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Ecobank Customer Service Contacts

800 221 2218 (Kenya)
2365, Boulevard du Mono - BP: 3261
Lomé
Togo
Locator

Benin, Burkina Faso, Cape Verde, Cote d'Ivoire, Guinea-Bissau, Mali, Niger, Senegal
+225 22 400 200

Burundi, Democratic Republic of the Congo, Kenya, Malawi, Mozambique, Rwanda, Tanzania, Uganda, Zambia, Zimbabwe
+254 202 883 000

Central African Republic, Cameroon, Chad, Congo, Gabon
+237 33 431 363

Ghana, Guinea Conakry, Liberia, Sierra Leone, the Gambia
+233 302 213 999

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Use this comments board to leave complaints and reviews about Ecobank. Discuss the issues you have had with Ecobank and work with their customer service team to find a resolution.

Complaints & Reviews

Feb 10, 2019

Ecobank — atm dispense error

I Musa Isa with EcoBank Account [protected] and phone Number [protected], a debit of #2000 occurs on my...

Apr 25, 2018

Ecobank — feedback/complaints, debit/credit card support

I am a customer who has been with your institution about 8 years, I do not think I deserve to be treated such...

Jan 06, 2018

Ecobank — until now can't haw get my found and no reply from you why?

resolution statement have recive letter from you and want ask for it. ecobank africa...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Ecobankplease chice this your replay and tell me what can I do?

Resolution statement
have recive letter from you and want ask for it. ECOBANK AFRICA
To [protected]@yahoo.com Jan 31 at 10:19 PM
Ecobank Benin, W. Africa
(International Payment Center)
Benin Republic.

Attention:Sir Hany Wakel,

Sequel to the directives received from (United Nation Head Office) to transfer the sum of $10.5 Million to you via our Online Banking System.

Online banking also known as internet banking, e-banking, or virtual banking, is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution's website.

You are hereby required to send the following data below, to enable us finalize the transfer process of your funds.

Your full names
Home/Office Address
Zip Code
Mobile TelePhone Number and Fax
Company Name
Position
Age
Marital Status
Next of Kin Name & Address
Scan copy of your valid identity (eg) International Passport or
Driver's License is acceptable.

Upon the receipt of these info, we shall upgrade our system database with your current info, because the fund was deposited in an escrow account in your name. Upon the receipt of the above listed info, we shall communicated to you the transfer details.

Thanks for banking with us! Your satisfaction is our priori

Mr. Stanley Johnson.

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    RESOLVED

    mobil no. +201228466287

    Eco Bank — un payment check since 23/5/2017

    i send ove20 message to the bank and to you complanits board rplay ok but will take checkk from oman bank...

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    Eco Bank — complained from unpaid, check 1500000$ tell me all youhave with us compensation only 5000000$

    in 4/10/2017 that i compllained that i have check from the bank 1.5 million $ and winning approval ;he tell...

    Eco Bank — I aske eco bank for prize. with 1, 5 million. see him tell me you have 500.000$ and that for I am victim scam in 2012.

    hello... this message from 2 hours on eco bank faece book site by employee. // Hello Hanny, Thank you for...

    Eco Bank — eco bank check I dont get it since23/5/2017

    i send to you and the bank many message for help pleas reply can or cant yes or no . please give me...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Ecobank — payment not received

    Sequel to the directives received from (United Nation Head Office )to transfer the sum of $10.5 Million to...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Ecobank — scam

    In September this year I was introduced to Mr. Ricardo Garrido, a "so-called" liaison from ECOBANK with whom...

    Eco Bank — emails saying i'm beneficiary

    Wanting me to send 260.00 dollars for funds that are owed me. From eco bank plc western union dept. Addre...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Eco Bank — cannot log into bank to access acount.

    An online offshore account was set up for me, Jack B. DeBusk, 0n Tuesday, August 14, 2012.Account...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Eco-Bankeco-bank burkina faso

    Sir I got a message in my mail id.
    This message is —
    Subject: from eco-b­nak fund claim­ depar­tment­
    From: "eco-bank" <fund. [protected]@accountant.com> tue, 17 apr '12 6:42p
    To: you


    Head office:633. Rue ilboudo waogyande. Ex
    Maurice bishop.01 145
    Ouagadougou, burkina faso

    Email:fund. [protected]@accountant.com
    Eco-bank date:17-04-2012. Eco-bank
    Tel/00226-[protected]
    Fax/ 00226-[protected]


    For official use only valid remarks:


    Eco-bank/frdaxx2012
    Eco-bank/frd/fmf-ecd/2012
    Our ref: oua/153/069/bf/012


    Attn valued customer maheswar sethy

    Sir/madam

    We are writing in respect of your failed application in our bank eco-bank burkina-faso the sum of $4.5million dollars we want to bring to your notice that after long period of absent in this transaction the government of burkina-faso ask our bank to move every unclaimed items to the authority

    Which we did last week on the 7th of march 2012 but the money found in your application code is in the position of eco-bank unclaimed fund burkina-faso we receive signal from the department this morning ask if you are still interested to make this claim that the bank will help you retrieve the transfer. So we must hear from you before we can do any further thing with that department.


    Thanks for your co-operation
    Dr. Aziz more director foreign remittance.
    (Eco-bank burkina faso.)

    Sir please tell me it is true or false

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      • Da
        darvesh khan Nov 05, 2012
        This comment was posted by
        a verified customer
        Verified customer

        Sir I got a message from Miss mary kalpalya kolon that her father has deposited 8.50 million American dollor in ecobank. Now his died and the bank will released only to a trustee babk account. Is this true.

        0 Votes
      • Tr
        TRI PURMULADI Apr 18, 2013
        This comment was posted by
        a verified customer
        Verified customer

        LETTER OF TRUSTEE
        ____________________________________
        Good day sir, my name is TRI PURMULADI from INDONESIA the trustee of Miss Nadia Justin Yak the only daughter of late Mr Justin Yak who died on a plane crash where he has an account Deposit money for his daughter with ECOBANK Before his sudden Death, I have applied to the bank for his balance with them amounting to USD $ 7.2 Million dollars as Miss Nadia Trustee, and I promise that I will help her invest her inheritance fund in a Good way over here in my Country,

        here is my Bank Information

        Full Name : TRI PURMULADI
        Age : 45 TH
        Occupation : PRIVATE
        Country of Origin : INDONESIA
        Marital Status : MARRIED
        Bank Account : BRI SYARIAH
        : [protected]
        Bank Address : BRI SHARIA TANJUNGKARANG BRANCH
        JL. JENDERL SUDIRMAN NO. 21 Bandar Lampung - LAMPUNG INDONESIA
        Private telephone : [protected]

        0 Votes
      • Ch
        charlz24 May 02, 2013

        Good day Sir/Maam, my name is CHARLIE from Philippines the trustee of Ms. Nancy Stevens David the only daughter of late General Manager of CNPC Oil Company, he has an account deposit to his daughter with ECO BANK, before his sudden death the amount of $ 8.500.000 US Dollars, as Ms. Davids trustee, may i know how to process her money in your bank?

        Hoping for your possible response.

        Charlie

        0 Votes

      Eco Bank — ecowas/ united nations scam victims compensation 2012 edition

      2012 scam victims compensations payments. Your ref/payments code: ecb/06654 for $500, 000 usd only. This i...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Eco Bank — send money for atm card

      From eco bank cotonou republic of benin, Mr garuba abutu, director general Telephone number (+229...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Ecobank.comagent demanding money as per desired from the customer

      Dear sir,
      This is irshad I want a lodge a general compalin that over 1000 or lacs consumer are facing a big problem from the agent who are registered for money deposit in any area, like eco banking. They are demanding money as per desired not from the rule, like 100 rs. For today deposit or 50 rs. For two days delays etc.
      Please take care for the customer and take some bold step for the customer satisfaction and it's reliebility.

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        Ecobank — fraud/civil rights violation

        Subject: Amended Statement: Civil and Economic Rights Violation, False Imprisonment of Beninese Citizen in...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Ecobankbeware

        Dear partner,

        I am, dr. David anderson, am working as the foreign general manager with
        Ecobank international burkina faso.

        Note: the funds for this transaction is already in the bank now and i
        Will need your assistance to transfer this fund to your account urgent.

        Last week ago my bank discovered in my department there sum of thirty
        Three millions $33.000, 000.00 dollars, then yesterday bank hold a
        Meeting because of this funds and ask me about the funds which I told
        Bank that I knows some one as the ownership of the next of king.

        I will like you to fill free to apply for this funds without any
        Delaying and am here to send you every information bank will need from
        You, both the certificate of deposite. Reply back so that I will send
        You more information about this fund.

        Yours sincerely,
        Thanks very much and let god be with you and your family.

        Dr. David anderson.

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          Eco Bank — failed to deliver money

          This happened to someone else, too. Eco Bank of Benin, Africa has promised to deliver specifics amounts of...

          Eco Bank — transfer of funds

          I was supposed to have received one million four hundred thousand dollars at bank of america from an ecobank...

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