USAA
complaints

My daughter was involved in an accident that was not her fault. USAA's investigation has also agreed that the fault was the other driver. My daughter has two small children and no car since May. She took her car in to get an estimate for the repairs. Months went by. USAA stopped paying for a rental and left my daughter owing $800. USAA decided to total the car (only cosmetic damage) when she wanted the car back USAA had it junked. So they have not paid her claim and she is still making car payments.

Calling the adjuster has been no help at all. Both hea nd his supervisor never seem to be in their office and the "We will return your call in less than 4 hours" has never happened.

One of my auto loans with USAA was sold to a 3rd party without my consent and knowledge as a charged off bad debt. Not only does this violates my privacy but this is after me calling several times speaking with an agent and also after sending a later about a billing dispute in-which the contract shouldn’t have been sent to a third party if my letter was acknowledged and stated that USAA did not credit my account(s) from the dividend payment(s) that they made off of my Treasury coupon via the electronic funds law transfer of the interest on my Treasury coupon.

USAA is my account, I opened it and have been a member for years.

I got divorced from William P. Droste on 08/02/2023; the divorce papers state that he had 60 days to refinance the property at 5671 W. Abrigo Drive, Golden Valley, AZ 86413 or it would be sold. He was able to refinance property and remove my VA certificate and name from property and all bills associated with property.

However, Foremost Insurance Group for the manufactured home on this property is still showing up on my USAA insurance page. I have spent hours on the phone with USAA and Foremost to get it off my USAA account. It shows William Droste as the Named Insured, so WHY is it on my USAA insurance page?

I want it removed. I can provide copy of divorce papers and his closing disclosure if required.

I was subjected to a fraudulent check that i foolishly deposited into one of my USAA account on August 21, 2023. I informed USAA of the issue, got a "tongue-lashing" from the Fraud Department and then never heard back. Apparently, I should have received an email with my case number and my next steps...nothing. I've contacted the USAA Fraud Department with a couple of phone calls, most of which I never spoke to anyone based on a long hold. I've sent letters and supporting documentation on how USAA ended up overdrawing my account by taking back the entire amount of the check amount that was returned. I was offered a portion of the check right away and I understand being held accountable for that portion, but USAA took the entire amount of the check out of my account instead of the amount that I "used." I'm exhausted with trying to get a call back to discuss options. Nevertheless, I'm moving my military benefits to another institution.

I purchase multiple CDs throughout the years and you are the only bank, out of my 6 banks, which is not equipped to designate a beneficiary on line after purchasing the CD. You are totally on line for banking service and are behind in customer service with this process. Ridiculous to scan the beneficiary form for these multiple CDs and send them to the banking Department. Recommend you update your system to allow designating a beneficiary when we purchase the CD.

JOHN GRISSETT(Member Over 50 Years)

Have left messages for claims dept for 5 days now and no one will call back

Keenan adjuster ext 33835

joslyn claim manager ext 34442

evrey day at least twice a day i leave a message

when i call in and ask for someone else they foward me back to keenan and joslyn

Today is november 2nd 2023

I started calling october 26 2023 and still no call backs

I am allowed to transfer a certain amount of funds from my account to another domestic bank every 24 hours. USAA has went out of its way to stop me transferring that amount. I have called repeatedly and complained. I was assured each time it would be fixed. This never happened. I did the live chat they could not address the issue. I asked for a call back. Never happened. I have been with USAA for over two decades and I will be cutting all ties very soon. I also canceled my auto insurance. Still haven't received my rebate. I canceled my property insurance. USAA still took out the funds. I had to dispute the transaction. Now tell me this bank values its members. I don't think so!

My truck was damaged by driver with USAA insurance. I was told that I could get a rental vehicle by adjuster Michael at [protected] ext 78776. He authorized a car with Enterprise in Dripping Springs, Texas. This location does not have any cars only trucks and SUVs. What I need is a truck. My truck is what was damaged. Michael promised to call me back within 30 minutes today about 1115. It his now 3:04 and nothing. My claim is [protected]-801.

My phone number is [protected] secondary my wife's Phone is [protected]. I need replacement rental for what was damage today.

my email is [protected]@gmail.com

USAA closed my account on short notice before I secured a bank account to transfer my money to on July 18 and sent checks to my stateside mail address instead. These checks were not accepted by my new bank because of not having my full name on them. They are big on full names here in the Philippines. I returned the checks on september 23 and have not heard from them.

Hold on Certified check from another Federal Credit Union for 7 days. This is an excessive time. The deposit is to pay off a debt to USAA. They keep raising the interest every day it is not paid off. They should not hold the funds so long and keep raising the interest on my loan. They refuse to release the funds until the 24th of Oct. They don't seem to trust another Federal Credit Union (Navy).