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Barclays Bank
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2.5 256 Reviews

Barclays Bank Complaints Summary

98 Resolved
157 Unresolved
Our verdict: Engaging with Barclays Bank, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Barclays Bank reviews & complaints 256

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3:11 pm EDT
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Barclays Bank Poor customer service

Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

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5:24 pm EDT
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Barclays Bank Yahoo award winning prize

I received a payment notification letter effect transfer of 820, 000.00 british ponds who i received from the yahoo lottery award prize and promotion organizers but I had to pay handeling and bank charges the amount 355.00 british ponds I send the money via my consultant Dr John D patrick of Patrick consulting service R4400.00 South African rands the send me a official receipt and after that i have to pay british inland revenue becuase they put it on hold then i pay the monatry fund ecause they put on hold throw city bank new york then i pay to citibank because they made a mistake than i had to pay city bank because the account was dormand al because baclays bank deal with citibsnk new york to transfer the money to me citibank say they deal with reserve bank south africa they said they work with the goverment I pay over R73000.00 south african rand to received this money and i received till today nothing the money disappeared
Thanks Charlotte

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11:10 pm EDT
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Barclays Bank Lottery fraud?

Dear sir i received email from united kingdom lottery!Is this bank money is true or blow?
Hello deckmann renáta,

We are very surprise and amazed about your talk as regards be scam. Barclays bank is one among the biggest financial institution in the world and we see no reason why a whole barclays bank should involve on scandalizing.

Your e - banking have be created and it was send to you for view so that you can transfer your money after activation.

We agreed the 550 pounds is big for you in hungary but there is way our bank can assist you. The money cannot be deducted from your money because its against our banking constitution to open your parcel of your 500, 000 pounds.

The bank management have decided to reduce the charges for activation to 450 pounds so that your account can be activated and register.

Right now you advice to pay 450 pounds instead of 550 pounds so that you would not loss your 500, 000 pounds.

We await your urgent respond.

Regards,
From the desk of
Mr larry beckham,
Barclays bank plc.
England. Registered no: 1026167
Registered office:
1 churchill place, london, e14 5hp

Attention:deckmann renáta,

This is to confirm the documents of your bank account openning and aslo the scanned copy of your identity. Once again we congratulate you on being one of the very lucky winner of the bbc online promotion. We wish to inform you that after the verification process as conducted on your bank account openning / identification document, the administrative / promotions department has approved the transfer of your 500, 000. 00 pounds sterling in favour of the bank account openning. We also want to inform you that process for transferring your 500, 000. 00 pounds has been made simple so that in no distant time, you are assured of having received your cash prize of 500, 000. 00 pounds sterling in your nominated bank account online transist.

**understand that the telegraphic online bank to bank wire transfer is the transfer of your winning funds from a premium account which was set - up in the barclays bank for the purpose of funds transfer to your nominated / prefferred bank account which have just being opened. And as soon as you meet our bank activation commission as charged by this bank for funds transfer service**

You will need to make an upfront payment for the activation to enable us effect funds transfer into your barclays bank acount online transist. Note that its after this payment that we can begin with the activations of your account to get the activation code.

Activation fees is 550 pounds sterling (Five hundred and fifty pounds sterling) . Transfer expensive is inclussive

* note that the activation fees is to enable us to register your account online. And without your activation fees you cannot get your activation code that will enable you have access to our bank online.

Once your account have be activated you would now have our account number (Iban) because for now our account number is not given out to anybody who did not have an account with our bank because of many criminals who have try several time to break our account code.

And once your account is activated the new bank account details will be send to you with the activation code so that you can access your account and your money will be transfer to you, without your activation fees pay we cannot activate / register your electronic online transit account to the online account admnistration.

We need your urgent reply so that your account can be activated in time for you to access your account and transfer your money.

Best wishes.

Mr larry beckham.
Hello deckmann renáta,

We are concern about your money won in bbc corporation and our bank are just mandated to remmite your money to you.

We advice you that you should look for friends or relatives that can borrow you the money so that once your money reflect in your account you payback now that you are the only one taking charge of your two children education.

Its an opportunity for you and once you loss this opportunity the chance might not come your way again in life.

We are only trying to help you now that your electronic online account is openned which will make it easy for you to claim your money fast.

Assuming we did not open an electronic online account for you, by now you would have be ask by the british inland revenue commission to pay 1, 500 pounds before your money is transfer to you.

But we make it easy for you by creating an electronic online account and you are only ask to pay just 450 pounds so that the account can be activated.

Try and look for the 450 pounds and pay so that you can transfer your money and be happy to take good care of your children.

Regards,

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jaya pandey
, US
Sep 09, 2015 3:35 am EDT
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Is this information correct? i received an email the information is given below...

Reserve Bank of India
regional office,
Foreign Remittance Department.
6, Sansad Marg 110 001,
New Delhi, India.
Email onlinetransfer2015@outlook.com

Payment file: RBI-DEL/id1033/11.
Payment amount: 500 GBP Five Hundred Thousand Great Britain Pounds.
MAKE SURE YOU REPLY TO THIS EMAIL
onlinetransfer2015@outlook.com
RESERVE BANK OF INDIA OFFICIAL PAYMENT NOTIFICATION

NOTE: If you are not the rightful owner of this E-mail Address
Please don't reply to this message, for any double claim will lead to
Disqualification of this Fund. Be Warned!
You are to keep all information away from the general public for security reason.Please for security reasons and also to protect your unclaimed fund, we advise you to keep secret of your fund until your fund transfer to your bank account. WARNING WARNING NOTICE.
Attn: Beneficiary,
The Foreign Exchange Transfer Department Reserve bank of India has decided to bring to your attention, that you were listed as a beneficiary in the recent schedule for payment of outstanding debts incurred by the BRITISH GOVERNMENT Pending since 2014 to 2015 According to your file record with your email address, Your payment is categorized as: Contract type: LOTTERY UNDELIVERY FUND, UNCLAIMED FUND, Lottery/ inheritance/ unpaid contract funds/ Undelivered Lottery fund/
Furthermore, on the 6th of july 2015, The Reserve Bank of India (RBI) Governor, Dr, Raghuram Rajan.and Ban Ki-moon Secretary-General of the United Nations met with the Senate Tax Committee on Finance RBI Mumbai/Delhi branch. Regarding unclaimed funds which have been due for a long run, at end of the meeting (RBI) Governor, Dr, Raghuram Rajan. mandate all unclaimed funds to be release back to the beneficiary stating that it is an unfair practice to withhold funds for government basket for one reason or the other for tax accumulations or other process. Therefore, we are writing this email to inform you that 500, 000 GBP have been APPROVE to be transfer direct to your bank account, Your Compensation Amount Of 500 GBP INDIAN RUPEES IS EQUIVALENT to INDIAN RUPEES OF RS.5CRORES & 50 LAKHS INDIAN RUPEES will be release to you in your name as it’s was sent from the British Government and, as it was also committed to (RBI) Governor that Beneficiary will have to pay approval fee of (15, 500 INR only in cash deposit ) so that the assigned check from United Kingdom issue from Barclays Bank can be approved for clearance in India before it can be credited into your account provided by you. Hence, you are therefore required to pay 15, 500 INR only in cash deposit and kindly send Xerox copy of pay in slip for confirmation.
NOTE: the approval fee (15, 500 INR) Cannot be deducted from your check because it has not been approved and its was also covered by the British Government Security Policy with Insurance to reach into your account in full value, Please you are advised to fill the form below and send it immediately to assign Foreign transfer department for verification through email below for prompt collection of your fund.
Manager Name Chief MOHAMMED PAUL,
EBI E-mail: onlinetransfer2015@outlook.com
Office address:6, Sansad Marg 110 001, New Delhi, India.
As soon as possible you have Fill the Below Payment Form and Return Back to us, The management of this office will provide you the information s to pay the approval fees, Once you pay the approval fees, Your compensation fund of 500 GBP will be transfer to your bank account at the same day within 2hours.
Fill The Form Below and RETURN BACK IMMEDIATELY FOR PAYMENT:
1. Full Names:
2. Residential Address:
3. MOBILE NUMBER:
4. Occupation:
5. Sex:
6. Age:
7. Nationality:
8. Country:
9. Marital Status:
10. E-mail id:
11. Bank Name:
12. Account Number:
13. Account Holders Name:
14. Bank Branch:
15. Winning Amount.
16. How much have you paid before.
17. Your photo copy………………………………………………
Make sure you reply to this email onlinetransfer2015@outlook.com

RESERVE BANK OF INDIA (CENTRAL BANK).
CONTACT TRANSFER DEPARTMENT.

EMAIL: onlinetransfer2015@outlook.com

Claim Your (500 GBP ) United State Dollars.
NOTE: If you are not the rightful owner of this E-mail Address, Please don't reply to this message, for any double claim will lead to Disqualification of this Fund. Be Warned!

You are to keep all information away from the general public for security reason.

transfer manager Mrs. Anila Kumari

MR.Raghuram Rajan.
RESERVE BANK OF INDIA
GOVERNOR.

Accept my hearty congratulations once again!
Yours faithfully, Dr Raghuram Rajan.

MAKE SURE YOU REPLY TO THIS EMAIL onlinetransfer2015@outlook.com

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John J Killeen
Huntington Beach, US
Apr 03, 2009 7:55 pm EDT

Is this a real Cheque?

W
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wolock
, IT
Jul 26, 2011 4:03 pm EDT

why no-one anwer?

T
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Todd Foster
Peoria, US
Jun 07, 2010 6:13 pm EDT

I need to know if i won I very I will be very up set if I am mislead

T
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Todd Foster
Peoria, US
Jun 07, 2010 6:11 pm EDT

My name is Todd foster I am the winner of british International Lottery Royal Bank Of Scotland Plc my money is at the Barclays Bank is this a fraud or did I really win I can I get mymoney

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3:57 pm EDT
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Barclays Bank Staff

I used to work for Barclays, at 18 i was offered a high paying seemingly stable job where i could help people and have a chance to advance through the company. I found a home of my own, was able to pay for it and have money for a comfortable lifestyle, for my age anyway. I enjoyed the atmosphere and the fact you got paid for the months training, which was easy really, know your products be friendly and helpful. O.K so it starts well then i realise you work a month in hand which is pretty standard i guess. So all my travel and lunches and living costs needed to be covered, here comes the barclays HR department who offered an overdraft to me to help through the first month, great! or not. After a week or so 'live' on the phones dealing with real customers the odd balance query sometimes a home insurance quote no problems, you guessed it . . until I was told i now had a sales target. So i was accredited to sell insurance on loans etc. and shown the loan application process, then things start to get tough. I am being told by my new team leader and my trainer to hammer through as many sales as possible to win this weeks prize! a bottle of wine occasionally an entry into a draw for an i-pod between 1500 people. Hmm! It was not long before i was being monitored and had team leaders over my shoulder pointing out that this customer could get a loan, this customer didnt have an overdraft, this person had a basic account get them to upgrade. Let me say that that sounds like good advice but when none of these customers ask for any of these products and some are totally unsuitable for them like a loan for an 80-year old with £25000 savings just because a loan is available to them that was when i started to feel a little uneasy. Or an overdraft for someone barely managing to stay afloat anyway. Even when someone rang asking to apply for a loan then i had to push payment protection insurance because it made the bank a lot of money many people want the loan enough they will agree to anything even when they dont need it. (this is really serious as these things are governed by the law and i honestly felt very pressured into selling this product by my team and management).
I started to get heartly sick of customers ringing their bank for help and i was being told just to fob them off to get another call going that could offer a sales opportunity. I understand that sales environments are high pressured but they should also be of benefit to the customer. Eventually i started taking days off sick as i could not face telling someone that their cheque would clear in time to cover their bills when in reality it would not and they would be getting a charge for this. There were always simple solutions to these problems but my hands were tied that was not how the bank really operated. The amount of times i heard staff discussing customers balances, problems, accents or direct debits such as porn subscriptions was unreal. It was an awful place to work and eventually because i had so much time off i was sacked which is fair enough. I could have sucked it up and gone after the job with a cold heart done my job and been happy with the paycheck, but at the same time i know i would want to ring my bank and be told the truth. In fact while i was working there if i rang the call centre with a query or request and i was fobbed off until i explained i was staff.
When i was sacked i received a letter and was told that the overdraft that had seen me through my month in hand had to be repaid immediately and as i had not been at the company long enough i would not be receiving any holiday pay or the rest of my wages to cover it.
As i still had a home to pay for and had just fallen pregnant i continued to up my overdraft limit and used it as a way of getting by. Despite knowing my financial situation they continued to increase this overdraft. I am a little to blame there.
Now i have been a stay at home mum for 2 years and my husband works a low paid menial job, we struggle to make ends meet at the best of times they are still trying to recover the overdraft amount which with charges and interest now amounts to over £2500. I get another threatening letter or phone call every week. I honestly wish i had never been so naive and thought a job that looked that good really would be. I am not the only person in this boat and know of at least one other ex-staff member on my team who felt the same way and left who would be willing to bring their story forward. I am sure i have some of the training leaflets still and they are eye-openers too. I would advise anyone never to use Barclays bank or any of their products or affiliated groups they do not have customer service at heart if they have a heart at all. It makes me sick to hear in the press that even through an economic crises that the public fund bailed them out of they still post huge profits and all the bonuses come at the expense of their ripped off customers and any staff who stand in their way. I wish i was the kind of person who could quieten my conscience and live a lucrative lifestyle being part of a multimillion dollar corporate rip-off.

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boxFrontier
Avon, US
Jul 23, 2010 3:04 pm EDT
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Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

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Barclays Bank Identity checks

I have a student i-bank account in Barclays. I am a female international student. Every time I do any bank transaction or for that matter even speak to the customer care executives, they ask me for my passport. I was even turned away once for not having carried one with me. I feel so insulted every time this happens.

What is it? Am I a terrorist to them? or is a transaction of £50-£500 a matter of national security? Is this a rule? Must I continue keeping mum over it?

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Barclays Bank Over charge after account closed

Closed credit card account out, they allowed a charge made after the account was closed. Paid for that charge, they then charged me late fees and interest. they were supposed to waive them, and did not. Several phone calls to them, customer service peoploe can not thnk for them selves, they can only read of a scropt and will not help me.

Supervisor are never available. They supposedly are supposed to revie my account and never do.

they are rude and inconsiderate. Would not give me the address of the President to write a letter. I am very frustrated and refusing to pay this money.

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Barclays Bank Interest charges

I used a balance transfer offer. The agreement was that they would not charge interest, and then they started charging interest, claiming that it was on my other purchases. I reduced the balance substantially below the original balance transfer amount and the still kept charging interest. Further, they have raised the interest charges to about 20% even though I was never late with a payment. I just paid off the bill. I plan to cancel the card. Shall I try to resolve it first? It will take me a week or two to pull all my old bills together.

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R. Richard
, US
Mar 16, 2010 7:14 pm EDT

My interest rate also went up significantly. When I called to question it, I was told that there was computer trouble and they could not access the information and I should call back in 7 days! I paid off the account.

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Barclays Bank Barclays bank london, uk

Mike James, Head Private lending is a con-man and a thief. he stole more that $3, 000 over a two (2) year period.

Mike James is not a honest perosn. He continues tro refuse to refund the money I invested to have a overseas international account.

If you ask me, I think and beleive that Mike James should be sent to prison for international monetary fraud.

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gurcharan bian
Severn, US
Jul 09, 2013 7:03 pm EDT
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mostly people i deal in barclays bank they are thief about 2 years ago i called barclays bank to open of shore on line account they sent me application to open the account i filled the application and send the money to garry ford he open the account and transfed the fund to account in uk account did work to deposit the fund one day i need some money som i tried to transfer some fund to my home bank acount i could not transfer because garry ford put my fund in dormant account and i called he said i have to pay transfer fee i paid then he said i have to pay tax i paid that also, after while i got one attorney i send him to bank he told me that garry ford is not working any more/ but money i sent for tax was there in bank but money i sent for transfer fee was not there attorney told me fee for thx is not complete so i sent $4200.00 dollers to complete fee for tax then i start dealing with mr gofrey homes i paid the tax and paid fsa i got clearance certifecate from tresury department bank said they tried to tranfer the fund to home bank account that was also lie i called then i was told i need to have insourance toget tranfer done i did not buy the insourance i feel like they been scamming and attorney i got also working with and now body answering my phone and no body is answering my email it seem like mr godfrey homes and the attorney they stole my money i am invetigating for me this very corrupt bank because this bank have very bad name if you go 419 scame on line you can here bad about this i will not bad about this bank untill they release my fund i am sending email to bbc london and i want every body and whole world to know about this or this bank need to find out my fund some body need to contact me///my email--sskroadservice@ymail.com/and my contact no--usa-[protected]////bank account name--gurcharan s bian i want request to bank please investigate about my fund and refund my money was sent to bank for tranfer fee every body will see my complaint on tv and in every news paper this is work now write a complaint about barclays bank and need to check backround and crimenal record for people working in bank thank you

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Roberto_Fed_Up
, NL
Jul 23, 2010 8:32 am EDT

It would be a good idea to hire a solicitor and initiate a class action law suit against Barclays. Does everyone agree? If so lets do it. I too have had very bad experiences with Barclays.

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Barclays Bank Unethical credit card company

Paid offJuniper credit card; went to check balance was at zero a couple of weeks later and found they had put on additional finance charges. Called and spoke to customer service agent who barely spoke English. He said it was a charge imposed on them from the bank that made my payoff. Called that bank to find that was not true. Wrote emails and got more incorrect answers and no answer on the last email I sent. Called corporate office and got a song and dance over the charges imposed. Paid the 99.00 because I knew they would just be thrilled to keep getting more of my money by assessing late charges. Paid the #@%$ interest they wanted and then called to cancel my card. They couldn't even do that without transferring me around to more Indian accented whatevers that I couldn't understand and they kept at me to stay with Juniper. So, I even had a hard time dealing with them to cancel my card! Stay far far away from this scamming credit card.

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Barclays Bank Shame on Juniper Bank customer service

Today was a first for me. Juniper Master Card. Juniper increased my Rate from 7.99 to 23.24 APR. Their reason, my payment was late. Mind you, the payment at best is 4 days late.

As a rule I pay all payments via bill pay accounts and until this late posting of my payment, I have never missed or been late with a payment with their firm. After heated conversations with them my opinion and actions of Juniper are as follows: They are crooks. Juniper Master Card and this industry will continue to rob people unless they become regulated. The reasonable interest that they make on transactions are not enough, they subscript to greed and will not end their blood sucking practices without the applications of a strong hand that is heavier then the one they currently swing.

My responses to their actions are as follows.

1) I closed my account on the spot.
2) My wife closed her account.
3) I have issued payment in full to bring the balance to zero. (I refuse to allow them an opportunity to make one extra penny at my expense.)
4) I will write both to the state and federal Congress and Senate concerning their policies.
5) My memory is long, and I will protest their action at every opportunity and event that I attend. I believe that I come in contact with no less than 30 people per day. Do the math (30 people * 360days). I will commit to this campaign for at least one year none stop.
6) I will never knowingly support any business or associated business related to Barkley Bank and any of it associated firms and or holding.

Note the number 6. The number should really be 666.

Shame on you Juniper Credit Card and the members of its senior management that would support such a business tactic and strategy.

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Barclays Bank Harassment-calls at least 5 times a day

In 8/09 I made a major charge on my Juniper Barclays account causing my balance to be right at the credit limit. I planed on paying this down off of the limit line before any finance charges hit my account. However, My cycle close date was changed with notification so when my "finance charges" for the month hit my account it was pushed over the credit limit causing a $39 over the limit fee. I pay everything through my online bill pay and since I'd been paying on the account so long and was well aware of my cycle close date/due date I didn't even look at the bill. Well since they added the $39 over the limit fee and changed my cycle date, my payment basically went into a black hole, it didn't touch my balance. AND because I went over the credit limit because of the fees they jacked my interest from 7.99% to 27.99%! Next months finance charge was thorugh the roof! Again, since I new what my balance was (at least I thought I did), I made another normal payment of about $10 over the minimum payment. Well since the payment had gone up since my rates were increased and another over the limit fee and now a late fee was added the payment went again into a black hole. Now I call Juniper once I realize what had happened and explained. They said they could reevaluate my account in 6 months but until then wouldn't consider lowering my interest rate. I was now a couple hundred over in fees...every month adding $78 in late fees/over limit fees. I told them I would pay my balance but REFUSED to pay the ridiculous fees! The wouldn't accept that. So I told them I'd pay them the full amount once I had $1700 to pay it off. I began recieving phone calls seriously 5-10 a day from 8:01 am to 8:59 PM 7 days a week...even sundays at 8:01 am! I spoke to some many RUDE people who you cannot even understand that I just gave up. Everytime it's a different person, they never read the notes, they never know what's going on...so I just stopped answering. Then they started calling my WORK 3 times a day! I told them they would get me fired if they continued to call me at work. They said the number was removed. This went on for 2 months. I contacted the BBB. The response Barclays gave was that the number was removed and they didn't have record of these calls being made! Then Barclays sends me a letter stating they will settle for $1760...I'll take it! I call and tell the "supervisor" I want to pay this off but I wouldn't have the full amount until Feb '10. She said that was fine she'd stop the fees and have $89 automatically deducted from my checking account for 3 months until I could pay the full balance off. GREAT! January 2010 comes, I get the money to pay it off, call Juniper and they tell me this conversation NEVER HAPPENED and that I owed $2600 (almost $1000 in fees and interest!) No way! I spoke with a supervisor "Chris". Explained everything to him...he was polite enough and told me he'd get it figured out and call me on the 1/20/10. Well I did recieve a call on the 20th...5 of them...and not one was "Chris" or anybody who had a resolution to this issue. So guess what Barclays, send my butt to collections...at least they won't call me 5 times a day! Everytime they call now I tell them "Send me to collections, stop calling!" Nope. Very persistant. If this was Citibank or a larger bank I'm sure they would have handed me over to collections 3 months ago...but not Barclays, they want every cent of those fees! Not happening.

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Barclays Bank Declinining prepaid mastercard

This is an ongoing complaint with Barclays. Throughout 2009 and also in January this year I have used a Prepaid Payzonemoney Mastercard for high street and online purchases.

However, on 5 occasions last year and twice this year I have experienced "card declined" in online purchases BUT ONLY WHEN THE CARD PROCESSOR IS BARCLAYS.

I have complained with the managers in various branches and even made them contact Barclays Head Office ( in my prescence) - they have denied all knowledge or responsibility. Stated (it was a vendor software problem) - strange isn't it it ONLY HAPPENS WITH BARCLAYS!

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Barclays Bank Bad business practices

We closed our account with Juniper/Airtran (Barclays)because we asked if they could lower our interest rates of 27% after we made a one-time payment covering 33% of our bill and they said no. We were warned that because we were closing the account, the rate could never be adjusted, it would remain at 27%. Now after about 1 year of on-time payments, they just INCREASED our rate to 30%! Once again, like other customers before me, a scripted service rep (if you could call them that) said that Barclays has the right to adjust rates as they see fit. How can you refuse to decrease a rate because an account is closed, but you can increase it?

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boxFrontier
Avon, US
Jul 23, 2010 3:07 pm EDT
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Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

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Barclays Bank Barclay's charging late fees

I missed a payment in Dec 09 of $12.00 for a credit limit of 600.00 credit card I have with Barclay's Bank Juniper Card. I have been harrased by phone and at my job. I sent in a payment on Jan 8, 2010 to cover the late fee and the payments due. I received a call from Barclay's harrasing me again stating a payment hasn't been recived and they have charged me another late charge and over the limit fee. I have proof from my bank, they made the payment on 01/08/10, called them to request a fax number so I could fax them proof of payment. They would not provide me with a fax number and wanted me to give them my checking account number insisting the wanted a payment of $56.00 on the spot. They will charge "only $15.00 fee for the transaction" These people are thieves and will not help at all. Their customer service is horrible. I wish I had known this before I got involved with them.

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grinwithin
Asbury Park, US
Jun 09, 2010 1:31 pm EDT

A bunch of disorganized theives that blatantly lie to governing agencies. They must have some pretty good lobbyists in place to get away with breaking all the laws they do.

In my case, the card number was compromised. I paid the uncontested balance in full and closed the account since they refused to issue a new card number. They closed the account, added interest on the fraudulent charges.

They refused certified mail containing police reports, FTC filings and a formal fraud affidavit report. They allowed additional fraudulent charges to go on the account ignoring the request to close it. They charges $60 a month in late fees/over limit fees. The original vendor who processed the fraudulent charges, credited the card. Barclay's refused to remove all fees and interest incurred. Four collection agencies all determined I don't owe them any money.

Barclay's is damaging my credit and I have no recourse. I offered to pay for delete and just pay an extortion fee to restore my credit.

Here's the kicker, Barclay's claims they can't accept payment or delete/correct the trade line (as their collections agents promised to do 2 years ago) because the account was sold to an unknown third party. They claim they won't accept any payments and that this unknown party has to request credit bureau corrections.

CROOKS! They need to be shipped back to England and out of this country with this kind of usury.

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Barclays Bank Bad customer service

I warn you, do not get a credit card from this company! I have never been late on a payment, well, I was then 2 days late on a payment and they started to charge me late fees and then over the limit fees. I called them to get these reversed since I am never late. They would not do it! I have done this before with my Lowe's card, when I accidently missed the due date and paid a few days late (never 30 days late) and they reversed the fee with no problem. I have closed my account with Barclay's bank and paid it in full so they will get no more money from me.

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marklondon
lonson, GB
Jul 25, 2011 1:41 am EDT
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I KNOW IS LOT OF READING, BUT I HOPE WILL BE HELPFULL IN CHOOSING YOUR BANK IN FUTURE!
Same problem had myself after 1 year and 5 months of SH"T BARCLAYS BUSINESS BANKING! they close my bank account without reason! (MY QUESTIONS WAS: WHY YOU DID NOT LET ME KNOW AT LEAST WITH 3 OR 4 DAYS BEFORE? AND THE ANSWER WAS: WE ARE YOUR BANK AND WE HAVE THE WRIGHT TO DO THIS WHEN WE WANT!) This is not a bank ! I hope will close their doors soon so people don;t waste their life with them anymore!
Since i held this account just issues i had and never been solved, everytime they cost me days after days of waiting and money lossing because of them ! Stay away from Barclays please and "don't make one big mistake step" like me! ..And here is the story OF ALL THE ISSUES I HAD WITH THIS BANK
I came in UK 2 years ago, after 2, 3 months i open a business as a sole trader, went to barclays to open this business account and this was the only fair and true thing
that they did for me, after that ..I moved with house meantime and wanted to change the address, after i call them they said that i have to meet my [B][I]business manager is the only person that can
help you with this[/I][/B] for this.. ok.. i managed to make an appointment and in the day i had to go there, a coleque of my business manager called me saying that my manager won't be in branch that day, but if i want to still go there and she will try to help me... i did not go knowing that just my business manager can help me (mention that i had to take day off from work, cause i was living 40 miles away from where i supossed to meet that business manager) I keep ring them after that to tell them my problem with the address, and they said this time that it can be done in any branch!.. went there.. fill up 1 form and i was told to wait, after 3 weeks nothing happen, went again there, had to fill same form again... and wait.. after another 1 month nothing happen! went in diffrent branch tell them all the story when they give me a phone number and let me use their landline from there in a waiting room, after speeking with that person on the phone, the address was changed finnaly.. but.. with a spelling mistake: instead of T they put P on the name of the road. i received all the mail anyway... (all i heared abiut all emplyes with issue every time: [B][I]"i am sorry, you was wrong informed"[/I][/B], but i waste lot of time because of this, and i could do nothing because the addres on my statement was different that the address of the place i was living, and hat to stay like this 3 months until this USELESS BANK manage to change my adress WRONG !) YOU WILL SAY
THAT IS NOT SUCH BIG ISSUE BECAUSE OF 1 LETTER IN THE NAME OF THE ROAD I WAS LIVING, BUT PLEASE READ UNTIL THE END, YOU WILL SEE. i tryed to change this business manager, because it was far away form me, but.. TO CHANGE THIS BUSINESS MANAGER AT BARCLAYS YOU HAVE TO MEE HIM BEFORE BECAUSE AGAIN IS THE ONLY ONE WHO CAN HELP! BUT HOW? I CAN'T MEET HER NEVER!
i WANT TO CHANGE MY BUSINESS TRADING NAME, AND AGAIN SAME PROBLEM, I HAVE TO GET AN APPOINTMENT WITH MY BUNSINESS MANAGER! THE PROBLEM I'M THINKING YOU KNOW WHAT IT
WAS AGAIN. AFTER 7-8 MONTHS I ASKED FOR A £500 OVERDRAFT AFTER I HAD PAYED IN THIS ACCOUNT IN THIS 8 MONTHS AROUND 20K -25K AND I WAS TOLD THAT I NEED TO HAVE AT LEAST 1 YEAR OF BANKING WITH THEM. WHEN I HAD 1 YEAR, I ASKED AGAIN FOR 1 OVERDRAFT OF SAME £500 AND I WAS TOLD THAT I HAVE BEEN ON - MINUS ON MY ACCOUNT AND I ALWAYS HAVE TO BE WITH +. OK BUT WHY I WAS I MINUS? BECAUSE I HAD 2 SCAM COMAPNYES: QUICKCREDITSCORE.CO.UK AND REWARDSNOW.CO.UK THAT THEY WAS TAKING MONEY FORM MY ACCOUNT EVERYTIME I GOT PAID IN THERE, I DON'T KNOW HOW THEY DO IT, AND FROM WHERE THEY KNOW WHEN I GET PAID? THERE WAS NO MONTHLY CHARGE, THE JUST TAKE EVEN 2 TIMES A MONTH EACH £17.99 FORM MY ACCOUNT. I ALWAYS WAS AFRAID TO KEEP MONEY THERE BEACUSE I IMAGINE THAT THEY COULD TAKE AS MUCH AS THEY WANT, AND EVERYTIME I GOT PAID I JUST CASH OUT EVERYTHING FROM THE ACCOUNT. AND YES, THEY WAS STILL ABLE TO TAKE MONEY EVEN WHEN MY BALLANCE WAS 0 IT BECAME -17.99! I CALL BARCLAYS 6 OR 7 TIMES AND PLEASE READ NOW:
FIRST TIME, THEUY SAID THE DID SOMETHING AND I WAS ASSURED THAT THIS WON;T HAPPEN.. OF COURSE IT HAPPEN AGAIN. I CALLED AGAIN SPOKE WITH DIFFERENT PEOPLE THERE, AND
THEY SAID THAT THIS TIME THE PROBLEM WAS SOLVED AND THEY WON'T BE ABLE TO TAKE MONEY FORM ME ANYMORE, AND IF IT HAPPENS I WILL GET REFOUND FROM BARCLAYS!. OF COURSE IT HAPPEN AGAIN! AND WHEN I CALL AGAIN THEY SAID THAT I WAS WRONG INFORMED AGAIN, AND THAT I WON'T GET ANY REFOUND (MY MAIN PROBLEM WAS TO STOP THEM TO TAKE
MONEY FORM ME CAUSE I NEVER KNOW HOW MUCH THEY WILL TAKE) AND TO GET THE REFOUND THIS TIME I WAS TOLD THAT I HAVE TO CONTACT MYSELF THIS COMPANY AND LET THEM KNOW
THAT I DON;T WANT TO BE CHARGED ANYMORE, BUT THEY DON;T PICK UP THE PHONEEEE, I EMAILED THEM AND THEY STILL TOOK THAT MONEY AGAIN .. I EVEN DID NOT CALL THE BANK
ANYMORE. ONE TIME I CAN;T REMEMBER WHY I HAD TO PHONE THEM, AND I HAD A BUSINESS CARD FORM A LADY, A BARCLAYS EMPLOYYE AND I HAD TO RING ON THAT NUMBER BECAUSE I DID NOT HAD OTHER NUMBER WITH ME THAT TIME AND THE ANSWER WAS: HELLO BARLCAYS, (I SAID SOMETHING MYSELF) AND THEN "[B]CALL OTHER NUMBER, HERE ONLY INDIAN"[/B] AND SHE HANG UP ! :?:LAST WEEK I WENT THERE TO OPEN A PERSONAL ACCOUNT, I THOUGHT IT WILL BE SIMPLE BECAUSE I ALREADY HAVE THIS BUSINESS ACCOUNT WITH THEM. AFTER WAITING 1 HOUR THERE,
THE PERSON WHO OPEN THE DOOR (THE PORTER) APOLOGIES AND I HAD TO GO WITH HIM AND SIT AT 1 DESK, HE WAS TRYING TO OPEN MY BANK ACCOUT THAT I NEEDED AND HE WAS REALLY
INTERSED, AND MAKE A LOT OF CALLS TO HELP ME, BUT IT WAS IMPOSSIBLE BECAUSE OF THE SPELLING MISTAKE THAT WAS ON MY ADDRESS, THE P INSEAD OF T LETTER! I SAID THEN THANK YOU, YOU WAS VERY KIND AND REALLY HE TRYED TO HELP, BUT I SAID I WILL CLOSE THIS BANK ACCOUNT AND I HELPMYSELF LIKE THIS. aFTER 2 DAYS THEY CLOSE MY BANK ACCOUNT FOR NO REASON, AND WITHOUT SAYING NOTHING TO ME BEFORE! I HAD 2 CHEQUES THERE OF MY CUSTOMERS WAITING TO BE CLEARED SO I CAN START DO THEIR JOB, ONE IS AN RESTAURANT THAT NEEDS TO OPEN IN 1 WEEK AND DON;T KNOW WHAT TO DO NOW... THE MONEY ARE WITH BARCLAYS BECAUSE WERE TAKEN FROM HIS ACCOUNT, HE DOES NOT TRUST TO PAY ME AGAIN UNTIL HE DON;T RECEIVE BACK HIS MONEY IN HIS ACCOUNT, I WAS WORKING 3 DAYS UNTIL NOW FROM HIM AND CAN'T FINISH THE JOB IN TIME.
BARCLAYS COST ME MONEY THIS TIME AND I WILL KEEP POST THIS EVERYWHERE I CAN! I HAVE AROUND 10 WEBSITES ALL GOOD RANKING IN GOOGLE AND MY JOB IS ADVERTISING, AND
PRINTING.. I WON;T STOP HERE, THEY WASTE MY TIME AND MAKE ME LOOSE MONEY, I WILL MAKE THEM LOOSE MORE! IN FACT .. THEY DID IT WITH THEIR OWN HAND TO THEMSELFES.
AND ALL I EXPLAIN HERE IS MAYBE JUST 50% OF EVERYTHING THAT HAPPEN TO ME WITH THIS BARCLAYS BANK! AND THEY JUST DON;T CARE! THEY TAKE THEM COMMISSION AND THEY DON'T
GIVE A F..K! MAYBE IS HARD TO IMAGINE ALL THE BAD THAT THEY MADE TO ME .. BUT I JUST HOPE AND I WILL MAKE EVERYTHING I CAN AS MUCH PEOPLE I CAN I WILL LET KNOW ABOUT THIS, AND
MAYBE IN THE CLOSE FUTURE THEY WILL DO BANKING JUST FOR THEM. THANK YOU FOR READING, AND IF ANYONE CAN HELP SOMEHOW PLEASE LET ME KNOW. DON;T KNOW WHAT BANK IS BETTER BUT ALL I KNOW THAT WHEN I SEE BARCLAYS I WILL CROSS ON THE OTHER SIDE OF STREET AND ILL MAKE SURE MORE AND MORE PEOPLE WILL DO LIKE ME! THANK YOU. AND I APOLOGISE IF SOMEWHERE IT MIGHT NOT HAVE SENSE OF WHAT I'M SAYING BUT I JUST SEE BLACK :x WHEN I THINK OF THIS BANK...AND REMEMBER TO [B]DON'T MAKE SAME BIG MISTAKE STEP TO OPEN AN ACCOUNT WITH BARCLAYS[/B]

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Partick
, GB
Jan 09, 2010 3:17 pm EST

Hey, I live in Egremont, England and Barclays Bank have been harassing me for debt recovery for ages. They harass and torment me with telephone calls all the time. The problem is, for me, is that I don't have, and never have had an account with the useless idiots. That didn't stop them giving me personal details about the person they mistake me for. So take my advice, if you want to invest with a bank that betrays personal information about its clients to people who don't have any need to know the Barclays is the bank for you.

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Barclays Bank Misrepresentation

i have sent out to Barclays bank several letters regarding a savings bond that i believe i was misinformed or mislead when this was opened, i have not received any confirmation or call from the bank regarding this matter

I was told on the phone that i would be able to access the money when needed, this is not the case, also three days before this, i was called by someone (a male) from Barclays at home saying it would be necessary for me to look at my accounts, when i asked him what he mente, he said "that's all i can say" this made me uneasy and as a consequence i contacted Barclays to look into my accounts, this is when the lady put forward the bond and i was told that if i put the money into a savings bond i would have access to the money if needed

I need to access the money as soon as possible, i have saved long and hard to have the money available to me when needed, i need my money desperately now

I was even thinking of opening a mortgage or a loan but was advised against this

I have on several occasions called the bank, logged a complaint, and even written two other letters to the bank regarding the money

I would like the money placing in the more for more account as i can access the money as i need it, and when i need it

I have explained on several occasions that i have some difficulties reading or understanding long letters, this is why i always like to see people face to face so that they can explain things if needed, i was told that i would have access to my money if my circumstances changed, my circumstance have changed and i need to access the money ASAP

i have had several sleepless nights, and feel that this is having a strain on my health for the worse

i feel that i have been a victim of a hard sell and let down by the people that i trusted the most

Regards

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drtyher
, BG
Dec 30, 2009 12:18 pm EST

frudr56u7ed56

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shwnxmchl
New York, US
Dec 29, 2009 10:45 pm EST

I think some women are wicked when it comes to sharing custody, but unfortunately you picked her to be the mother of your child, now you have to deal with her.
http://ezinearticles.com/?Lean-Muscle-X-Review&id=3221720

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Barclays Bank Lottery scam

You are a success winner of & pound;1, 000, 000.00 from the uknl online programme, your winning number is 21 - 15 - 33
-{6. } please acknowledge the receipt of this mail with the details below to mr thomas chess, e-mail
[protected]@yahoo.com. Hk
Your name, address, age, occupation, tel and country
________________________________________________________________________________

Ref number: rqa/231-ilgi0431/07
Batch no: uos/15/096/ivnl
Serial no:[protected]
Lucky no:[protected]
Amount won: 1, 000, 000.00 gbp

Congratulations: justin foo,

How are you doing today? I am in receipt of your mail and I must say that you should count yourself extremely lucky to have emerged as one of our winners in this year’s lucky dip sweepstakes. You already know your email address was randomly selected along with others from over 125, 600 website on the internet. Your email address was attached to a ticket number [protected] with serial number 5368/02. Your email address was selected along with others as winners. I have finally verified your winnings and it's exactly with what is present on our database. A certificate of prize claims will be sent to you by barclays bank plc uk.

This is to inform you that you have been cleared a winner of the uk-national lottery online sweepstakes international program. I am happy to inform you, that your original certificate and your winning money has been fowarded to barclays bank plc uk. Find below the contact of the bank.

Barclays bank plc.

1 churchill place,
London e14 5hp.

Tel: + [protected]
Fax:+ [protected]

Email: [protected]@live.Co. Uk

[protected]@yahoo.Co. Uk

Contact person: mrs. Monica catramado

You are advised to send the bank an email to their email address above.

Note: you are to quote your complete names, contact address, winning amount and your direct phone number so that they can honor your letter.

Please be informed that you will be required to settle a compulsory premium surcharge which the transfer of your winnings amount will incure, this is because the total amount has been insured to the real value and as such cannot be deducted from. This is in accordance with section 13 (1) (N) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly. Also have it in mind that your won prize cannot be deducted from; this is because the total amount has been insured to the real value this is to protect winners and to avoid misappropriation of funds.

Once again I say congratulations.

Thanks
Thomas chess (Sir).
________________________________________________________________________________

Barclays bank plc.
1 churchill place,
London e14 5hp.

Dear justin foo,

Thanks very much for your email. We have received all your relevant documents and your winning from the lottery company and an account has been set up with your name to transfer your money to you

Please note that financial transaction has not yet been approved on your account. You are required to secure a united kingdom government offshore grant clearance before your account can be fully operational and the funds wired to your nominated account in your country.

To secure the ukgoc, you are required to pay the compulsory premium surcharge of 338.00. Pounds which is equivalent = $575.00 only. I will email you all the informations
You need to complete your transfer as soon as you send the ukgoc surcharge to us so that we can obtain the the final clearance for you.

Make the required amount available via western union to my name and our office address here in london:

Name: monica catramado
Address: 1 churchill place,
London e14 5hp.

After payment you are to send payment details as it appears on your western union payment slip.
Sender's name and address of sender:
Receivers name:
Mtcn number:

Have it in mind that the charges cannot be deducted from your winning, this is because the total amount has been insured to the real value and as such cannot be deducted from. This is in accordance with section 13 (1) (N) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly; this is to protect customers and to avoid misappropriation of funds.

Should you require other services, our customer relations team are ready to help.

We look forward to a good working relationship in the future.

Yours truly,

Monica catramado.
Phone: +[protected]
Fax: +44 [protected]
Open mondays-saturdays 24hours

________________________________________________________________________________

Barclays bank plc.
1 churchill place,
London e14 5hp.
Tel:+ (44) [protected]
+ (44) [protected]

Fax:+ (44) [protected]

Email: [protected]@online-barclay.com
[protected]@yahoo.Co. Uk

Dear customer justin foo,

I must let you know that the bank is not happy with the way you are joking with your winnings. Transfer of your winning funds to you but at this time still no email from your end, well I think you have to give thanks to god for giving you such opportunity.

If you are still not okay with the explanations, we have obtained a disclaimer form on your behalf. Please see attachment. Please fill and return the form.

Should you require other services, our customer relations team are ready to help.

We look forward to a good working relationship in the future.

Yours truly,

Mr. Gun billy.
Tel:+ (44) [protected]
+ (44) [protected]
Fax:+ (44) [protected]
Open mondays-saturdays 24hours
Proud sponsors of the barclays premier league

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ali esmail almufti
ali esmail almufti
, YE
Jan 19, 2015 9:00 pm EST
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I am Ismail Mufti received a letter and also a certificate Fawzi financial award of $ 600, 000 pounds in November never 26/27 and received the amount of the Barclays London bank after getting them acquainted with the data me and give them the account and also No. Agayt message from Barclays London bank and confirmed to me that I am a winner and want to transfer the said amount My Account has been to send the data, which they asked for, but full payment is not transferred to my account and Hmanschh of the certificate which Vzh it and now I want to sum received what is the reason for the delay, please communicate with me and thank you

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UK SECURITY ONLINE LTD hg
, NG
Jan 15, 2015 4:16 pm EST

CONTACT SCAM INVESTIGATION DEPARTMENT E-MAIL:cybercrimebureaudept@gmail.com

ali esmail almufti
ali esmail almufti
, YE
Jan 14, 2015 8:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Barclays greet you I Mufti Ismail won the contest in the Amazon were to send me to communicate with you for the receipt of payment and sent you a certificate to win and what is required of me in order to receive the payment.
and this my email : almufti_ali@yahoo.com
And mobile number : [protected]
Thank you.

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Barclays Bank Customer service

Due to post office drop box being robbbed my payment did not reach Barclay Bank by due date. Called to explain had been notified by another credit card company of late payment. They dropped late charge and increase in finance charge. Barclay representative was very rude, when I ask to speak to a supervisor was advised due to heavy call load I would have to leave phone number and time I could be reached within 24-48 hour time frame. I always pay my bills on time and usually in full. Unfortunately I am not the type customer they prefer to have. It is more advantageous for them to have slow pay to generate more income. I am paying my account in full and will send them my credit card with regards to where they can file it.

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episkopiabi
, CY
Apr 13, 2011 5:35 pm EDT

I have banked with Barclays for 17 years and am amazed my their entirely inflexible approach. My account is in the UK but I live abroad, when my debit card expired they failed to send me a new one, i called them and was redirected to their call centre in India. After 15 minutes of incomprehensible conversation and being left on hold they told me i would have to go to my branch (in the UK) to request a replacement card! I wrote to them explaining i do not live in the UK and asking them to replace my card, they replied that my signature does not match the one on their records and i should go to my branch to sign a sample (i do not remember EVER signing a sample signature!). I sent my mother to my branch with scanned copies of all correspondence and a power of attorney letter authorizing her to request a card, again their response was that i should visit my branch and the power of attorney would only be valid if i signed it in their presence- its a power of attorney- the whole point of it is i cannot be present! So i cannot access my money, nor can i close the account and Barclays only solution is to visit my branch- I cannot do this because i cannot pay the air ticket if i cannot access my money! I cannot be their only client living overseas, has noone told them we are now part of the EU?

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Rachel Blunk
Clearwater, US
Jan 21, 2010 4:18 pm EST

I had spoke to a customer service representative named Sara on 1/21/2010. Sara was very rude, inconsiderate, and not a very good customer service rep. I was always on-time with my payments. I did not ever over-charge my account, but last year around October they decided to "jack" up my interest rate and send my a statement to requesting minimum payment then charged me a finance charge which then put me over the limit.
Then they would say now I'm over the limit so they would assess $39 over-the-limit fee on my next statement again with the minimum due. Again, Barclays assessed another finance charge for the over-the-limit fee of $39.

Barclays a joke of a company
Rachel Blunk

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Barclays Bank Unnessecary late payment fee

Dear Sir,

This is with reference to my card number: [protected], payment of last statement received. I made a Cheque of Rs. 15252 and dropped the cheque on 4th November'09 in a dropbox location - Hpcl Petrol Pump Sector -10 Rohini, as I could not find a Barclay Bank location near by.

I received current month statement stating that I made the payment on 12 November and have to pay Late payment fee for the same of Rs. 1519. It is not our fault if the cheque gets picked up late from the drop box location so we would like to request you to revoke the charges or cancel the card as we are not ready to pay these unnessecary charges. We had had a word about the same with your customer relation officer but got no support from them. We hope for a favorable reply at the earliest.

Thank you,
Regards,

Suresh Agarwal

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Barclays Bank Business loans

In September 2009 enquired with busines plan to start own business as independent lecturer, due to lack of contract work following recent 'credit crunch.'
Following meeting I was to deposit an amount, the bank would grant a cash loan, and with the credit card facility would give me cash flow for this new venture.
Having purchase some equipment using the creit card, and paying for a course with my deposit to bring my credentials up to date.
I was to discover 5 weeks later that the loan had been rejected, yet I had not been informed.
How can a bank claim its depatments are independent of each other, if in the banks conclusion as stated they feel that I do not 'at present' have the means to repay the loan, at what point does that not apply to a credit card.
If I had been informed I wuld not have used the credit card.
In addition I received an incorrect statement in October 2009 I requested a correct statement, to date and numerous phone calls, I have not received an up todate statement.
But I have been billed £25:00 for late payment, as the Barclays are unable to send a correct statement I have over the phone been told various amount as minimum payment from £86:00 to £160:00 to which my card has been suspended, not that I'm using it, and I am not thanks to Barclays unable to take the start-up process of my new venture further.

If this is the method Barclays use to entrap businesses so that they may profit, in the 1920's this was nothing less that extortion, maybe the name has now changed but the process remains the same under the disguise of big business.
I have complained to Barclays bank, but will not hold my breath for a response.

All I can say is: 'BARCLAY'S ARE BAD FOR BUSINESSES'

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Barclays Bank contacts

Phone numbers

+44 34 5734 5345 +44 24 7684 2100 More phone numbers

Website

www.barclays.co.uk

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