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Air Canada Customer Care Service

91 Reviews

Air Canada

PO Box 64239, RPO Thorncliffe
Calgary
Alberta
Canada - T2K6J7

Customer Support Phone Numbers

1888 247 2262(USA and Canada)
10 10
800 6699 2222(International)
5 2
800 444 2007(Argentina)
1 0
1800 952 0337(Colombia)
1 0
2 0
1 0
1 0
1 0
1 0
1 0
1 0
+852 800 906 519(Hong Kong)
1 0
+62 215 226 660(Indonesia)
1 0
1 0
1 0
1 0
+60 327 152 053(Malaysia)
1 0
+64 508 747 767(New Zealand)
1 0
+63 27 379 710(Philippines)
1 0
1 0
+966 920 002 185(Saudi Arabia)
1 0
+65 62 388 112(Singapore)
1 0
+27 114 631 147(South Africa)
1 0
+82 237 880 100(South Korea)
1 0
1 0
+94 115 474 747(Sri Lanka)
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+41 848 247 226(Switzerland)
1 0
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+66 27 181 839(Thailand)
1 0
1 0
1 0
1 0
0 0
0 0
+60 327 152 211(Malaysia)
0 0
+63 28 195 545(Philippines)
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+966 138 822 602(Saudi Arabia)
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+65 68 849 919(Singapore)
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+27 114 631 172(South Africa)
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Germany
Hahnstrasse 70, 60528 Frankfurt

Poland
ul. Flory 9/5 00-586 Warsaw POLAND
Fax: +48 226 968 524

Czech Republic
Krakovska 7, 110 00 Prague 1, Czech Republic

Cuba
Air Canada Reservations 23 Street and P Vedado Habana, Cuba
Fax: +53 78 363 227

France
Terminal 2A, Gate 6, Charles de Gaulle Airport, 95716 Roissy, France

India
111, Ansal Bhawan 16, Kasturba Gandhi Marg New Delhi - 110 001

Indonesia
The World Marketing Mayapada Tower, 7th Floor, Suite 07-07 Jl. Jend Sudirman Kav. 28 Jakarta 12920 Indonesia

Israel
Azrieli Center 1, 132 Menachem Begin Rd, Tel Aviv, 67011, Israel

Italy
Air Canada Reservations Torre Uffici 1- Aeroporto di Fiumicino 00054 Fiumicino - Rome 

Malaysia
Office Suite 19-10-1, Level 10, UOA Centre № 19, Jalan Pinang, 50450 Kuala Lumpur Malaysia

Mexico
Blvd. Manuel Avila Camacho № 1- 8th floor Col. Lomas de Chapultepec Mexico, CP 11009 D.F. Mexico

Philippines
Ground Floor, Unit 14-A Colonnade Residences Condominium 132 Carlos Palaca Jr. Street Legaspi Village, Makati City Manila, Philippines 1229

Russia
Aviareps AG 14 Olimpiyskiy Prospect 129090 Moscow

Saudi Arabia
P.O. Box 1878, King Abdul Aziz Street, Al Khobar 31952, Dhahran, Saudi Arabia

Singapore
180B Bencoolen Street № 05-01 The Bencoolen Office Tower, Singapore 189648
 
South Africa
2nd Floor, South Block, 23 Eaton Road, Bryanston, 2191 Sandton South Africa

South Korea
Air Canada 7F, Donghwa B/D, 58-7, Seosomun-dong Jung-gu, Seoul, Korea 100-736

Spain
Calle José Ortega y Gasset 22-24, Planta 5, Oficina 542, 28006 Madrid, Spain

Sri Lanka
54 Walukarama Road Colombo 3 Sri Lanka
Fax: +94 115 220 066

Taiwan
Unit 7-5, № 220, Sung Chiang Road, Taipei 104, Taiwan
Fax: +886 225 111 252

Thailand
14th Floor Charn Issara Tower II 2922/215 New Petchburi Road, Bangkapi, Huaykwang Bangkok 10320
Fax: +66 27 182 089

Turkey
AiRep Havacılık ve Turizm A.Ş. Mete Caddesi, № 18/1 34437 Taksim Istanbul Turkey
Fax: +90 212 334 29 87

UAE
P.O. Box 1200 Deira, Dubai, United Arab Emirates
Fax: +971 42 948 889

Vietnam
Saigon Pearl Plaza, 3rd Floor, 92E Nguyen Huu Canh Street, 22 Ward, Binh Thanh District, Ho Chi Minh City, Vietnam
Fax: +84 286 291 2281
Plus

Air Canada Complaints & Reviews

Air Canada / long delays

Se
Seemira on Aug 17, 2018

I'm a frequent flyer but this was my first experience with air Canada. I had a return flight from London to Toronto. My flight from London ac848 on 18th July was 1 hr 45 mins delayed. I was travelling with kids and no food vouchers or compensation was offered. The return flight ac859 on...

Air Canada / airlines

Su
SuBe on Aug 14, 2018

This is the worst airlines I have ever encountered. Never again will I fly with them. My husband paid for certain seats and when we checked-in we found that we were assigned different seats. We asked an agent who made some sort of excuse and said we just had to call to get a refund. We...

Air Canada / delayed baggage and poor customer service

Rr
RRyba on Aug 7, 2018

On January 5, 2018 we purchased two plane tickets for a vacation flight on June 14, 2018 that would route us from Pittsburgh, to Toronto then to Milan, Italy. We received an email late the evening of June 13th that our 6:30am flight AC7307 was cancelled. We contacted an Air Canada...

Air Canada / hobble experience with special assistance on route to aircraft

Bl
BlessedTraveller on Aug 6, 2018

Good afternoon, I feel quite disappointed that I have to write this complaint but I don't want anyone else in my position to ever experience what I did. I requested special assistance through out my flights from Montego Bay via Toronto to London Heathrow. When I arrived at Toronto, I...

Air Canada / flight timeliness

Sy
Sylvia Welke on Aug 6, 2018

Yesterday our flight from Zurich to Toronto was about 2 hours late in departing and, obviously, in arriving. (AC 879). That meant a wait time at the airport of nearly 4 hours. Then upon arrival we found out that our flight to Ottawa was going to be late (17:25 instead of 16:40). One late...

Air Canada / air canada gave away my ticket

Jo
John0515 on Aug 1, 2018

My experience with Air Canada, is the worst experience of my life. I am hearing about bad passenger experiences in North America, where airlines are going way too far claiming safety and security as an excuse to cover bad behaviors from their employees. Here is a story, I would like to...

Air Canada / delayed flight, poor services provided, delayed bags

Ml
mland on Jul 29, 2018

I booked a flight from Berlin, TXL to Los Angeles, LA on July 28, 2017. The flight AC1967. The original flight was as follows: AC1967 Berlin Tegel to Toronto Pearson Departing: Fri Jul-27, 2018 at 12:05 Arriving: Fri Jul-27, 2018 at 14:55 It was changed as follows: Flight Number...

[Resolved] Air Canada / customer service

Es
Essence8624 on Jul 27, 2018

First of all every time you call its over an hour wait time. Not good for travelers. My daughter was given wrong information about seating. She purchased her ticket and was wondering why she could not select a seat except for payment. Other airlines allow you to chose a seat. After waiting...

Air Canada / a delayed then cancelled flight

Sa
Sabrina Gattola on Jul 27, 2018

Hello my name is Sabrina Gattola I live at 8250 des sables in Montreal Quebec I can be reached atb514-242-5051 or 514-924-2286 I am sending you the formal complaint on the behalf of myself my husband Alfonso altieri and me 15 yr old daughter Miranda altieri we were all on the air Canada...

Air Canada / I am complaining about 20 hour delayed flight.

Ga
Gayane Tadevosian on Jul 26, 2018

My name is Gayane Tadevosian. My children Michael Safarian -13 years old and Sophia Safarian - 7 years old were flying with me on July 5, 2018. Our flight was delayed for 20 hours. My children and I were very frustrated and disappointed of the service that we received. We were in the plane...

Air Canada / splitting up older couple with pre-booked seats six months in advance

Ga
gamaree on Jul 26, 2018

At the very last minute, we were told our seats were no longer held and we were split up. My husband and I are in our 60s and have age-related difficulties sleeping but felt comfortable enough together to cope with this long haul flight - a fight from Vancouver to Brisbane - over 14 hour...

Air Canada / cancelled flight

Sh
Shirley Danne on Jul 26, 2018

To whom it may concern. My two children and I were booked on flight AC842 leaving Toronto (Pearson) on July 2nd and arriving in Dublin Ireland on July 3rd. We checked on the Air Canada website before we left our house and it was on time. We checked on the board when we got to the airport...

Air Canada / extra baggage payment

Gr
Grace Ham on Jun 28, 2018

We have decided to take two extra bags for my kids and when i looked on AiR CAnada online international flight baggage allownce, it says any extra bag is $100! The lady at the counter who was extremely slow that after being in line for more than an hour n a half with a wining baby, she...

Air Canada / chaos and bad behaviour

Sa
Sandra Mitchell on Jun 28, 2018

I travelled to London (UK) on flight 856 on 25 June. On arriving promptly at Pearson at 3.30pm the airport was busy but the Air Canada desks were chaotic. There were queues everywhere, children crying, no information, very few staff, any questions asked were answered in a brusque rude...

Air Canada / ticketing and customer service

Ac
Action Jackson YVR on Jun 21, 2018

So far, a simple screwup by an Air Canada booking agent has caused me to lose all confidence in Canada's national airline! I found a flight online and booked a return flight from Vancouver to Frankfurt on 28 May on the telephone with an Air Canada person. Easy... however, the confirmation receipt I...

Air Canada / a very disrespectful behavior from air canada supervisor at newark airport.

Ha
halinda on Jun 8, 2018

To whom it may concern, I, linda habib, was traveling on june 3rd from new york city with my kids and nieces, coming back to montreal (yul) from newark aeroport (ewr) on the flight ac7741 at 3:55 pm. While we were waiting to board, they announced that the flight was full and that whoever...

Air Canada / change fee

Ca
Carole Raymond on May 22, 2018

I booked my ticket on line with Air Canada Nov 14, 2017 for a flight to Phoenix from Regina Jan 12 and returning to Regina Feb 9, 2018. Confirmation number MGCTAA. On Jan 28 I called Air Canada to change my flight asking for information as to cost and if I could keep it as a credit. I wa...

Air Canada / flight delays

Je
Jean bedard on May 11, 2018

Travelling to Haneda JApan via Toronto, had to take a 6 AM flight to make our 13:30 connection. On arrival in Toronto, learn the flight is over 3 hours late because of a mechanical problem. Now have to wait 6 hours in this dreary airport. Attempted just to comment directly to AC, but their...

Air Canada / poor service

Kh
khawer on May 8, 2018

date of incident : May 04, 2018 Reservation Code: V0L9QG Flight Number:AC0891 Ticket Number:0145797181125 - 126 number of passengers:4 So on May 4th, 2018 i was taking my return flight from Rome, italy to Edmonton, canada via toronto with my wife and two infants 18months both .there wa...

Air Canada / customer service

Cf
Cfkane on May 5, 2018

Family holiday last fall, booked and paid for tickets to Vancouver. We arrived at the airport one hour prior to flight. Air Canada refused to assist us ... we just needed our boarding passes. No deal ... so Our trip was wasted. Various complaints to AC were left without satisfactory...