Do not do business with these bank!
DO NOT DO BUSINESS WITH THIS BANK. If you have a Credit Card account, pay it off IMMEDIATELY. This Bank is a RIP-OFF. I was directed to this Bank when I bought an Apple Computer. From day one, I had suspicions because they were vague about when to make my first payment. Secondly, when I made a internet payment, they were very slow to post it to the account. I called and asked to change my payment date, no can do, says a rep. I then checked online to see what others had to say. I was shocked! Paid the thing off to a zero balance, and canceled the Card. You should do the same. Beware, only a fool would do business with this Bank!
Serious security problem, online banking and help desk suck!
I am very disillusioned with Barclays Bank and am currently having a problem with their online banking (which must have serious security problems) and their apparent inability to help me. It is the case that I travel a lot and am therefore not able to get to a bank very often, once a month max.
On 24Nov06 I tried to set up a new payment online. Having gone through the correct procedures I kept getting a failure message so I called the Bank. I was told that they had added a “new facility” that stopped me setting up new payments online to people I had not paid before. I made it very clear that I was not amused at being told that a ‘new facility’ was added that takes away functionality. A very interesting use of the English language.
They said that with a 5 digit telephone banking number, which I did not know, they could help. I said that this was unbelievable considering that to do online banking I already needed 4 pieces of information: my surname, my unique 8 digit number, a 5 digit pass number and to be able to quote two random letters from my secret word.
To solve this problem I was told that I must go into a bank and get a member of the bank staff to set up the payment and save the payment details so that I could then use them online in the future. The fact that I was out of the country and would not be able to do this for at least a month was, “none of their concern”.
So on 28Dec06 I finally got to an open bank and it took two (yes two) 'Personal Bankers' 15 minutes to realize that they did not know how to do this. They said that they could make a payment but could not save the details. Their work-around was to set up a standing order with a single payment. This way, they said, it would be possible to save the details. I told them that I did not want a standing order I wanted a one-off payment with the details saved.
Needless to say I had to accept their only offer.
Yes, you guessed it, when I used Barclays online banking I could see the standing order payment had been made but there were no details saved. So I am now stuck, again. Service? What service?
I have now made two email complaints via the Barclays Bank web site, one on 24Nov06 and the other on 8Jan07. Both have not been answered. It is also interesting to note that neither complaint was given a tracking number, either on the complaint page of the website or in the automated email response. Yes, I do have dated proof that I complained. I assume that this lack of a tracking number is their way of facilitating the loss of awkward complaints.
It should be noted that the automated email response says: "We aim to respond to emails received before 5pm on the same day. Otherwise we'll contact you before noon the next day."
Am I the only one who thinks that Barclays Bank has a serious security problem and that their online banking and help desk suck? Any comments...
The complaint has been investigated and resolved to the customer’s satisfaction.
Ridiculous charges and no explanation of them steer well clear!:-(
i answered all the stupid questions, but couldnt confirm the amount my sister paid to my acct? I was refused help in activating my online banking! the stupid supervisor, who offered i put in complain from getting on the fone, even refused to transfer me to a different dept, cos i failed to confirm amount paid into ...my acct, but confirmed every other information. whats worse? i have changed my name, and he refered to me as my married name shortly before he said, your details dont match when i gave him my maiden name?! he breeched the bloody security by calling me a name, i no longer bare? i have now switched accts! they can go to hell!we need to promote this group.
respected sir.
i want to know about refundable deposit code. i want to get this code for A/C NO [protected] of Barclays Bank PLC london branch.
if possible kindly provide me above code
thanks my email id is bharat7579@yahoo.com
customer service non exsistant. someone took out a £23, 000, 00 loan using my name and details without my authority. when I reported this to barclays was told it would take 2 months to look into . . .as they had to prove it was fraud first! this is an insult to my integrity. to date six weeks nothing has been done. needless to say I am moving bank after 30 years here. ironically a short while ago I went to draw out some money from the counter from a cashier who has served me for years and because I didnt have any identification I could not get £50 and yet someone has got this loan without even signing any forms. Great security!
i do not received my credit card after recieved my refcence no [protected]
pls tell me status of my credit card on my email or phone no [protected]
Barclays closed one of my deposit accounts and after a period re-allocated the bank account number to someone else. In the meantime my share dividends were still being paid into this account by BACS transfer and although Barclays new that the account number had been reallocated, they still directed dividends due to me to the new owner of the account. Now Barclays refuses to refund my money and has done little to retrieve my money from the new account holder who must be laughing all the way from the bank. I have banked with Barclays for 50 years, but am slowly withdrawing my funds from them ! Are there any suggestions as to what I should do?
DEAR SIR,I HAV APPLIED FOR CREDIT CARD,VERIFICATION IS COMPLETED...I WANT 2 KNOW THE STATUS.MY MOBILE NO. [protected] $ my reference number is
"[protected]". Pls revert back as soon as possible and thanx for your co-operation.
RESPECTED SIR,I HAV APPLIED FOR CREDIT CARD,VERIFICATION IS COMPLETED...I WANT 2 KNOW THE STATUS.MY MOBILE NO. [protected]...D.O.B.14-04.1985
respected sir
i have applied for a credit card all variyfication are cmplited
today i have recieved a call that i will get my card in five days
so please send it
my mobile number is [protected]
thankyou
I have get my confermation about my credit card that you will get your card within 15 days so thats y i want to know about my card that in how many days i will get that. Pls repply me immidiatly pls.
I have received numerous requests from Barclay for me to get in touch with them but despite many attempts have failed to be able to get in touch with waits on the number [protected] of between 15 and 40 minutes and requests for them to call me back which they haven't done.
We moved from England to the Irish Republic 20 years ago. We have been using our Barclays account ever since then.
This year we were told we had to close our account for some footling reason and despite filling in the requisite form and two phone calls no progress has been made.
Your service is appalling, and we need a resolution.
Alan Peacock
Why barclay finance bank force me to close the TAN code fee...
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I have received two small charges from Juniper Bank on the Visa CC that I usually use. I have no idea what these are. Has anyone else experienced this? Is it associated with Airtran/Barclay? - that's the only thing I can figure out.
What a company! They are rude and liers. They are full of hot air and when pushed for details of their decisions they hide behind Privacy Laws and Bank Policy.
Having had this card for a number of years with a measly credit limit of $2100, and having paid my bills each month I received an email stating I was approaching my credit limit when I knew I was no where near the credit limit. The Bank had decided to reduce my credit limit, hence take me from a good debt and loan to a terrible one, hence impacting my credit report!.
The story was The Economy, but the Customer Service Rep. could not not give specific details of why, then it was non-activity on the account - there was activity but paid off each month - another excuse shot down. Then when asked for what private information they had about me which lead to this decision I was told they could not give it to me as it was against the banks policy. So when I asked for a complaint number they could not even produce one.
What a load of con merchants - no wonder the country is going to the dogs, and this is the type of business our tax dollars are going to support.
The Barclays connection is interesting as I was a Barclays Customer for some 30 years and was never treated with anything but politeness and respect - that is no longer my opinion of one of the Big 4 in England.
My plan - to close this account with immediate effect and pay off the small remaining balance and go back to the old fashioned way of doing busines - using my Bank account, as this was my only active credit card. Obviously if I owed millions I would not be harassed!
We too received an email message advising us that we were nearing the credit limit with our Juniper-Barclays issued US Airways MasterCard. This was surprising since two weeks ago our statement had the outstanding balance at about 35% of the credit limit. Behold, we discovered that they had reduced our credit limit by more than 50% without any notice. Now our outstanding balance is closer to 90% and of course this makes us a "bad credit risk". Their customer service was absolutely useless. We've always paid on time and with more than the minimum due. We've been good customers for several years and now we get treated like this? I'm disgusted with the US credit system and find it disgraceful that companies can now create bad "bad consumers" through their actions and not of the consumer.
I was a customer for Juniper Bank for almost 10 years. They called to le me know that if I paid a lump sum of my balence, they would keep my card open and give me other incentives. Once I did that, they closed my card. They made an agreement with me just to get a certain amount of money then lied to me about keeping the account open when all they were trying to do was close the account at their will without informing me. I called and called and customer service was no help. They continue to place me on extended periods of hold, promising to get an manager to review my account and nother ever happened. They promised to call me back and took my number but no calls ever came.
They are greedy and scam artists telling the consumer what ever it takes to get a higher payment out of the consumer. They prey on college students and always go back on what they say. There customer service people will say what ever it takes to get you off the phone and they never attempt to resolve anything.
They have no regard for long term customers or people who try to make payments in good faith. They don't give a hoot about you keeping in touch with them to try and maintain communication if there is a problem with the account.
They suck and need to be hauled off to jail!
My brother died one year ago. He lived with my 93 year old mother - he was her care-giver and died of luekemia. We sent a death certificate to all his creditors within one month of his death. For some reason Juniper started calling my mom in May, 2010. Five and six calls a day. She is hard of hearing and very nervous about these types of calls as she now lives alone. I arrived at her house on July 8, 2010 at 7:30 p.m. and within minutes they called. I answered the phone and explained the situation to the caller - whose name was Ruby. I arranged to re-fax her a death certificate. She was so hard to understand that I asked where she was and she told me the Phillipines. The next morning another call came from Rene - also in the Phillipines. I was angry and told her Ruby assured her my mom would not get any more calls. Resent the death certificate a third time. Four hours later another call - another fake-named girl from the Phillipines. I tried to find a real phone number for Juniper to lodge a complaint and none exists. Two more calls later I finally got a "supervisor" to assure me that no more calls would come. They stopped for about 10 days and then a lawyer's office called and said the account had been sent to collections and I had to start all over again explaining that the creditor was dead! I found out from this woman that the amount due was $182. There actions were illegal, harrassing and unjustified and i wish the entire company nothing but ill-will
I am so frustrated with Juniper Bank. They have a toll free number, but it is all automated. If you want to talk to someone, it is a long distance call. Everything has a cost... The public relations person wants $15 to help post. I tried posting and made a mistake. I couldn't reverse it, so I was charged a $29 return fee. I didn't receive a statement. If I waited for them to send me a copy, it would have resulted in a $38 late fee. You can email them, but they never resolve anything. Juniper Bank is the worst!
I have the same issues as the others who are victims of the unscrupulous business practices.
I had a late fee taken off yet, they used that to increase my interest from 7.9% to 23.24%. Which I didn't know about until I was wondering why I have an over the limit fee. Because the new interest then put me over the limit at $124 month. Which then happen again next month upon making the min. payment? The assessed another over limit and increased my interest to 27.24%! Which makes my interest $165 for this month?
So if I were again to make my minimum payment according to them and then add next month interests it puts me over the limit again.
Another over limit fee and probably they would raise my interest again. Can they ever stop?
Now I would pay more than the minimum, had I not lost my job.
What can be done to stop this craziness?