Air Canada

To Whom It May Concern

I am a senior citizen on a fixed income & a long time Aeroplan member & AC client.

After 30 years away from Italy, I decided to take a trip with my wife, son, grandson.

I booked a flight end of April to FCO for travel in July 17th. returning August 14th. Flexible economy = $6,740.24 for the 4 of us…..Booking reference 4C7BKP ---Magistrale

Upon reviewing yesterday the same flight but “Comfort”, which is higher than Flex, I noticed that I paid $400.00 extra per person. = $1,600.00

I somehow find this totally unfair and somewhat very discouraging, to the point it wrecked my holiday before it even started 

Can someone at Air Canada reply to this & somehow pacify me by justifying the discrepancy in price.

As a longtime client I should be given the courtesy of a response

Thanking you in advance

Giuseppe Magistrale

We flew from Toronto to the Dominion republic the end of January 2024. We were asked in Toronto to check in our carry on luggage because there was not enough room in the overhead compartments. Which we did. When we got to our hotel I noticed my carry on was damaged. It was brand new! I just purchased it for this trip! It cost $96.11. It is dirty, Ripped. We thought we were doing Air Canada a favor by obliging and checking in our carry ons. We will never do that again!

Booking # 2SJZSB – YYZ to PLS March 9, 2024 and return March 16, Last Name – White - I Chose Air Canada to book a group of 15. Website gave us 6 PERKS if we had more than 10. 1) REDUCED FARES - ZERO, we actually paid a great deal more because they waited until their arbitrary # of Economy Base fare seats were gone so they booked us LATITUDE fare seats. $400 more times 15 seats. No footnote for this perk shown that we had to book 100 or any other # to get this perk. 2) DEFERRED PAYMENT - YES, we did get this perk 3) FREE ADVANCED SEATING - NO and a plane type change 6 months after booking - WITHOUT NOTICE goofed up the seats they did give us 4) COMPLIMENTARY TICKETS - NO, again no footnote to tell us that we had to book "X" # of sets for this perk. 5) 1 FREE CHECKED bag each way of round trip - YES 6) CHECK-IN COUNTER - NO, footnote says it WAS available at Pearson, but when we arrived, counter staff and area manager had never heard of it. This perk has since been removed from their PERKS list online - wonder why. So we got 2 of the 6 advertised Groups Perks. The latitude fare class going south included 1) PREFERRED SEAT - NO - cost about $55 * 15, 2) 2 FREE BAGS - NO - we already had 1 each way with groups 3) 125% Aeroplan points - YES - value maybe a couple of bucks 4) MEALS AND BEVERAGES - We were told NO but when lunch was served towards the end of our flight, we found out YES, so we got only 1 free beverage. To make the entire process even worse - I started complaining as soon as our flights were booked and deposit paid. This was a March break trip, so we had to take what was given if we wanted flights for our entire group, including 7 children. Over the next 10 months we sent numerous requests for an update to my email and rec'd nothing. After our trip was complete and I mentioned Small Claims Court - they responded for the very 1rst time, basically telling me to "GET LOST". Next time, I will use Westjet or fly from the U.S. A. - they cannot possibly be any worse than our experience with Air Canada

I Chose Air Canada to book a group of 15. Website gave us 6 PERKS if we had more than 10. 1) REDUCED FARES - ZERO, we actually paid a great deal more because they waited until their arbitrary # of Economy Base fare seats were gone so they booked us LATITUDE fare seats. $400 more times 15 seats. No footnote for this perk shown that we had to book 100 or any other # to get this perk. 2) DEFERRED PAYMENT -YES, we did get this perk 3) FREE ADVANCED SEATING - NO and a plane type change 6 months after booking - WITHOUT NOTICE goofed up the seats they did give us 4) COMPLIMENTARY TICKETS - NO, again no footnote to tell us that we had to book "X" # of sets for this perk. 5) 1 FREE CHECKED bag each way of round trip - YES 6) CHECK-IN COUNTER - NO, footnote says it WAS available at Pearson, but when we arrived, counter staff and area manager had never heard of it. This perk has since been removed from their PERKS list online - wonder why. So we got 2 of the 6 advertised Groups Perks. The latitude fare class going south included 1) PREFERRED SEAT - NO - cost about $55 * 15, 2) 2 FREE BAGS - NO - we already had 1 each way with groups 3) 125% Aeroplan points - YES - value maybe a couple of bucks 4) MEALS AND BEVERAGES - We were told NO but when lunch was served towards the end of our flight, we found out YES, so we got only 1 free beverage. To make the entire process even worse - I started complaining as soon as our flights were booked and deposit paid. This was a March break trip, so we had to take what was given if we wanted flights for our entire group, including 7 children. Over the next 10 months we sent numerous requests for an update to my email and rec'd nothing. After our trip was complete and I mentioned Small Claims Court - they responded for the very 1rst time, basically telling me to "GET LOST". Next time, I will use Westjet or fly from the U.S.A. - they cannot possibly be any worse than our experience with Air Canada

My ETKT [protected] (seat 18B）and [protected]（seat18C）

The air line was delayed and we could not take the Shandong air line to Jinan the same day (the travel time from Seoul to Jinanis only 1h35 minutes).

But due to Air Canada flight delayed Air Canada rescheduled us to flight to Jinan the next day with 2 stops and totally abobt 9 hours( 5+4) flighting, which was terrible for us, especially for my wife (she has heart problem). And we had only few huors sleeping at Seoul that night.

Because my wife has heart problem we had to book the flight with less stops, which coasted us more money. Since this delay and the bad flight rearrangement thereafter, my wife was very very tired due to the extra hours flighting(8-9h) and one mor stop. Actually,we checked and there was a flight of Shandong air line to Jinan the next day with available seats, If by booking this flight there was less stop and only taking 1h35 minutes of flighting to Jinan.

Due to my wife's special health situation, we spent totally $8171.54 for booking this airline for less stops and less flighting hours. But due to this delay and the bad rescheduled flight arrangement, (1) one more stop and (2) more flight hours (8-9 h) and (3) one more day delayed to Jinan, and (4) we did not have enough time for sleeping the night at Seoul.

We explained and requirested the worker there while we were in Seoul, and asked her did not do this arrangement, but we were told we have to follow this arrangement.

We had very bad time during this trip and we need to get the refound for this trip.

Our contact email is [protected]@hotmail.com, moble [protected]

Hello,

I have NOT received below REFUND (email).

Thanks for attention.

Sergio Tavares de Souza

[protected]

Air Canada - 27 Jan 2024: Montréal - Providenciales (Booking Reference: 36A6AM) - Your booking has been cancelled

Air Canada [confirmation@aircanada.ca]

Tue 1/23/2024 9:49 AM

SERGIO.[protected]@SYMPATICO.CA

=============================================

La version française suit ci-dessous / French version follows

Your booking has been cancelled

Booking reference: 36A6AM Date of issue: 23 Jan, 2024

Sergio Tavares De Souza Ticket #: [protected]

Veramaria Tavares Souza Ticket #: [protected]

Refund

Date of issue: 23 Jan, 2024 CA $1669.12

Original form of payment

Please allow a minimum of three weeks (unless otherwise stated by applicable law) for your CA $1669.12 refund to be processed and credited to the original form of payment. You will receive an email confirmation once your refund has been processed. Non-refundable travel options such as paid seat selection, Maple Leaf Lounge access and Air Canada Bistro snack and meal vouchers may be applied to future flights, subject to availability.

Purchase summary 2 Adults

Air transportation charges

Sergio Tavares De Souza CA $568.00

Veramaria Tavares Souza CA $568.00

Taxes, fees and charges

Carrier surcharges - Canada

CA $164.00

Air Travellers Security Charge - Canada CA $51.82

Goods and Services Tax - Canada - [protected] RT0001 CA $3.50

Quebec Sales Tax - Canada - [protected] TQ1991 CA $6.98

Airport Improvement Fee - Canada CA $70.00

Extended Airline System Environment (EASE) Charge - Turks and Caicos CA $13.40

Security Facility Maintenance Charge - Turks and Caicos CA $13.40

Common Use Terminal Equipment (CUTE) Charge - United Arab Emirates CA $26.80

Airport Development Charge - Turks and Caicos CA $53.80

Passenger Tax/Aerodrome Security Charge/Government Aerodromes Use Fee - Turks and Caicos CA $107.40

Travel Options

Sergio Tavares De Souza

AC1332: Prepaid Air Canada Bistro voucher - [protected] CA $10.49

Veramaria Tavares Souza

AC1332: Prepaid Air Canada Bistro voucher - [protected] CA $10.49

Goods and Services Tax - Canada - [protected] RT0001 CA $1.04

Total amount paid CA $1669.12

Balance (refund) CA $1669.12

Canada, U.S.: 1 (888) 247-2262

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Air Canada, P.O. Box 64239, RPO Thomcliffe, Calgary Alberta - T2K 6J7

Flight Confirmation for Shamika Roberts & Tracey Pyfrom Flight Confirmation #AC1020 Reference No#3U9LAV. I booked a flight to drive Tracey Pyfrom around in the United States on the basis of the agent saying I was able to use my Travel document to book my flight and travel. Upon arriving to the airport and trying to check in I was told that I could not travel on the travel document that I had to apply for a visa. so due to that I was unable to travel and the flight agent cancel the trip for Tracey and myself. I am not looking for a refund but for a credit to be able to travel at a later date due to the information I was given.

Dec 8 2023 Flew from Kelowna to Vancouver too late to catch connecting flight from Vancouver to Bangkok.

They gave me flights and boarding passes from Vancouver To Seoul then Seoul to Bangkok to fly out next day, which they paid for.

I got a room at the Fairmount hotel at the Vancouver Airport which I paid for $388.00. They had 2 taxi vouchers and a room for me to stay at overnight, But I was tired because i had been in the Kelowna Airport since about noon until I flew out. I arrived in Vancouver 22:15.

I was 32.5 hours late from my original flight which landed in Bangkok while I was still in Vancouver Airport.

Last year i got a business ticket for $5000.00. This ticket cost me $8500.00 It was a direct flight Vancouver to Bangkok. Last Years flight was 2 Legs after I got to the Vancouver.

My ticket reservation is 3LZWFF 15-02-24

AC1951 Québec 05h00-Toronto 06h:45

AC1 Toronto 12H:50-Tokyo 16H:55

NH871 Tokyo 00H:05-Jakarta 06H:00

When I was arrived at Toronto early morning around 06H45 and waitting for next flight to Japan suppose 12H50pm there are so many delay and they change the flight and I got sms from Air canada on my attachement. Finally they change my flight to AC2 19H:10 (reason problem technic,) but one of staff Air canada mention to me because not enough pasanger so we delayed. Than again I receive next sms from Air Canada said again delayed AC2 to a9h:25, Next sms said again delayed AC2 to 19h:40. Can you imagine I was arrive to Toronto 06h:45 and finally I got my flight to Japan at 19h:40?, No place to rest, no compesation for meal at the times Toronto airport was full pasanger everywhere no seat to rest so I was seat on floor whole day and buy foy my own meal. After got my flight AC2 to Japan I was arrive around 45minutes before my next flight Japan NH871 00h:05 to Jakarta 06h:00.

Once I got out from AC2 I was run like the hell to chatch NH871 and I was able to stand on long Queued with others passanger NH871. When my turn to check in NH871, the staff said my name was canceled by Air Canada and I can not go in into NH871. I got so 😡 the flight still there, many others pasanger still no line to check in and I was already there on time to check in into NH871 I was bagging the staff like the hellto get it into NH871 unfortunately they still not let me in. Can you imagine after whole bad story waiting whole day at toronto and they refuse me to got in inti NH871? finnaly they said my next flight will be next day morning around 9:45 am. How much I loose my times? and my family already waiting in Jakarta Airport to pick up me after 5hr travel from different city and they must rent hotel in Jakarta to pick up me the next many hours. At Japan after fight for my right, they gave me hotel to sleep at night without meal. It was very crazy again expérience travel with Air Canada and never improve their service.Completely crazy trip more than 35h travel with so many delayed, and cancle my flight at Japan to jakarta without give information to me. Too crazy Air Canada services. Very very bad image Air Canada and so many passanger talk about how bad Air Canada services. I made this complaint by today, because since I was arrive I got back to my work and I really need time to get back my energy and write this all crazy trip story to you.

Note: This is not my first bad experience travel with Air Canada. My last bad experience was January 14-2020 CAS-2277572-P4C6D2 that time Air Canada gave me compesation $200 (Expired for 1 year need to use it). Finnaly I never use it that compensation 2020 from Air Canada because I only travel in next 4 years just visit my family in Indonesia. So that compesation is nothing. What I want to say is every complaint Air Canada you just gave the customers copesation with date experation if not use it is gone. It was a soulution for satisfactions your customers, but really Air Canada need improve the sarvice and give attention more to your customers, How bad the service, and how much I loose my times and extrim crazy tired for waiting in the airport.

Futri Yana Yusfa

[protected]@yahoo.com. sg

[protected]

myself Jim Trevors and my wife Christine Purcell flew from Brisbane Aust ac36 to Vancouver. Our connecting flight ac 234 was cancelled. We tried every flight standby to Edmonton and finally got on ac250 at 10pm. A 12 hour delay. Our baggage was lost also. Mine came today March 8th at noon my wifes March 6th at noon. As we live in High Prairie AB we got a hotel room in Edmonton Sunday nite at midnight after arrival from Vancouver. Cost was 120 dollars. Please advise if this is sufficient as a compensation claim.

bonjour;

veuillez noter que le dossier n :3P5HNF au nom de georges chakib akl billet d avion Montreal TO Phuket, j ai eu deux problemes a votre station Air Canada station Narrita.

je considere que les deux problemes proviennent de la gerance des employes de la station.

les faits sont les suivants :

en allant le 16 janvier 2024 vol AC5 ,1:05 PM de montreal A Tokyo .

l avion avait de retard et on a loupé la correspondance de tokyo Singapour NH801

et au lieu que je sois pris en charge par air canada dans un hotel comme l agent m avait confirmer afin que le deuxieme jour je puisse ratrapper un autre vol pour la destination prevus. j ai étais delaisse a l aeroport toute la nuit car l agent qui etait sense m' emmener a l hotel est partis avant que je recupere ma valise.

ce genre d action n' est pas en faveur de personne et ce n est pas une bonne image de marque pour Air Canada moi qui l a considere Air Canada parmis les meilleurs compagnie Aerienne.

en retournant a la meme station Narrita en date du 17 fevrier 2024 vol Air Canada AC06 .apres que les carte d embarquements emis a phuket par bangkok airline

l agent Air Canada a saisis ma carte d embarquement sans explication et m a remis un autre en changeant ma place.je me demande s il avait le droit .

en tout cas d avoir 2 problemes a la meme station Narrita ca cree une question chez le client si les employés d' Air canada manquent de professionnalisme ou une orientation de service à la clientèle.

peut etre un examen de votre part ca mettra au point que d autres clients ne subiront pas des conséquences que j ai subit.

je vous remercie d avance de mener une enquette .

veuiller agreer l assurance de ma haute consideration.

georges akl

125 athenes

DDO quebec h9b3l4.

tel [protected]

email:georges.[protected]@gmail.com

So first thing, this was our family trip from Edmonton to Varadero. Our experience with Air Canada vacations was not a good one to say the least! Edmonton to Calgary nothing went wrong, Calgary to Toronto nothing wrong except the fact that we knew we were missing our connecting flight to Cuba because of a 1h delay! Air Canada help desk in Calgary said just fly to Toronto and they will fix your flight in the air because they have to see we were heading to Toronto even though in the same breath told us there is only one flight a week from Toronto to Varadero Cuba. But they insisted that we would get a flight. So we left and went to Toronto. I’ll skip a bunch but their fixing the flight was to fly us to Miami to Cuba or Atlanta to Miami to Cuba which would take another day and a half, then we were told that you can’t get to Cuba from Miami as all flights are canceled or don’t exist. I’m angry at this point! We asked if our vacation could be changed to Cayo Coco as an Air Canada flight was leaving Toronto in the next couple hours. Customer service agent told us every resort was booked so it was impossible. Next option and pretty much final option (now that we are stranded in Toronto) was to cancel vacation and go home or re-book for 3 days later from Toronto to Cuba and extend trip and also cover all our own expenses during the 3 days waiting! Not sure how anyone else’s vacations work but mine is limited with work and are set days which are booked months in advance! So all in all Air Canada vacation throws in the towel when [censored] doesn’t work out. Their customer service is a joke and so is their scheduling. They said you will get a full refund and a flight back home so do whatever you want with that. We asked if they could at least give us a flight back to Edmonton for the day we were supposed to be returning from Varadero and we would just stay in Toronto and figure out something else since this vacation time was booked off months ago. They absolutely refused and said we had to go home that day (on a flight that left in another 8 hours). We ended up wandering into the SUNWING office in the Toronto airport and the amazing agent Pam Ramlochan got us an upgraded vacation To Cayo Coco leaving at 6am the next morning. So we got to go on a vacation with SUNWING but cost us an extra $3500 to get home from Toronto to Edmonton, which could have been avoided if the Air Canada vacations people had just let us keep our booked return ticket home. The return tickets they gave us went to waste because they said sorry we won’t help you it was go home now or nothing. I’ll say this you guys [censored]ed our vacation over and then said go [censored] yourselves we’re not helping! They just kept saying you’ll get a refund in about 7-10 days so book something else we have no other option for you. I hope you go bankrupt you losers and all the customer service reps lose their jobs! Get bent [censored]! NEVER BOOK WITH AIR CANADA VACATIONS!

Reservation Code: 4Z3L9O

Cas7301205-Y6M7R9

Flight AC934 Jan 14/24 scheduled to leave YYZ 815am

We checked in around 530am and by 535 we were informed flight was delayed until 245pm. This flight departed around 415. We arrived in Punta Cana around 10pm. No meal served on the plane, no reason given to us.

When we returned to Canada I submitted a self-serve eligibility claim form. There was no space to explain my situation.

Some people on our group/flight received a $300 e-ticket, I did not.

Why are you treating some customers differently from others?

I would like the same compensation as other people in my group received.

My name is Malik Khalid Zia first time I travel in air Canada Flight # Ac828 seat place# 39A (26 Jan 2024) from Toronto to Copenhagen (Denmark) & back Flight # Ac 829 seat place # 27A, I did not enjoy the entertainment system in your plan air hostess try her best but system was not working finally she handed over me a card & told that u can contact with air Canada customer Relations/Service they are the one who can compensate u for this, Hostess service was friendly, Hopefully u want me to travel again with Air Canada, Yes I will love to do that again "BUT" Depend on your Compensation, Here is my Address Malik Khalid Zia 602-47Thorncliffe park Dr East York Toronto m4h 1j5 ON Canada & Gmail is :[protected]@gmail.com

This is beyond ridiculous.. My Aeroplan was hacked early Dec and over 600,000 points were taken which we finally managed to have reinstated. I started trying to make a reservation with points to fly back from YYZ to SRQ on Jan 20th and points were around 14-18,000 total but every time I tried to book the flight I got a message saying they could Trip review

We're sorry, we're not able to process your request at this time.

I have tried to call Aeroplan every day since the Jan 20th as I have also continued to try to make a reservation but now the points are MUCH higher for the direct flights and your phone system tells me once they check my profile they can not connect me to an agent.. Being a former elite passenger pre retirement I know EXACTLY what is going on and this is BS! Because someone is not elite now with over 600,000 points I can not get through... this is huge discrimination and I am totally fed up and ready to go to social media... I also tried to email but it kept saying that I needed an aeroplan number which was of course filled out on the form so OBVIOUSLY when my points were reinstated because someone got through your system something is off and I now have no access to points or anyone at AEROPLN to speak with since I am not now an ELITE member... my aeroplan number.. is [protected] BTW I finally got so fed up with being hung on from aeroplan at least 15 times I thought I would try to get through with AC so I called AC Wed night and waited 2 hrs 52 minutes with no one coming back to the phones... THIS IS YOUR NEW SERVICE SYSTEM.?.. I spoke with Scott Anderson one of your desk managers at SRQ and he too was appalled and said he would look into this but now being back in Toronto (though I needed to get back in early FEb as I am having done on a house!) I wanted this recorded on your records as again this is totally unacceptable.. what is the use of being loyal if service is ONLY for your elite passengers!

Being the patronages of Air Canada and retired seniors in Vancouver, Canada, we are requesting airfare reductions for the two takers that we purchased through the Air Canada website on December 22, 2023.

The details of the two tickets are as follows:

Reference Numbers:3SVSCO: 3T2IYW

Tickets Numbers:[protected]; [protected]

Names of Passengers: LUK, Wing Ying; WONG Lai Mioy Carman

Air Transportation Charges; C$2,040.60; c$2,300.60

We have observed that the air transportation charges for the above two tickets have been reduced to C$1,620 and C$1,880.00 respectively as of January 7, 2024. Please see the attachments 1 and 2 for details. They even appear the same position as at the time of writing this email. This translates into an over-charge of (C$2,040.60 + C$2,300.60 - C$1,620.00 - C$1,880), i.e., C$841.20.

Hello All,

Please be advised on this email to both the travel agent TUI and the flight operator Air Canada.

The timeline of events is listed below, with supporting evidence of phone calls records, chats over the messenger and CCTV.

18/12/2023 - 5/5 we turned up to the airport to check in and it was not until this point we realised there was a passport issue, which we accept full liability for. After hours of speaking with various people from TUI / Air Canada and passport. We would need to sort the passport and rebook a separate flight for the 2/5 members of the family who were not able to join us on the flight even though all 5/5 did show up - they were not a no show. 1 parent had to stay with the 1 child so we could sort the passport and we join the passport.

20/12/2023 - New passport was sorted and flights booked separately on our own cost to rejoin the family on the holiday destination. 

20/12/2023 - I spoke with TUI at 18.42 and 18.47 local time in DR to number [protected] myself who advised it was not the company policy to move any return flights regardless of them being flexi or not and I would need to discuss this with the flight operator Air Canada. I was not told any flights were cancelled. (screen show of the call attached)

21/12/2023 - I was contacting TUI as well as my husband calling Air Canada to request pushing back the flights home by a few days as we had a flexi flight that was possible, because it was with a travel agent they had to do this. That call was made to Air Canada on 21/12/2023 at 8.14AM to number 00 800 [protected] for 21 minutes. Our booking information was given and full names, in this call it was not stated that any flights were cancelled at all by Air Canada (screenshot attached)

Ultimately, TUI did not speak to Air Canada to support the family, just trying to get together for Christmas on the most expensive holiday we have ever booked and took so long to save for.

27/12/2023 - The day we are due after the worst holiday we have ever had and Christmas ruined, I contacted TUI to re-explain the situation clearly on the messenger chat to confirm the travel plans for going home would be straight forward (screenshot attached) I was advised rest assured that this issue will not affect your scheduled flight by TUI in writing (again see attached).

27/12/2023 - 7.30AM approx, it is the check in staff that have issue locating the tickets for Craig Hooper and Harper Hooper for the scheduled flight home, their support is extremely limited and I was just handed a phone to call Air Canada Reservations who said the flights was cancelled. I asked how much were tickets for the same flight we had already paid for - 12,000 dollars, even though online for the same flight I saw them for approx £940.00. massive difference. Unfortunately we had issues with the Air Canada website accepting over 6 different cards to pay for extra flights by this time, they had sold out. Calls to the UK for VISA/BARCLAYCARD and BARCLAYS DEBIT, to confirm they no cards were blocked and it was the websites issue (call logs can back this up). 

All calls made have cost so much money on our phone bill only adding to the stress and dissapoint of the holiday with no support from TUI or Air Canada.

I booked a flight home for the 2/5 members of my family for 10PM because I needed to board the flight before the check in closed with the 2/3 childrens whose tickets were not cancelled. Being only 9.30AM in the morning, my husband and daughter booked a local hotel and got taxis as they cannot wait at the airport all day. The cost for the flight was £1,400 approx, this flight I have swallowed as a loss out of desperation as we found a better flight home that meant we would land at similar times and have extra travel costs to get home. Hotel was £101 and the taxi was 65 dollars (confirmation attached of the 1st flight booked and temp hotel).

As I am on the flight we originally booked, I found another flight leaving at 3PM that would land 40 minutes after our original scheduled flight at the same airport, out of desperation I booked this to get my family home, my daughter is only 5 and she has been through too much as it is on this nightmare holiday. These flights were 2,400 dollars (attached confirmation), I expect this to be reimbursed.

The lack of support or accountability for either company to help in this extremely stressful situation has been shocking, three children are in the centre of this who are all very young and with 2 stressed parents trying to prevent 2/5 of our family being stranded.

AC cancelled the flights and no one told us, we made it clear in our calls on the 20/21 December we would be on the originally planned holiday.

When I asked TUI to confirm everything was good, they confirmed this in writing.

I want to be reimbursed for the second flight which cost 2,400 dollars, taxi fees, temp hotel fees, alongside the actual part of the flight which was cancelled within the package with TUI, phone call costs as well as fees towards the amount of stress.

When I brought this up with TUI all they advised was to discuss this with Air Canada. Although my contract as a consumer is with TUI. Both businesses have failed to provide a happy service and failed to communicate and changes with us to allow for us to make alternate arrangements and leave us in the worst case scenario. 

Regards

Stacey

[protected]@swan-books.co.uk

3 PDF DOCUMENTS COULD NOT LOAD UP - I NEED TO SEND THESE SOMEWHERE FOR EVIDENCE.

As reported to the Air Canada representative E. and hotel manager M., I believe there is a serious security issue at the hotel Viva Maya Wyndham at which we have stayed. At around 7:20 pm, our beach bag got stolen from the hotel's lounge chair on the beach, with 2 phones, clothes, creams, prescription glasses and sunglasses! There was no security at the beach nor at the entrance to the hotel. We have subsequently observed, during following days, that no security was present at the entrance to the hotel from the beach or on the beach around hotel chairs, in the early evenings, around 6-7 pm. This was despite the incident that happened to us and my complaint. We strongly feel that hotel is being negligent and hence allows the crime to happen around its lounge chairs. The presence of security guards would have deterred the criminals.

Reservation: 4HDSKT

Dear Air Canada Customer Relations,

On December 22, 2023, the flight AC1960 was cancelled causing a disruption of my travel plans. According to the APPR's regulation relative to delayed flight, I claim a $700 compensation because more that six hours elapsed between the original and the arrival time to destination.

Thank you for your attention to this matter.

Sincerely,

Richard Thibault

[protected]@rogers.com