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Air France Customer Care Service


Air France

45, rue de Paris

Customer Support Phone Numbers

1300 390 190(Australia) 1 0
1800 419 2033(India) 1 0
1800 266 0048(Mexico) 1 0
+33 892 702 654(France) 1 0
+1 800 237 2747(USA & Canada) 1 0
+44 207 660 0337(United Kingdom) 1 0
+353 16 590 442(Ireland) 1 0
+43 150 222 2400(Austria) 1 0
+32 26 200 184(Belgium) 1 0
+420 225 439 797(Czech Republic) 1 0
+45 82 332 701(Denmark) 1 0
+358 981 710 075(Finland) 1 0
+49 692 999 3772(Germany) 1 0
+39 238 591 272(Italy) 1 0
+31 206 545 720(Netherlands) 1 0
+47 23 502 001(Norway) 1 0
+48 225 123 949(Poland) 1 0
+351 213 164 027(Portugal) 1 0
+7 495 411 6655(Russia) 1 0
+34 913 753 335(Spain) 1 0
+46 851 999 990(Sweden) 1 0
+41 848 747 100(Switzerland) 1 0
+90 212 375 5777(Turkey) 1 0
+86 400 880 8808(China) 1 0
+852 25 019 433(Hong Kong) 1 0
+62 212 927 2257(Indonesia) 1 0
+81 357 674 143(Japan) 1 0
+60 377 248 181(Malaysia) 1 0
+63 25 886 900(Philippines) 1 0
+966 800 850 0361(Saudi Arabia) 1 0
+65 64 155 111(Singapore) 1 0
+27 102 050 100(South Africa) 1 0
+82 234 831 033(South Korea) 1 0
+886 277 074 735(Taiwan) 1 0
+66 26 100 808(Thailand) 2 0
+971 46 025 400(UAE) 1 0
+84 243 825 3484(Vietnam) 1 0
+54 115 983 9370(Argentina) 1 0
+55 113 878 8360(Brazil) 1 0
+56 229 884 815(Chile) 1 0

Air France Complaints & Reviews

Air France / flight attendant

White Privilege on Nov 22, 2018

Date: November 15, 2018 Flight Number: DL8672 Seat: 28E On the above mentioned date/flight, I was sitting next to a young white female who was assigned seat 28F. This female continuously poked my right arm hard to awake me to use the restroom and I let her out. The second time, she grab my arm...

Air France / on board service

Stupid air france on Sep 5, 2018

Very very rude flight attendant - didn't have space for our luggage in our row, no one to help and kept interrupting me while I was asking if I can put it two rows in front - And said the stupidest things I ever heard: because of plan balance, you SHOULD put it in the back! What an...

Air France / lost bag

zhurkovs on Jul 11, 2018

My sister-in-law came to Toronto on May 27th, 2018 flying from Moscow to Toronto via Paris. Her bag was lost and it's July 11, 2018 today and we still have no information on our bag. First of all, the customer service of Air France is the worst of any other company I've used before. I spoke to...

Air France / delayed baggage on flight af 452, paris, charles de gaulel to amman, jordan, may 30th 2018

George Hallack on Jun 6, 2018

On May 30th 2018 my wife traveled from Paris CDG to Amman Queen Alia. Her baggage did not arrive on same flight. since then and until today they have been promising ( IT IS FOR SURE ON TOMORROW'S FLIGHT) to disappointed again when flight arrives the next day. This is not fair, since her...

Air France / I had 2 strollers lost

Naylaakra on Sep 25, 2017

Our flight was on 15 September. From beirut to bordeau at 7:55 am and the connection was at Charles de Gaulle airport . When we reach bordeau city or luggage did not arrived so we waited 5 hrs to receive them ( they came with the next flight) but unfortunately we had 2 stroller that we...

Air France / uncomfortable premium economy seat

lynne marquess on Sep 20, 2017

Re: Reservation # N9OZWK Jason Scott Marquess My client, flew from DXB to YVR via CDG on AF Sept 10. He usually flies EK economy but I suggested he try AF in premium economy as he had flown premium economy on DL and enjoyed it. When client got to CDG, he purchased an upgrade to busine...

Air France / flight overbooked

Tarek. Elewa on Sep 10, 2017

Flight Air France 567 Cairo-Paris CDG -Montreal - Ottawa Itinerary # 7259516388627 Expedia booking ref. S3BRD7 12:40am on 4/9/2017 Ahmed.Eliwa arrived Cairo airport to checkin to be informed plane overbooked !!! Ticket was changed to: Cairo-Amman-Chicago-Montreal - Ottawa Instead of...

Air France / double charge on baggage and need to get the refund.

LV1000 on Aug 10, 2017

On the flight number AF1023 from MUC (Munich) to CDG (France) on August 07 2017. I did a on line check in and purchased one baggage fee under the name of Thuan Thi Tran Dang. When arrived at the Munich Airport and check in the baggage, I mistakenly checked in my baggage under the name of...

Air France / Bad customer service

Reviewer16205 on Nov 27, 2015

I had a reservation for months to go on a Best of Europe Tour from New York.The tour was paid for. I got vaccinations and visas and other necessary things. I had never been to Europe. This was a college graduation trip tour. I checked in and waited a long time. At one point there was an...

Air France / Claims for Air France Flight Delay

migratingnorth on Apr 17, 2015

I have been an Air France customer since 2004, and my husband, since 2009. I have been flying to Paris once or twice a year and I have never experienced a flight delay with Air France before. On 30 Jan 2015, the daily Air France flight from Singapore to Paris was due to take-off at 1.05am...

Air France / Boarding Passes

James Patrick on Feb 20, 2015

My wife and I recently traveled to Beirut, Lebanon from Poltava, Ukraine. We booked our travel on Air France/KLM that routed us from Boryspil Airport to Paris and then to Beirut. The first leg of the trip to Beirut was on an actual Air France plane. The second leg from Paris to Beirut wa...

Air France / Baggage damage and customer care

Kerrisha on Oct 2, 2014

Recently flew from Johannesburg (South Africa) and had a connecting flight in Paris then to London. Once in London I found my check in bag severely damaged. The wheels, casing and handle were all cracked. 1 wheel was completely broken off! I had to carry this 21kg bag on my own and I have...

Klm Airlines + Air France Airlines / Refund

KLM scam on Jul 31, 2014

I contacted KLM website since I wanted of getting a refund and not using a returning flight. I CLEARED state that on one of my emails to KLM customer service. In any of the messages sent by KLM I was informed of the regulations above prior to requesting my refund. KLM customer service...

Air France / Damage to my goods.

Dion Mohan on Oct 12, 2013

Flight - AF1905/0573938535553/Rome – Paris/Economy/ 13 September 2013. Dion mohan +27 715974045 Durban KZN 4000 South Africa On this flight [Rome flight AF1905 to Paris -Johannesburg final destination]; I was not allowed to carry my irreplaceable religious statue of The Virgin Mary...

Air France / Delayed/Lost Luggage

shatzs on Jul 3, 2013

Air France has totally screwed my daughter's trip to Europe!! This trip was supposed to be a spectacular, memorable college graduation present, but it has turned into a nightmare, thanks to Air France (Air [email protected]#, I'd say ...). Air France lost my daughter's luggage, going from...

Air France / Non Veg Meal served

varsha112 on Dec 24, 2012

To Whom So ever it may concern. It is really unfortunate for me to have been writing a complaint here, but in 3 seperate instances with Air France within a span of less than one month, it has left me with no choice. And moreover, inspite of writing a numerous time directly to Air France...

Air France / rubbish service

jayne newbery on Jun 21, 2012

I am complaining about Air France. We have just had our first family holiday which if you get treat like we did may be our last NOT a good experience. The way to disneyland and the actual holiday in disneyland were fantastic. It was the experience we had on the way home that ruined it. We...

Klm Air France / Membership level flying blue

KLM02044 on Apr 4, 2012

This was promised by the KLM: “If you were an Elite member of Malev’s frequent traveller programme, you can now join Flying Blue at the equivalent membership level”. My membership level at Malev was Gold. The KLM gave me silver because I didn’t receive my gold card yet by...


Sofia Ananiadi on Sep 22, 2011

I am writing to comlpain about the attitude of the ground hostess and her supervisor on the flight AZ317 from Paris to Athens via Rome departing on 01 September 2011 at 07:00 from terminal 2F (seat 11F). On arrival to checkin around 05:30-05:45 in the morning with 3 kids, age 3.5yrs -...

Air France Scam / Air France scams

unhappy-guy on Feb 11, 2011

Air France has turned into a terrorist organization. I bought 2, 000 extra miles to have enough for a on-segment washington to paris towards a round trip ticket. I asked for a round trip ticket using flying blue mile s for one segment and the return using cash, sure they issued the flying...