The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Air Canada Customer Care Service

113 Reviews

Air Canada

PO Box 64239, RPO Thorncliffe
Calgary
Alberta
Canada - T2K6J7

Customer Support Phone Numbers

1888 247 2262(USA and Canada)
14 16
800 6699 2222(International)
6 3
800 444 2007(Argentina)
1 1
1800 952 0337(Colombia)
1 0
2 0
1 0
1 0
1 0
1 0
1 0
1 1
+852 800 906 519(Hong Kong)
1 0
+62 215 226 660(Indonesia)
1 0
1 0
1 0
1 0
+60 327 152 053(Malaysia)
1 0
+64 508 747 767(New Zealand)
1 0
+63 27 379 710(Philippines)
1 0
1 0
+966 920 002 185(Saudi Arabia)
1 0
+65 62 388 112(Singapore)
1 0
+27 114 631 147(South Africa)
1 0
+82 237 880 100(South Korea)
1 0
1 0
+94 115 474 747(Sri Lanka)
1 0
+41 848 247 226(Switzerland)
1 0
1 0
+66 27 181 839(Thailand)
1 0
1 0
1 0
1 0
0 0
0 0
+60 327 152 211(Malaysia)
0 1
+63 28 195 545(Philippines)
0 0
0 0
+966 138 822 602(Saudi Arabia)
0 0
+65 68 849 919(Singapore)
0 0
+27 114 631 172(South Africa)
0 0
0 0
Germany
Hahnstrasse 70, 60528 Frankfurt

Poland
ul. Flory 9/5 00-586 Warsaw POLAND
Fax: +48 226 968 524

Czech Republic
Krakovska 7, 110 00 Prague 1, Czech Republic

Cuba
Air Canada Reservations 23 Street and P Vedado Habana, Cuba
Fax: +53 78 363 227

France
Terminal 2A, Gate 6, Charles de Gaulle Airport, 95716 Roissy, France

India
111, Ansal Bhawan 16, Kasturba Gandhi Marg New Delhi - 110 001

Indonesia
The World Marketing Mayapada Tower, 7th Floor, Suite 07-07 Jl. Jend Sudirman Kav. 28 Jakarta 12920 Indonesia

Israel
Azrieli Center 1, 132 Menachem Begin Rd, Tel Aviv, 67011, Israel

Italy
Air Canada Reservations Torre Uffici 1- Aeroporto di Fiumicino 00054 Fiumicino - Rome 

Malaysia
Office Suite 19-10-1, Level 10, UOA Centre № 19, Jalan Pinang, 50450 Kuala Lumpur Malaysia

Mexico
Blvd. Manuel Avila Camacho № 1- 8th floor Col. Lomas de Chapultepec Mexico, CP 11009 D.F. Mexico

Philippines
Ground Floor, Unit 14-A Colonnade Residences Condominium 132 Carlos Palaca Jr. Street Legaspi Village, Makati City Manila, Philippines 1229

Russia
Aviareps AG 14 Olimpiyskiy Prospect 129090 Moscow

Saudi Arabia
P.O. Box 1878, King Abdul Aziz Street, Al Khobar 31952, Dhahran, Saudi Arabia

Singapore
180B Bencoolen Street № 05-01 The Bencoolen Office Tower, Singapore 189648
 
South Africa
2nd Floor, South Block, 23 Eaton Road, Bryanston, 2191 Sandton South Africa

South Korea
Air Canada 7F, Donghwa B/D, 58-7, Seosomun-dong Jung-gu, Seoul, Korea 100-736

Spain
Calle José Ortega y Gasset 22-24, Planta 5, Oficina 542, 28006 Madrid, Spain

Sri Lanka
54 Walukarama Road Colombo 3 Sri Lanka
Fax: +94 115 220 066

Taiwan
Unit 7-5, № 220, Sung Chiang Road, Taipei 104, Taiwan
Fax: +886 225 111 252

Thailand
14th Floor Charn Issara Tower II 2922/215 New Petchburi Road, Bangkapi, Huaykwang Bangkok 10320
Fax: +66 27 182 089

Turkey
AiRep Havacılık ve Turizm A.Ş. Mete Caddesi, № 18/1 34437 Taksim Istanbul Turkey
Fax: +90 212 334 29 87

UAE
P.O. Box 1200 Deira, Dubai, United Arab Emirates
Fax: +971 42 948 889

Vietnam
Saigon Pearl Plaza, 3rd Floor, 92E Nguyen Huu Canh Street, 22 Ward, Binh Thanh District, Ho Chi Minh City, Vietnam
Fax: +84 286 291 2281
Plus

Air Canada Complaints & Reviews

Air Canada / overseas flights

Bi
Billy Reid on Oct 14, 2018

On September 30 we flew Air Canada Rouge from Toronto to Prague on an overseas flight of 8 hours. We felt service was inadequate for a flight of this length. Since there wasn't any entertainment, iPads were handed out to download programs. However there wasn't enough of them. Those who had...

Air Canada / stranding my 13 year old son in vancouver airport by himself

Ma
Marty James on Oct 13, 2018

My son was flying from Edmonton to Cranbrook for his birthday to come see me, his father and his family, and had a connecting flight out of Vancouver. The flight was running late from Edmonton, and arrived late in Vancouver, and his connection flight to cranbrook( the only flight left that...

Air Canada / air canada fraud! over selling seats!

Ma
maryfedorchuk on Oct 10, 2018

Air Canada oversold flight from TO to Halifax, Oct 8, flight #LO4151, departing at 10:55 pm. As a result my husband and I were bumped off our flight, even though we booked and paid on April 13, 2018!! (LOT POLISH AIRLINES REF # MH4FR5 E ticket numbers 080579754447) We arrived from Warsaw...

Air Canada / canceled flight reimbursement

Ra
Randy Ries on Oct 7, 2018

Flight 7333 from Toronto to Mpls was canceled on Sept.30, 2018 forcing a layover to the next day. On Monday 10/01/2018 my flight number was 7731. My ticket # was 0147210612666. I incurred costs for a hotel, meal and taxi. 247.26 Staybridge Suites 68.11 3 Uber rides 48.91 Dinner I should be...

Air Canada / flight ac 8171

Kr
Kresimir on Oct 5, 2018

Dear team, I am writing regarding a delayed/cancelled Air Canada flight. Flight number: AC8171 Departure airport: Pittsburgh Scheduled departure time: Fri 11/09/18 16:15 Arrival airport: Montreal Number of passengers: 1 This flight was late in departure and made me late for my connecting...

Air Canada / rude stewardesses, 2 hour delay after landing

Do
Donna, Red Deer on Oct 3, 2018

AC1861 flight from Las Vegas on Oct 2/18. Ground crew did not have site ready for plane due to snow accumulation from previous night snow storm. Sat on tarmac for 1 hour with no beverage service even after the pilot said water service would be provided. Denied washroom service. Literally...

Air Canada / downsize of the plane and didn't get on

He
Helen Chau on Oct 2, 2018

Tuesday, Oct 2, 2018 AC0009 Toronto - Calgary ETD 8:30 a.m. Client Name: Mrs. Sharon M Dodsworth Ticket No: 0142870865780 Booking No: XPDLRO-1S Due to downsize of the plane she cannot get on. She is a frequent flyer of Air Canada. We want to know why and very disappointed with Air Canada systems and...

Air Canada / rudeness, delay, lost luggage, forced to change flight, missed rehearsal event

Ke
Kenneth Lin on Sep 29, 2018

Names: Lin Karenweiru Lin KennethTsungJu Date: 8/31/18 Issues: 1) flight delay AC709, changed from AC145 to AC193 2) Delayed luggage from AC193. Baggage tracking file reference YYC AC 98241 Request: fair compensation My entire family of 30 people were on our way to attend my niece...

Air Canada / lost bag delivery

Na
Nada20018 on Sep 25, 2018

On Sunday September 23 rd Mrs Aiche El- Masri took the AC 881 flight from Paris to Pearson Airport when she arrived at 3:40 her two luggage were missing she made a report and filed her two lost luggage this is the report details Station YYZ AC 66567 this is the file number On Monday September...

Air Canada / fraud on the air canada website

Ra
Razer99 on Sep 18, 2018

I had wanted to book at flight from Vancouver to Hong Kong in Nov 13 and return in dec 17 and the web site shows a price of $HK4670 but when you book it, it turns to $HK6420 and not $HK4670. As a result, I kept on booking until the price match what your web site stated which is Nov 13 and...

Air Canada / delayed baggage

An
Ana Maria Peredo on Sep 14, 2018

I am writing concerning a very upsetting experience I had on my recent Air Canada flight 996 from Vancouver to Mexico City, on 27 August 2018. When we arrived in Mexico City and my bag did not show up on the carousel, I contacted an Air Canada staff person. She informed me that my bag had...

Air Canada / baggage / flight delays

Ke
Kendra Rucker on Sep 14, 2018

My mom Denise Rucker am Kendra Rucker already put in a complain of all the things and trouble we went threw. I called to check to see if they had are bags the supervisor told me that they close are case after 5days and contacted you again because they have no clue where are bags are. We...

Air Canada / case number is: cas-1021210-w0d9z5

Sh
Sharlene MacDonald on Sep 13, 2018

Please review my request and the lack of response from air canada, is to my last 2 emails. Sept 7th, 2018 Ryan Dickson Customer Relations I sent a reply to your offer below on June 26. To date I have not even received an acknowledgement. This is not professional customer loyalty be any...

Air Canada / ac796

Ch
Chu Zhang on Sep 12, 2018

Accidentally clicked the wrong date while booking the flight. Called in to try to get the date changed within 24hrs and could not reach through their system and also left my number on their system to be called back. Could only reach them after 24hrs and was charged the full change fee of...

Air Canada / food

Sa
Sam Nirenberg on Sep 10, 2018

Hi I flew to Toronto from Israel yesterday and when I got home I had severe diarrhea all night . My husband was also ill. We were both in business class on AC 85 . I just saw my doctor and he is pretty sure it's food position. My cousins were in economy on the same flight and they have had...

Air Canada / customer service

Fa
Fatimasyedahmed on Sep 9, 2018

I wanted to add to my previous complaint that no Air Canada representative would not give us the correct information on the gate with their customer Service. It is not clearly defined where their customer service and my husband spent valuable time looking for them and was unable to find...

Air Canada / nerve wrecking flight from edmonton to calgary in broken aeroplane.

Le
Leposava Laban on Sep 9, 2018

On May 15 2018 15:30 my daughter Teodora Radunovic and I Leposava Laban have flown from Edmonton to Calgary on Air Canada Flight # 8151 at the gate # 49A and with window seats #13A and 13C with final destination Belgrade Serbia. From the moment that we have sat down in our seats in thi...

Air Canada / flight from dublin to vancouver /calgary on september 3 2018

Da
David zaluski on Sep 7, 2018

I was returning from Ireland with my disabled sister 62 years and daughter 21 after attending my eldest daughters wedding. We left Cork at 3:30 to catch the flight at 10:10 out of Dublin. There was a major construction on the M8 and we were delayed by over an hour. I was not too concerned...

Air Canada / prepaid seats were not available

Te
Teresa Baldassarra on Sep 5, 2018

Upon returning from San Diego to Toronto, flight AC 1886 on September 3, we realized upon checking in that none of our prepaid seats were available. My family of 9 was separated even though I showed the ticket agent that all seats had been prepaid and confirmed prior to departure. Several...

Air Canada / denial of boarding

Am
amulya n on Sep 3, 2018

Flight Number: 7372 Flight Date: 2018/08/30 Departure City: YYZ Toronto Pearson Arrival City: IAD Washington Dulles Ticket Number: 014-256151318 Hi I was stranded alone in Toronto airport as I was denied boarding the flight. I am from India and had traveled to Canada on Aug18th on tourist...