credit score. this was just a way of getting business by fraudulently offering $100.

It is only $100 but I think I will sue. Haven't sued a bank since I retired, but I still remember how to file.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
J
11:02 pm EDT

Barclays Bank bank draft

I want to know attached Bank draft is orginal or fake.
This draft send by Melody Maria cont no is +44-[protected] and take money from me 50, 000.00 for process charge on the account of
A/C No-[protected]
Name-Ranjeet Kumar
IFSC-BARB0MALVIY
Cont No-[protected]/[protected]

My Details
Name-Joydul Mondal
Cont-[protected]
Mail-joydul.[protected]@gmail.com

please Help me.

Read full review of Barclays Bank and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
T
T
Triana Septiani
, US
Sep 30, 2020 12:58 pm EDT

Just like me, from the example of proof of transfer it is similar to mine, and he also uses the front number +44

ComplaintsBoard
C
11:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank credit card offer bait and switch fraud

Barclay's bank did a classic bait and switch on my mother, then an 85-year-old vulnerable adult with dementia and other health conditions.

Barclays Ring Card, in big bold letters promised her that with her excellent credit rating and credit history she was 'pre-approved' for a zero percent balance transfer, with no transaction fees, and no other fees.

My mother, and Power of Attorney client, accepted the offer and transferred about $4, 000 from a higher interest card.

They lied to her every step of the way. Instead of zero percent the card had 12 percent plus they hit her with all kinds of transaction fees. We stopped paying when we realized the fraud. I notified them to specifically perform on the offer they promised or waive the alleged disputed debt.

They they hit her with late fees, bad credit reports, ignored the numerous copies of Power of Attorney I had sent them, their collectors, etc. They continued to contact her directly by phone and mail, contradicting my instructions.

I reported them to the Minnesota Attorney General but have not heard back.

This cause has class action potential. My mother had a credit rating of 715 and a credit payment history. I would be willing to bet that Barclay's gives no one, or very few people its bold promised rates.

They should be investigated.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
J
6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank bank draft

I have received information to receive a payment from Barkley's Bank London. The outhentication off the documents seems suspicious and the details seems suspesious. Do your bank del in anything relating too this. No Due Diligence accompanied with the eMail or information validating the authentication off this mail nor attached document. Please take note off this activity and your feedback will be highly appreciated.

Read full review of Barclays Bank
View 0 more photos
Hide full review
ComplaintsBoard
R
4:00 am EST

Barclays Bank harassment calls from barclays bank

harrasment calls from barklays bank are coming claiming that theyare calling from delhi police and that theyare filing FIR against me and that some payment of 6000 is due on us, we have stopped using barklays bank card from before 15 years, due to wrong charges pur on me, but still after having a meeting with the head of the department, Mr Santosh Shetty, had commited that all this has been waived off and now no calls will come. again I got a call after so many years. it is not fair by using name of Delhi police, they are fraud, how can Delhi police call for recovery. the number which I RECIVED THE CALL IS [protected], when seen in the true caller app, it shows cheater and spam call.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
M
7:00 pm EDT

Barclays Bank apple credit card

I applied for a Barclays Apple rewards card to get my daughter a laptop for college. One of the questions was if I was a US Citizen. I am not but am legal as I have a green card I just ever completed any citizenship paperwork, they asked me to submit all kinds of documentation, ss card, pay stubs, utility bills. I have established credit and my credit score is over 700. I never submitted the paperwork due to principal as I feel I was discriminated for not being a US citizen. I am a British citizen. US law prohibits companies for using that as a basis for denying credit.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
R
7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank account closed 24%

Account closed without notice after years paying high interest of over 24%. Had some financial issues due to hurricane Irma which I reported to the credit card companies. I've been paying off balance on time after recuperating. Luckily I noticed credit card closed when I went to make an online payment. Good thing it was not an outside transaction that could have caused an embarrassment and possible bad actions taken if this was my only source of payment on a nonrefundable transaction such as dinning out. I can tell you personally, from other people view, closing someone's account in this form would likely cause more delinquency. This card credit is also linked to have my car insurance for automatic payment. Again luckily I noticed in time because then I would have been driving without insurance. The proper way would be to notify card holder before closing account and/or at least send an email or phone call message stating account closed and spare people the embarrassment.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
H
3:08 pm EST

Barclays Bank swift transmission

---------- Forwarded message ----------
From: BARCLAYS BANK PLC
To: benjamin.[protected]@cibc.ca

Date: Thu, 25 Jan 2018 18:24:50 +0100 (CET)
Subject: SWIFT CONFIRMATION
ATT.
CANADIAN IMPERIAL BANK OF COMMERCE(CIBC)
ADDRESS:7310 2ND ST, GRAND FORKS, BC.V0H 1H0 CANADA
CC: MR.BENJAMIN BROWN.

DEAR MR.BENJAMIN BROWN,

REF: OUR CONFIRMATION OF EMISSION OF SWIFT MT103 VIA:MESSAGE TYPE: MT 199

I, BARRY COLE, WITH FULL BANK RESPONSIBILITY AND LEGAL LIABILITY ON BEHALF OF OUR CLIENT WORLD BRIDGE FEDERATION, WITH ACCOUNT NO. 99777526AND ON BEHALF OF BARCLAYS BANK PLC, 38 HANS CRESCENT KNIGHTSBRIDGE, LONDON SW1Z 0LZ, HEREBY CONFIRM THE EMISSION OF MT 103 CASH BACKED SINGLE CUSTOMER CREDIT TRANSFER WITH FACE AMOUNT OF USD 40 MILLION (FORTY MILLION UNITED STATES DOLLAR)TRANSMITTED FROM OUR BANK WITH SWIFT CODE: BARCGB22 VIA SWIFT MT 199 CASH BACKED SINGLE CUSTOMER CREDIT TRANSFER ON 27TH DECEMBER 2017 TO YOUR BANK, CANADIAN IMPERIAL BANK OF COMMERCE IN FAVOUR OF YOUR CLIENT TORURO MINING HOLDINGS LTD, WITH ACCOUNT NO.8537615. THE SAID SWIFT BEARS THE FOLLOWING REFERENCE NUMBERS: SENDER REFERENCE: BARCGB401991712Q /TRANSACTION REFERENCE: 346782367822BARCGB267823678.

WE FURTHER CONFIRM THAT THE FUNDS TO THE BEST OF OUR KNOWLEDGE ARE CLEAN, CLEAR AND FREE OF ANY LEVY AND ENCUMBRANCES AND ARE LEGALLY OBTAINED FROM NON-CRIMINAL BUSINESS ACTIVITIES.

I APPRECIATE IN ADVANCE YOUR CONSIDERATION AND ACCEPTANCE OF OUR CONFIRMATION AS STATED ABOVE.

FOR AND ON BEHALF OF BARCLAYS BANK PLC.
38 HANS CRESCENT KNIGHTSBRIDGE LONDON SW1Z 0LZ
UNITED KINGDOM

Barclays Bank Plc
Registered in England and Wales.
Registered office:  1 Churchill Place, London E14 5HP, United Kingdom
Authorized and regulated by the Financial Conduct Authority.
**********************************************************************************************************************
Barclays Bank Plc London UK CONFIDENTIALITY NOTICE: This transmission may contain confidential information protected by state or federal law. The information is intended only for use consistent with the state business discussed in this
transmission.
If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action based on the contents is strictly prohibited. If you have received this transmission in error, please delete this
email and notify the sender immediately. Your cooperation is appreciated

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
M
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank current accounts

I have been trying to close my accounts with Barclays Zambia for over a year and have been passed from one person to the other. All the people who supposedly are meant to help me with this process just stop responding to me. I have tried sending an email to customer service and also contacting them on their Facebook page but despite notifying them that I do not currently reside in Zambia I have been advised to visit a branch! In the meantime I was notified my accounts were closed due to inactivity and the money moved into a special account which Barclays is charging me for. I am really at a loss on what to do next, I never expected this from Barclays- the customer service from a Barclays Zambia so far has been next to none existent. I will not stop until I get my money back! This is how they steal people's money!

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
S
1:34 am EST

Barclays Bank Unauthorized credit card charges

Hi Team,

There are unauthorized deductions from my barclays account of 15 pounds each month starting from :-

8th June'2016 till date.

Deductions are as follows:-

08/06/2016 :- 15 pounds
29/06/2016 :- 15 pounds
29/07/2016 :- 15 pounds
30/08/2016 :- 15 pounds
29/09/2016 :- 15 pounds
31/10/2016 :- 15 pounds
29/11/2016 :- 15 pounds
29/12/2016 :- 15 pounds
30/01/2017 :- 15 pounds
08/06/2016 :- 15 pounds

I am attaching a screenshot for the same.

I request you to refund the total sum of 135 pounds immediately, as I have not taken any membership.

Please take a quick action on the same.

Read full review of Barclays Bank
View 0 more photos
Hide full review

Barclays Bank reviews 0

Looks like Barclays Bank Company has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Barclays Bank, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Barclays Bank

Screenshot Barclays Bank
Barclays is a multinational banking and financial services company with a substantial presence in the United Kingdom. It offers a broad range of products and services to individual customers, businesses, and corporations. For personal banking customers, Barclays provides options such as current accounts, savings accounts, and investment products. The bank also offers personal loans, mortgages, and credit cards tailored to meet various financial needs.

In addition to personal finance, Barclays has a suite of services for business clients, including business accounts, commercial loans, and payment processing solutions designed to support businesses of different sizes. The bank also provides wealth and investment management services for individuals seeking to grow their wealth.

For corporate clients, Barclays offers more complex services such as risk management, financing, and capital raising through its investment banking division. The bank operates both in the UK and internationally, providing a global reach for clients who require cross-border financial services.

Barclays places a strong emphasis on digital banking solutions, with online banking platforms and mobile banking apps designed to give customers convenient access to their accounts and financial services. The bank also provides customer support through various channels, including telephone banking, in-branch services, and online assistance.

As a long-standing institution, Barclays has a history of adapting to the changing financial landscape, aiming to meet the evolving needs of its customers while navigating the regulatory and economic environments of the banking industry.

Overview of Barclays Bank complaint handling

Barclays Bank reviews first appeared on Complaints Board on Jan 9, 2007. The latest review Scammed by employer was posted on Apr 29, 2024. The latest complaint Won't process refunds was resolved on Jul 02, 2014. Barclays Bank has an average consumer rating of 3 stars from 257 reviews. Barclays Bank has resolved 98 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.4
10281 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Barclays Bank contacts

  2. Barclays Bank phone numbers
    +44 34 5734 5345
    +44 34 5734 5345
    Click up if you have successfully reached Barclays Bank by calling +44 34 5734 5345 phone number 20 20 users reported that they have successfully reached Barclays Bank by calling +44 34 5734 5345 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 34 5734 5345 phone number 15 15 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 34 5734 5345 phone number
    14%
    Confidence score
    Personal Banking - within UK
    +44 24 7684 2100
    +44 24 7684 2100
    Click up if you have successfully reached Barclays Bank by calling +44 24 7684 2100 phone number 15 15 users reported that they have successfully reached Barclays Bank by calling +44 24 7684 2100 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 24 7684 2100 phone number 19 19 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 24 7684 2100 phone number
    Personal Banking - outside of UK
    +44 80 0085 1115
    +44 80 0085 1115
    Click up if you have successfully reached Barclays Bank by calling +44 80 0085 1115 phone number 1 1 users reported that they have successfully reached Barclays Bank by calling +44 80 0085 1115 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 80 0085 1115 phone number 0 0 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 80 0085 1115 phone number
    100%
    Confidence score
    Premier Banking - Existing Customer
    +44 80 0924 7365
    +44 80 0924 7365
    Click up if you have successfully reached Barclays Bank by calling +44 80 0924 7365 phone number 1 1 users reported that they have successfully reached Barclays Bank by calling +44 80 0924 7365 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 80 0924 7365 phone number 0 0 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 80 0924 7365 phone number
    100%
    Confidence score
    Premier Banking - New Customers
    +44 34 5605 2345
    +44 34 5605 2345
    Click up if you have successfully reached Barclays Bank by calling +44 34 5605 2345 phone number 1 1 users reported that they have successfully reached Barclays Bank by calling +44 34 5605 2345 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 34 5605 2345 phone number 0 0 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 34 5605 2345 phone number
    100%
    Confidence score
    Business Banking - Existing Customer
    +44 80 0015 4242
    +44 80 0015 4242
    Click up if you have successfully reached Barclays Bank by calling +44 80 0015 4242 phone number 2 2 users reported that they have successfully reached Barclays Bank by calling +44 80 0015 4242 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 80 0015 4242 phone number 0 0 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 80 0015 4242 phone number
    100%
    Confidence score
    Corporate Banking - within UK
    +44 16 0656 3191
    +44 16 0656 3191
    Click up if you have successfully reached Barclays Bank by calling +44 16 0656 3191 phone number 1 1 users reported that they have successfully reached Barclays Bank by calling +44 16 0656 3191 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 16 0656 3191 phone number 0 0 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 16 0656 3191 phone number
    100%
    Confidence score
    Corporate Banking - outside of UK
    More phone numbers
  3. Barclays Bank emails
  4. Barclays Bank address
    1 Churchill Place, London, England, Greater London, E145HP, United Kingdom
  5. Barclays Bank social media
Barclays Bank Category
Barclays Bank is related to the Banks category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.