My son and I flew to Cluj with Wizz Air on 25th May on a return flight coming back on 27th May.
On the way to Cluj I checked in, entering all details on line and printed our boarding passes at home. On return flight we hadn't printed our boarding passes so when we got to the airport we were asked to pay 70 Euros to get our boarding passes.
We asked if we could check in on line on our phones as all our passport details were already entered but the answer was no as it was less than 2 hours before the flight.
I find charging 70 Euros for two boarding passes and not allowing customers to check in on line because if is less than two hours before the flight unacceptable.
I would like to request a refund of 70 Euros.
Our travel itinery is printed below
Fwd: Your travel itinerary: JIRIXE
Yahoo
---------- Forwarded message ---------
From: Nasrin Nasseri
Date: Fri, 24 May 2019, 15:52
Subject: Fwd: Your travel itinerary: JIRIXE
To:
---------- Forwarded message ---------
From: Cyrus Imregun
Date: Fri, 24 May 2019, 14:25
Subject: Fwd: Your travel itinerary: JIRIXE
To:
---------- Forwarded message ----------
From:
Date: Thursday, May 23, 2019
Subject: Your travel itinerary: JIRIXE
To: cyrus.[protected]@gmail.com
Wizzair
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FLIGHTS HOTEL CAR RENTALS MANAGE
MY BOOKING TRANSFER PARKING
Tel: in the UK: [protected] (local rate)
Please note this number is for existing bookings only.
Please have your booking confirmation code ready.
Flight confirmation code: JIRIXE
Passenger info
Title First name Last name Route Cabin baggage Checked-in bag Seat
MR Cyrus Imregun LGW-CLJ 1/40x30x20 0 -
CLJ-LTN 1/40x30x20 0 -
MS Nasrin Nasseri LGW-CLJ 1/40x30x20 0 -
CLJ-LTN 1/40x30x20 0 -
Flight details
GOING OUT Flight Number: W6 3310
Departs from: Arrives to:
London Gatwick - Terminal South (LGW) Cluj-Napoca (CLJ)
24/05/2019 21:00 25/05/2019 01:50
COMING BACK Flight Number: W6 3303
Departs from: Arrives to:
Cluj-Napoca (CLJ) London Luton (LTN)
27/05/2019 11:10 27/05/2019 12:10
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If you book additional travel services for your trip or holiday via this link/these links, you will NOT benefit from rights applying to packages under Government decree No 472/2017. (XII. 28.) on contracts for travel services and in particular contracts for package travel and linked travel arrangements.Therefore, Wizz Air Hungary Ltd. will not be responsible for the conforming performance of those additional travel services. In case of problems, please contact the relevant service provider. However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company, those travel services will become part of a linked travel arrangement. In that case Wizz Air Hungary Ltd. has appropriate protection in place to refund your payments to Wizz Air Hungary Ltd. for services not performed because of Wizz Air Hungary Ltd.'s insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. More information on insolvency protection.
Payment summary
Payment date Payment method Payment ID Status Base Amount and currency Payment in selected currency
23/05/2019 V3 [protected] declined 559.96 GBP 559.96 GBP
23/05/2019 V3 [protected] confirmed 559.96 GBP 559.96 GBP
Description
Total
Fare price 165.49 GBP
Fare price 165.49 GBP
Fare price 99.49 GBP
Fare price 99.49 GBP
Administration fee 30 GBP
Grand total
559.96 GBP
Reservation information
Customer contact name: MR Cyrus Imregun
Customer company:
Customer address: 16 Courtfield Road
Confirmation code: JIRIXE
Booking date: 23/05/2019
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