This bank has the worst customer service I've ever experienced in 40 years. They mailed me a $550 bonus promotion which they refuse to fully honor, and they do not answer any calls or return emails - ever.
I tried to contact my local branch in Niles, IL for many months through calls and email. I even asked their customer service to request a call back from the branch manager, Elvia Ontiveros, several times but never heard back. The only way I was able to speak with her was by them directly connecting me after not being able to reach her either.
She claimed my account had fallen below the $15K necessary for the bonus for "several days", when in truth there was a single unauthorized charge for $60 that was reversed on the same day. Despite the instant reversal, they posted it as the next day and have continued to use that as the sole excuse for not honoring their promotion - despite leaving $15K in a checking account for over 16 months straight with zero interest. The manager promised she'd "research" it, but never got back after months of additional calls and emails. She also blamed her own lack of response on her employees...which is really unprofessional.
When I complained about this through social media, I was finally called back by the regional manager, Garrett Larkin, who instead of listening to me, just asserted the same mistruths his manager told him, without any concern for what I had to say, or that the branch had not been answering calls or emails for months. He only seemed to want to debate and talk over me, even yelling at me.
In short, this is the most unprofessional and worst banking experience I've had in over 40 years. Am I alone in this? No, just read the other complaints here and all over the internet.
It's also important to note that the U.S. government is suing Fifth Third for predatory practices like the above:
Bureau of Consumer Financial Protection v. Fifth Third Bank
"On March 9, 2020 the Consumer Financial Protection Bureau (CFPB) filed a suit alleging Fifth Third took unauthorized actions, specifically: opening deposit accounts in consumers' names; transferring funds from consumers' existing accounts to new, improperly opened accounts; issuing credit cards; enrolling consumers in online-banking services; and opening lines of credit on consumers' accounts. The actions are alleged to be a result of a "cross-sell" strategy to increase the total number of products and services the business provides to existing customers."