Air Canada – Page 29

Recent Air Canada Trip-A Comedy of Errors, Cancellations and Mishaps

I have flown with Air Canada over many years, and have often received Elite status, including super-elite one year. I have also supported Air Canada in many ways, defending them as an excellent airline. I am now largely retired, with my Elite status expiring at the end of February.

I recently travelled to see my son and family in Amherst MA. Flights were first reserved from St John's to Montreal on AC 7529 16 FEB 18 130P and then to Hartford on AC 7302 16 FEB 18 415P.

I was informed on 16 February that there was a delay to the flight leaving St John's, enough to make the connection to Hartford impossible. I then re-booked for Saturday 17th, and flew through Toronto rather than Montreal. All went well on these flights but I found out that the flight from Hartford to Montreal the previous evening had been cancelled. It was as well that I re-booked!

A garrulous employee on the flight to Hartford told me that they were short of airworthy aircraft.

My return to Montreal was booked on AC 7301, 22 FEB 18 at 230P. I arrived in plenty of time, nice day, to be told that the flight was cancelled becaused of freezing rain, in Hartford and Montreal. There certainly was not any freezing rain when I arrived, and friends told me that Montreal had good weather that day. You can check for yourself, obviously you have more information. The person conveying the information (Joe) was quick to insist that the arline had no responsibilty since the cancellation was weather-related. Joe could benefit from some training and guidance on how to address passengers in a pleasant and respectful way.

I was then re-routed through Toronto, arrived in Montreal the early hours of the next day (23 February) instead of at 355 pm on the 22nd. Something of an ordeal.

For my return I was booked on the flight AC 7530 on 24 FEB 18 at 810P, a late flight, I thought that I would watch a movie. No such luck, flight was delayed by 3 hours, and the entertainment system was non-functional.

I don't like to be a victim, but I have often noticed service on the flights to St John's is much poorer than on other AC flights, even though the flights are generally full. None of the original flights on my itinerary were on time-they were either cancelled or considerably delayed. Service to Hartford from Montreal seems like a joke, to say the least.

Sincerely
Ian Jordaan (FREQUENT FLYER - AC [protected])

Sunday Feb 25, 2018 took AC flight from Munich to Toronto. Departed 1.5 hours late, or after 1 pm. We were served lunch, I ordered the pasta with red sauce thinking it would be a safe choice. 2 hours later my blood pressure dropped, I felt the most horrible headache ever, I started seeing white and had to run to the washroom, where literally exploded.. I went a couple of more times and arrived to TO puke bag in hand and totally sick.

Do eat before your flight, unless you want to risk certain death by food poisoning.

We were flying from Montreal to Toronto - Billy Bishop Island Airport on Flight AC 7969 on Monday, February 19. However, due to a dense fog, and after 45 minutes of flying in circles, the plane was not able to land and returned back to Montreal. While we understand weather conditions change and security should always be a priority, I am disappointed with the lack of information provided by the AC crew. The flight attendant provided status flight information to selected passengers only, however, when I asked for an update, I was confronted by a rude and impolite attendant. While I tried to not take the situation personally, the staff purposely did not serve me beverages but offer beverages and snakes to other passengers.
Air Canada's service felt apart gradually once we landed back in Montreal. The Customer Service station on Gate 1 was extremely unhelpful. I tried to get on stand by on the next flight to Toronto but was informed in a ruddiness manner to contact the AC help desk. To my surprise, the same agent booked other passages in the stand-by list. In addition, the phone attendant told me that all flights to Toronto were booked, however a passenger beside me advised that she was included on a stand by list for a flight leaving at 9 pm.
After a 30 minute back and forth walking between gates 1 and 57, I was put on a stand by list for flight AC 425. The flight did not leave until 11:30 and while I recognize the flight attendants were tired; their lack of customer service and professionalism shocked me. We were all tired at that point, and also concerned about the possibility of having to flight back to Montreal - as indicated by the pilot -one additional time. The inability presented by the flight attendants on flight AC 7969 and AC 425, combined with the poor customer service at the gates at the airport, showed me that Air Canada needs to train staff with competence to be passionate and helpful when situations where passengers are stranded for endless hours.
I am revolted by the poor customer service provided, and unfortunately, I will have to look at other airline options where my business is appreciated when booking my next flights.

Today we were once again delayed on a flight 1854 from air canada, today was just under 1 hr I believe 45 min trying to depart that was supposed to be 12:15 am but finally left 12:45am np reason why, but then getting our bags to come up from the plane took an additional 1.5 hrs so far... this is not acceptable
Last year we had a similar issue with air canada and were stuck on the tar mat waiting to depart from phoneix and waited 2 hrs in the plane due to a water issue on the plane
You are one of the most expensive travel providers yet continually disappoint your passengers with no reasonable explanation just a "I'm sorry" answer
This is unacceptable regardless of the issues surrounding today's issues manpower, too cold was what I was told by your representative that staff can only stay outside 15 min before requiring a break... so you make accommodations you call in extra staff you do what you need to do to get people moving.
We live in canada you deal with the weather just like everyone else that lives here
You charge us more then enough to travel at least you could ensure that we are not further delayed due to your issues

hello my name is micheline valade ima dedicated customer and I usually always enjoy my air Canada flights but my last flight was a little different. on my flight to san Francisco from Montreal I was eager to use the inflight wifi as the crew proudly stated on the intercom. I logged onto the wifi and went straight to Netflix hoping to watch and episode of house of cards but it didn't load. I got confused and googled youtube hoping it world be there as well but that couldn't load as well. it seems that the plane that I went on didn't have good wifi. I am sending this so that when i go on my next flight I will get the joy of watching anything I want. thanks for reading

-Michelin
(this is written by her grand-daughter on her behalf)

You guys should really get your act together. You cancelled my moms flight made her miss Christmas. Then made her take a flight the next day. Delayed it and delayed it again is this a joke. And there's no money back or discount for another flight. Oh boy you guys really need to get ur act together you better watch ur back. This is a joke. You guys are the worst airline. Never again.

To Whom it may concern:

My bags were checked at the air Canada counter in Logan airport in Boston. The original flight was suppose to be from Boston to Toronto ending in Lisbon Portugal. I Checked in 2 bags I payed an extra bag fee, final destination for my bags and myself was Lisbon with air Canada. The flight from Boston to Toronto got cancelled, I was rebooked through air Canada on a new flight from Boston to Montreal then to Toronto, the flight was delayed so I missed my connecting flight from Toronto to Lisbon. I spoke with an air Canada agent to rebook a flight for me to Portugal, because I still had a connecting flight from Portugal to the Azores that I did not want to miss. A flight was arranged from Toronto to Miami then onto Lisbon Portugal. The problems with my luggage started in Toronto my bags were missing I was unable to go through customs without my bags. After two and a half hours my bags were located, I almost missed the flight to Miami because of my missing luggage, I was shown a computer picture of my two bags, I confirmed that the picture of the bags on the airport treadmill were my bags. I was approved to go through customs.
I was now on the flight to Miami, I arrived in Miami had a layover in Miami and waited for my connecting flight to Lisbon Portugal. I arrived in Lisbon on December 20th
But my bags did not arrive in Lisbon. I have checked the website that I was given and one of my bags are in Miami the other bag is missing. This is unacceptable my Journey started in Boston on December 18 and I traveled for four days a total of 70 hrs with a great deal of delays lost luggage and anxiety no bath no clothes, no sleep. To now arrive at home in the Azores and my bags are missing. This is totally unacceptable.
I would need a response to the inquiry on my luggage as soon as possible.
I have traveled extensively and never have I seen such incompetence.

Any news on my luggage would be greatly appreciated

My claim ticket numbers for my bags are as follows.
AC142018
AC142017

My phone number is [protected]

Thank you
Ana Fialho

On September 1, 2017 we were booked on AC flights from Kelowna to Dublin via Vancouver. The international flight was great. Our return flight AC 1905 On September 23 from Edinburgh to Toronto was also great. Our boarding passes issued in Edinburgh showed our prepaid seats from Toronto to Calgary that one was incorrect. We were advised to check it out in Toronto.

We arrived at our departure gate Flight AC 143 Toronto to Calgary 2 hours ahead of boarding. Your boarding agents didn't arrive until 10 min before boarding time and this was a full flight. My husband was still in his prepaid seat of 16E and I was now allocated to row 20 middle.

Upon inquiring and showing our travel documents from Maritime Travel that confirmed we had paid for these seats on Mar 7 we were rudely told to Sit down and I will get to you.
When over half the plane had been boarded we inquired again to be rudely shouted at again I'm working on it. She eventually got it straight and the agent checking boarding passes said you must be happy she got you exit row seats. My reply was we paid for those seats 6 months ago.

We purchased seats so we would not have seat issues with multiple flights.
What is the point of purchasing seats when someone in AC seat selection
can change a prepaid seat at will. My husband and I have the same last names and all our documentation was all linked

Your boarding agent in Toronto was rude, condescending and totally unprofessional. I understand that things get chaotic when boarding large volumes of travelers but being polite and courteous is part of the job. Also agents arriving more than 10 minutes before boarding would have certainly helped there stress levels.
All the Air Canada boarding agents in the other airports were excellent.

This is unacceptable behavior of an Air Canada employee. We have told our travel agent in future please do not book us through Air Canada if possible and definitely not through Toronto.

Yours Marilyn Duffin

Aug 06th 2017
my wife and I arrived at Toronto's Pierson airport well in advance to catch our confirmed 8:15am Air Canada flight (AC 1640) to Miami.
(we arrived at Toronto Terminal 1 at 3am or there abouts)

When we arrived at the Air Canada baggage drop off…. We were informed that we were on “Stand By”. Apparently, the “flight (AC 1640) was overbooked”. The lady at the counter was very pleasant and she indicated that we “may be ok” but it can not be confirmed. At 3am I looked behind me and saw no one standing in line to catch an 830AM departure the airport was quite deserted actually.

I explained that we have a cruise ship to catch and we really have to be on that flight.
I even showed her our paper work that indicated we had a “confirmation” to be on that flight. (See attached photo)
She put a note on our account to this effect and indicated that we would probably be ok but she could not guarantee it. She hinted that there may still be space in First Class.

We were now VERY CONCERNED, that we may not catch our flight to begin our belated honeymoon cruise. Not a pleasant way to start a holiday.
Naturally, I asked if we should upgrade to first class.
She could not process that at her terminal.

When we got through security, we waited near the gate not daring to leave so we could be the first person to speak with the gate personnel. Not a very relaxing way to spend the first few hours of our honeymoon.

We also called Celebrity and explained the situation.
He indicated that if we did not catch this flight, they would fly us to San Juan.
Not the most ideal but a suggestion and possible solution non the less.

While waiting at the gate I noticed 2 (Air Canada) ladies at a different counter.
When I approached them I stated our case and the one lady was kind enough to look things up for us.
She indicated the same story….. you are on stand by. You MAY be OK but I can not guarantee that.
She also indicated that if we did get on the flight, my wife and I would not be seated together.
(NICE! Our honeymoon and we may or may not be able to sit together!)

I asked if we could upgrade to first class.
She looked into a few things and then processed the request.
She assured us that by doing this upgrade we had a guaranteed seat and we would be bedside each other.

Bottom line we went $659.40 ($329.70 each) out of our way to ensure we had a seat on a confirmed flight so we would not miss our cruise ship in Miami. (See attached Photo)

On a side note…. I feel that people that do not do “Online Check in” are at a great disadvantage.

We did not do Online Check In either simply because the day prior to vacation was quite hectic.

All we are asking is that we get reimbursed for our upgrade to first class so we were assured to catch the "confirmed" flight to Miami.
We booked well in advance.
We arrived over 5 hrs before flight departure.
Air Canada overbooked the flight not us.
We experience a very uneasy start to what should have been a wonderful experience.

Should you have any other question or concerns …. Please do not hesitate to call or email.
[protected] [protected]@marinersolutions.com

I recently flew from Havana to Sydney via Toronto and Vancouver on 13th, Booking Reference K53BXI, Air Canada incoming flight was delayed from the scheduled 0745am departure to a revised 10, 45 but then actually did not leave until close to 1300.
I arrived in Toronto an hour after my connection had departed for Vancouver.
There were no more business class seats available on the next flight and after paying such a large amount for business I was reluctant to travel the next sector on economy without a refund.
I was then stuck in Toronto for 2 nights until an available business seat become available on next 2 segments.
I was offered no assistance in accommodation due to being delayed by Air Canada. I travel with a number of other airlines and have never been left to find and pay for my own accommodation when delayed by late flights.

My flight from Havana which was originally supposed to be 9th September was cancelled but that was because of Hurricane IRMA and outside Air Canadas control and I was happy to pay for the 4 nights stuck in Havana but it would have been nice if Air Canada had emailed passengers about the cancellation rather than leaving the whole flight standing in line at the check in with no one to advise passengers what was happening, it was a shambles and no representatives were available to assist with rebooking etc.
I had to get my partner in Australia to contact Air Canada in Canada to re organise alternate flights. No one was at all helpful.

A few years back, when Areoplan announced that points would expire if an account was inactive for one year, an Areoplan agent told me that all I had to do was to buy gas at an Esso Station (inserting my Areoplan card during the process), and that the points earned at the Esso Station would keep my account active. However, despite getting gas at Esso in the past several months, my points have expired. I called Areoplan and the Agency told me that Esso points sometimes do not get recorded! She said that I have to look at my receipt (despite inserting my areoplan card into the pump as part of the process) to ensure that the Areoplan number was printed. And even then, she said the points may not be recorded. NOW THEY TELL ME THIS! SHE SAID IT WAS MY FAULT FOR NOT VERIFYING THAT THE POINTS WERE BEING RECORDED! I had cancelled my Areoplan Visa card 8 years ago because the flights were near impossible to book, but kept accumulating some points with infrequent travel with Air Canada. It was a terrible Plan back then, and obviously hasn't gotten any better.

I wish to make you aware of an incident when I was flying back on AC848 seat 40H last Wednesday from Toronto Pearson Airport to Heathrow. I was sitting in my seat and whilst we were waiting for people to board a maximum sized hand luggage suitcase fell and hit me. Luckily I saw it out of the corner of my eye and stopped it with the back of my hand but needed ice on the flight to keep the swelling down. It had been placed on the top of a full sized briefcase, also owned by the same person, on its wheels which made it so easy to be dislodged just from people walking on the plane. My concern was it could have been far worse hitting someone on the head and although my bruising was only for 2 days plus jarring to my shoulder and arm only a day to recover from, I believe the policy on hand luggage has got too lax as an Indian woman in front of this chap had put 3 bags in the same locker, one being full of clothes but twice the sized I believe she was allowed. The cabin crew who gave me the ice was very apologetic unlike the passenger in question in 40G who said nothing just moved his briefcase when prompted by cabin crew. Surely if you put the cases in on top not wheels down this could stop this or the limits adhered to? I had to put up with halved leg room on the flight there as the seat in front had been lowered to its max, as a 6 foot tall person I am unsure why this is allowed. 7 hours flight both ways was hampered for either reason. I am not one to normally bother to complain but this time it has forced me to send this. Your comments and consideration in this matter would be much appreciated.
Kind regards
Andrew Kidd
[protected]@ntlworld.com

8/29/17 Berlin Airport is a crazy mess for all including Air Canada passengers. The "Air Canada Rouge" designation is confusing coupled with the flamboyant male black flight attendant with bright red long fingernails and tight pants we then encountered on our flights to get home to Seattle from Copenhagen through Berlin and Toronto after completing a Princess cruise. And Toronto's Air Canada procedures including face photos, passport checking at least five times, a computer screening that says "wait for your initials to appear" only the initials are not on that computer screen but ceiling height on a different big screen, and then prohibiting my boarding because that screen said 0/0 for no checked bag even though it was checked through to Seattle - almost made me miss the plane with my four traveling companions. My bag WAS in Seattle last night. Air Canada Rouge perhaps means "rogue?" Crazy mess for sure. And if "Rouge" really means trans and homo, I will vote with my feet and go elsewhere.

My name is Abeer Aoun, my flight from Toronto to Beirut(Lebanon) was on August 18, I had two grey Delsey
luggage, but when I arrived to Beirut international airport I have received only one luggage, but the biggest one was missing.
Today is August 30, and I still did not receive my bag.
I live in the south of Lebanon which is almost 3 hours far away driving from the airport, and I was checking on daily bases but no response and no luck.
after many calls and check ups we found out that the bag is still in Toronto airport and never been loaded to the plane.
I am so disappointed that no body even did an effort to find out whose bag is that missing bag in Toronto airport, besides my whole vacation is 20 days only, and I still did not get any response from there.I had my most needed and valuable stuff in the bag, and I had to buy lots of stuff to replace whats missing.
I am so depressed that even i have a wedding for my cousin and i had to buy a new gown and the bride's gift again!
This experience honestly has ruined my excitement and joy to visit my parents and country overseas!
Contact details:
Abeer Aoun
phone#[protected]
phone#[protected]
flight number Air Canada 848
Reference number# qugv7z

Our flight Calgary to Ottawa was cancelled because of the hurricane Harvey. I think that was stupid because when they cancelled all of their flights the weather was ok. Us, passengers, didn't get any kind o assistance, no help, no information. Agents were useless as well. We spent many hours at the airport before we returned home. Till then nobody cared for us.

After check-in and submission of luggage to Air Canada agent at Pearson Airport in Toronto on August 4, 2017, for flight AC 7393 to Raleigh Durham, luggage was lost.
Luggage was delivered to my home on Sunday at 12:45 am, but the entire contents was soaking -wet. Some items are no longer usable.
I wish to have the Airline pay cleaning and laundry fees of $200.00 and reimburse the $25.00 baggage fee.

Ernest Fullwood
RDUAC19962

My trip took 48 hrs., luggage is totally damaged: one wheel is of plus some parts, damaged body of it. Lost in Brussels, found later. I fear to miss next connection flight. Purchased in Duty free alcohol in Montreal, taken in Brussels, because the bag wasn't sealed. Who is responsible for it?
Yesterday at [protected] I spoke to Shawn, who directed me to Amazon, where Sandra told me that they are not associated with Orbitz. Today I'm on hold for one hrs. Anyt discount I am eligible for such disaster trip.

Hi,

Being a loyal and strong advocate of Aeroplan, especially Air Canada, it was very shocking the experience I had on today's (November 30th, 2016) flight number AC 088, from Shanghai to Toronto.

I was extremely disappointed and appalled with the overall customer service/experience, specifically a particular flight attendant who spoke and directed myself and fellow passengers in a loud and demeaning manner throughout the entire 14 hour flight.

MECHANICAL ISSUE WITH CHAIR
Myself and my partner were sitting in seats 31H and 31J. There was a mechanical issue with the seat (31J) where it would not remain reclined. My partner would press the button and recline the chair but eventually the chair would return to its upright position on its own. It was already uncomfortable sitting in seats that Air Canada has reduced to a more narrow size and then in addition to continuously recline the seat manually over and over again throughout the entire journey.

VEGETARIAN DIETARY OPTION UNAVAILABLE
Myself and partner are vegetarian and we requested our dietary restriction at the time of booking the flight back in 2015 and again confirmed the option when checking in online within the 24 hours of departure date/time. Our first hot meal served was fine which consisted of vegetables and pasta. Our second meal served was chicken noodle soup. We asked for a vegetarian option but there was no alternative that they could offer. One flight attendant gave us a very small crustless sandwich with barely anything in between the bread but it was so tasteless and unsatisfying, we couldn't eat it. When the flight attendants came to collect the garbage, she noticed that we didn't eat any of the food, so she offered to come back with cookies. She never returned with the cookies and given the poor attitude that she showcased at boarding, we were reluctant to remind her. The third meal was breakfast with eggs and vegetables. Good thing I inspected the dish even despite my hunger because the egg contained bacon/sausage bits. We inspected my partner's dish and her egg had nothing added; it was just the egg. Therefore, I couldn't eat yet again. The flight attendant offered a plain pasta dish that was so bland and awful, I again could not eat it. This was a 14 hour flight and had only one meal to eat. I am extremely shocked given that I requested these restrictions beforehand and this is Air Canada for goodness sakes; not a small budget airline company. I find it unacceptable that there weren't any vegetarian options for passengers. And if it is the case that Air Canada would notify me of the limited menu in advance so that we could better prepare and pack enough food for us to eat on such a long stretch of a flight.

UNPROFESSIONAL FLIGHT ATTENDANT
As mentioned, one of the flight attendants from the very beginning of the flight was very rude and loud to all passengers, speaking to them in a demeaning manner by demanding them sit down, no phone usage, move out the way, taking their luggage and storming away with them not really informing the passenger what/where she plans to put them, taking a baby out of the mother's hands to re-seat her elsewhere, and the list goes on. There was an incident during the night/sleep period where she accidentally stepped on a gentleman's foot while he was asleep and that woke him up. She just continued down the aisle and didn't say anything and the passenger was upset and started to complain but his english wasn't very good so it was hard to make out what he was saying. She walked up to him to ask why is he all upset and he explained that she stepped on his foot and didn't even apologize. She retorted that she didn't know that she stepped on his foot and that he should lower his voice but yet she was speaking loudly herself matching his tone. This was very disruptive of other passengers who were trying to get some rest.

As I was writing in my notepad on my iPhone about these very incidents, she came right up to me and yelled, "Stop texting! You better not be texting!". I was so startled I could barely explain to her that it was merely note taking that I was doing. I just responded that I was not texting and that my phone was set to airplane mode.

CONCLUSION
As outlined above, I am sure you have an idea of the type of experience I had on this flight. I really hope that you take effective measures in remedying such issues to prevent a repeat occurrence for future passengers.

My desired resolution will be a full refund and additional Aeroplan miles attributed to my account. It was a very unpleasant, troublesome and distasteful 14 hour flight I hope to never encounter again.

My wife, Carol, and I have flown Air Canada a number of times to get to Europe from our home in Baltimore. It is convenient and pleasant to fly though Toronto from Baltimore. There often is a long layover in Toronto, but the Maple Leaf Lounge makes the wait easy.

Several months ago I made our reservations to fly on June 22, 2016, from Baltimore to Toronto to Rome with a return trip on July 7. I had recently stepped up my American Express card to Platinum. AMEX claims that one benefit is that entry to airport lounges is a benefit of Platinum AMEX. Maple Leaf Lounge is supposed to be one of those. I therefore did not reserve the Maple Leaf Lounge with our initial reservation.

A few weeks later, I thought to check whether my platinum AMEX would let us both into the Maple Leaf Lounge. I telephoned Air Canada. The representative was quite helpful. He explained that although my platinum AMEX afforded me admission to the Maple Leaf lounge, it would not cover my wife, Carol. Based upon that information, we redid the entire flight reservation, placing Carol and me now on different confirmations and requiring two check ins, etc. The sole purpose of that change was to buy admission for Carol to the Maple Leaf Lounge.

In Toronto on June 22, we went to the Maple Leaf Lounge for our 6 hour wait. The agent said only Carol could be admitted. I told the agent that I had cleared on the phone with Air Canada that I would get access with my Platinum AMEX. With a look of disdain that conveyed the message “Nice try, buddy, ” she sniffed, “Only a Canadian issued Platinum AMEX works.” I explained what I action I had taken, emphasizing the equities given that I already had paid for Carol.

The agent then told us to go find another lounge in the Toronto Airport that would accept my American issued AMEX card for admission. Because we had paid Carol’s fee to get into the Maple Leaf Lounge, that did not seem sensible. Finally, the agent let me buy my way in that day, adding that she was making a mark in my file so that I couldn’t do that on the way back. She cautioned me to pay for a pass to cover my admission to the Maple Leaf Lounge on the return flight or she would see that I did not get admitted.

Finally in the Maple Leaf Lounge I paid my fee on-line for the return trip immediately. I had been chastised that my record was marked to identify me as a likely scofflaw. I was not letting that happen again.

It was a substantial annoyance to divide the flight reservation for Carol and me into two reservation confirmation codes upon the reassurance from Air Canada that I would gain admittance with my platinum AMEX. There is nothing to be done, but I wanted to express my disappointment about my experience. Perhaps you can act to avoid a recurrence with another passenger in the future. I am sending a copy of this to American Express as well.

For the second time this month, at approximately 9pm, I have been woken up by a call claiming it's from Air Canada because I am a valued customer. At that point I hung up. One the first call I tried to call back the number that showed on my call display but only got a voice mail, so I left a nasty message. Now, here is my situation: I am an elderly disabled female, on a number of medications due to different health problems. One of my medications is to help me sleep and I am usually in bed by 8pm and asleep by 5 after. When I get a call from you it rings as a long distance call, and I jolt awake mostly because of elderly family members that need long distance calls to get in touch with me. Once this wakes me I have a very hard time getting back to sleep. This first call had me awake until 6am the next morning because my heart rate was so high. I had even debated whether to call emergency services. The call tonight has me feeling the same way with my heart beating overtime. It is only 10:20 now, but I have no idea when I will be able to get back to sleep. I would appreciate you getting my number REMOVED from this call list ASAP, before I do end up in hospital because of these calls. Next time I get a call I will aggressively find out how I can get charges laid against this, and hopefully I will still be alive to follow through.