BAERSkin Hoodie

I had rec'd my 3.0Hoodie early in December - which ws a 3XL. I found the size to be too large - so called and Customer Service - advising to return. Customer Service - Arianne - advised that they would send out to me a 2XL - at no charge to myself.

Unfortunately, the 2XL wass now too small - so I advised that I would like to return. She than said I could return for a full refund - or accept a 40% credit to my card . I advised her a few days later - would accept the 40% credit to my card.

When I emailed Cusatomer Service - she now claims that was an error on her part - and would give me a 20% coupon for a future purchase. Given this runa around - I doubt I would evver purchase from Baerskin again.

Now, Customer Service has gone silent - as they will not honor the original email wih the 40% credit.

The hoddie is a nice product - I give Baerskin this notice - but Customer |Service is lacking - so "Buyer Beware"

Ordered a Baerskin hoodie for Christmas and I needed to exchange the size. Two emails were sent and not answered. I used the chat box on the website and no response. I called the help line and after waiting so long they hung up.

All I want is to exchange the size and try to enjoy the product.

It seems like customer service is not important to this company- I wish I didn't order a hoodie from Baerskin.

Dec 3rd I ordered the Baerskin Long Sleeve Shirt. They were on sale. I really like the product. It is now Dec 20/23 and I have zero updates, zero replies to my emails. Consistently on hold with their call center. I foolishly ordered another hoodie 2 days after the purchase of the shirt. It now has gone stale in transit. I really like the clothes. But the customer service is absolutely trash. I will not be ordering from them again. I have tried every avenue to get a response.

I was pretty loyal owning 4 of these hoodies, but this experience has been anything but positive. I won't be returning. I will deal with the loss of the money, and be more aware.

There are other great companies out there that we can get great quality items with strong customer service.

On Nov 24,2023 I ordered a Baerskin 3.0 hoodie on sale (order #4VWTY9Z4). While paying for this order, a pop-up offered a chance to buy another hoodie for $20 less. I opted to purchase a women's hoodie (order #A8Zk02td). I received 2 confirmation emails on Nov 24,2023, one for each order. I received order# 4VWTY9Z4 on Dec 6,2023 via the USPS.

When I went to track the orders, both orders had the same tracking number and both showed delivered on Dec 6. When I went to the USPS to check on the second order, I was informed it is illegal to use one tracking number for multiple packages and to keep the packaging of the order I did recieve ( because it is not big enough to fit 2 hoodies).

I emailed [protected]@email.baerskintactical.com on Dec 11, 2023 regarding the missing order and received no reply. I emailed again on Dec 13, 2023. I used the chat program to try to resolve the missing order and still have gotten no response. I am getting tons of promotional email and a satisfaction rating. I would like to have the hoodie that I ordered, but at least I want my money back.

I have called multiple times and have gotten hung up every time.

2EZXLT8U I paid for these items (shirt/beanie) at the same time I ordered 2 Hoodies. They are not here but the hoodies are. I have not been able to track the order, as I’ve been given zero tracking information.

I would like these items I paid for sent immediately as they are Christmas gifts to go with the hoodies. Please reply!

THANKYOU

[protected]@gmail.com

Ordered a hoodie and never got any sort of tracking information for my order. I have tried calling their customer service several times but it just hangs up on you after about a minute every single time. I have also tried using their chat feature on the website many many times and no one ever responds at all. I put in a dispute with my bank to cancel the charge. They certainly do a great job marketing their hoodies, but I would urge everyone not to buy from them.

Received my order approximately 2 weeks ago and was not surprised to see they shipped the wrong size. Ordered a 3X and got a Large. Since then I have been unable to contact them to return the product for a right size. Dozens of emails sent as well as tried their phone number but while you’re waiting to speak to someone it automatically hangs up on you. How do i contact a company that doesn’t want to deal with customer complaints.

over a month ago I purchased a baerskin hoodie 3.0. i never received it. i submitted a non-receipt declaration. i filled it out 11/27/23 my tracking number is 4px3000801737553cn and the order number is kfj9fkxx. I want to know the status of this. i tried contacting them about this matter but can not get through to them on the phone. i tried their chat box but was connected to an answer site where i have to pay money for this service. i do not see why i have to pay for this when it is not my fault that i never received my hoodie. i appreciate your looking into this matter. robert roth.

Hello

As a first time buyer im very dissatisfied and disappointed with the response I've gotten and yet still haven't heard back since I emailed not receiving my package.

This package was delivered on 11/18 a buisness facility in which was closed due to the weekend.

This package was stolen due to the carelessness of being left outside in the open with pedestians.

It should have been placed inside a facility, in a mail box, or someone to sign off on.

This was a Christmas gift and would like this resolved asap as I've been patient enough.

Either refunded or redelivered.

Please advise!

I ordered 3 of your hoods order no qvoww2a3 they were set on my porch and stolen 17 minutes later before I could even get them I filed a police report and want to know what is your policy on this it was 300 dollars and I think the customer should at least be notified of a delivery date and time what happens now delivered Friday 11 24 at 1221. Stolen 11 24 1238

I ordered a hoody around the first of this month, first the address was wrong on the first attempt. The " North" was left out of my address and returned to you. I was not advised of the problem. I called your offices to ascertain why I hadn't received the garment. The correction was made and I was advised I should have it a couple of days. I still have not received anything. Help! I am constantly receiving your email sales info, too many, I might add, but I'd rather receive what i ordered! I'm not impressed Bearskin!

I ordered sweatpants in error after I ordered hoodie I thought was in cart looked at sweatpants wasn’t intending on purchasing when I clicked to complete order I saw sweatpants

There was no way to cancel the order so I would love to change to black xl hoodie

Order#X03LRL11

James Moran

[protected]

In October of 2019, my wife ordered me a Black BAERSkin Hoodie. Two Years Ago! I emailed someone there at the BAERSkin Tactical Supply Customer Service and they expressed unexceptable service and reordered the product to be sent to 308-B South Main Street, #191, Farmville, Virginia 23901. The Order Number is 1973677. We received information via our email ([protected]@gmail.com), that it would be sent this time, however, the tracking number of the reordered product could not be verified by our mailing service. We checked a few times with our mailing service and they could not verify, nor validate the supposedly resent Blk BAERSkin Hoodie product! Simply Put, It Never Got Sent To Us! Is The BAERSkin Tactical Supply Company a sham company instead! We forked out $99.95/$100.00 for a product we have never received, and I’m tired of you alls deceptions. Either give us back our money, or send us the product, but don’t lie to us anymore! Please! I want to recommend you to my friends and family, but frankly, your services are making it very difficult to even acknowledge you people right now!

Sincerely Frustrated and Very Unhappy with BAERSkin,

Faith and Anthony Brown, Farmville, VA; [protected]

I ordered 3 THREE jackets on 9/3/2023. I have no order as of TODAY 9/25/2023!

A copy of my order is attached! This is awful and I have No tracking number or anything! Once I ordered the three I took the offer for a FOURTH at a discounted rate! NO ONE HAS DELIVERED OR CONTACTED ME! I was told that it would be 10-14 days shipping! We are currently at day number 22! I also took advantage of your “special” code to get a $20 credit and ordered a bag…it came on time. However, my jackets have yet to arrive and no email or track or phone call to explain why

I order the BAERSkin Hoodie on Sept. 6 and have yet to receive it. On Sept 21 received confirmation the the hoodie was ready to ship and would arrive on 10-14 days, 30 days to fill and order is unacceptable. I continuously receive email offers. Why would I purchase another item if I can’t evaluate the quality and service level of what I already ordered?

Promised and NOT DELIVERED - BIRTHDAY GIFT! I have sent 2 emails since and still NO RESPONSE OR DELIVERY. PLEASE SEND GRAY AT NO COST AS PROMISED URGENTLY.

On 27 Aug 2023, at 10:38 pm, Mynuve Support wrote:

Dear Leanne,

I am truly sorry for the inconvenience.

We know how frustrating this must be for you, however, regarding the new replacement, there will no need to return the initial order. And we will be send you a new replacement if you still wish for the color Grey.

We appreciate your patience and understanding.

Kind regards,

Fatima

On Sun, Aug 27, 2023, at 12:39 PM, leanne Edmiston wrote:

Thank you, it is very disappointing but if this is the best you can do, I guess that’s it, I think you need to focus on fixing this going forward. I am in WA Australia, this is a birthday gift and now I have to

Muck around sending one back and waiting for the next when it hasn’t even been despatched yet!

On Sun, Aug 27, 2023, at 11:03 AM, Mynuve Support wrote:

Dear Leanne,

Thank you for your response.

As of this moment, it is not possible for us to change the color at this moment for it is now being processed in our facility.

However, to rectify this inconvenience, we will send a new replacement for you once the initial Hoodie is delivered to you please let us know if you wish to change the size and color and we will be more than happy to send a replacement at no additional cost to you.

We truly apologize for this Leanne.

Kind regards,

Fatima

On Sun, Aug 27, 2023, at 07:52 AM, leanne Edmiston wrote:

Not good enough! I sent this request twice before this to request colour change! You can do it, just push harder for your customers or cancel

My order and refund …Thanks

Leanne!

On Sat, Aug 26, 2023, at 02:28 PM, Mynuve Support wrote:

Dear leanne,

Thank you so much for contacting us!

As much as we would love to assist you right now, it looks like your order is now being processed in our facility.

Once an orderis being processed or has been shipped, it becomes impossible for us to change any order details or recall the package back at the warehouse. We are really sorry for the inconvenience!

What we can do instead is wait for the package to arrive, and then, in case you still want a different color, please contact us by email within a maximum of 14 days after receiving the package.

Thank you for your understanding, and please let us know if there is anything else that we can do for you!

Kind regards,

Fatima