Brave New Look Customer Service


Brave New Look

237 Kearny Street #9091
San Francisco
United States - 94108

Customer Support Phone Numbers


Brave New Look Complaints & Reviews

Brave New Look / shirt

May 28, 2019

I ordered a shirt, after losing my dad, and couldn't wait to receive it. The day the package came I was very disappointed, upon receiving it, the image was crooked. I have tried numerous times to reach out to the company. I have not been able to find a telephone number to call them so I...

Brave New Look / christmas sweater

Dec 12, 2018

DO NOT order from this company!!! I ordered a Christmas sweater from them last year (2017) and never received it. I contacted them several times but the only contacted me back saying it was on it's way to drag out the issue until it was too late to dispute my credit card. I never received...

Brave New Look / I know that was you night sky charm bracelet

Oct 12, 2018

My fiance passed away on January 6, 2018. Shortly after I ordered and received the above bracelet. Loving the saying on it, I wore the bracelet every day. Was heartbroken to notice one day that the bracelet and charms had tarnished and now have a black tone on them - the bracelet didn't...

Brave New Look / scrub tops

Jul 16, 2018

I purchased 2 scrub tops nearly 2 months ago that still have not been shipped. In the meantime, I injured myself at work (I am a veterinary technician) and had to have surgery. As it turns out, I am unable to enter back into the profession due to permanent limitations due to my injury. Brave New...

Brave New Look / thin blue line scrubs

Apr 14, 2018

Ordered scrubs on Feb 26. Money was taken from my account. Still no product. Blanket emails are sent from an "intern" with this company giving a timeline for delivery. Have gone through BBB, state attorney general. Company will not respond to them either. I spent $84.48 on scrubs, with no...

Brave New Look / bracelet that says, "a piece of my heart is in heaven"

Mar 31, 2018

Received my bracelet today — omg, it is just a piece of cheap metal with a sticker on it, with the saying "a piece of my heart is in heaven". A sticker on the bracelet, no engraving!!! Paid a total of $24.98, which included shipping, for this piece of junk. I was to give this to my niece after...

Brave New Look / product I received was cheap

Mar 27, 2018

I ordered three rear mirror charms beginning of February. I received them and they are cheap. Plastic with crappy chains attached and I would not give these as gift to my family when we loss our mom. I have called them and left at least 20 messages. I have sent 14 emails to customer...

Brave New Look / leggings

Mar 16, 2018

Wrong item sent and there has been no response other than an automated one to their "message". Emails to customer support go unanswered. Ordered 2/18 and they had no problem taking my money promptly, but when contacted about sending the wrong item (totally wrong, not just size but a...

Brave New Look / polygonal shorts

Mar 14, 2018

What I received vs what I ordered are two completely different items. Quality as well as design are fasly advertised. Honestly I would return these if I could but I had to pay for customs and everything. I honestly wish I had never purchased these and would like someone to contact me so we...

Brave New Look / basketball charm

Mar 13, 2018

I ordered 10 basketball charms for the moms of my sons team and I never received an order number so now I am unable to track my order. I have tried to email customer service several times and all I get back is an Auto reply message. No one has gotten back with me regarding this issue and I...

Brave New Look / wrong product shipped

Feb 26, 2018

On 2/1/18 I ordered 3 bracelets. Each were different. On 2/17/18 I received 3 bracelets- 2 were correct and 1 was some random bracelet I did not order. I emailed customer service and got an auto reply back telling me if I was looking for my order, they are carefully handcrafting each item...

Brave New Look / wrong product

Feb 15, 2018

I ordered 2 books ornaments & one Mom is an angel ornament - order shipped on 12/29/17, arrived a week later. I opened it to discover the Mom ornament was really a bracelet. I sent an email on 1/25, and got a reply same day asking for a picture of the damaged item. I sent a picture 2 day...

Brave New Look / leggings

Feb 14, 2018

Ordered a pair of leggings and after 5 weeks, I finally go them. However, they were way too wide at the ankles and even worse, they had no waistband! I thought a simple refund or exchange was in order but nope! They do not answer the phone number provided on their website, they do not...

Brave New Look / book bulb christmas ornament

Feb 03, 2018

I ordered 10 "Book Bulbs" (order #1485041) as presents for my Book Club. The price was $20 per ornament (supposedly reduced from $50) with 5 free if you ordered 5, which seemed like a reasonable deal to me for what was described as a "hand-made" "bulb" and was made to seem in the...

Brave New Look / christmas ornament

Dec 27, 2017

I ordered a Christmas ornament order number 1493942 on Nov 20th, 2017. When I reviewed the FAQ--it is clear that this promotion ended on Nov 27th and that is should have been 14 days from that date for delivery. It still has not delivered and I have sent SEVERAL emails asking for an...

Brave New Look / clothes jewelry ornaments

Dec 23, 2017

Ordered $122 of items Dec 5th all christmas presents of course still waiting on delivery. No one answers the phoneline and only automated emails back to you. The only person who responded was the social media rep who spends all day deleting all negative comments on all their social media you...

Brave New Look / customer service response time is subpar

Dec 22, 2017

I ordered and 6 bracelets that were supposed to be Christmas gifts, i checked continuously for updates and finally after almost a week it says there was and estimated SHIP date of 12/25, contacted customer service and requested to cancel the order and was told i had 24hrs to cancel. If...

Brave New Look / bracelet

Dec 22, 2017

I found this web site on my Face book feed. I ordered a lovely bracelet for my friend. Money came right out of my account. $24.95 No tracking or confirmation number was emailed to me. Cannot get a hold of this company. Very disappointed. This was to be a Christmas Present. Linda Armanini 10 W Harrison Ave' Millville, NewJersey 08332 [email protected]

Brave New Look / shipping and quality

Dec 22, 2017

I ordered a Christmas ornament, Toes in the sand, wine in the hand. It took almost 4 weeks for it to arrive and was extremely small. The picture was very misleading. Also the canned email responses are not very reassuring when you purchase a gift. When you pay $25 for a Christmas ornament...

Brave New Look / bracelet

Dec 21, 2017

I ordered a bracelet for a friend for Christmas in December 2nd and haven't heard a word. I have written 2 emails and I have gotten 2 generic emails back giving no information about my specific order. I am very disappointed in this experience. Order number 1520722 I would appreciate some...

Brave New Look / christmas ornaments

Dec 17, 2017

Christmas ornaments were ordered on dec 8th, credit card was charged for over $100 on dec 9th and I was given info that the order would ship dec 12th. As of today, dec. 17th, nothing has shipped, i'm being told that it can take four weeks to produce these ornaments and I should be patient...

Brave New Look / leggings

Dec 16, 2017

Placed an order for two (2) leggings totaling about $90 on November 27, 2017. Credit card was immediately charged. On December 14, 2017 I attempted to contact their customer service via email and received a canned response. As of this date (December 16, 2017) I have not received the...

Brave New Look / thin blue line police handcuff bracelet

Dec 15, 2017

On 12/8/2017 I placed an order for this bracelet. As of this date 12/15/2017 I have not received nor received any update on the purchase. I have no tracking information to search. The order was purchased on a credit card which has been charged. Immediate action will be appreciated on thi...

Brave New Look / charm bracelet

Dec 13, 2017

I ordered a personalized charm bracelet and had it shipped to my sister for her birthday... I don't think it ever arrived! Then I was charged for the same bracelet AGAIN!!! I wrote customer service to ask them to delete my credit card on file...and have never heard from them... They are...

Brave New Look / I know that was you night sky charm bracelet

Dec 12, 2017

Oct 15th 2017 I placed an order Still haven't received it & is now Dec 12 2017 I'll be leaving in a couple of days to go bury my son as he passed away March 8th 2017, I thought this would have made wonderful thank you gift for his grandmother, godmother & caregiver, now I force to hurry ...

Brave New Look / bracelet, wine in my hand, toes in the sand, wine glass and seashell charms

Dec 12, 2017

Ordered over a month ago, has been charged to account, but have received no notice it has been shipped, and obviously have not received bracelet. I was charged $26.98 for advertised $19.00 item. I copied order request but it does not have a transaction number or contact information. Very...

Brave New Look / 3 christmas ornaments with books

Dec 03, 2017

I received notice that my order was delivered to my home on Friday, December 1. However, the address included on their notice was for somewhere in Nevada. I live in North Dakota. In response to my complaint I received a breezy, noncommital response from someone named John. I have a very...

Brave New Look / bracelets.

Dec 01, 2017

I ordered 3 friendship bracelets and never received them. You took money and never provided the bracelets. Please refund my money and I will no longer deal with this company. Reporting to bbs and PayPal. What more do you need, are you trying to avoid returning my money. This took place...

Brave New Look / stay away from this website

Nov 16, 2017

Only scammers behave like this. 1) my problem: I haven't received my order. I have been waiting for 9 weeks and there's still nothing. 2) their phone number is unavailable as well as their email. I think I've spent hours trying to contact them. Everything was hopeless. Impossible to reach...

Brave New Look / zero response!!

Nov 03, 2017

I ordered a shirt, a men's medium and it looks like a woman's small. It took over two weeks to receive it. It was shoved in a envelope with no packing slip, receipt or any paper work at all. I went online to my original order to find some way to contact them. I sent an email asking how I...

Brave New Look / sweatshirt and vinyl lettering

Oct 30, 2017

**** NEVER USE THIS COMPANY **** Ordered a sweatshirt for my daughter for Christmas 2017 and ordered an XL so she could wear clothes under the sweatshirt. This sweatshirt cost me $45.00. The sweatshirt was received and is the size of a 2X. It is not a woman's sweatshirt either, It is a...

Brave New Look / horrible

Oct 26, 2017

I would highly recommend you to shop elsewhere and never mess with this mickey mouse organization. I wanted to do a simple thing: to correct my order (to add several items and to delete some of them). Yes, maybe I changed my mind too late, but it doesn't matter. Before shipping, I have thi...

Brave New Look / they are the worst for sure

Oct 11, 2017

There's no reason for them not to refund. Long story short: I waited for several weeks before I got t item. It was nice, great, but it broke next day. Nothing else to do, I wasn't going to keep it, so I decided to send it back. Called them for further instructions and they said something like...

Brave New Look / bracelet

Oct 06, 2017

My husband purchased a bracelet from their website for my birthday and it took over a month to receive it. Once we did, it was the wrong bracelet. We have called many times (used the phone number that was on the packing list) and sent about 10 emails with no response. This is a BS company...

Brave New Look / fulfilling order

Sep 23, 2017

I ordered leggings on 8/31 And 9/1 And have never received my orders. One was to be shipped on 9/4 And the other on 9/11. Needless to say I have not gotten them. My best advice is to NOT order from this company. They are a rip off business. They don't even have a phone number. I have...

Brave New Look / never received item

Sep 13, 2017

Originally ordered item in July and charged to my credit card then. They sent me a USPS tracking number which was never updated or left their facility. I contacted them they said USPS must have lost it, they would replace free of charge plus not charge me shipping(which I do not know how...

Brave New Look / you are not a reputable company!

Aug 27, 2017

I ordered personalized memorial bracelets for myself and as gifts for a couple of mothers that have become friends from my Grieving Mothers support group. I ordered them on Saturday evening and on Sunday I noticed on my PayPal confirmation that it said I ordered 4 of the same exact...

Brave New Look / legging order

Aug 22, 2017

On June 30th, I ordered leggings from Brave New Look - Order #1387603 my card was charged. I learned in the past with them, orders take forever and I live on the other side of the country. I knew what to expect with that. What I wasn't ready for ... My order ships and spends a week...

Brave New Look / bracelet

Aug 07, 2017

I ordered a bracelet and it was charged to my account 7/26/2017 and have Not received product yet (8/7/17) and suddenly all emails to and from you have disappeared from my email account, so I have no way of finding order # to track this purchase> Your site offers no way of contacting you...

Brave New Look / grandson baseball bracelet

Jul 14, 2017

On 06/06/2017, I ordered & paid for a bracelet ...It seemed to be taking forever to arrive...I tracked the pkg...Claims it was delivered but I did not receive it...Attempted to contact this lousy "business"...Was ignored and then repeatedly told to check my yard, porch, with the neighbor...