My name is George Mackal, I am a client of Caixa bank in Valencia Sapin.
My NIE is Y4026117G
I understand all banks need to comply with measures to combat fraud, money laundering and so on, I agree and am on board with this. KYC they call it.
My problem started last year during the long lock downs worldwide, unable to travel and so on. Our account was blocked because we couldn't provide some information and we weren't in Spain. We eventually got to Spain went to the bank, problem sorted. Not really. 3 months later blocked again, more information required, again not in Spain. Got to Spain in December, went to the bank again, provided the same information, account unlocked. Problem sorted? Not really. As soon as we left Spain back to work in Africa, surprise surprise, more information required regarding foreign bank account statements because of recent transfer, supplied to the bank immediately. Problem sorted? Nope. Without a grace period I received a notification to supply tax documents and until I do, deposits will be blocked. As we work for the UN, I supplied the necessary info that we are exempt from paying income tax on our salaries. Problem solved? Nope. Without notification I checked online, they now require a salary slip, attached the document over a week ago. Problem solved? Nope. Just got back to Spain yesterday, went to the bank, explained to them that all the information they keep asking for has been supplied over and over again, so I wanted to know what is the problem really, is it human error, a technical glitch, what? I asked the lady to please ask whoever is responsible for this, to please give us a list from A -Z what they want from us, we'll provide it, then all we ask is to be left alone and if they for some reason then still need more information, let us know in time, give us a grace period, be reasonable, check if they don't already have the information required, try to understand that we are not always in Spain, we try our best with the language difference, we don't monitor our account 24/7 for hidden notifications, calls us, email us, talk to us, we are not unreasonable.