CaixaBank
reviews and complaints

I bank at Caixa bank and they have organised my insurance. This insurance company based in Madrid has not done what it ought has done and fix the issue I have had. This goes back to the problem I had in June this year and so far an Assistant has been to see the damage. He acknowledged the water leakage was due not to pipe connected to mains pressure, but due to the air conditioner. Water did stop and it after a while but it has taken until now to have the work to come and fix it. When I got back to Malaga at September 2nd, I was told that man would fix on September 4th between 4-6pm. Unfortunately, he did not turn up. I contact the insurance company by the phone but after a 30 minute wait the line when dead. I cannot tell my dealing on this after 25 minutes of waiting to the sound of “All of our agents are busy now….”

My address is Av Carlos Haya no 5 (flat 4G) in Malaga, pol no [protected].32

i did transaction from Turkish isbank to my account in Novobanco in portugal , and i cancelled the transaction later , accordingly Novobanco refunded the amount to the sender bank (turkish isbank) through caixabank de Espania (based on the email i have attached ) , below for the email content

Over a year ago, caixa es returned all my deposits and bounced all my direct debits, causing me great distress and loss of important cover for motor bike, house insurance and water and electric problems. I didn’t know this had happened.

I contacted the branch in Torrevieja eventually via the App, and email. I phoned the branch but no English speaking person was available.

I received no response or explanation. I asked my Spanish lawyer to contact them, but the branch would not speak to them, even with POA.

In the UK I have never received any statements or letters since Barclays were taken over by Caixa.

I’ve tried to close the account, but am ignored.

I’m not able to visit the branch, as it’s in Spain.

The ability to speak to my manager via the App has been removed.

I am out of pocket and just want the account closed, I’m not paying any accumulated fees as they returned my funds with no warning.

please help, I can’t do this in Spanish, from Uk

Philip Foster

l have been sending funds to your Barcelona Branch to pay my Electric Bills to Iberdrola over past two years from my Lloyds Bank in the UK

If your company has been forwarding our money to Iberdrola

Then its there Problem if you can forward details to confirm this

Then l will Denounce Iberdrola as it has cost Thousand's of Euros

l will send email with all the Information and details of payments sent to Caixa

Iberdrola switched our Electric Off because of none payment

Causing us many problem's because of none payment

Yours Sincerely

Mr D Montaut

In September 2022 we applied for a car loan from our Caixa bank. The manager told us that in order to secure the loan we would have to purchase a Protection Senior watch. We both asked separately, if it was absolutely necessary to buy the watch since we really did not need it. The manager said Yes, it is necessary. She then said that we would receive a special rate on the loan because of this. The monthly payment for the watch is 33 euros. After 5 years of payments we would have paid almost 2000 euros for something that we do not need. So in order to get a good rate on the car loan, we were expected to pay 33 euros per month for the next 5 years. Logical or not? Is this practice illegal? In a few weeks time we will be in a position to pay off the loan. The manager also told us that there would be no charges applied if we paid the loan off early. The first payment for the watch was taken on 27th. December 2022.

I have an account with the branch in Guardamar del Segura and in May of this year i swapped the account to my local branch in Crevillente .Few days ago i tried to access my account on line using SIGN IN but was blocked and the phone app told me that the details given belong to another person !.I went to my local branch who were not really interested in listening to me and told me that i had to go back to Guardamar (appx 36 Kms away) to give them updated ID of myself including a new passport.I am unable to travel that distance because i do not drive and have no means of getting there from Crevillente. What in the name of God is so difficult for the branch in Crevillente to receive and to verify my documentation . They just basically just shrugged their shoulder and said "f***k you tough ,just get to Guardamar , not our problem .So now i am left with the real possibility of not being able to access my account or money . I have had a few problems with this excuse for a bank and every time i have received little or no help from the staff .

I opened an account with Sada branch in 2005, when I purchased a house. Since 2018, I have no access to my account. I used to get statements via mail, not any longer. Tried so many times to reason with my branch to get a pin, but on the bank record they have my landline number which doesn't receive texts. After many emails and phone calls exchanged over the years, my branch told me that, I can not make changes by providing my mobile number. I live in the States, even went to a branch in Marbella, asked for a bank card, they never sent it.

I totally understand, security is a high priority, but please provide the required customer service to your clients who are with your bank for over 17 years! Not providing statements is against any banking laws! If you can't believe that I'm the holder of my account and I physically have to come to your branch in order to add a phone number in 21 Century, the least you can do is mailing my statements. Thank God, my address is the same and my email as well.

Your timely response will be greatly appreciated!

Soy John Sogaard-Nielsen Carxofa 7, 03730 Javea (Alicante), que junto con mi mujer Oda Marie Sogaard-Nielsen tienen la cuenta [protected] [protected] en Caixa Bank Javea. El acceso a nuestra cuenta está bloqueado por motivos de seguridad desde el 5 de octubre de 2021

Tengo asignado un NIE, X-2265 588-L,

Mail: [protected]@mail.tele.dk,

móvil [protected]

Atentamente,

John Søgard-Nielsen

21.07 when I was abroad I realised that my card and my account were blocked and I couldn't use it. I tried to reach my manager but she was on vacation so I booked an appointment on 25.07 to understand what was going on. when I came at this date to the branch my manager said that they just needed my residence card, she scanned it and said that in 24 hours (or a bit later) everything would be ok. but it is not. when I contacted her again I got the answer that it was summer, things could take more time and she couldn't help me more. so I still didn't know when I got my account unlocked. 31.07 I called to the customer service and they said me that I needed to update my KYC information and in 24 hours (or a bit more) everything would be ok. but it wasn't. on 02.08 I came to the another branch and a manager says me that this check could take more them week.

And now I'm in situation when all my money blocked but I need to live and to pay bills. But I still don't know when I could get my account unblocked.

Dear sirs. I am an investor into the Spanish economy that needs my my money especially in difficult time of economic recession. My account was blocked after submitting all KYC information to gestor through online Caixa Bank application. I am using this account to receive money for the rental of my unit in Madrid and pay all municipal taxes, bills etc. This is not what the Caixa has promised after the merger with Bankia, where I was assured that I will not have to worry about the merger. This hugely impacts my rental business in Spain and the quality of the services received. My account is ES5321004897121500036986.

I have an account with the branch Calle Ramond Gallud 88 in Torrevieja. I have just had an email from my community about my monthly fee being rejected. I know that there is money in the account to cover this as I transfer money regularly to cover all bills and have done for the last 16 years. I have tried to contact the branch by phone, which is never answered and I have left messages. I am emailing on a daily basis and still no one acknowledges my request.

I have water and electricity to pay and am worried about this not being paid.

I think it may be that my partner passed away 4 years ago and they may have suddenly frozen the account. The account is only used for bill paying and the correct amount goes in every month to cover this. How can I ensure my bills are paid when no one will talk to me and I can't get into my online banking. I have requested assistance with this and even asked for latest bank statement but nothing is forthcoming.

I will be visiting Spain on 11th August and will get into branch immediately to sort things out.

Agreements are not honoured

Agreements are not honoured. I agreed with the Director at the time Manuel Linares that their maintenance charge of 12€ per month would be credited on the account. This while he was there was done a period of staff movements were every day almost the staff changed occured and now they have not honoured the agreement even though this can be seen in the statements.

Transfer charges are day light robbery hundreds of euros. This bank are legal scammers thieves. Avoid Avoid avoid I can't stress enough.

Hello

we have been trying to put monies in the account and it keeps bouncing back. we cannot pay the mortgage etc which is worrying.

we gave our info [ passport etc]on email and the account from bankia to yourselves was a problem we have been with you for eyars and there are no docs on your system.

i have gone on line to check and theres no details

I have gone on the advisor on my bank and noone has replied

we also changed our uk address and informed previous emails and still not changed

I have made two complaints to this bank - one on 6/7th June reference

8-[protected] and a further one on 9th June when I had an acknowledgement but no reference number. The complaints are as follows:

Our account has been blocked and we did not know why as we had taken all documents asked for into the bank on 7th March 2022. We visited the bank on 26th May and were told to make a telephone appointment through the app, they would not help us in the branch. We made a telephone call appointment with our adviser Juan Antonio Vallejera Martin for 1st June at 12.30pm. I sent a message via the app on 31st May to ensure he had our telephone number. He did not call us for the appointment so I sent a further message through the app at 13.14 on 1st June asking if he was going to call us, I also emailed him at 13.05 on 1st June asking him to ring us. He did not call.

I made a further appointment for 6th June at 13.00 for a video call. Again he did not call us, we waited on teams for him to open the meeting but he did not. I emailed him at 13.12 to let him know we were logged on and waiting for him to start the meeting, and again at 14.18. He did not respond.

I therefore made my first complaint on 6/7th June ref 8-[protected].

Shortly afterwards at 12.59 on 7th June I received an email from Nuria Martinez Sanchez asking us to attend the bank on 9th June at 12 noon with our NIE documents and proof of income. I responded and said we would attend.

On 9th June we attended to find Nuria Martinez Sanchez was not at work that day and no-one else would see us. At the very least, as a matter of courtesy, we should have been informed that she was not at work that day, and we would not have wasted both time and money attending the branch. We left copies of the documents with Pablo Bedin. We left and I entered a further complaint to the bank.

On 15th June at 19.32 I emailed Nuria Martinez Sanchez to ask if she had received the documents and for the status of our account. she has not responded.

Our account is still blocked.

John and Carol Walsh (ES302100628403150001)

On March 8, 2022 I transferred $500 dollars, or the equivalent of 449.50 Euros to my Caixa account in Sarria, Spain. I've been their customer for the past twenty (20) years. In fact, I recently paid off the mortgage on a house we own in Sarria. For an unknown reason my account was blocked. My account rep, Jesus Nunez Real, didn't know exactly why except to tell me that I needed a "NIE".

I travelled to Sarria on April 14, 2022 and met with Mr. Nunez Real. The latter told me that my money had been returned to my bank in the United States. Today is May 13, 2022 and my money is still missing. Mr. Nunez Real will not respond to my messages left in his inbox.

Good day my name is Stjepan Gajcevic NIE#Y7485759-D I am a client of Caixa Bank and currently have had my account blocked with deposits that were made from Croatia for a property purchase

I have provided all documentation from the property sale in Canada and to the transfer of monies from Canada to Croatia including my residency and application for citizenship in Croatia seeing we currently live in Split Croatia and explaining that is the reason the monies were sent to Croatia first and after finding a property in Spain monies were transferred

I have done everything the bank has asked yet nobody answers their phones nor returns emails which should be a professional courtesy I believe………..please have someone contact me at the earliest convenience so that we can either return the monies back to Croatia or finish the purchase through Caixa Bank.ES3221002641520710067199

Caixa Bank withdrawals service fees on regular basis but fails to communicate to their customer myself Gajcevic Stjepan on all forms of communication…….

I look forward to receiving an email or phone regarding my situation and a resolution to my issue ……I am currently in Spain for another two days and would be grateful for correspondence

Thank you

Hello my name is Anthony Lewis DN/NIF No: X6120947A, Account no [protected]

Since Bankia merged with Caixa bank I have not been able to access my online service, I am told that my phone no is wrong on my account my English no is [protected] apparently it is only registered with 2 sevens, I have spoken once with my branch once but now I can no longer get through, I have left messages with a phone no I was given by you for my branch manager, with no response and I Have sent several emails, your response to my problem is that I will have to go into my branch to correct the phone no this is not possible as I live in England and I can't just take time off and go to Spain, it is now causing me major problems my Community administrators are telling me that my direct debit payments have been stopped, I can,t check on this, also I can't check on monies that are supposed to have been paid in I also no longer receive any statements from you, I have spent hours trying to speak with people with no success, either being cut off or fobbed off, I have not been at at all happy with the way the bank has dealt with me and I am now desperate to get this resolved.

Yours Faithfully

Anthony Lewis

I close my account with this awful bank in Jan 2021 and was wold in person that nothing was open. I celebrated finally getting rid of this awful bank now over a year later they are sending me letters asking for commission. Seriously Caixa? desperation or what? Criminals

I have been with Caixa Bank from July 2020.

I use the bank account to make my monthly direct debit payments for local utility services payments. For the last 6 weeks, my account has been blocked. Frequent emails to my Bank Advisor are not responded to and I am unable to monitor any of my banking transactions. Transfer of funds to my Caixa Account do not get deposited into my account, and appear to be stashed in a Caixa "black hole". The Caixa Banking operation is dire.

I do not appear to be the only Caixa account holder experiencing this bank's poor performance.

I have been trying to contact Caixabank for 2 weeks. My bank was blocked because I did not update my KYC information. There is no problem so far. but I couldn't even understand what the problem was because when I call the bank by phone, I was told that my account is blocked and the reason is not told. When I go to the branch, it says there is no problem in my account. When I try to contact my bank's advisor, the advisor does not even answer me. I've been waiting for a clear answer from my advisor for exactly 2 weeks and it still hasn't arrived. I haven't been able to pay my bills or take my medicines for 2 weeks. I filled out the KYC form via internet banking, but I still haven't received my salary. I can't find out what the problem is. I really don't know what else I can do. Working with this bank has really turned into a nightmare.