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Air Canada Reviews 617

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3:37 pm EDT
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Air Canada Airline ticket booking

To Whom It May Concern

I am a senior citizen on a fixed income & a long time Aeroplan member & AC client.

After 30 years away from Italy, I decided to take a trip with my wife, son, grandson.

I booked a flight end of April to FCO for travel in July 17th. returning August 14th. Flexible economy = $6,740.24 for the 4 of us…..Booking reference 4C7BKP ---Magistrale

Upon reviewing yesterday the same flight but “Comfort”, which is higher than Flex, I noticed that I paid $400.00 extra per person. = $1,600.00

I somehow find this totally unfair and somewhat very discouraging, to the point it wrecked my holiday before it even started 

Can someone at Air Canada reply to this & somehow pacify me by justifying the discrepancy in price.

As a longtime client I should be given the courtesy of a response

Thanking you in advance

Giuseppe Magistrale

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  1. Pros
    1. Extensive flight network
    2. Award-winning customer service
    3. Modern, eco-friendly fleet
    4. Comprehensive loyalty program
    5. Innovative in-flight amenities
  1. Cons
    1. High operational costs due to fleet size
    2. Vulnerable to fuel price volatility
    3. Intense competition from low-cost carriers
    4. Customer service inconsistencies reported

Air Canada Complaints 616

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4:22 pm EDT
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We(my partner and i) experienced one fight cancellation, booking overnight TWICE due to cancellation or delay and the last leg of our trip from Toronto to LAX was delayed by one day after ticket reissuance, after the cancellation of Munich flight, and the Air Canada ticket rep did not tell us that the airline unilaterally booked us one day later...

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4:21 pm EDT
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Air Canada Damaged carry on bag

We flew from Toronto to the Dominion republic the end of January 2024. We were asked in Toronto to check in our carry on luggage because there was not enough room in the overhead compartments. Which we did. When we got to our hotel I noticed my carry on was damaged. It was brand new! I just purchased it for this trip! It cost $96.11. It is dirty, Ripped. We thought we were doing Air Canada a favor by obliging and checking in our carry ons. We will never do that again!

Claimed loss: $97.11 is the cost of the carry on.

Desired outcome: I would like to be reimbursed for the cost of the bag! We are retired and on a fixed income. Not sure we will be able to afford another trip any where, let alone with Air Canada!

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1:05 am EDT
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Was supposed to travel to Air Canada: Ft. Lauderdale to Toronto, Toronto to Frankfurt, Frankfurt to Mumbai. Due to weather, flight delayed by 3 hours in FT. Lauderdale, which led to rerouting: Toronto to Amsterdam, Amsterdam to Mumbai by KLM. Was given business class boarding passes, after rerouting. In Amsterdam, at the Boarding Gate, was told that I have...

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Is Air Canada Legit?

Air Canada earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Air Canada to be a trustworthy company. Although there's a 3% resolution rate for customer complaints, which deserves attention, Air Canada is known for their high standards and safety. If you're thinking about dealing with Air Canada, it's wise to check how they handle complaints.

We found clear and detailed contact information for Air Canada. The company provides a physical address, 32 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Aircanada.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Aircanada.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Aircanada.com you are considering visiting, which is associated with Air Canada, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Air Canada is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Air Canada website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Air Canada has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 616 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the aircanada.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Air Canada. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:20 am EDT
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Booking # 2SJZSB – YYZ to PLS March 9, 2024 and return March 16, Last Name – White - I Chose Air Canada to book a group of 15. Website gave us 6 PERKS if we had more than 10. 1) REDUCED FARES - ZERO, we actually paid a great deal more because they waited until their arbitrary # of Economy Base fare seats were gone so they booked us LATITUDE fare seats. $400...

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4:29 pm EDT
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I Chose Air Canada to book a group of 15. Website gave us 6 PERKS if we had more than 10. 1) REDUCED FARES - ZERO, we actually paid a great deal more because they waited until their arbitrary # of Economy Base fare seats were gone so they booked us LATITUDE fare seats. $400 more times 15 seats. No footnote for this perk shown that we had to book 100 or any...

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6:15 pm EDT
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My ETKT [protected] (seat 18B)and [protected](seat18C) The air line was delayed and we could not take the Shandong air line to Jinan the same day (the travel time from Seoul to Jinanis only 1h35 minutes). But due to Air Canada flight delayed Air Canada rescheduled us to flight to Jinan the next day with 2 stops and totally abobt 9 hours( 5+4...

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12:15 pm EDT
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Hello, I have NOT received below REFUND (email). Thanks for attention. Sergio Tavares de Souza [protected] Air Canada - 27 Jan 2024: Montréal - Providenciales (Booking Reference: 36A6AM) - Your booking has been cancelled Air Canada [confirmation@aircanada.ca] Tue 1/23/2024 9:49...

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5:39 pm EDT
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Air Canada Cancellation of flight due to wrong information

Flight Confirmation for Shamika Roberts & Tracey Pyfrom Flight Confirmation #AC1020 Reference No#3U9LAV. I booked a flight to drive Tracey Pyfrom around in the United States on the basis of the agent saying I was able to use my Travel document to book my flight and travel. Upon arriving to the airport and trying to check in I was told that I could not travel on the travel document that I had to apply for a visa. so due to that I was unable to travel and the flight agent cancel the trip for Tracey and myself. I am not looking for a refund but for a credit to be able to travel at a later date due to the information I was given.

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4:41 pm EDT
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Air Canada Missed connecting flight on account of storm on previous flight.

Dec 8 2023 Flew from Kelowna to Vancouver too late to catch connecting flight from Vancouver to Bangkok.

They gave me flights and boarding passes from Vancouver To Seoul then Seoul to Bangkok to fly out next day, which they paid for.

I got a room at the Fairmount hotel at the Vancouver Airport which I paid for $388.00. They had 2 taxi vouchers and a room for me to stay at overnight, But I was tired because i had been in the Kelowna Airport since about noon until I flew out. I arrived in Vancouver 22:15.

I was 32.5 hours late from my original flight which landed in Bangkok while I was still in Vancouver Airport.

Last year i got a business ticket for $5000.00. This ticket cost me $8500.00 It was a direct flight Vancouver to Bangkok. Last Years flight was 2 Legs after I got to the Vancouver.

Claimed loss: $388 for hotel room and some help with the money i paid for the ticket plus a late charge for 32.5 Hours

Desired outcome: I'm having a problem uploading anything!! I've been trying but only was able to upload my boarding passes. If you can help I can send you emails for Hotel Bill plus other info that you require. Thank You very much. [protected]@hotmail.com

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10:57 am EDT
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My ticket reservation is 3LZWFF 15-02-24 AC1951 Québec 05h00-Toronto 06h:45 AC1 Toronto 12H:50-Tokyo 16H:55 NH871 Tokyo 00H:05-Jakarta 06H:00 When I was arrived at Toronto early morning around 06H45 and waitting for next flight to Japan suppose 12H50pm there are so many delay and they change the flight and I got sms from Air canada on my attachement...

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6:49 pm EST
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Air Canada 12 hour flight disruption March 3 2024 Vancouver.

myself Jim Trevors and my wife Christine Purcell flew from Brisbane Aust ac36 to Vancouver. Our connecting flight ac 234 was cancelled. We tried every flight standby to Edmonton and finally got on ac250 at 10pm. A 12 hour delay. Our baggage was lost also. Mine came today March 8th at noon my wifes March 6th at noon. As we live in High Prairie AB we got a hotel room in Edmonton Sunday nite at midnight after arrival from Vancouver. Cost was 120 dollars. Please advise if this is sufficient as a compensation claim.

Desired outcome: As per compensation laws per air passenger protection regulations.

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9:06 am EST
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bonjour; veuillez noter que le dossier n :3P5HNF au nom de georges chakib akl billet d avion Montreal TO Phuket, j ai eu deux problemes a votre station Air Canada station Narrita. je considere que les deux problemes proviennent de la gerance des employes de la station. les faits sont les suivants : en allant le 16 janvier 2024 vol AC5 ,1:05 PM de...

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12:52 pm EST
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So first thing, this was our family trip from Edmonton to Varadero. Our experience with Air Canada vacations was not a good one to say the least! Edmonton to Calgary nothing went wrong, Calgary to Toronto nothing wrong except the fact that we knew we were missing our connecting flight to Cuba because of a 1h delay! Air Canada help desk in Calgary said just...

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11:01 am EST
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So first thing, this was our family trip from Edmonton to Varadero. Our experience with Air Canada vacations was not a good one to say the least! Edmonton to Calgary nothing went wrong, Calgary to Toronto nothing wrong except the fact that we knew we were missing our connecting flight to Cuba because of a 1h delay! Air Canada help desk in Calgary said just...

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4:02 pm EST
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Air Canada Some of people on our delayed flight received an e-ticket for $300.

Reservation Code: 4Z3L9O

Cas7301205-Y6M7R9

Flight AC934 Jan 14/24 scheduled to leave YYZ 815am

We checked in around 530am and by 535 we were informed flight was delayed until 245pm. This flight departed around 415. We arrived in Punta Cana around 10pm. No meal served on the plane, no reason given to us.

When we returned to Canada I submitted a self-serve eligibility claim form. There was no space to explain my situation.

Some people on our group/flight received a $300 e-ticket, I did not.

Why are you treating some customers differently from others?

I would like the same compensation as other people in my group received.

Desired outcome: I would like same compensation as rest of my group received. As per my passenger rights I should be entitled to a $300 voucher

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9:43 pm EST
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Air Canada Entertainment system in the plan (Flight # Ac829 & Ac829

My name is Malik Khalid Zia first time I travel in air Canada Flight # Ac828 seat place# 39A (26 Jan 2024) from Toronto to Copenhagen (Denmark) & back Flight # Ac 829 seat place # 27A, I did not enjoy the entertainment system in your plan air hostess try her best but system was not working finally she handed over me a card & told that u can contact with air Canada customer Relations/Service they are the one who can compensate u for this, Hostess service was friendly, Hopefully u want me to travel again with Air Canada, Yes I will love to do that again "BUT" Depend on your Compensation, Here is my Address Malik Khalid Zia 602-47Thorncliffe park Dr East York Toronto m4h 1j5 ON Canada & Gmail is :[protected]@gmail.com

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1:42 pm EST
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This is beyond ridiculous.. My Aeroplan was hacked early Dec and over 600,000 points were taken which we finally managed to have reinstated. I started trying to make a reservation with points to fly back from YYZ to SRQ on Jan 20th and points were around 14-18,000 total but every time I tried to book the flight I got a message saying they could Trip...

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4:47 pm EST
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Air Canada Request for reducing the airfares by C$841.20 for two tickets already purchased

Being the patronages of Air Canada and retired seniors in Vancouver, Canada, we are requesting airfare reductions for the two takers that we purchased through the Air Canada website on December 22, 2023.

The details of the two tickets are as follows:

Reference Numbers:3SVSCO: 3T2IYW

Tickets Numbers:[protected]; [protected]

Names of Passengers: LUK, Wing Ying; WONG Lai Mioy Carman

Air Transportation Charges; C$2,040.60; c$2,300.60

We have observed that the air transportation charges for the above two tickets have been reduced to C$1,620 and C$1,880.00 respectively as of January 7, 2024. Please see the attachments 1 and 2 for details. They even appear the same position as at the time of writing this email. This translates into an over-charge of (C$2,040.60 + C$2,300.60 - C$1,620.00 - C$1,880), i.e., C$841.20.

Claimed loss: C$841.20

Desired outcome: We would like to have a reduction in airfare please since we are patronage of Air Canada and retired. Aero plan numbers: [protected]; [protected]

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1:49 pm EST
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Hello All, Please be advised on this email to both the travel agent TUI and the flight operator Air Canada. The timeline of events is listed below, with supporting evidence of phone calls records, chats over the messenger and CCTV. 18/12/2023 - 5/5 we turned up to the airport to check in and it was not until this point we realised there was a passport...

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11:33 pm EST

Air Canada Air canada vacations - security at the hotel

As reported to the Air Canada representative E. and hotel manager M., I believe there is a serious security issue at the hotel Viva Maya Wyndham at which we have stayed. At around 7:20 pm, our beach bag got stolen from the hotel's lounge chair on the beach, with 2 phones, clothes, creams, prescription glasses and sunglasses! There was no security at the beach nor at the entrance to the hotel. We have subsequently observed, during following days, that no security was present at the entrance to the hotel from the beach or on the beach around hotel chairs, in the early evenings, around 6-7 pm. This was despite the incident that happened to us and my complaint. We strongly feel that hotel is being negligent and hence allows the crime to happen around its lounge chairs. The presence of security guards would have deterred the criminals.

Claimed loss: around $4200

Desired outcome: Reimbursement for the damages incurred and ruined Christmas family vacation sold to us by Air Canada Vacations.

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About Air Canada

Screenshot Air Canada
Air Canada is Canada's largest airline, offering domestic and international flights. It provides passenger transport, cargo services, and frequent flyer programs. Customers can book flights, hotels, and car rentals through its website, www.aircanada.com. The airline also offers mobile check-in and boarding pass options.
How to file a complaint about Air Canada?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Air Canada. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: Provide a detailed account of your experience with Air Canada. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any other service-related concerns. Mention any specific transactions, including dates, flight numbers, and any correspondence with the company. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. Explain how this issue has personally affected you, such as causing missed connections, additional expenses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, boarding passes, correspondence, or photos. Please ensure you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Air Canada. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, an apology, or any other form of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any responses if necessary to further your case.

Overview of Air Canada complaint handling

Air Canada reviews first appeared on Complaints Board on Oct 6, 2006. The latest review Booking 325KDV Florence to Munich to Montreal was posted on Jul 16, 2024. The latest complaint Delayed bag was resolved on May 08, 2023. Air Canada has an average consumer rating of 1 stars from 617 reviews. Air Canada has resolved 24 complaints.
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  1. Air Canada Contacts

  2. Air Canada phone numbers
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    Philippines
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    Russia
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    Saudi Arabia
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    Singapore
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    South Africa
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    South Korea
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    Spain
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    Sri Lanka
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    Switzerland
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    Taiwan
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    Thailand
    +90 212 249 7430
    +90 212 249 7430
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    Turkey
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    Vietnam
    More phone numbers
  3. Air Canada emails
  4. Air Canada address
    PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada
  5. Air Canada social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2024
Air Canada Category
Air Canada is ranked 12 among 221 companies in the Airlines and Air Travel category

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